I love this place!!!! Cookies are always amazing!!! My friends and I get a 4 pack and share

I used the app to order so I didn't go into the actual business and couldn't tell you what it's like but the employee I encountered was nice enough and the cookies were pretty tasty. I used curbside pickup and they got them out pretty quickly. Easy location to get to as well. read more

I really dislike the direction some businesses are going when it comes to making their customer experience so robotic. While I know Crumbl is a chain and I've only been to two of their locations, I can say that life has been sucked out of these stores. The space itself has a small ordering area and long kitchen behind it. It's very minimal, kind of like a doctor's office, with the stark white walls and lighting. You place your order on the television screens and tablets they have on the wall. They have one of each of their cookies out on the counter so you can see what they look like in real life. When your cookies are ready, your order is called out and placed on the counter. And you're done. This store only had one person working and I imagine it's a lot to be handling everything all at once, so I can't fully blame the staff for the lack of good service. But goodness, if you want to support a local cookie shop that's friendly and inviting and the customer service goes above and beyond, head to Lion Cub's Cookies instead. As for the cookies themselves, they are extremely rich. My boyfriend and I nibbled on them throughout the weekend but ultimately decided that we liked a few of the local cookie shops more. read more

Crumbl - Hilliard - Bakeries Near Me - Columbus, Ohio

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I have a love hate relationship with Crumbl. Their cookies are not healthy but they are popular. They have good flavors but lately they haven't featured good ones. That's okay because it it is less tempting to buy and consume all of those calories. This location is good. It is sometimes hard to get into the parking lot. It's narrow and very busy. I love their curbside parking option and the app is extremely user friendly. read more

I love this location! Their staff are so friendly and warm. They were generous in donating their amazing chocolate chip cookies for our mental health first aid training through a non-profit. I would highly recommend Crumbl read more

Crumbl - Hilliard - Bakeries Near Me - Columbus, Ohio

Always amazing great service timely orders and yummy cookies just an overall great experience

Crumbl is my absolute favorite. I've ordered delivery so many times. But the most recent time, the driver left the cookies on the porch. No knock either. Within 5-10 minutes the cookies were covered in ants. The only one edible was the special trifle cookie jar thing in a covered container separate than the cookie box. Super sad about this experience and the loss of $27. I appreciate the business and the drivers. But hope they come up with a different idea when it comes to summertime and leaving them outside. read more

Crumbl - Hilliard - Bakeries Near Me - Columbus, Ohio

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The cookies this week were perfection!! From the pumpkin carmel and butter cookies that tastes like home, to the Biscoff and the Mother's sugar cookies that surprise you with the tastes of your other favorite cookies!! My curbside pickup was on time and friendly. Their rewards are great- my 6 pack of mini cookies was free today! Only paid for my tip!!! read more

Pretty good Crumbl location. When we came in, there was no one else there, so we were in and out super quickly. Overall, the store was very clean, and the employees were friendly. We enjoyed seeing the samples out of all the cookies (both in normal size and mini size). When they came to give us our box, they double checked to make sure our order was correct, and there was one cookie missing, and they took care of it right away and made it seem like no problem at all! The family loved the cookies when we brought them home. All fresh-tasting and delicious. They were basically gone within the day! read more

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Amazing! Love how fast orders are prepared. The cookies are always delicious. This is my favorite Crumble Cookie in Ohio!

Recently we celebrated a birthday in our family and were looking for a new place to order some sweet treats. This is a relatively new Crumbl location near our house so I thought I would give them a try. There are several options for ordering, curbside, pickup or in store. I choose to download the app and order curbside. We choose a box of 6 and decided to get one of each offered so we had neapolitan, walnut chocolate chip, frozen hot chocolate, cinnamon swirl, milk chocolate chip and classic sugar. Upon arriving we opened the app and checked in. In just a few minutes our cookies were brought out to the car and I could feel that they were still warm through the box. These cookies are huge! We were able to cut them into pieces for everyone to try and we still had leftovers. Overall the favorites of the group were the frozen hot chocolate and classic sugar. I would recommend these especially if you are looking for a dessert for a larger group. read more

Crumbl - Hilliard - neapolitan, walnut chocolate chip, frozen hot chocolate, cinnamon swirl, milk chocolate chip and classic sugar. - Bakeries Near Me - Columbus, Ohio

Cookie Dough cookie with one little nugget of cookie dough. FOH! Politely asked for more cookie dough on the cookie to at least look like the model cookie they have out on the counter and the worker acted like if she gave me a few more pieces of cookie dough she was going to go to the electric chair, a firing squad, head chopped off at the gallows, burned at the stake or crucified. $9.22 for two cookies just to be told "NO." What happened to the paying customer is always right! More and more I go to places and they have the AUDACITY to act like they're doing ME and other paying customers a favor and NOT THE OTHER WAY AROUND! It's ton of raw cookie dough in that place yet they bitch and moan to add a little more. ROGER THAT! read more

