The staff are super Helpful and the store is nice and clean. The wait time is not long either

I ordered a skillet cookie from Crumbl through the app for this location, but instead received a completely different item that I couldn't eat. If an item is out of stock, I'd be perfectly happy with a canceled order and a refund. This isn't the first time this location has let my order crumble into something unexpected. At this point, ordering here feels a little like cookie-jar roulette; you place an order for one thing and hope you get something remotely close. read more

This Crumbl location never has nothing. I go here a lot for employees birthdays and everytime I come, they don't have labels for gifts boxes, they don't have cookies ready. This week they are advertising chocolate covered strawberry, I'm first customer and they don't have strawberries. I already prepaid and now I have to wait 3-5 business days to get my money back for the order I preordered. If they don't have something they should update their menu on app. It's just always something here. Whoever manages this location, doesn't do a good job running it. read more

Keep this short...Crumbl is always a delicious treat! Primarily stopped in for the Jimmy Fallon brownie, but of course bought a Caramel Toffee Butter Cake and a mini 3 pack! Always recommend Crumbl! read more

Crumbl - South Mountain - Mini 3 pack lemon bar, cookies & cream, honeybun Jimmy Fallon brownie & Caramel Toffee Butter Cake - Bakeries Near Me - Phoenix, Arizona

Great service she gave us great recommendation and helped us through the menu! We order the M&M cookie and the Dubai chocolate brownie and we're excited to try them read more

I have had nothing but positive experiences overall; however, the last couple of times I feel the employees have a shown a bit of laziness. Some selections were unavailable and when I asked when I could come back when they have a new batch since I live close-by, I was told they're done for the day. read more

Pink velvet was amazing and the service was so amazing my first time the cookie was so good

cookies were stale, and missing toppings, won't be coming back. Had some from a different location and they were much better. read more

Crumbl - South Mountain - Bakeries Near Me - Phoenix, Arizona

I pre orders Olivia Rodrigo cookies in the app. The cookies were not ready when I arrived. Sales person told me it was sold out. I stated I had preordered and then she went to the back to get some. She dropped the box on the ground and expected to pack my cookies on the dirty box, she touched the floor and face with the gloves, she did not change gloves and proceeded to touch all my cookies with dirty gloves. She stood talking with her coworkers and laughing holding cookies on hand, did not make my cookies until her conversation was over. She broke one cookie and still placed it in my box. She prioritized her personal conversations over serving customers. read more

I love Crumbl, and am so glad there's one close to me now (though my wallet might disagree). With a revolving lineup of cookie flavors, it's always a treat to visit and see what's in deck. The chocolate chip is always a good standby, but I'm a sucker for anything peanut butter so I went for the Reese's pieces. It was a tad sweet but still very good. I'm not even much of a sugar cookie person, but any of the sugar cookie varieties were also fantastic. This location is in a busy strip mall, and is super clean with friendly workers and an easy ordering/payment system. I'll definitely be a regular. read more

Crumbl - South Mountain - Reese's Pieces cookie - Bakeries Near Me - Phoenix, Arizona

was ok workers were rude will never go back left a bad taste about them need to work on cus service

Crumbl is always great! The menu rotated every week to keep the flavors fresh and exciting. You can never go wrong.

Delicious cookies with wonderful service. Love the selection of flavors. Go there today- you wont be disappointed.

Cookies are great chocate chip warm and chewy. Customer service was great. Easy ordering and fot a free on my Birthday

Absolutely love crumbl! Please bring back the pink cookie as a permanent flavor!. Always love trying new ones but pink is my favorite

Omg can we see addicting!! I'll never be skinny living down the street!!! Maple cream and a square connemon one this week it's crazy all of the flavors they have! read more

Only issue is if you order delivery in a new build, they don't work hard enough to find your address.

Super friendly and helpful staff...the cookies were all very soft and yummy...too sweet to eat the whole cookie by yourself...we cut in 4 pieces and ate over a couple of days...having a cold tall glass of milk is recommended...my fav is the coconut read more

Crumbl - South Mountain - Cute pink box - Bakeries Near Me - Phoenix, Arizona

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First time here and was surprised cookie selection was so small. However, the options were delicious. Personally, I enjoyed the self service kiosk, it was simple and fast. It's a busy plaza but plenty of parking. Definitely will be back when wanting these cookies. read more

Crumbl - South Mountain - Bakeries Near Me - Phoenix, Arizona

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I truly love their cookies. They're so soft and yummy. My ultimate favorite one is always a chocolate chip.

As good as the other Crumbls around. Quick service and delicious cookies. Sure they are expensive, but for a treat they are worth it.

