Disclaimer: due to the current Covid situation, I have not actually been INTO Crumbl. I have had their cookies a couple of times via curbside pickup. While I do have to say that some of their flavors can be tooth-hurting sweet, overall I've been very pleased with their flavor variety! Some personal favorites have been red velvet, cookies & cream, and lemon. To me they taste like a hybrid of a cookie and a cupcake! I would avoid any of the sugar cookie flavors if you don't like overly-sweet but you should definitely give them a try! I'm for sure a repeat customer. read more

Good cookies - sometimes take long but it's usually worth the wait. Changing nearly all cookies available every week is cool but sometimes works against you. They give you some great opportunities on the app to earn money towards an order. One down side is that they are a little too expensive. read more

I ordered on the app, a six pack of wrapped cookies and a note for my girlfriend's birthday. They did not wrap them and did not include a note. Took them 45 minutes to make cookies despite ordering them six hours in advance. Do not come to this Crumbl. read more

I'm a Crumbl fan! It's not everyone's cup of tea, but I sure do love them. They're especially heavenly when warm. They're like tiny cakes or thick, moist cookies. Either way you slice it they're definitely sweet and definitely delicious. The rotating weekly flavors are also exciting. read more

The carrot cake was delicious... Honestly the best ive ever had. The building was clean and it was easy to buy cookies. Sadly the app didn't save my birthday so I didn't get my free one... I really really want another carrot cake one. That's one of the first things I did yesterday. Staff weren't necessarily rude but not as friendly as I thought they would be. read more

I stopped in today to give Crumbl a try. I appreciate their attention to the Covid crisis as they offer walk-in, curbside pickup, delivery, and plexi-glass guards which is much appreciated. The staff was hard at work making cookies and the service I was provided with was friendly. I decided to purchase the 4 cookie box and one ice cream. Here are my reviews of the cookies I tried. 1. Churro - Soft, with the right amount of cinnamon and the frosting is flavorful. I also like the sweet/salty balance of the cookie. 2. Chocolate Chip - Crunchy on the edges a slightly soft in the middle. It had a good amount of chocolate in it but not very flavorful. It was a decent cookie but not as unique as the Churro in flavor. 3. S'mores - This one tasted exactly like the Chocolate Chip but with a little bit of marshmallow on top. 4. Chilled Sugar Cookie - Super soft, good crumb, delicious icing with a hint of almond flavor. Very delicious! 5. Raspberry Cheesecake Iced Cream - Good amount of Raspberry syrup. The ice cream itself was fine, nothing out of the ordinary. I was a bit disappointed as the photo and description listed chunks of cheesecake and there was none in mine. Overall, much like a lot of bakeries or restaurants, not every item is going to hit it out of the park however, Crumbl has a rotating menu and they have some standouts like the Chilled Sugar Cookie I can definitely see being a crowd favorite especially with kids. My only criticisms are the price and packaging. While they are a good size, $4.00 feels a bit pricey, I would say $3.00 would be a good price point to start out with and for special cookies like their Almond Joy or Buckeye that has more toppings on it, I could see charging $4.00 but not for a sugar cookie. Also, the packaging. Crumbl has adorable pink boxes but they are pretty large and feels like a lot of waste. I hope they find some more environmentally friendly ways to package their cookies in the near future. Other than those 2 items, I would've given 4 stars. While I like their cookies for the most part, I think it will just remain a treat or something I will purchase as a birthday present for friends as they deliver. read more

Crumbl - Eugene - Packing. Cute but excessive. They keep the cookies safe but it's a lot of paper waste. - Bakeries Near Me - Eugene, Oregon

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Lovely cookies and service too ! I've ordered from them many times and they're always on time and delicious too

If your looking for a place to fill your sweet tooth this is the place for you. Crumbl Cookies has all sorts of cookies and they change frequently. read more

It's always fun to look at the daily menu... but everytime I think something looks good I end up getting it and it is way too sweet. I always get tricked maybe I just need the basic chocolate chip but I don't need one that expensive... good place for some and I will back to be tricked again. read more

