I have been a happy customer from the day that Palos Park Cleaners opened with the exception of a…read morefew years when we lived out of state. After returning to the area about 10 years ago, it was very natural to return to Palos Park Cleaners. It was like we had never been away. They are experts at what they do, from cleaning and laundering to spot removal, mending, altering, and becoming friends because that is the way all customers are treated.

We have been bringing our items to be cleaned here for many years. Our clothing, comforters, etc…read more come back clean, pressed, and smelling fresh. The owners also do alterations. They are nice people who will try to accommodate your needs as far as time requested, etc. I have never been disappointed at Palos Park Cleaners!

My husband looses stuff - stuff like coat buttons. Thankfully, designers understand that there are…read morepeople like him and add extra buttons for convenience. I'm no seamstress, so when my husband lost almost ALL buttons on his coat, we took it here for mending. They did a great job and it wasn't too expensive either. I'll be back soon to get a few of my coats cleaned for winter along with my daughters favorite skirt that has a giant rip - I'll be sure to report back on the quality of these services.

Me & my girl got some clothes drycleaned there but they didnt come out too good, (stains still…read moreshowed) so we went back there to show them. I never seen such rude customer service. Idk how we kept our cools b/c the old blonde lady there has a awful attitude. She got enraged like the Hulk when we tried to express our dissatisfaction with the service. She finally caved in and said she'll redo them "free of charge." Well fam, if you did them correctly the first time, we wouldnt be here. So we go back to pick up our clothes days later, and the same lady was there. She basically threw the clothes at me, which were returned to us completely wrinkled & dirty. I know she did this to spite us. NEVER GOING BACK

Been going here for some time now but for some reason never Yelped the place. Finding a good Dry…read moreCleaners is a bit more challenging than expected especially when your picky about your clothing articles and more especially when the pieces aren't cheap. I stopped in a few times with easy to clean items and decided the consistency of cleaning was perfect enough to trust them with articles that I could never replace. The turn around time for pick-up is around 2days and only takes you around 10min in and out.

This place is the worst. Brought in 5 shirts to have small patches applied. 3 of the five came back…read moreruined. Did not want to give me my money back. Fat, nerd dude behind the counter threatened me. Had to call police. They gave me a full refund cuz they didn't want fat, nerd dude to go to jail. Unreal behavior. Steer clear. This place is ghetto AF.

The Service is good and they did an excellent job altering my outfit. I look forward to using them…read moreagain.

Donna is the best seamstress ever. Been going to her for alterations for 40 years. She can do…read moreanything and everything. Love her!!!

I have used Value cleaners for quite some time. They have always done an excellent job. Recently…read moreI took in an expensive dress to be cleaned. I had it cleaned there once before with no issues, it came back great. This time however, the dress was completely ruined. Needless to say I was very upset, as well as the girl at the counter who said she would notify the owner of the situation immediately. The owner, Vernetta Jones called me back right away. She was apologetic, and it was obvious she felt terrible about what had happened. She took full responsibility for the mistake and offered a reimbursement for the dress without hesitation. It was a 200.00 dress. She turned it in as a claim, and the amount offered for reimbursement was less than the cost of the dress, due to the fact her insurance company figures in depreciation. Vernetta instead wrote me a personal check for the full amount of the dress. This is why I am giving Value Cleaners a five star rating. Although it is very upsetting when something important to you gets ruined, everyone makes mistakes. What matters is how the business owner handles the situation when these things happen. In this day in age there are few businesses to actually stand behind their services, and care about customer satisfaction. You really don't know how good a business is until a mistake does occur. I choose to support businesses whose owners are honest and have the integrity to rectify a situation that puts the customer first. I will continue to use Value Cleaners, and highly recommend them because Vernetta Jones is one of those people.

Dropped off a pair of pants 8/18/17. They demand prepayment, so I paid in full. They were promised…read moreback by 8/21/17. Went to get them once a week for the next 4 weeks & every excuse was given to me......"my driver forgot them, it's a holiday week, we just don't know where they are, what to you expect us to do?" Each time I went in to pick up the pants, the place was empty. I would have to yell or make lots of noise through the place so that the employee "zoraida" the female employee (glasses & multicolored long hair) Could come in off the back stoop where she smokes. The place is dirty, moldy looking and smells like smoke. The owner Vernetta Jones ignored my calls for assistance regarding the matter until I mentioned the pd & BBB in my message. She finally admitted that she lost the pants & said she would write a refund check. Promised the check would " be there this morning". Went to pick up check this morning and "zoraida" said she had no idea what I was talking about. She called the owner, Vernetta Jones, who then began to yell & scream profanity at the employeee, (I could hear her through the phone). The owner then hung up on zoraida(employee). At that point the employee stated that there was nothing she could do and stated that she had a lot of things to do and for me to leave! Don't go! Save yourself the time, money and trouble.

I have come in here at least 5 times to get clothing altered. she has only worked on my clothing…read moreonce. The other 4 times she always has some reason why she either doesn't want to do the work or it's not worth it to get it done. I don't recommend. I appreciate insight but I believe it's the customer's decision what is worth the work and what is not.

I have been a customer of Connie for years and have referred numerous people. She does excellent…read morework. Thanks for your upfront and honest opinion on certain items I have brought in. I appreciate your expertise.

I strongly suggest you not to use this cleaner find an professional and reliable place to take your…read moreclothes. My brother went to pickup his clothes yesterday and they lost 2 of his garments. He paid when dropped off and they had the nerve not to refund the money paid or proposed to pay the items lost. Called the owner of the franchise and he was very rude and wouldn't even talk about the matter. Tried calling him several times and the calls went unanswered. We will be taken the nessary steps to get this resolved. My brother is a veteran and senior. I had him send me over the attached receipt and note. Mr Greg Snowden I hope we can get this resolved I know he lefted his information with your staff and on your phone. Please resolved ASAP. How can your establishment lose customers clothed and you don't give an apology nor offer to paid for their lost

Value, yes Service, no…read moreIf they would just post their actual hours this would be a great business

these guys are great! they hemmed my karate uniform flawlessly and they always do my nice dress…read moreshirts..and the guy and his wife always recognize me and remember me no matter how long its been since i came in last...these guys are great!!!

I had brought in a Halloween costume and a red petticoat to get dry cleaned. I had told the lady…read moreabout two pen marks on the front part of the costume when I brought it into the shop. I went to go pick up my items today and the same two pen marks are still on the costume. The marks are from a normal Bic, ball point pen, less than an inch long each. I asked the lady about it, it was the same lady when I brought in the clothes, she had told me that they must have washed it and couldn't get it out. Now, if I'm not mistake, I took my articles of clothing into them to get washed because they are dry cleaners, that's what they are suppose to specialize in doing. When I look inside the costume, which is black, you can see my white deodorant marks in the armpits of my costume. I asked if they could try again to get the light marks out and the lady ignored me and didn't care what so ever. I will definitely not be returning to Highland Cleaners.