I placed a mobile order because I was craving some chocolate as usual. I decided to go with the chocolate molten lava cake. It was freshly made when I got to the location. They just finished with a fresh batch. The worker came to me with the lava cake to show me it before boxing it up. He gave me some chocolate drizzle on the side as well. Once I dug in, that chocolate cake was EXACTLY what I was looking for. Rich, moist & CHOCOLATEY! Yummy yummy in my tummy! read more

Crumbl - Upper West Side - Bakeries Near Me - New York, New York

Not a fan of these cookies, but my teenage daughter had to have them. It was a pretty good day so off we went. The service was fast, we ordered through a tablet, we paid, and then they called her name for her order. She liked some of the cookies after tasting a small sample of each, no way I'm letting her eat all those cookies in one day. They are huge confused cookies and cake blended together. Anyway I did enjoy the cookie butter one, but still think there are better cookies out there! My daughter gives it a thumb up! I posted a picture of her input. Happy Yelping! read more

Crumbl - Upper West Side - Bakeries Near Me - New York, New York

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5/5 Crumbl never disappoints! The cookies are huge, soft, and packed with flavor. Every bite tastes fresh, and the weekly rotating menu keeps things exciting. They're definitely rich, so one cookie is perfect to share--but if you love desserts, they're worth every bite. Highly recommend! read more

Love this location since it's open late! Came here for the limited time Dubai chocolate brownie and it definitely didn't disappoint. Got the cookies almost instantly once we ordered from the kiosk. The size of their cookies / brownies are for sharing since they're quite big and filling! I hope they bring the brownie back on their menu permanently tbh read more

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Ordered the caramel apple flavor tonight and it was sweet but not too sweet. The fresh apple was my favorite part! read more

Crumbl - Upper West Side - Caramel apple - Bakeries Near Me - New York, New York

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I got the butter cake with whipped and ice cream. It was delicious & my absolute favorite. The staff were friendly and ambiance was chill. read more

Crumbl - Upper West Side - Butter Cake with whipped cream & vanilla ice cream - Bakeries Near Me - New York, New York

Gave in to the Crumbl Kardashian-Jenner cookie hype because I didn't want to feel left out... honestly, I should've stuck with the FOMO. Insomnia Cookies is so much better. One of the cookies wasn't even fully baked, and for the price? Definitely not worth it. On top of that, they all left this weird aftertaste I couldn't get past. And to make it worse, I paid way too much for delivery just to be disappointed. Never again. read more

Crumbl - Upper West Side - Bakeries Near Me - New York, New York

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If you don't like the chunky thickness of a Levain cookie, but still want a decadent cookie, try Crumbl. It's still very heavy and super-sweet, but Crumbl cookies are colorful, visually appealing, and wildly diverse in terms of taste. I personally like the cookies and cream brownie cookie the best, while the mint cookie is also very tasty. Staff is friendly and offered a free cookie for getting my order wrong. I strongly recommend ordering online ahead of time, since you can schedule when you want to pick up in advance. There are occasional sales (e.g at the time of my writing this, it's a 6 cookies for the price of 4). Speaking of price, it's definitely not cheap, at about $4.50 per cookie, not including tip or tax, so it's only slightly cheaper than Levain. Crumbl makes for great gifts, especially considering how well they present. read more

