I haven't gone to a coin laundry in, oh, 30 years. Then, it was a necessary experience - no public…read moremachines in my building. It was okay, but nothing special. When I wanted to wash my mom's large only-fits-in-a-commercial-washer bedspread, I wasn't looking forward to it. This place is a treat. It's clean, bright, a lot of machines, almost all of them work (those that don't are clearly marked as such), instructions posted on all of the dryers. (Great for me - I probably would have ruined Mom's blankie otherwise.) I think the prices are fair, and the staff is wonderful. I clearly had no idea what I was doing, and the gentleman offered a number of tips (bigger machine, small amount of soap, when to add it, what to look for) and was very nice about it. When it was done (it hadn't been washed in so long, it was a slightly different color, which was great - it looks new again), the woman there generously offered to help me fold it. All told, a very pleasant afternoon. Afternoon? No, an hour. About 30 minutes each for wash and dry. Even if I could get it into a home washer, it would never be washed and dried that quickly. I'll be back for my next major laundry job. I have a big bedspread, too, and a dog, so it should be soon.

I hadn't been to a laundromat in a long time so didn't know how to work the machines but boy was…read morethe person working today so helpful! He really went above and beyond to help me and my son with the washing and drying process. We had to call on him a few times lol. With his help, we will be smooth sailing next time. We have about a month of no washer/dryer access as my basement is being renovated. I plan to come here during this time. It looked and felt clean and the people too!

They not only do a great job on my shirts they have mended a few items, cleaned unusual things like…read moremy veteran club cap, and matched missing buttons. All while being so personable and polite. They have my loyalty as long as they are a part of this neighborhood.

I just had a horrible experience with this cleaners. Charged 150.00 for my husbands suit jackets to…read morebe tailored one sleeves shortened the other sleeves shortened and bottom of jacket. 45.00 each for that. those Two suits cleaned and pressed. Two shirts cleaned and pressed. For a whopping 150.26 to be exact. Go to pick it up on Thursday. She says not ready. I say I need by Tommorrow which was Friday. We have a wedding Sat. I go to pick it up Friday morning. It was ready. Now there credit machine was broke really. Just wanted cash. My husband wears the suit with the shirt they cleaned. Half way threw the night. He is like smell this sleeve. I am like it smells like mildew. They washed some way left it wet supposedly pressed it. Guess what you leave wet either leave in washer overnight or put a plastic bag over it before it's dried completely. It will smell like mildew. Please take it from me never go there. Also speak such broken English I barely can understand them. Totally disgusted. Don't go here ever total rip off and don't know how to clean items. Disgusted in Mt. Greenwood ----stars

Always on time very well done folded and handed back to me nicely will continue to useread more

The Washers and Dryer's were available when I arrived in the evening. The Place itself wash clean…read moreand the Bathroom were as well considering how busy the place was. I would tell someone else about this Location

I love this family owned and ran cleaners...I've been a customer for about 4 years now and they do…read morea great job cleaning my clothes and the staff is always friendly. They come highly recommended!!!

Brought in about 6 dress shirts around Thanksgiving holidays. This place shrunk half of my dress…read moreshirts. I'm extremely dissatisfied with whatever dry cleaning methods they use here.

Clean facility with plenty of washers and dryers. You need to put funds on a laundry card. Has…read moredetergent and supplies in vending machine.

If I could give 0 stars, I would. I came to wash blankets. The machine charges an additional 0.50…read morefor hot water, but the machine had no warmth to it and the blankets came out cold. When washing, there was no water in the machine. The attendant told me that's how the machines work. The water absorbs into the blankets. While I understand that a certain amount of the water will absorb into the blanket, there should be a residual amount of the water that is just inside the machine and there was none. When the spin cycle started you would expect that the water absorb into the blankets would be extracted and you would see the water come out but during the spin cycle there was barely any water extracted which means that there was only enough water released from the washing machine to dampen the blankets. I asked the attendant for a refund and she told me she could not. I asked for the number of the owner and she gave me a number that doesn't work. It goes straight to voicemail and hangs up without allowing you to leave a message. I asked her when an owner would be in for me to talk to and she told me she didn't know. Do not go to this laundromat because they are only trying to save themselves money so you will be charged to partially clean your clothes if at all.