Crumbl - Hilliard - One little itty bitty piece of cookie dough on the cookie. Yet when I ask for more the employee instead wants to ARGUE! - Bakeries Near Me - Columbus, Ohio

Expensive gourmet cookies to shock your sweet tooth back into submission!! Wow! These cookies are sweet! I'll be bouncing off the wall for hours now!! I had some friends raving about Crumbl Cookies so I had to check them out. Cute Store & Marketing - I easily placed a small order using their app. Once at the store, i noticed a easy self-ordering process of a very limited variety of cookie options. The in-store experience was crowded and a bit hectic but since I had ordered online, I simply waited for them to call my name. The 4 pak cookies come boxed in these very nice pink boxes so they would be great for a gift or a surprise treat for anyone you want to put into a sugar comma. Cookie Choices - Chocolate Chip, Snickerdoodle, Hazelnut Sea Salt, Blueberry Muffin, Classic Pink Sugar and Birthday Cake ft Oreo. I get the impression that the menu options change up weekly, however it was so hectic in the store I couldn't confirm this. Flavor - I took a small bite of the four cookies I ordered (Chocolate Chip, Snickerdoodle, Hazelnut Sea Salt and Birthday Cake ft Oreo). First off...wow! This is lot of sugar!! They are way too sweet for my taste. I can see why my sugar-aholic friends would love this place but for me the cookies are huge and way too sweet. My favorite was the Snickerdoodle and Hazelnut Sea Salt. Value - these cookies are $4 a cookie which I think is very expensive for a cookie like this. But if you're seeing this as a treat then I guess some can justify the cost. I'm sure you're also paying hefty for such fancy packaging. Overall I can see why some would love getting their sugar fix from here. However for me, I'm glad I gave them a try, but they just aren't my favorites. At least I now have a good gift idea for when my friends have a birthday or special occasion. **I updated and downgraded my review as a result of the poor interaction with Crumbl customer service. The manager replied to my review and requested I contact customer service, which I did out of respect for them. Things went down hill from there. Not only is the Customer Service site frustrating and cumbersome to use, the representative Megan, was expecting me to go through all these hoops for her. I explained it isn't worth my time and energy for cookies. This was one of the most out of touch customer service interactions I've had in a long time. read more

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Cookies are always fresh and orders made through mobile app are ready when I arrive. Staff is friendly.

We stopped by and picked up a 4 pack including 2 milk chocolate chip cookies, a peanut butter nougat, and a sugar cookie with frosting and sprinkles. We'd been hoping for a Blue Monster, but it was later in the afternoon and they had run out. We'll have to watch for it to appear on the menu again. The staff was friendly and efficient. The cookies are huge and delicious, and all of them were much enjoyed. read more

Crumbl - Hilliard - Peanut Butter Nougat and Milk Chocolate Chip Cookies - Bakeries Near Me - Columbus, Ohio

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Not a bad visit. Went in for the first time and got the classic chocolates chip, 2 peanut butter and jelly and a strawberry. Pretty good cookies but very expensive. They're bigger cookies than you'd expect, but watch your wallet or you'll spend more than you wanted if your sweet tooth is craving a cookie. read more

Crumbl - Hilliard - Bakeries Near Me - Columbus, Ohio

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Amazing customer service and cookies I definitely recommend going there. Cookies are always fresh ambience is always nice. Employees always warm and welcoming. read more

The employees were great but the company makes it very difficult to use gift cards in their own online ordering system. Very frustrating.

Cookies are good, and so are the occasional cakes that they offer. Employees are very nice. I like that they show you the cookie before boxing it up to make sure it is satisfactory. Will visit again. read more

First time in Crumble Cookie , from the minute I walked into this location to when I left was superb . Very Clean , easy to order and the most important thing was the customer service . The lady called us over and presented the box as if she was use jewelry and asked us if that was fine , she did that with everything we ordered and careful closed the boxes and very cautiously placed them in a bag . Will definitely be going back again . read more

Great service and the cookies were really good! Lemon glaze is a favorite always! Everything always looks clean as well

Crumbl Cookies provides the perfect special treat. You can buy the cookies individually, in a box of four, or six. We chose 4, since it was our first Crumbl Cookies visit and we wanted to try a little bit of everything. The cookies were served warm, with the toppings perfectly melts when pulled apart. Our favorites were the chocolate chip and the birthday cake ft. Oreos. These cookies are a bit sweet, so a couple bites was enough for me, but we would definitely come back when we needed a sweet tooth craving fix. read more

