I really love crumble cookies it's very delicious and even if it's kind of expensive I will still buy it !

Customer service workers were super helpful and friendly, despite looking a little overworked they maintained professional and happy demeanor. (But as former retail worker I know thats not their fault but the company's or employer that values profits over employee moral) I needed help using the newly updated and difficult to navigate app and a young woman with her hair up and fair skin whose name I didn't catch was attentive and knowledgeable! The cookies are delicious as always And the store was super clean and well maintained. read more

Crumbl - Upland - Cookies - Bakeries Near Me - Upland, California

Love this location! Every time I come in, the cookies actually look like the pictures and are truly baked to perfection. At times, the staff is super friendly and other times they aren't, but that's okay and mostly why I mobile order haha. If I had some feedback specifically for this location, it would be on the cleanliness in the front lobby area. Every time I walk in there, there is dust, dirt, and even small little bugs in the front and it's a bit of a turnoff. I understand it happens, but taking that extra time to wipe off all the surfaces and sweep the corners would go a long way! read more

I ordered 6 big cookies using the kiosk then a few minutes later the cashier told me 2 of their flavors are sold out which didn't reflect on their menu screen (1st red flag). I said i just want a refund then. Cashier told me none of them cant do it (there was 3 of them) coz the manager is not there today (Saturday) and will be there tomorrow. and for me to just comeback tomorrow which is a Sunday. I asked then if i can go to the branch in chino and get my order there later same dah. Cashier said yes. I asked them how are they gonna verify it and he answered "We do it all the time." And he just gave me the print of my receipt to show them. I went to the chino branch come to find out that they cant give me my order or refund bcoz they have different owners. they told me that anyone working at a branch can issue a refund as long as they have a code. To confirm, I called the Upland branch directly, and they said that was true. However, when I asked why their cashier told me something completely different, they had no answer. I then asked when I could get my refund, and they told me not until next week because the manager wasn't in. They offered to give me my order when the manager is in i said NO coz the flavors are not gonna be the same next week which was the whole point of me asking for a refund or getting it from a different branch the same day. I mentioned that their cashier said the manager would be in tomorrow, but they said they're closed on Sundays--again, completely different information. Already frustrated, I asked again how I could get my refund. They repeated that I'd have to wait for the manager. When I told them what the Chino staff said (that anyone with the code could process it), they put me on hold and came back saying I'd get the refund within 24 hours. I asked them to confirm, and after another hold, they changed it to 3-5 business days. The inconsistency and lack of communication at this branch are unbelievable. I strongly recommend visiting a different location--this one is completely unorganized and unprofessional. read more

Top tier customer service! They have the viral Dubai chocolate brownie stocked even when all other neighboring Crumbl's do not. So this is my go to for that one. I order on the app for pick up and check in and get it right away. I don't wait much when I go in. Which is awesome! read more

Crumbl - Upland - Dubai chocolate covered brownie stocked even - Bakeries Near Me - Upland, California

Tried the new Dubai chocolate by ordering online. Luckily it was still available. I put in the offer at 9 and went to pick up at 11:50. I mistakenly tapped before I was inside that I was there and just missed my name being called. I didn't have any issues when I arrived though as a lady waiting yelled to staff I had arrived. *Thank you to that lady. It is a very sweet brownie. Decadent but great to experience in small doses. I ate mine with crepes and it was delicious. I would recommend. read more

Crumbl - Upland - Dubai brownie - Bakeries Near Me - Upland, California

After 10 hour track meet where the weather alternated between pouring rain and hot sun, I needed a sweet treat pick me up. Imagine my excitement when I saw Crumbl Cookies weekly flavors and saw they had my absolute favorite cookie, the peanut butter cup cookie featuring Reeses. This has been my favorite cookie for many years so I put in a pick up order on my way home from the track meet and scooped up my cookie at around 9:30pm. It took me about five minutes after picking up the cookie to get home. I noticed cookie was missing it's iconic "puddle" of peanut butter on top and only had a small smear, but it did have the chocolate drizzle and the crumble of Reese's on top at least. However the cookie was rock hard and cold when I took it out of the box. I popped it into my toaster oven for about a minute (what I usually do) hoping to warm it up a little bit. Upon warming the cookie, I realized it was almost completely raw. I couldn't even pick it up without it falling apart. I ended up having to eat it with a fork. Inside It was raw and gooey, and not in a good way. And I want to note that this was not the kind of gooey you would expect from the peanut butter. This was undercooked goop. The peanut butter flavor was there, and that was good, but the rest of the cookie was a gross texture. I am not sure if the cookie was old or frozen, and they still served it to me, or just never properly cooked from the beginning and then left out all day, but it was disappointing. Date of visit : April 26, 2025 read more