Crumbl - Eugene - Bakeries Near Me - Eugene, Oregon

Simple and straight forward. Crumbl offers the perfect amount of cookie choices without overwhelming you. I went to Crumbl in Eugene for my free birthday cookie. It was perfect and fresh from the oven. Would definitely recommend. read more

What I appreciate about Crumbl is the many selections throughout the year. There is always something for everyone, no matter your preference. read more

I wanted to love Crumbl cookies, and this is where I really wish half Star was an option. They have a 3.5 overall, and thats exactly how I feel about them. The cookies are expensive. And for that price, I want amazing. I saw friends rave about them so we ordered some. They are a good sized cookie, and they taste good. They have some unique flavors too, but they are just a decent cookie. Not mind blowing, spectacular, out of this world $4 cookie good. But if you are in the area and have a cookie craving, this will hit the spot. The flavors change weekly I believe, which can be good or bad. Good if you like the variety, bad id you find a favorite and can't get it or you don't like/want any of the unique flavors of the week. We went on a dulce de leche cookie week, and it was definitely superior to the sugar cookie. For the cookie alone I'd have given 3 stars, but I rounded up as the online ordering is easy and the process for it is great. The staff is also really friendly, and efficient, and we got the correct order packaged nicely. There are better cookie places in town for better prices, but if you are on this side of town and craving a cookie, it's a good treat. read more

Our chocolate chip cookies have been very dry the last few visits, hopefully a fluke! All other cookies have been good.

It's great that Crumbl is over two hours away from where I live because holy moly! I would need to join a cookies anonymous group. These are the best dang cookies I've ever had! Perfect texture and the flavors! It's insane! You'll find yourself buying boxes of these to share with friends and family then immediately want them all for yourself. I really love that they change up the types weekly. Thank you for the cookie addiction! read more

Awful customer service. Employees are always rude and unfriendly. Cookies weren't warm.​

Yummy cookies, and the staff is always pleasant. It's my go-to place for work treats.

Really good cookies can't wait to try the cake and really good service from staff. Best cookie is cornbread

This is not for the cookies, but for their terrible app! I have ordered twice, seems easy, but both times it was a disaster. The push it off to DoorDash, not their cute pink van, but they don't give the full address to DoorDash. So both times I had multiple calls from the driver ending with frustration for all. Fix your app, or stop offering delivery Crumbl!! read more

Crumble Cookie is Asking for a review to get points for a free Cookie. I think the cookies are awfully sweet.

I stopped at Crumbl for the first time today. Any time I go to a new bakery, I get a chocolate chip cookie as a measuring stick. They had oatmeal chocolate chip, too, which is one of my favorites so I was very excited and got both the regular and oatmeal chocolate chip cookies. (Both have milk chocolate chips, not semi-sweet or dark chocolate.) My first impression upon entering was that the store was so loud--loud to the point that I had to repeat multiple times and lean toward the cashier multiple times to hear and be heard. I guess this is a good reason to use the app and curbside pickup. (This would be easier with lipreading but since masks are required--which I am very grateful for--it was tough.) The cookies are tasty and large. The flip side of that coin is that they're extremely sweet and so thick that they're very under baked. I love a sweet and chewy cookie, but these were a bit much for me. I cut my first one into quarters and saved 3/4s for later. If you're into very sweet and under baked--this is the spot for you. If not, just beware. The cookies are big and so is the price tag, at $4 each. At that price point, these are less likely to make their way into my bakery rotation. read more

Crumbl - Eugene - Oatmeal chocolate chip cookie - Bakeries Near Me - Eugene, Oregon

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The chocolate chip cookies are a solid okay, but their specialty cookies are amazing!

