Y'all bake cookies ... get it together. There's always like 12 kids in there going wild but they never have cookies in stock ... waited 25 mins for nothing hearing the girl next to me say she's been there for 45mins. Someone says they are u def staffed from covid but who isn't figure out how to bake cookies efficiently .....LAME read more

I have done several orders since that have opened this location. there has been times where I have placed ordered and my order had no frosting topping or correct. I would call the store to report the problem and they have been friendly and said they will put my name down with the error to get replacement cookies whenever I would like but the few times I went into store to receive these cookies they somehow can't find my name and it's frustrating. read more

Great cookies! I especially like the semi sweet chocolate chunk. Thank you for bringing it back every other week.

love the accommodations they are able to pull for people per request. amazing owners! will definitely be back for more cookies. :)

Mid. The food is super doughy and my high ass couldn't eat it. The first few bites are really good but then it just feels like too much

The cookies are huge & cute, but honestly i feel like they are way too sweet! If you're a sweet tooth you will like it, but you probably should only eat half. They place the cookies in this cute box & i think they rotate what kind of cookies are available. Last time the choices were cookies & cream, peanut butter, and teddy gram. read more

Delicious cookies that are big enough to share. Flavors change up every week so there is always something new to try.

Yeah baby, got two four packs to take back with us to LA. Fanastic cookies! Probably should have just shipped them but oh well. A favorite place to stop. Will be going back again! read more

Although expensive, the cookies are extremely good. Will return again. The atmosphere is fun and inviting. Effective and very friendly staff. read more

so good but i ordered for delivery and ended up getting one cookie that didn't look anything like it was supposed to. no frosting!

We got them as a gift from our grandkids they are so darn sweet way to much frosting. But good. I gave the rest to our neighbor took us all day to eat one. read more

I ordered Crumbl Cookies via Grubhub so I can't speak to the their actual customer service, ordering system, or location neatness/decor. Ultimately, I can only speak about the cookies themselves. I do like that each month they switch up the flavors. It makes the experience more fun and introduces new ideas constantly. The flavors were really unique and I felt they were executed perfectly. Each flavor really did taste as it was intended! There are two main problems I have though. The main one being the price. $14 for four cookies is outrageous to me, even considering their large size. It's just too steep for me to justify. The second issue I have is that the cookies are SO SWEET. I bake cookies all the time, I know what goes into them and that they're supposed to be sweet, but good god, these things are too much for me. Overall, I like the concept and if you have a huge sweet tooth, you'll probably really enjoy this place. It just isn't really for me. I'd get one cookie here and there MAYBE as a specialty item, but probably wouldn't go back besides that. read more

Crumbl - Eugene - Four-pack box with: chocolate strawberry cheesecake, churro, butterfinger, and classic chocolate chip cookie - Bakeries Near Me - Eugene, Oregon

People there are not the nicest. You can tell they are over working there and just want a paycheck. The smells in the bakery is great and sometimes the flavors are weird. They should always have brownie batter because its really the only one thats amazing and worth the money. Also its a little expensive for a cookie... read more

The cookies are so good and soft. Melt in your mouth, we got the Snickerdoodle, Chilled sugar was divine with creamy pink frosting and Chocolate lava cookie, chocolate chip and Peanut butter. Every cookie was delishhhhhh. The cutest pink box in the whole world. My teenagers were fighting over it. Lol Thank you Crumbl- Luv the Te'o family read more

Crumbl - Eugene - Chilled sugar, it's so good and the frosting is super creamy. Perfection! - Bakeries Near Me - Eugene, Oregon

See all

Pace yourself. These things are not meant for eating in one sitting! Pretty yummy. Kind of cool to be able to have them delivered for a friend's birthday using GrubHub! read more

The pink velvet, waffle, Oreo chocolate, and chocolate chip cookies are amazing. It's a little bit of a wait but for sure get it at least to try it. I'd get the 4 pack and try more then 1 because they have such great cookies! read more

If you like under-baked and overly sweet cookies then this place is for you. I've had a couple different cookies from here (snickerdoodle, chocolate chip and another with frosting I can't remember the name) and all of them were basically raw in the middle and sooooo sweet. The frosting they put on top of some of the cookies is so thick and sugar loaded that we had to scrape off almost all of it to taste the cookie. It also seems really expensive for the quality of cookie even though they are large. I know some people love eating these types of desserts but this place just isn't for me. read more

I've had these cookies a few times. the cookies are really good. I try to eat healthy but what these cookies are definitely worth the sweet treat from time to time. The cookies are really good too to bring into work or to parties always a hit read more

See all

Really great! The available cookies rotate on a weekly schedule, so there is always something exciting and new to try. Recently I have noticed they have $1 mini cookies of some of the flavors so you can try without dishing out $4 for a whole cookie. These are not the cheapest pastries but trust me, you need to try this place if you have not. Check 'em out! read more

3 stars because of the price of the cookies were $4.25. It is right by the freeway. The cookies were the BEST!