Crumbl - Hilliard - Bakeries Near Me - Columbus, Ohio

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Second time I've had it, eight different cookies. These cookies are absolutely sinful. So dense and rich and full of flavor. Always arrive warm except that ones that have to be chilled. Melt in your mouth. I am definitely one that wants all the super rich desserts and even for me it's a lot so be ready. A note, the one star reviews on here are overly harsh. "No one said hi to me." Relax. The cookies are amazing. This place should have five stars. read more

Crumbl - Hilliard - Bakeries Near Me - Columbus, Ohio

I checked out Crumbl today since I was picking up dinner in the same shopping plaza. It was such a nice treat to stop in!! They had so many workers cooking in the back & all the cookies looked delicious up front. I ended up buying two regular chocolate chip, peanut butter, and m&m. I was craving a chocolate chip cookie and these were sooo yummy! Super rich and chocolate but still soft and gooey in the center. A great dessert for after dinner or before read more

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I love that they change their cookie & dessert flavors every week! The staff is always helpful & nice.

Great cookies, wish they were cooked a little bit longer! Service was basic nobody acknowledges you till you order off of the computer! read more

Crumbl - Hilliard - Pink velvet - Bakeries Near Me - Columbus, Ohio

wonderful food. Absolutely horrible execution of curbside service in the app and asked to of your vehicle which I did. I gentleman come out two separate to him each get his attention ignored me and I've got my child in the vehicle. The whole purpose of curbside was so I didn't get her out. I ended up having to go in anyway and still pick up my curbside order horrible curbside service. You're better off just to go in and order it if you're trying to . read more

They did a wonderful job on my catering order. Cookies were delicious and so fresh. They were a big hit at my daughter's wedding. Loved the variety. Thank you Crumbl! Totally 5 stars. It's only showing 4 on my end but FIVE STARS all the way!! read more

Crumbl - Hilliard - Daughters wedding, crumbl cookies middle front of the table - Bakeries Near Me - Columbus, Ohio

So I'm on the fence with this place. I have the app to see the weekly flavors and honestly I think sugar cookie, and Chocolate chip shouldn't take up 2 spots weekly, since they are always there , this allows for 2 new cookies, making 6 new cookies . Now on to the actual flavor and texture. The cookies are very thick, and sweet and can be dry depending on which one you order. I enjoy the sugar cookie base myself but I have to cut the cookie in fours because it's too much at once. But my kids, they Love them! So I order for them! read more

Crumbl - Hilliard - Cinnamon roll - Bakeries Near Me - Columbus, Ohio

Cookies are $4 for just one. I'm honestly not impressed for all the hype they get. The flavors are fun but the cookies aren't always fresh nor do they taste like what they are supposed to. I've had fresher chocolate chip cookies for cheaper. Today I tried the fruit pebble cookie and I'd give it a 3/5. read more

Crumbl - Hilliard - fruity pebble cookie - Bakeries Near Me - Columbus, Ohio

Great cookies. I would recommend the larger size. The minis aren't as good. Also- refrigerate if you're not consuming immediately.

I was not greeted when I walked in, and they were not busy. But the people who came in after me were greeted. The location was out of 3 different types of cookies at 4 PM. I will not be back to this location. read more

The cookies were large and warm. They were slammed so less care about as going into the box building process than normal. We ordered a four pack including lemon, chocolate chip oatmeal, churro and a creamy mango. All were quickly devoured. read more

I'm writing what we already know - Crumbl is amazing. On the rare occasion I will want something so sweet so badly that we order them to be delivered. Few things taste as nice as a midnight cookie in your pajamas; so nice we'll likely do it twice. read more

Crumbl - Hilliard - Valentines Cookie, Carmel Chocolate, Sugar Cookie and Cheesecake Chocolate. - Bakeries Near Me - Columbus, Ohio

Had my first crumbl experience today and couldn't say enough good things about the wonderful people who worked at this location!!! They walked me through the menu, told me about the brand, and made me feel welcome! read more

Crumbl - Hilliard - Bakeries Near Me - Columbus, Ohio

I LOVE CRUMBL COOKIES #cookies4L service was amazing and workers were so friendl. an amazing place all around

LOVE LOVE LOVE!!! the fun fetti cookies are amazing, always really nice and quick!! sometimes the flavors are hit or miss so make sure to check before going read more

Cookies are always delicious!!! friendly service and quick delivery! The store is also always clean. I have no complaints, we order regularly!! read more

Crumble always has great choices. It's nice that the choices change weekly. Workers are always friendly, and it's nice and clean inside.

Excellent cookies & they have a great variety each week. Staff is super friendly. Pricey but the cookies are huge. The mini's are not worth the money. read more