If you've never installed a pool previously, you better find someone who has so that you can ask…read moreevery question in the book because they offered up absolutely no proactive information or planning for our project. I am trying to like these people as they install our inground pool, but they seem to want every step of the way to be a surprise and half finished. Communication would have gone a long, long way but they completely and utterly lacked in informing us of what to expect, when to expect it, and made clear attempts at excuses for things that could have been straightforward communication and I would have understood. The subcontractors they used were very nice and seemed to do a decent job. My impression is that Goodall failed at project planning to complete the job efficiently, and communication was at best reactive to our constant probes of questions to figure out what was going to go on at our home with this large project. It made it very difficult to plan our own parts of the project (ie landscaping, etc) and wasted a lot (a couple thousand dollars) of our money with wasted materials and I can't even tell you how much of our time has been wasted that could have been prevented if they provided a clear plan, design, and information. I will update this review when we're all said and done to hopefully a better rating with full details.

Great company, and more importantly, great people. Awesome multigenerational family owned business…read morethat doesn't just sell pools and spas, but you can tell they also really cares about their customers. Highly recommend!

I would leave 0 stars if I could. This is one of the most unethical and overpriced companies I've…read moreever dealt with. Communication was poor throughout the entire process, and the overall experience was extremely frustrating. I strongly recommend looking elsewhere if you value transparency, fairness, and professionalism. Save yourself the frustration and go somewhere else.

We had a leak in our hot tub and Called Honey Electric. He took one panel off, looked without a…read moreflashlight and said he couldn't find the leak. He then charged $300 for 10-15 minutes of work. He also said I needed a new cover and it would be $1,200. No thanks. We called another repair guy. He took all the panels off, found and repaired the leak. It took about 2 hours and he charged about the same amount. It's been 3 days and we haven't had any leak.

We bought a pool from crystal pools in e-town pa above ground 18 round…read morepaid cash went with crystal pools because they have a good reputation they installed our pool last September we didnt swim in the pool till end of may and have divits all over the bottom of the pool We didnt even make it a year so they came out on the 30th of may and said it was their fault now a manager came out and said about moles... never the less they installed a bad pool they need to replace the liner repack the sand and refill the pool with water ..I will update to let you know how this company deals with this or if we have to get a lawyer. Updates will be posted. Update 7/18/2011 Crystal pools above ground pool manager Nate sent a proposal out offering water, repacking the sand and at their decision the pool liner which we really dont like because the way the old liner stretched out on the bottom i dont see how they could reuse this and the water will be out until they repack the sand.I will update how they handle the liner to get that last star from us.Crystal Pools is a good company updates on the way.Everything handled good pool is redone.

Well, where to start...we originally stopped by and spoke with Andrew about buying a 9 person hot…read moretub. (Mechanicsburg location). We then shifted gears and decided to redo our old inground pool first, with the purchase of the $30k hot tub coming as our new oasis took shape after the pool, concrete and pergola work. Andrew came, had the discussions and took the measurements, spoke to what a great job they'd do, and said he'd have a quote to us in the next few weeks. Several months later, we have committed to a different installer (one who actually quoted our new inground pool) and will be looking for a different place to order our new hot tub from when we decide to drop $30 grand. There are for sure other option here in Carlisle. seemed like a nice enough guy but just disappears after the initial conversation (that happened when we asked deals on the hot tubs that might change after July 4th as well- never heard from him on that either before we decided to do the pool first). Not sure what the issue is, but scared us away. we are going somewhere else for both. There's $130,000 of work that Crystal pools missed out on. ‍

We have had our pool over 25 years and have never had any regrets. All the people at Yorktown have…read morebeen responsive and very easy to deal with. It has been a great experience and have many great memories surrounding the pool. STEVE PERRINE

I have been working with Yorktown for over 15 years, and it was the best decision I ever made…read moreregarding my pool. Everyone there has always been super responsive, friendly and helpful. I have also recommended their services to other friends and family, and they have had nothing but great experiences with them as well. Highly recommend!

Very poor service. Work never gets completed, they don't get back to your calls or emails…read morefrequently, if at all. We've gone 6 weeks without pool service and no answers as to why. Constant back and forth with these people with no solutions or completion of work. Huge regret not switching companies this season.