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Crumbl cookie is so fresh and delicious. Crumbl offers delivery service if you find yourself wanting to gift a box and life gets to lifing. They will gift wrap and you can add a personal note and have your order delivered to that special person. When you download the app, you often will even get offered discounts on the 1/2 dozen box so it will be the same price as if you went in the shop yourself!! The quality is the same. read more

Crumbl - Upland - Bakeries Near Me - Upland, California

For the most part, this is my go to location. They're pretty good with getting your cookies ready in a good time. Most of them are baked pretty well and decorated as they should be . The only complaint I have is some of the workers look like they're miserable and don't have friendly faces, but that's OK. read more

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Was a great place, was very clean, 100% recommended and the workers are very nice and welcoming.

What on earth happened to this store? You can tell the employees dont want to be there... unfortunately they are a reflection of the store so Ill pass. I needed cookies for my kids' classroom but I wondered if the cookies were even going to be sanitary? Anyways, management maybe give your employees more TLC and a letter is missing from your indoor sign. read more

Although the cake was moist - it looked nothing like the advertisements. Way to much filling and not enough berry filling. No wonder they didn't show me the order ( they normally do) when picking up the shortcake. When I questioned the server about the order, he said there was more filling in side - therr was but very little, just a lot of whipped cream. I contacted the store via the app, but no reply back. read more

Crumbl - Upland - Triple Berry Shortcake - Bakeries Near Me - Upland, California

The service was great but the cookies were not completely cooked in the middle and just for me personally, there could've been way more frosting, lol. Ambience is very pleasant. read more

This was my first experience at Crumbl. It will also probably be my last. I ordered three cookies online and the outside of all three boxes were dirty, smeared with chocolate and oils (strangely, no oil or chocolate smears inside where the cookies were). The cookies themselves were okay. Just okay. They were a step above a grocery store bakery, but any other local bakery could would have been better. For the prices they charge, I expected so much more. This was a big disappointment. read more

Samantha welcomed me with a smile and was very sweet!!! My 4 pack box is looks!! I would highly recommend the crumble in upland read more

Crumbl - Upland - Bakeries Near Me - Upland, California

This location is always great! Cookies are always ready on time. Presentation is cute and with the great taste. Employees are also really sweet to my kids read more

Crumbl - Upland - This crumble location has never disappointed! Always on time, cute and delicious. And the employees are so sweet - Bakeries Near Me - Upland, California

Amazing customer service and delicious cookies. My new favorite is the Cinnamon Roll cookie!

They're always so helpful here and the service is great! Store is clean and ordering is simple. We came especially for the Benson Boone cookie. It's mystical magical read more

Crumbl - Upland - Signed, sealed and delivered by Benson Boone - Bakeries Near Me - Upland, California

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The cookies were great. The young lafy helpedr with my catering order amd it eas reafy on time snd perfect

Not sure if it's this specific store or Crumbl as a whole but I am wildly disappointed. Ordered one chocolate chip cookie as a first time customer today and there are almost no chocolate chips in the first two bites. Is this location skimping or is this the actual recipe? Ridiculous that I'm getting one plain tasting cookies for $5.29. I honestly feel scammed. read more

Crumbl - Upland - Bakeries Near Me - Upland, California

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10/10 Was so happy Dubai was available at this location after going to 3 different crumbls ! My daughter was super happy ! Customer service was great & despite the rush and how hectic they still managed !! Thank you upland ! read more

Crumbl - Upland - 10/10 Dubai - Bakeries Near Me - Upland, California

This place is really an amazing crumble store. The staff were so nice. The cookies are so delicious and warm. I would definitely go back here. and the place was so nice and clean. read more

Crumbl - Upland - Crumbl cookie - Bakeries Near Me - Upland, California

The store is ways clean and service A+ every time I visit! Great flavors and the secret menu is the best!