Crumbl was one of the establishments we visited while conducting a "scientific" taste test comparison of chocolate chip cookies (CCCs) on the UWS. (You can see some of our findings under the Chip City review: https://www.yelp.com/biz/chip-city-new-york-7) The subjects of study, as curated by my 12-year old, were CCCs from Chip City, Levain, Crumbl and Insomnia. TLDR: Our current rankings: - Levain / Chip City - Insomnia - Crumbl The Deets: We prefer our CCCs to be soft, even gooey on the inside (e.g. ideally warm with melty chocolate), with a slightly crisp crust on the outside. And we like them buttery, but not overly sweet. Size was not factored in except insofar as it impacted texture; neither was price. By these metrics, Crumbl's CCCs were just ok. Like all the other cookies we tried except for Insomnia, Crumbl's CCCs are supersized, about 4 inches in diameter and an inch or 1.5 inches thick. Unlike Chip City and Insomnia CCCs, which came to us warm, Crumbl's was cold and a touch hard all the way through, which resulted in a low score on the soft & gooey scale. We did love how buttery and fragrant the cookie was, how it was studded through with generous amounts of chocolate. This thing probably would have been amazing right out of the oven! And had we rated all of the cookies we tried cold, Crumbl's probably would be close to Levain in likability and possibly better than Chip City and Insomnia (by our subjective standards, of course). Pros: - The staff were working their tails off one one of the busiest days, the day before Thanksgiving. They managed to be friendly and efficient, cool as cucumbers despite the pressure. No weak links that we could see anywhere. Amazing. Cons: - The amount of superfluous waste this business generates is heartbreaking for anyone concerned about the environment. Levain and Insomnia both asked us whether we preferred a paper sleeve or a box for our cookies. (We chose the less wasteful sleeve.) Chip City didn't give us a choice, but dumped all our cookies carelessly into the same sleeve. I'm sure the staff thought they were doing customers a kindness by putting all orders in those pretty, waxed cardboard boxes, but we saw so many folks eating their purchases and immediately disposing of those boxes in the garbage, probably too smeary with food to recycle. It would be wonderful for Crumbl to offer purchases on plates or in paper sleeves. I personally resolve to bring my own reusable container next time! Neither here nor there: - The small pies we ordered alongside our cookies were enjoyable confections, homey and similar to what a southern or midwestern family might make for a church picnic. The Oreo cookie pie definitely evoked something nostalgic in me, but don't expect confections as elevated as what you might purchase at a Dominique Ansel or Mille-Fuielle. I'll be back try the cookies again after my next marathon*. *Just kidding, I don't run marathons. After my self control degrades sufficiently, I mean. read more

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I took my teen niece visiting New York because she fell of the hype. She was somewhat happy with the flavors but they were all wayyyy too sweet for me. But the worst thing is that they obviously market their pretty pink boxes, except the size is much too long to fit in a tote bag sitting flat, so you are left trying to carry this long box while walking around and by the time you get home the cookies are a hot mess! So, Crumbl, if you have a stupid-size box you should offer a bag it can fit in to carry it with, considering the price you charge! read more

Crumbl - Upper West Side - The ruined cookies when we got home - Bakeries Near Me - New York, New York

My sister received a box of Crumbl cookies as a gift, and since she rarely eats sweets, the cookie monster in me emerged to help :D * Chocolate Covered Pretzel Pie Sweet, salty, and decadent-- with a brownie pie cookie base, semi-sweet buttercream filling, salted pretzel pieces, and a drizzle of milk chocolate. I found the cookie delicious, though it was hard to finish more than half in one sitting. * Lemon Cupcake Sweet and zesty, with a strong lemon flavor and hints of vanilla. I've had this flavor before and it remains one of my favorites. * Honey Bun I haven't had a honey bun in forever, and honestly, I don't even remember what it tastes like. That said, I was pleasantly surprised by this one; it reminds me of the Teddy Grahams cinnamon-flavored graham crackers. Lightly sweet and cinnamony, I think this might've been my favorite flavor. read more

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Cookies taste great. However, I do not recommend the delivery service. The delivery fee is $9.99 and the cookies arrived on stacked on top of each other. read more

Crumbl - Upper West Side - Cookies were tossed around. Don't use delivery service. They charged $9.99 for this. - Bakeries Near Me - New York, New York

Had only seen the viral videos of Crumbl cookies on social media before coming and I was very doubtful that they were really as good as people said on the videos I watched. Let me tell you, they are way better than I imagined!! First of all, their store was sooo cool, they have like the cookie factory right there and while you make your order, you can also see the team making the cookie dough, mixing it, etc. The ambiance was light, fresh and cool, and all the employees seemed like they were having such a great time!!! Loved it. Their cookies were some of my favorite, we ordered a box of 4: sugar ft mother's circus animal, chocolate cake, kentucky butter cake and milk chocolate chip. They were all AMAZING. Perfectly made and all the right amounts of everything, they were not too sweet, not hard, not overly baked, it was just perfection!!! The ultimate favorite was Kentucky butter cake, then followed the sugar ft mother's circus animal. I have discovered that I'm not a huge fan of chocolate cookies, so barely tried the chocolate ones, they were very good and my bf loved them, but can't really offer my unbiased opinion. Try them and decide for yourself!! Can't wait to be back and try more flavors!! read more