If I could give negative stars I would. Avoid at all costs. We signed a contract in October 2025…read morewith 1/3 of the costs down and were told we would have work started in early spring. Spring rolls around and we had to reach out to ask when the work could start. They didn't have a team in place until early June and had labor issues, blaming government programs. We continue to follow up weekly. Finally, we are told the work will start July 22. A crew shows up so we pay the next installment. We've now paid 80% and the crew left mid day on July 22. We thought for lunch. They never returned. It's now August 13, 2026 and we have left emails and voicemails multiple times a week. Even the owner hasn't responded. I specifically asked for Laurie to call me twice and she kept writing emails back saying she will call when she knows the schedule. How does a company start work to take majority of our money, not return for over 3 weeks and still not able to tell us when they can come back. I have no idea how this company is still in business.

I've been a customer fir 12 years. They are a great family-owned business. They just installed a…read moresecond pool for us, and we love it.

On July 8, 2024, we ordered a Merlin Pool cover at Keystone Pools for $1,999.59. The required 50%…read moredeposit on the order, $999.59, was paid. We were told the order would take approximately six weeks to process. Six weeks later, on August 19, 2024, we called to inquire about the pool cover. Keystone Pools told us they were having trouble with the internet/phone, and orders were delayed in arriving. They told us to check back at the end of August. We called the week of September 2 (8 weeks after the order was placed/deposit paid). We were told the order was not yet in. After two weeks, we started calling again with no answer. On Friday, September 20, 2024, we drove to Keystone Pools to inquire about the order in person. The woman in the store said she had no information about the order, but the owner had a death in the family and the order might be delayed. She didn't have the phone number for Merlin to check on the order status, but she would leave a message for the owner. On Monday, September 23, 2024, we emailed Merlin Pools directly to see where the pool cover was. We received an email from Merlin Pools on Tuesday, September 24, 2024, that an order of 1 pool cover ($1,999.59) for us was placed on 9/23/2024. The next day, we received another email from Merlin Pools that the pool cover had been shipped to the distribution center in Harrisburg, PA. We began calling Keystone Pools to find out when we could pick up the pool cover/pay the balance. No one has answered the phone since September. We mailed them a letter asking for the pool cover or to return our deposit. We drove to Keystone Pools three more times, October, November, and today. No one is ever at the store. It is always closed even though the store hours posted indicate the store is open. Now the phone number is no longer in service, and the pool cover seems to be being held at the distribution center in Harrisburg. Last week, Merlin Pools encouraged us to contact the distributor in Harrisburg, but they haven't returned our calls. Now six months after we placed the order at Keystone Pools, we are out the $999.59 deposit, and we have no Merlin pool cover. We filed a complaint with the Better Business Bureau, and we are now pursuing a small claims court claim for breach of contract.

We had a pool liner installed and 4 years later has serious wrinkles on the sides and white spots…read moreon the bottom. Our previous liner was 18 years old before it needed to be replaced. Prestigious Pools refuses to work with us and ignores our messages.

Okay we tried, really tried but had to give up. Horrible service and attitude. Always out of town…read moreor family emergency, never available when need them. Show up when is good for them, no regard for customer's requests. Had issue with heater in beginning of this season, I asked Randy what do you think it is and how much might it cost? He replied "no idea" and added "well done you want it fixed"? I said that depends on if we can afford it. I've followed up three times and they never got back to us. So rude. Can no longer consciously recommend this company. Buyer BEWARE.

How in the world is my signing a contract and giving a credit card to pay for that service is not…read morecounted as a purchase is beyond reason. You choose not to run the credit card until the pool is closed and has no bearing on my PURCHASE. You could have easily run a $50.00 charge on my card as a deposit on that closing. I was not asking for you to make an exception, only to count the signed contract as a purchase, which it is a purchase whether you run the card today, tomorrow or next month. Tell me how that is not a purchase! Do you really want to lose a customer over a poorly executed policy?

Constant blame put on customer and not their products . We bought our pool 11 years ago and every…read moreyear there is an issue . Last year they told us we needed a new liner . They installed it and left wrinkles and you can actually see it pulling out of the wall . They told us it was our fault because we had a retaining wall and too much landscaping . Mind you . The landscaping was there when they installed the pool . They take absolutely no accountability for anything ! We have no water issues anywhere . They lie and cheat . Don't use them