Who doesn't love the smell of freshly baked cookies!!! Once you step through the doors you get smacked in the face with such a wonderful scent! I had heard of this place and knew I had to stop in and I am so glad I did. When seeing the price I was baffled at $4 but once I got them and saw the size and how amazing they taste I completely understand. We tried four different ones; chocolate chip, snickerdoodle, lime and a sugar cookie. The snickerdoodle was hands down my favorite! It's dangerous that they are located just down the street from my house read more

I mean, have you tried a Crumbl Cookies yet?? There's no way they can get anything less than 5 stars. People wonder if they are overhyped. The answer is "no definitely not." Each week they have Specials for the week and they put them on Instagram! I went twice this week to get the Pumpkin Roll and Cookies n Cream. Obviously if I went twice it did not disappoint. Go give it a try! Even their chocolate chip is real good. read more

My wife got many "you must go here" recommendations from co-workers, so one day we decided to go and try them. We got the party box and a ice cream carrier. Inside is very artsy and nicely decorated. When we went in we were at the beginning of covid-19 and no one was wearing a mask, at the time there wasn't curbside option. The cookies were a meh... and for the price of $33 for dozen cookies is way to much for some meh cookies. Also the ice cream was also a meh and the flavors were bland and not memorable. If you are curious, give them a try... You may like it... For me I have better and more affordable options to try in Eugene/Springfield. read more

I've ordered cookies about 5 times from this location...every single one was delicious, not even kidding and I love cookies. My recent favorite was pumpkin, but be aware they change the menu weekly so get them while you can! Order on the app for pickup in your car. They are served warm and fresh. So sweet, they may just kill ya...seriously not for the weak! Sign up for rewards and get free cookies. read more

Just picked up curbside order and they switched cookies. I ordered one for coworkers birthday and it is wrong one I called store and they offered no apology nothing. I understand I got what I ordered but I specifically ordered one with happy birthday on it and I'm not gonna unseal it switch cookies and then give as gift. Seriously!!! read more

Sugary but great treat on occasion. Super yummy tasty and yummy for me. I like me my bookies

Absolutely Gross...And at $4 a Cookie not ok...the Cookies are under cooked and way 2 sugary...we have tried most of them and they are all gag worthy...This Place is Trying Waaaay 2 Hard and Epically Failing!! Trust Me Any In Store Bakery Cookies Are Waaay Better and Waaaay Less Pricey! . And 2 make matters worse the management staff is Unprofessional and downright scary. We were just in there and this Horrible manager was yelling at a doordash worker because Crumbl didn't have correct cookies 4 an order....my friend works 4 dash and They are Not sposed 2 change anything in an order...Dasher was trying to explain this 2 the Hysterical Manager and BAM the crazy Crumble worker went off and told Dasher 2 get the HELL out and was calling the Cops..So Very Uncool Crumbl Staff...Lame Drama! This is a Terrible Business People, don't waste your time or money....oh and they constantly run out of stuff and expect you 2 wait 20 minutes... Social Distancing Not observed! read more

Crumbl - Eugene - My doordash friend sent me this to post ! - Bakeries Near Me - Eugene, Oregon

That's the last time I will shop here. Just left a few minutes ago. Lunch time, almost empty. I picked two cookies. Ariane, bored and not friendly at all, asked me to leave a tip. Let's be clear: tone is everything. You can politely suggest, while being friendly. This wasn't that. She didn't even look me in the eye. In effect, the message was, GIMME A TIP IT'S EXPECTED. Really? I paused, but tipped anyway. Bad move. Tips are earned, not demanded. I used the toilet, came back, and waited and waited, while new people came in, ordered, took their cookies and left. And waited. And waited. Finally I returned to the cash desk and quietly asked Miss Bored Don't Bother Me Ariane if there was a way to get my order. She took GREAT offense, and told me that she was RIGHT IN THE MIDDLE OF SOMETHING HERE, God help me that a customer who has already paid and tipped might actually get what they paid and tipped her for. Finally another woman handed me my cookies, at which point I told them I was doing this. I give feedback. You do a great job, I will happily say so. You do a crap job, unfortunately, I will also say so. Look. I have been in the habit of tipping much more to people because I am grateful that they are working and we can eat out. However this child needs a job in a mailroom, FAR away from customers. If you cannot hire and train people to remember that they are in a service industry, that manners and courtesy in a public facing concern are part of what gets you customers, then you shouldn't be in business. I don't care how addictive you think the cookies are. I am not coming back. I wouldn't if I were you, either. Plenty of places to buy goodies where the staff is actually happy to see you. Not here. As for the cookies, fair warning. They are SO sweet they can hurt your teeth, and sickeningly so. Way too much sugar. I am not sure why they are so popular. At ten bucks for two uber-sweet cookies and crap service, you and I can do ever so much better. Not a sweet place to visit. That is the way this cookie shop crumbles. read more

Love the cookies and always friendly staff. Love they do curbside pickup too. They are spendy though.