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This was our first time trying Crumbl cookies, and it was unfortunately a disappointment. They are new to the upper West side neighborhood. The restaurant itself is bright and airy smells delicious and the service was good. Unfortunately, it's the cookies that were not as pleasing. The flavor, nor the taste was impressive. I consider myself a cookie connoisseur and I've tried many cookies in many different states, and I hate that I only could give this place two stars. The texture was soft and slightly gooey, but there really wasn't any distinct, taste or flavor. I will not be returning anytime soon. However, try for yourself. I can't recommend it. read more

Crumbl - Upper West Side - 3 different flavors - Bakeries Near Me - New York, New York

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Had a great visit here for my birthday cookie. Free cookie? Score. I had the maple oatmeal. Really tasty. Super fast. Came out nice and warm. Really good texture. Filling cookie. One of the few cookies in the city that will come out warm. Schmackery's doesn't do it and neither does Insomnia. Talked with the owner Seth about business. Really friendly and he outright offered for me to try the peanut butter. Stellar. Clean store. Bright lights. Easy touch screen monitor. Place runs great. Thanks for having me read more

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3.5 / 5.0 - It seems there wasn't enough competition for bakeries and cookie stores in UWS, because here comes another! I stopped by Crumbl on Friday, which was their official opening day. I had anticipated a long line, but possibly because it was at night (8:30pm), there was hardly a wait so I decided to go in. The staff behind the counter was friendly, welcoming each customer entering the store. There are 2 kiosks for ordering and you can also order at the counter. The line was short so I ordered a Milk Chocolate Chip Cookie ($5) at the counter. There is a separate pick-up counter, and they brought my cookie out, placed in their pretty pink box. It is a pretty box, but I would love for them to make the cookies cheaper without the box. I prefer soft cookies (vs hard), so I liked that it was soft. But it was too sweet for my taste--I didn't love the dough and the milk chocolate made it even sweeter. They have different flavors each week, so I'll have to try another one next time. read more

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I always see people hype up Crumbl cookies and view each flavor. This my second time trying their cookies. Every week theirs new flavors of cookies to try. Surprisingly it wasn't a long line so I was quickly assisted and greeted. Service was fast. Cookies are fresh and smell good. My rating for the cookies I purchased are Snickerdoodle Cupcake 9/10 S'mores 8/10 Macadamia Nut 8/10 read more

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Love this location they are super fast !! Cookies are always great! Employees are always nice ! The store is clean as well love the open concept kitchen read more

Delicious, decadent cookies. Love the variety 9f flavors and large cookie size. Always so hard to choose.

Store was empty when I was arrived but I had to wait 20 minutes to receive cookies that were so hot all the toppings were semi melted. Not worth it and overpriced. Magnolias has some delicious baked goods and it's not too far. read more

Crumbl - Upper West Side - Bakeries Near Me - New York, New York

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Went 30 mins to this location to active my cookie coupon. After waiting in line for 15 mins, I was told my t mobile coupon wasn't going to work (despite not being expired and they didn't even scan it) and there was nothing she could do and the worker laughed at me. I don't usually leave negative reviews but the way the staff handled the situation and the wait time after the staff knew I was going to use a coupon just to laugh at me showed terrible service. read more

Very overrated, cookies aren't that great. The place was super disorganized and it took forever for no reason. The place itself was not very inviting either. read more

Love their cookies but I just wish they had more locations. The ones in New York are very limited but they are delicious

Had the buckeye brownie and maple oatmeal cookie. Maple oatmeal was the BEST. Very soft and gooey and nice flavors. The buckeye brownie... not my favorite. The cookie wasn't soft and the peanut butter tasted kind of weird. I usually love chocolate and peanut butter but this just didn't quite hit the spot. Nice workers! Small store with no seating, only for to go cookies. read more

Crumbl - Upper West Side - Buckeye brownie - Bakeries Near Me - New York, New York