Went to Crumbl to get my favorite cookie , the fruity pebbles cookie.... I was disappointed. The cookie barely had any fruity pebbles on it. It looks like they dumped the crumbs that were left from the fruity pebbles bag and were to lazy to open another bag to add more. Usually, when I pick up cookies, they open the box to show me then to make sure everything looks good. This time they did not. And now I know why because the cookies looked terrible and were not made how they were supposed to be. read more

Crumbl - Upland - How it should look - Bakeries Near Me - Upland, California

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I love their cookies!! The service is great! And the ambiance is amazing!!!! I RECOMMEND!!! read more

Sweet tooth calling? Here's your place! This is the ever popular stop for franchise cookies. Wide array assortment and freshness you can taste in every batch. Knocking deliciousness out of the park, you're sure to find a cookie of your liking here. The ambiance is clean and it feels sterile here with pink and white aesthetic. Decor is very basic as this place is here for one thing and one thing only: make cookies. From ordering to taking your cookies is smooth transaction overall. Service is fast and friendly. No disappointments here. Plenty of parking. read more

Crumbl - Upland - Bakeries Near Me - Upland, California

Fire cookies need to try especially at this spot too good customer service is good there too

Always pick up a last minute cookie order for a quick gift and they have never let me down. Perfect!!

I love it! So delicious great place to treat the family for something sweet . The store is clean and fast service read more

I placed an order for pick up first thing in the morning at 9am. The person who was making and handling the cookie batter came to open the door with the same gloves she was handling the food with. It really made me cringe to see that she did not change her gloves after she came to the door, turned the key to unlock the door, opened the door for me and then went back to handling the food without changing her gloves. My brother had mentioned he'd seen the same thing at a location in Fontana where the workers were touching everything with their gloves and then handling our desserts. That is just unsanitary. Do better crumbl! read more

Crumbl is currently my latest obsession and sending them to others is my new love language! I appreciate that they change their menu each week, but it sucks when I find a flavor I love and it falls off after Sunday. This is a great location and I have no complaints! There's plenty of parking in the adjacent lot and so many options of restaurants within walking distance. The cookies are not cheap, BUT they are a great size and I believe they are worth every penny. Their cookies are soft and have a ton of frosting (my favorite part). I would definitely recommend this spot when you have a sweet tooth! read more

I went to pick up an order that i placed for pick up. I arrived 2 minutes before closing time and the associate slammed the door on my face and said they were out of cookies. No explanation about refund. Ridiculous. Poor customer service. Won't be back. read more

the 3 stars is for the location itself not the cookies. first off i knew crumbl was going to be swarmed with orders because of the new Dubai chocolate brownie, and i was right. My home location is in Rancho but since online it said sold out of Dubai i decided to pick up from this location since it was still in stock. I placed the order but forgot to fix the pick up time so i tried calling at least 5 times adn my husband tried as well and nobody picked up so i just waited until 4pm ( i placed it in at 11am). When i get to the location i was not greeted, i felt ignored... so i stood there waiting and decided to add another cookie. They hand over some cookies to the people who came in after me so I decided to just say excuse me adn explained i pre ordered and thats when she told me all the Dubai brownies are sold out which makes no sense cuz that means they sold my cookie... i was already running late to dinner plans so i just had them box up a 6 pack of different cookies and i told them to have the manager call me to discuss my refund. The manager called me back the next day and did an amazing job of rectifying the situation, she offered a full refund of both orders and a free Dubai brownie so i went and picked it up. Im still waiting for my refund but im hopeful it will come also my Dubai brownie was small compared to other videos... small brownie small filling and lots of chocolate topping... very sweet... like kinda overly sweet read more

Crumbl - Upland - Dubai chocolate brownie brownie looks small compared to other TikTok videos - Bakeries Near Me - Upland, California

So good, I love that they have new menu every week! They have minis and big cookies, people are always nice

Fresh fast and incredible service. I love this location! The ambiance is a vibe as well! Beautiful decor!

Do not Preorder! They sell it to other people and don't refund!! My daughter pre ordered a Dubai brownie and when she arrived to pick up her order they sold out , the lady in front of her could not get her order either and they were told they'd get a refund for the order. Why let them pre order, pay for it, and waste their time driving over there if they sell it to other people! It's been four days I've called twice for the refund no one answers the phone and I've left a message. Is this how they get extra money from people?? read more

The experience could be likened to ordering from a vending machine. No customer interaction, unless you call a robot handing you your order customer service. read more

Came in on Valentine's Day because I didn't want to bake and wanted to surprise the hubby and kids with their favorite cookies. Well I placed a mobile order for quick pick up and it was super easy. I arrived in store and the girls were working on my order they were very nice and friendly! read more

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Best cookies soft cookies always ready to eat . Great costumer service and worker's always positive attitude n energy

The cookies here are very moist and delicious I would definitely recommend them to all my family and friends