Liked this cleaner a lot, and this was our first visit here. The size of the place is sort of…read moredeceiving, as it is very large inside but doesn't look like that outside. They seem to do much of the cleaning on site, and have a large staff working away in there to keep everything moving. We also found they have some of the best prices around, and they seem to offer coupons all the time. We had a coupon that allows five shirts to be cleaned and pressed for $10 ... and that is much better than the prices we had been paying at a smaller cleaner. Quilts cleaned for $20, compared to $35 at other places ... although you won't get a fancy bag to put it in. We had been going to a different cleaner for more than 20 years, but prices kept creeping up pretty steadily. When we saw some of CD's coupons, we thought we'd try a new place. All-in-all we liked this place. We haven't tried them with a suit yet, but will revise or rerate when we do, as a suit is a bit more work than just shirts. But our first outing here was encouraging.

disappointing experience with this dry cleaner. They have lost my shirts, and the quality of their…read morework is poor. They often use excessive steam and heat, which can damage or ruin clothing. They do not seem to take proper care of customers' clothes, and when items are lost or damaged, they show little concern and refuse to take responsibility or offer fair compensation for the losses caused by their poor service. I would not recommend this business to anyone looking for reliable, professional dry-cleaning service."

Dry cleaning using laundry and the service requested was to clean jackets and jeans. Very on time…read moreand very much needed great responses. Very much so a great deal of respect and concern expensive.

trash! dropped 3 pairs of pants to get sowe. 6 days later not one was even repaired. I even came a…read moreday after my scheduled pick up. they said come back after 5. all 3 pants still bot touched. not one apology

They always get it right, and they are always pleasant...even fun... to deal with. I appreciate…read moretheir willingness to attend to small things and their flexibility in a pinch. This is one of the best small business Ivan encountered in my 20 years living in Plainfield.

My experience here was amazing. From the quick response on Yelp on whether or not they could…read morecomplete my alterations on tight timeline to coming up with the best way to alter my unique neckline on dress to having my order ready early and their easy, quick and clear text communication about dress being ready. Then - to top it all off - the dress looked great. The price was also reasonable.

Trendy tuxes for $200? Sized up specifically for me? Sign me up. Can't say enough about how much I…read moreenjoyed my experience here. Customer service was phenomenal, dry cleaning services were very good and reasonably priced. Was able to communicate with them clearly. Glad i came across this place.

Rented a tux for my son's prom. During pictures, the 2 buttons on his tux jacket both came off. We…read morehad to run to get a needle and thread to sew them back on. Not only did we hold up everyone's pictures, but he ended up very embarrassed. I called Norman's for 2 weeks before I finally got a phone call back. I was told I would receive a refund for the rental. Two days later, I got a refund of $20.00. When I called, I was told I was supposed to only get $10.00. NEVER again will we use Norman's or recommend them to anyone.

A cleaners here in Munster, Indiana quoted me $100.00 to clean my bedroom draperies. I just…read morecouldn't bring myself to pay that so I waited a while. A friend told me about Care Cleaners in Homewood, IL. She thought I should save a bit at least so I called them near Thanksgiving and the woman quoted me $55.00 but if I came in on black Friday I could save an additional 30% with pre pay. I went over and paid and left my lovely drapes. Total cost was $35.00 and when I went to pick them up they were perfect. Perfect ! I have since alerted many friends to this cleaners. I so appreciated to save the money and get quality service. The woman on the desk was also pleasant and quick. Thank you again. I'll be back ! Gina D.

Sleeve alteration cost of $30 to be paid on delivery a month later. first attempt to get my…read moreleather jacket store said it was missing to give them a week to find. 2 weeks later returned to get my item. Store said it found it in Joliet to come back in a week. return a week later, store manager Jessie said driver did not deliver to come back in a week. I have been coming back week after week and store refused to reimburse me and never got my beloved biker leather jacket. store is running scams. consumer beware!

awesome job. luv how my clothes came out I recommend…read morethis place customers service are so nice Thank you guys

After over 15 years of being a devoted customer this place screwed me of a very expensive shirt…read more Picked up my dry cleaning, never had to inspect for quality, thinking this is a top quality cleaners, not cheap either, Took my shirt out of the plastic wrap and noticed bottom button missing with much of material TORN. Brought the shirt back and was told they didn't cover buttons, but then what about the torn material where the bottom was to be. Basically, was told sorry can't help you Well, there are a few more dry cleaners in area that I and my family will be visiting. This is not service nor taking responsibility for their damage Definitely don't recommend this business

Great service and staff!!! Super communicative over the phone and we're ready and willing to help…read moreme with some tough alterations. Really appreciate their attention to details and support. Overall great services and will continue to use them again!

They're a little pricey but they do an amazing job! I wanted to find a place I could trust with my…read morefavorite winter coat. It had a big tear around the inside of the arm and needed repair. And they did an amazing job! Very happy with the results. Plus I had it and several other coats dry cleaned. 10/10 stars! Plus, just how nice the place looks and the friendly staff made me like it a lot. Will definitely be going back.

I dropped off a $75 jacket to be cleaned When I pick the jacket up it had Lint balls white all…read moreover it in my jacket is black. inside and out. Very horrible service. The person who was working there was Very mean to me also.I would never recommend it or go there again.

The staff is always friendly and professional, but Brenda truly went above and beyond. I…read moreaccidentally left my daughter's clothes behind and didn't realize it until nearly closing time. Brenda was incredibly kind, patient, and helpful, never making me feel like an inconvenience. Exceptional customer service like hers keeps customers coming back. Thank you, Brenda--you're a gem!!!

This laundromat used to be one of the best ones in the Heights, but lately there seems to be a new…read moreissue every time I come in. The dryers aren't heating properly, and some of the washing machines don't get water until the cycle is damn near over. You end up having to add extra detergent and water from the sink just to get proper suds. When I brought these issues to the attendant's attention, instead of simply acknowledging the problem, I was met with an attitude and told that they "aren't mechanics" and that the water valve is slow. I never said you were a mechanic. I was informing you of an issue so that management could be made aware and, at the very least, a sign could be posted to let customers know there's a problem with certain machines. There's absolutely no reason to be rude to someone who is simply trying to make you aware of an issue. Customer service still matters. And then there are two giant signs that say NO PARKING, yet people are still allowed to park there. This makes it extremely difficult to bring your laundry through the front door, especially when you're carrying multiple bags or trying to load and unload your clothes. It also makes it difficult to access the designated parking area. This place really needs some attention. I hate to see a laundromat that used to be one of the best in the Heights go downhill because of poorly maintained equipment, confusing parking, and poor customer service. Hopefully management takes these concerns seriously and gets things fixed.

Waiting for parts for my dryer. Have not used a laundromat…read moremat in years and was pleasantly surprised Very clean, plenty of machines. Quick drying. Highly recommend!

Since previous owners sold this laundromat, it has went downhill fast. It is dirty, not well…read morekept, roaches coming out of washers 27 and 28 in the back of laundromat. They also keep piled up clothes in back. This will breed any bug!!