I don't write reviews but I had to because my experience at this dry cleaner was absolutely terrible!!! I took my new $200 wool coat there to be dry cleaned. It took 4 days and was $14.75. When I picked it up I noticed the belt that goes with the coat was not attached or on the hanger or anywhere! I immediately called them saying do u have my belt there..? And they were acting and talking as if I had lost it! I said no it was on the coat when I came in. And the ladie there is better than the guy(extremely belittling!!) so I went in the next day and delt with the ladie and she said they may have put it on a other coat that looked like mine!! Which I find absolutely neglectful!! People bring there wedding dressing there!! And they can't keep track of a belt! So she says they would try to find it but if not make me a new one. Which I was concerned about... So after another 8 days of waiting!!!! I go in to receive the belt that was made for me because they did lose my original belt! And I was surprised the color and length were fine. And I asked the gentlemen who was working, may I pleas have a refund of my $14.75 for the awful inconvenience and wait I've endured! And he was very rude to me saying absolutely not and how did he know that I really brought the belt in!?!! And I said excuse me!! He says well we looked at the invoice and it didn't say belt on there. And I said to him how is it my job to make sure to tell you that I have a belt with the jacket; when it's obvious! And the ladie should have wrote belt on the ticket. That's not my job!!! After arguing for a few minutes, I walked out and I will never ever go back there again. Not only did they lose part of my $200 jacket, but were extremely rude and insulting to me, and saying that it was my fault!!!! I wouldn't go there if it were the only dry cleaners around. They are a JOKE!!!!!! And I would have gave no stars for the rating, but I guess you have to give something..... read more