Great last minute or late night treat for after dinner sugar cravings. I appreciate the diversity and creativity of the flavors and the convenience of delivery. Can be a bit too sweet sometimes and if you get more than 1 or 2, they definitely need to be shared because it's a bit too much otherwise. read more

I ordered $179.40 worth of Cookies for work Party I did not receive credit for my rewards. I was told upon ordering give it time. For the next day pick up I said I did not receive the rewards for the order.... maybe it needs to done individually? No we rescanned again the LG order again I did not receive my rewards.... the frustrating part is I have been unable to contact anyone outside the store for possible tech help to fix it. Unable to locate a source to communicate just to resolve... For the record that was a lot of cookies!! All I would like to be is credited for my rewards. This was done on February 19. read more

I was hopeful when Crumbl opened to have an outstanding cookie company here. After buying an expensive box of 4 [2 flavors] I was disappointed. Their chocolate chip taste ok but needed to bake a little longer. The almond joy seems more gimmick than dessert.. some of the other bakers in town do a much better job. read more

My coworker brought in some cookies for the office, and I tried a sugar cookie. It was a big, soft, thick sugar cookie with pink frosting, and it was dense. If you are looking for big, soft, thick, dense cookies, then you'll love this place. Thanks for buying cookies for the office! read more

Great cookies most of the time, weekly changing menu, curbside delivery, easy to use app, fair prices. Crumbl is a great addition to Eugene to satisfy the sweet tooth. We get the 4 pack often and cut each cookie into four pieces so everyone in the family can try each flavor. read more

Alright service. I went in tonight and the guy working there seemed unhappy to be there. Maybe it was a bad day for him. I get that. We all have off days. However, I felt put off and left without purchasing anything. read more

The cookies here are amazing. At first I was shocked at how expensive they are but for the size and how delicious they are, it's so worth it. I love that they deliver and do curbside pick up. They're also open early and late so you can get a cookie any time of the day. read more

They offer military discount! Thanks fast and courteous. I like that you can watch them make the cookies from scratch right there read more

Crumbl - Eugene - Chocolate chip, Reese cup, cold almond frosted sugar - Bakeries Near Me - Eugene, Oregon

I usually really love cookies. I wanted to love it here. I had tried the regular sugar cookie at an office party. They were really delicious. Some time had passed before I had given this place a second thought. Honestly, the sugar cookie was good, but was too sweet to go order one on my own. Also I am just not in the area that often. Not long ago I happened to be in the area, so I decided to stop in. It was so loud in there you really couldn't hear anyone, let alone the cashier speak. I'm surprised we could even communicate at all. I felt as if we were both having to shout. My other issue was the selection was awful. I should have just turned, and walked out. Nothing looked, or sounded appealing. They didn't even have a normal sugar cookie. Who doesn't have a normal sugar cookie, especially during Christmas season? The only thing that looked some what decent was the chocolate chip cookie, which I was talked into getting the one that was split. Half chocolate, chocolate chip, and other half chocolate chip. It was alright. Way too sweet, and I like sweet things. Even the milk didn't help. I didn't finish it, I threw it out. Sorry, not sorry. I would have much rather gone some where else to get the chocolate cookies that have the marshmallow, and chocolate frosting. Better yet I should just make them. Any time I have looked online here nothing looks appealing. There choices are odd. Is it just me who thinks that? I am not sure if I will be back? We will see. read more

The only disappointment is when none of the cookies I like are on the menu. Grandma's cookies ain't got shit on Crumbl's. The employees are always friendly, and the store is always clean and smells delicious. I could never work here tho, I'd get so fat. read more