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I am not a sweets person, but I will go out of my way to get crumbl cookies. They are amazing! Soft and cooked perfectly and the flavors are delicious. Really can't go wrong if you are craving something sweet. They are a little pricey, but what isn't nowadays? The concept is also pretty cool. You order at a kiosk then they package the cookies and call your name when it's ready. Which is very quick! Highly recommend if you want a sweet treat! One of the better places in the area for a cookie. Some people have been comparing crumbl to levain, but they are completely different - - so if you are a levain fan, you will also be a crumbl fan! Two very different versions of cookies read more

Never thought I would see the day Crumbl made it to NYC. Unsure if the flavors of the week repeat but this week there was; chocolate chip, pink sugar, blueberry crumb cake, dark dream and peanut butter. Out of the five I truly enjoyed only two which were the milk chocolate chip and the blueberry crumb cake. Chocolate chip has a hard shield and a chewy inside. The blueberry crumb cake taste like spring! Light and hints of lemon, it's giving lemon cake. The peanut butter was not bad neither, just make sure you enjoy it with a glass of milk. I prefer levain cookies.. texture, taste & size. read more

Crumbl - Upper West Side - Chocolate Chip, Pink Sugar, Peanut Butter, Blueberry Crumb, Dark Dream - Bakeries Near Me - New York, New York

I've been here twice. Once on a Friday evening about two or three weeks ago and then came back mid Friday afternoon. To avoid the crowd and for a bit quicker service, I would go mid afternoon if possible. I had a larger order and got it way quicker. Not to say they weren't pretty quick the first time, but if you just want to get in and avoid lines, mid day os your best bet. On my first visit, I told the guy I wanted his suggestion of his favorites after I let him know I was getting two cookies. He (I wish I had his name) suggested the classic chocolate chip and the caramel cake, which I believe was that weeks mystery cookie. I told him I was trusting his judgment on this, but he assured me he wasn't steering me wrong, lol. (All in jest, btw, nothing serious or threatening here.) Well, my dude was right! Loved them!! I can now say caramel cake is one of my favorites as well, so thanks to him! So, I returned this Friday during my lunch break and decided to get four cookies this time. INITIALLY, I was going to share but then the lady helping me told me her favorite was the Classic Pink Sugar Cookie: chilled, vanilla sugar cookie with pink almond icing (which I now know is available every week). Also, the mystery cookie was the Kentucky Butter Cake: a warm yellow butter cake cookie topped with a buttery glaze, which I had to try. Plus, I had to obviously pick up a milk chocolate chip again. And then she was saying the Sugar Featuring Mother's® Circus Animal™: a cookie filled with rainbow sprinkles with a topping of melted white chips, a Mother's® Original Circus Animal™ Cookie, and more sprinkles, was available and is at its best when eaten right away and of course I wanted to have one for lunch. In a nutshell, I was cookie pressured to get more and share less. ;D (Btw without the tip, the four pack came up to about $16.75 I think. ) read more

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I take my desserts very seriously so I will only go to places that are worth the calories. So when I saw the line around the corner of this place I knew I would be putting on a few lbs. The biggest problem I had with Crumbl was selecting the one I wanted to eat. I finally decided on the peanut butter cookie with banana frosting and a peanut butter drizzle on top. You order, give your name, pay and pick it up - sort of Starbucks style but your cookie awaits you in a beautiful pink box like a gift. The cookie is pretty big and thick and the icing is just as thick. The flavor is so fresh and delicious- it's like you're eating a spoonful of peanut butter and then took a bite of a banana. The cookies are big enough to share but not with me. Get your own. read more

Crumbl - Upper West Side - Peanut butter cookie and banana frosting (minus a few bites) - Bakeries Near Me - New York, New York

I don't get the hype of these cookies. We came in and tried the pumpkin one (it was a lot breadier than a cookie should be), the apple caramel one (I wasn't impressed), the chocolate chip (simply okay, I've had better)-- the two stars I'm giving this place isn't even for cookies, they had a tres leches cake and that was good, a little overwhelming after a few bites bc it was very rich, but good nonetheless. read more