These are really satisfying cooking. It's worth the price for the amount of cookie you're getting, but they lost two stars for not offering a semisweet chocolate chip cookie. I don't like the milk chocolate. It's too sweet. I'd love to try them with semisweet chocolate. read more

These are the best most delicious cookies I've ever had. The Reese's cookie was super tasty but loved the sugar cookie with the almond flavored frosting. Amazing! read more

These cookies are absolutely nothing special & overpriced. I ordered the box of 4 (lucky charms, lemon poppyseed, chilled Twix & chilled sugar) & they all were overly sweet, and honestly tasted about the same. Like too much sugar. I was especially disappointed with the lemon cookie... I was expecting some tartness, nope. They are large cookies, but definitely not worth what they charge. Oh, and they come in a large pink box, that as far as I'm concerned isn't cute, just wasteful packaging. I honestly couldn't eat these cookies, they grossed me out completely. read more

I somehow spent 20 dollars on 4 cookies that tasted like they came from Safeway

I go weekly for my crumbl fix. Huge delicious cookies and friendly staff, however the curbside pickup and slowness could use some work. The curbside pickup "I'm here" button on the app hasn't worked for weeks, I went in two days ago and stood in the lobby for 25+mins (after my order was said to be ready through the app)with another guy just waiting for my order. Very frustrating. Seems like the staff didn't have their ducks in a row and that does happen often I noticed. They just seemed overwhelmed, waiting 25 mins for 4 cookies shouldn't be a thing. But Other than that my family loves crumbl and will continue to come weekly read more

I'm from the east coast I've never heard of Crumbl. Since moving to Oregon this place has the BEST cookies I've ever tasted in my life! Warning: They are addicting once you try them :) they say only 100+ calories per cookie idk if that's accurate but if it is I double love them! I am so impressed by this place I tell everyone with a sweet tooth about it! Love love crumbl read more

Stopped in yesterday when I was in the neighborhood and bought a box of four to bring home and share with my spouse. The churro cookie was so overbuttered, oversugared and underbaked that it actually made me queasy. And my spouse was actually sick after eating his oatmeal chocolate chip cookie (I suspect it had some Crisco in it - he reacts badly to it). Overall, this reminded me of some of Voodoo Doughnuts' more extreme concoctions - designed to appeal to people with the munchies, who want as much fat and sugar as they can get. I didn't mind the price, which some other commenters have objected to: these cookies are big enough for at least four people. But they were not to my taste and I won't be back. read more

Cookies are super good, decent sized as well. They are a little pricey but other than that I will be going back.

Amazing, Warm and delicious cookies. The line is pretty long but the service is quick and fast! The Cookies are huge, best if shared, but who would want to! Will come back again! read more

Came here for the first time today and it was delicious! I had a warm chocolate chip cookie and it was so good. The best I have ever eaten. The pina colada cookie was amazing as well! Cookies were fresh and soft ! Service was great too read more

Great cookies. We bought too many. The lady was very polite. We are now regular customers. Really glad to see they enforce the mask mandate.

This place is bomb whoever gave a bad review must be liberal...lighten up stop complaining about delicious cookies.

poor customer service, instead of greeting me at the door and letting me know masks are required I was yelled at "do you have a mask". No other words, no greeting, nothing. Then proceeded to ask me to repeat myself multiple times because she can't hear me through my mask. Young, snotty cashier, needs better training on customer service. I won't support a business like that. There are other small business that make amazing cookies that I would rather support! read more

Confusing storefront. Seems that you are expected to use the app. $4 for a cookie. Nothing on display when you walk in. Walked away without ordering. read more

Some of the best cookies I've ever had. Warm and soft hours later. Always a new flavor. Highly recommend

I had delicious warm cookies delivered to my house, it doesn't get any better than that!

Worst service ever! I was the ONLY person in the store standing there for over 5 minutes after I ordered & PAID & asked the counter lady a question..so she knew I was there.. while 5 workers played with cookie dough, joked around, & IGNORED ME. Finally when I got the counter person's attention about my order (she had turned her back to the counter all this time) she said,"The person before you took it". Well whose fault is that, Counter girlie? There was only 1 other order before mine & they left b4 I even ordered. You have 1extremely simple job to do, & you blame customers when you can't do it? Staff seem to think this is play time - not work time. read more

They don't understand how to organize orders. Ordered crurbside, waited 50 minutes and watched tons of customers go on and get cookies while I waited. Waste of a night read more

We just received a birthday cookie delivery. The cookies were delicious, even warm; however, we can't give a five star review because the service was less than stellar. The "From" line on the outer delivery card showed the recipient (my husband, the birthday boy) as the sender. Consequently, there was no way for us to know who sent the gift. In addition, my husband's name was spelled wrong: only five letters, but in the wrong order. We tried to call the Eugene Crumble - twice! - but both times we were cut off before we could talk to anyone and learn who the gift was from. Is answering the phone really too much to ask??? read more

Once again RUDE RUDE RUDE! I placed my order online and pulled up and waited and waited and waited I thought that I had ordered curbside. I finally called the Store and asked them what was going on and they said my order had come through as a pick up. I explained to them that my daughter was sick and I didn't want to come in and expose anybody could they please just bring it to my car like I thought for sure I had ordered (even had entered my vehicle type, color etc). The girl was extremely rude and sounded very put off but said she would make an exception just this once And said there's a difference in price for pick up vs curbside so I need to make sure to pay Closer attention in the future when ordering. I hung up and waited another 20 minutes and then called back and asked what was going on and she said wait what car are you in? Oh my God I think somebody else just took your cookies! And then after some muffled frantic talking off the phone said We will be out in a minute... 10 minutes later I was about to call back again when she came out and again told me very rudely that I need to make sure to pay closer attention in the future when ordering because there's a difference in price. I looked it up later there is no difference in price she was just being rude. AGAIN. read more