They are always so friendly when I come in or do curbside. The cookies are so delicious and look just like the pictures.

Cookies are amazing! Always a go to item when need to bring a dessert. I love how each week the menu changes.

Super fast service even if you don't order ahead! Love Crumbl cookies. Happy birthday to me!

The cookies are delicious, but incredibly rich. I could only take two bites. We tried a couple flavors. It would be nice if they had a bit more variety at one time. read more

Crumbl - South Mountain - Bakeries Near Me - Phoenix, Arizona

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So yummy. Have to go back. Snickerdoodle is the best. So soft and chewy. Store was very clean.

I really Love going to this location! they're always fast and nice. These are my favorite cookies read more

Crumbl - South Mountain - a donut in a box - Bakeries Near Me - Phoenix, Arizona

Yummy makes the perfect gift or holiday treat. Super easy to order. We have never had Bad cookie. read more

So yummy! Definitely cut in pieces to share!! I love all the variety they have. Make s sure you have choice or milk on hand to offset the sweetness! read more

Good customer service never a issue with my order and taste delicious. My children love them always a special treat

Delicious cookies Every cookie we have tried has been tasty. The staff is always friendly and helpful. read more

0 stars no good customer service at all came on Wednesday night and they were rude don't come here at all. Asked to see the tablet to see what counts and to see prices and She didn't even let me see she gave attitude and pointed to the cookie display when that's not what I was even asking for read more

From out of town (L.A. to be exact) vacationing with my family for Spring Break. Did some shopping around the shopping center and found this cookie place here. I've never been to one and didn't get a chance to try it when I was in UT. So I walked inside to see what the fuss is all about. My friends swear by it. I walked in and I was greeted by the workers there. It wasn't busy at all, so I took my time to look at the menu. I took a look at the menu and I guess I didn't need all that time to look at it, as there was hardly anything on there. Very limited I might add. The larger cookies are for to-go orders. The smaller cookies are for catering only. I was kinda bummed cause the small cookies were out of the question. I should've just said yeah I need 50 small cookies to cater me! Haha It would've been nice if they had offered the smaller cookies like sell a small bag of mixed small cookies for $10 or something I don't know. Expand your cookie menu homie! So I figured I'd get all the flavors to try them all. Almost $20 w/tax for 6 cookies, they better be good! I took a bite of the cookies and cream and it was pretty good. Like yeah ok good. I think the iced oatmeal is my fave. A bit too sweet but still satisfying. Now the texture of the cookie is still good after a day. I don't know how it would taste after day 2 and so on (don't want to find out) so we devoured them already. It doesn't crumble or anything but I feel that I just wouldn't spend $3+ a piece for a cookie. If someone were to get it for me, great! I'll never turn down a sweet treat. But for me to buy one for myself?! It won't be happening. I'd save my $3+ to get me a large fries and large Sprite from McDs (yeah it'll probably be around 4+ but you get what I'm saying) cause that is more satisfying to me. I mean who doesn't love McDs French fries?! Okay back to the subject....The Milk Jar Cookies in Los Angeles is where I would spend my money on. But all in all, if you've never tried Crumbl Cookies? Stand outside the shop with an empty can and start playing the violin, use that donation to get you your cookie cause I wouldn't spend my money on it lol. Just saying. read more

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Love the staff very nice and courteous love the way they take time to tell you what cookie is the best to get

Love crumbl! Delicious cookies and fresh everytime! This is my go to when I have a sweet tooth

Loved how easy and self serve it all was but also appreciated the staff who were friendly to explain to a first timer how it all works. My jeans will be screaming in a week when they don't fit no mo. Thier gourmet huge sized cookies are so good any cookie lover would drool for! I ordered their churro cookie and circus animal cookie. These will only be in for a week before they move on to a new flavor like they do weekly. Both were thick with a crispy outside and were soft and warm inside. I am not a big sweet tooth so I appreciated that the doughs were not overly sweet and had just the right amount of salt. Their mud pie and biscoff ice creams were equally delicious and flavorful! This cookie monster has found her a new cookie joint read more

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The cookies are always delicious & the staff is always friendly. The store is clean & it's easy to order on the tablet or in person. Use the app to accumulate points. read more

Great cookies! I appreciate the weekly changes for variety. I look forward to seeing the new flavors.

good,nice excellent extravagant amazing great exquisite art taste greater each bite the cookie melts in your mouth and it's delicious

Service was fine. And the size difference is funny. Especially after a price increase. read more

Crumbl - South Mountain - Two different sized cookies - Bakeries Near Me - Phoenix, Arizona