Shirts were cleaned and pressed to perfection and done in short time period and I was fully…read moresatisfied after searching for another cleaner since my old one had closed

You can ignore any positive reviews they have. They were probably planted by a friend or bought on…read morethe Internet! Staff / Owner made a promise the didn't keep!! Paid cash for cleaning an item and then they said it was UNPAID when it came time to pick up the item. They are now guilty of THEFT! They took our money and our very expensive dry cleaning! To make matters worse, they were very rude when confronted about it, even though there are witnesses who saw them take the money! BEWARE! BEWARE! I highly recommend taking your business elsewhere because they'll probably be out of business soon based on the way they treat they're customers!! I'm filing a POLICE REPORT and reporting them to the BBB.

Difficulty understanding the person answering the phone. They have a very strange phone system…read morewhich makes it very hard to get in touch with them. I wasn't sure of business hours.

The staff is always friendly and professional, but Brenda truly went above and beyond. I…read moreaccidentally left my daughter's clothes behind and didn't realize it until nearly closing time. Brenda was incredibly kind, patient, and helpful, never making me feel like an inconvenience. Exceptional customer service like hers keeps customers coming back. Thank you, Brenda--you're a gem!!!

This laundromat used to be one of the best ones in the Heights, but lately there seems to be a new…read moreissue every time I come in. The dryers aren't heating properly, and some of the washing machines don't get water until the cycle is damn near over. You end up having to add extra detergent and water from the sink just to get proper suds. When I brought these issues to the attendant's attention, instead of simply acknowledging the problem, I was met with an attitude and told that they "aren't mechanics" and that the water valve is slow. I never said you were a mechanic. I was informing you of an issue so that management could be made aware and, at the very least, a sign could be posted to let customers know there's a problem with certain machines. There's absolutely no reason to be rude to someone who is simply trying to make you aware of an issue. Customer service still matters. And then there are two giant signs that say NO PARKING, yet people are still allowed to park there. This makes it extremely difficult to bring your laundry through the front door, especially when you're carrying multiple bags or trying to load and unload your clothes. It also makes it difficult to access the designated parking area. This place really needs some attention. I hate to see a laundromat that used to be one of the best in the Heights go downhill because of poorly maintained equipment, confusing parking, and poor customer service. Hopefully management takes these concerns seriously and gets things fixed.

We have used this dry cleaner for the past 4 years picking up and dropping off clothes once a week…read more Initially, though the prices were higher than the other options nearby, they did consistently good quality work. We did have some issues in the past (they "misplaced/gave away" a dress but then thankfully it was returned) and though the owner's reactions was underwhelming while the dress was missing (as far as taking any responsibility), since the issue resolved itself we assumed it was an anomaly. Within the past year, however, there were a couple (2) instances where items picked up showed stains that were not on the clothing when dropped off. They were taken care of, but with no acknowledgement that Delaney Heald was the cause. This last time however, I sent in a new, never been worn shirt for pressing. I got home after picking it up and I noticed damage on the collar, as if some type of dirt had been ironed into it. Without wearing it, I returned the next week, pointing out the collar damage; the next week after it was picked up, I saw that there was an attempt made to "scrub" it out which only made it worse. When I showed it to the owner, his response was to tell me that it didn't happen there. Even after I reminded him of the circumstances, he was unmoved and became angry as if I was trying to cheat him. I have been a regular customer there spending between roughly $18 - $30 weekly; for him to behave as if I'm trying to scam him into providing something for nothing is offensive. I will not return there as I do not think Delaney Heald has any integrity nor do they value their customer base. I would advise others to utilize another small business for their dry cleaning and alteration needs. Delaney Heald does not treat their clients well.

I'm not from Chicago but I do love the city so I come as often as I can. I was there for more than…read morea weekend and needed some laundry done, I called and spoke with an Elle who answered all of my questions in depth and provide extra context which make the process easy. There was a delay with pick up AND delivery BUT Chicago traffic is known to be one of the worst traffic places so I gave them some grace with that. I wasn't driving them my laundry so I can't complain about traffic, they spared me. I'll be in NYC in a month or so and I'll use them again. I'm glad I called cause I got a promo code that was so easy I didn't have to write it down.

They simply did not show up during the pick up window. When I contacted support, no response.read more