When we entered Crumbl the staff welcomed us. They offered to help if we were having trouble ordering on the kiosk. Everything looked clean and bright. Not too crowded and no line outside. We got a box of 4 cookies. The mint chocolate chip which was a chilled cookie and it tasted just like you were eating the ice cream. My top fave. We also ordered Maple glaze which I liked it was like a snickerdoodle met maple and had a baby. My 5 year old didn't want to share her sugar cookie lol and I liked the chocolate chip cookie because the chocolate chips were huge. My favorite thing is that the cookies are not overly sweet. And they have different cookies every week which is fun. read more

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3.5 Came in on opening day of the UWS location after watching it go up over the last few months. It wasn't busy around lunch time but there were plenty of folks working there. You order and pay at the kiosk, $5/cookie or $16 for 4 cookies. I only wanted to try two flavors so I ended up with two individual boxes with one cookie each. They took only a few minutes to come out and we're presented boxes open for my review. I definitely for a single cookie the box is overkill in the packaging department, it felt very wasteful to me. I tried the cowboy cookie and the honey bun - of the two the honeybun was my favorite. Both were much better fresh and warm than later. They were too sugary for my taste, similar to insomnia but larger and thicker. I hear the flavors rotate, so I might be back to try others but am not sure if it will be a go to spot over many other amazing cookies in the UWS. read more

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Great cookies. Need more kiosk's more direction of crowds as new comers not sure where to proceed

Cookies are undeniably amazing--fresh, delicious, and perfectly baked every time. However, my recent order was incorrect. While I thoroughly enjoyed the cookies, getting the wrong items was disappointing. I hope for better accuracy next time because the cookies themselves are worth it! read more

Crumbl - Upper West Side - Apple Pie cookie, Strawberry Shortcake, S'mores and Birthday Cake Cookie - Bakeries Near Me - New York, New York

Cookies are great but not sure if it's the delivery or the packaging but this is the second time my cookies came destroyed. Wish it would be a bit better. read more

Haha we really enjoyed a wonderful box of HUGE desserts !! I thought they were going to be average sized cookies but we got six as big as a sandwiches & so many fun flavors gobbed with bad stuff oh boy it was all so good :p nice people and great service , you order at the kiosk , clean and bright inside . read more

This is a horrible franchise location - beware and do not go here. We gave it several chances and each time it has been terrible. Pick up order ready for one cookie took additional 20 minutes past the pick up time to receive. Another time cookies were missing frosting or other components. Other times dirty sticky boxes. Overall makes the crumbl experience not worth it whatsoever. read more

When I went, I was the only one there. I've seen it all over my Instagram and after trying it, realized this is one of those places that is more for Instagram hype than anything else. Had trouble applying my code, but the people working really couldn't bother didn't ask if needed help after standing there for 10 min. I got the Oreo milkshake, it was soft, the icing is a bit chalky. The cookie could be more appealing, with real frosting like on a cupcake or having a filling or making it more buttery to make the hype real. Overall, if I have a cookie craving this isn't the place I would turn for a $5 + cookie. read more

My daughter loves crumble, she has yet to meet a flavor she doesn't like. I was shocked that the prices were the same in NYC as we pay in NJ, I was also shocked how quickly they prepared our order, the one we usually go to it takes forever. Definitely pleasantly surprised! All the crumbls I've been to are very clean and this one also was very clean and bright. read more

Crumbl - Upper West Side - Dirt cake cookie - Bakeries Near Me - New York, New York

To be honest you know what to expect from crumbl they have some hitters and some not so much I just need them to come better with the presentation read more

@Crumble, how real are your cookies actually? Some individual reviews : The O-Rod. Purple, pop, puckery, underbaked. This cookie was difficult to eat. However, it was our favorite. The Waffle: A lump of butter. Underbaked, not very waffle like. Stodgy and a downer, NOT airy and light. Not a waffle. And the syrup accompaniment -- Smuckers breakfast syrup. The Lemon something: this was the most like a sugar cookie from a tube. Perhaps pair a with a beer for Shandy/Radler/Panaché for more enjoyment. The choco-chip: biggest disappointment, bottom of the barrel, Nestle Tollhouse Incorporated. Undercooked. Too milky for a so-called "semi-sweet" chunk. Seriously, we waited in line for an hour, save time and check out Levain instead. read more