I did not want to order anything because of the cleanliness I seen. I felt awkward and like I had to because we had been standing there and I didn't want to be rude by just walking out after we were greeted. We got a couple sugar cookies and those were actually really good, I only had a sliver of one, but it was good and the other people I was with liked them. Why I am rating them A two star is because there were bugs in their display case, see my photos, one on each side. The ice cream looked freezer burn and I wasn't sure if it was even something you could order. Behind the ice cream it looked dark and crowded which just random stuff. Decorations were random and just kinda awkward all around. The lady who helped us was friendly. After seeing the bugs and all of the crumbs inside the case that made it look so dirty I won't be coming back. read more

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I was very pleased, just like I remembered as a kid. Choc marshmallow will always be my fav

Yes, the customer service here is terrible, but as another reviewer points out it's kind of part of the charm. Half the time I am convinced this is a drug front and that they are soooo frustrated that people keep coming back in to the shop despite their best efforts to make sure they never get repeat business. I can almost hear the employee yelling in the back room that it isn't *their* fault, they tried everything they could think of! They tried not being at the counter when the customers arrived, taking several minutes to arrive once the bell was rung, not answering the customer's questions, randomly closing the shop with no indication of when they'd be back, and otherwise appearing disinterested in their customer's satisfaction in every way possible, but people just kept coming through the door asking for cookies! I mean, look at the Yelp reviews, what sane person would come here?!?!? I'm one of those people, I keep coming back because, well, the cookies are cheap and top notch and you know, things have been rough for your neighborhood drug dealer ever since weed was legalized so it if *is* a drug front they probably need the help. By continuing to come here, I am either comically enraging an inexperienced front business owner or supporting a local business that is an anachronism and shouldn't exist in the era of online reviews and fake plastered smiles. But I get a cookie either way. I don't know what exactly more I could expect from a place named cookies cookies other than for it to have cookies that I could buy that would be good, which they are, so I am happy with this place. read more

Called in for milkshakes. My wife "Hi." Server "Can I help you?" (Looking around for menu or list - none on view) W: "We see you make ice cream milkshakes." S: "Yes." W: S: W: "What flavors do you have?" S: 'Those (gesturing at freezer cabinet) plus chocolate & vanilla." (We go to look in the cabinet to decide. Barely 30 seconds later..) S: "Well? Have you decided?" (We tell her our hastily chosen selection & she disappears behind a cupboard to reappear & confirm our choices with a tone of disapproval.) 10 minutes later she reappears (after worrying noises from behind the scenes) She had forgotten which shake was which flavor. She resented being paid by card and sarcastically asked: S: "Do you WANT a receipt?" We left, never to return again. read more

Not sure why I didn't Yelp this one first. It was right across the street from where I was at and it was 12:45 so I was hungry. I thought I'd stop by and grab some cookies and support a small business. I wish I would've read reviews first as I hate bad customer service. But I can also overlook it if they have an incredible product. This place had terrible customer service AND a bad product. Older lady behind the counter was crazy unfriendly and acted like I was an inconvenience even though I bought a dozen cookies. And she was clearly angry that I asked for two separate boxes. I'm still not sure how she was planning to fit that many cookies into one medium sized pizza box, especially with the toppings on some of the cookies. As for the cookies themselves, I tried three and took the rest to a customer. The snickerdoodle and peanut butter were so dry I drank water with them to choke them down. The butterscotch chocolate chip was the only edible one and I still didn't finish any of them. Super disappointing place. read more

Cookies Cookies - Peanut Butter Snickerdoodle butterscotch Chocolate Chip - Bakeries Near Me - Eugene, Oregon

Called in to order a cookie cake for my niece and from the start the woman who answered made me feel like I was asking for something ridiculous. Her tone was very condescending. The final straw was when I asked if she could write happy birthday on the cookie cake in red and yellow and she responded "oh wow". I hung up before completing my order. I had her on speaker and my friend heard the tone she and attitude she gave me so I'm not exaggerating one bit. I was trying to support a small local business but ended up just making the cake myself. Also their hours are posted as 12-6 and I went out of my way to go by there around 12 and they had a clock sign saying they would be in at 1. Which is why I had to call and try to place the order over the phone with the unpleasant woman. read more

Do you ever dance a little bit in your chair while you eat? I do, when the food is really tasty. I'm doing it right now actually. I'm eating a turkey and cheese sandwich on a fluffy croissant, a bag of lays, a Pepsi, and a bomb chocolate chip cookie. For all 4 items, I paid less than 7 dollars. Price point is incredible here. A comparably sized meal from McDonald's would probably cost more. And this is homemade! Let's break down every delicious detail of the food I've just been served. The cookie- literally a perfect chocolate chip. It's thin, and gooey. When you break a piece off, the chocolate strings out in an almost erotic way. Food porn. I'm eating out front of her shop and the chocolate is glistening in the sunlight like a unicorn. I'm entranced. The sandwich- she makes a better sandwich than my mama! Please don't repeat that to my mother(she makes a fine one too). I work in the same plaza, and I'm tired of fast food. Which is all the other nearby options I have if I wake up late and don't pack my own lunch. This sandwich is served on a light, fluffy croissant, packed with turkey and cheese, and it's got fresh lettuce(not even lame old iceberg, I mean good lettuce like buttercrunch or something), and tomato. She puts on the perfect amount of mayonnaise; not too much, but I can still taste it. And it's served warm. And I can just TASTE the love she pours into her food. Have you ever tasted food cooked with love? There's no way to describe it, other than it's completely magical. Last but not least, the service. I saw a couple complaints on here about the baker's customer service. But honestly, I think her mildly surly tone is part of the charm. I love her personality. She reminds me of my crazy aunt who says she hates children, but always snuck me sweets and little presents when I was a kid. She's hilarious, and her personality is great. Honestly, she's never been even a tad bit rude to me, but if she was I'd still keep coming. She's got a heart of gold. When I had no cash for a cookie once, she just gave it to me for free because she didn't want a charge from my Visa card. I am a pretty regular customer, and I've spent a lot of my tips at her establishment. I can't imagine she'd give any old Tom, Dick, or Harry a free cookie(I'm special). But she's earned my business for life. The little things she does, whether it's the taste of love in her food, or her kindness when I'm having a bad day at work, really make me think I'd love to be blood related to the cookie lady. Anyways this turned out to be a really long review. Go to Cookies Cookies. This hole in the wall is guaranteed to put a smile on your face. 10/10 would recommend. read more

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Garbage service. Rang the bell twice, called out to see if anyone was there while I see the lady walking around the back blatantly ignoring me. Terrible service shouldn't be part of its "charm" like others have mentioned in the reviews. Thank God for Crumbl read more

I always enjoy reading the reviews for this shop. The lady is very much like a typical grandma, only angry and hates people just like the rest of us. Much like the Soup Nazi, you go in, know what you want, buy it, and she will tolerate you. If you are one of the few lucky ones, she will be in a decent mood and you will think you struck gold even when in comparison, she did not do anything special. Customer service is not her strong suit, so do not go in there with your "Let me speak to your manager" haircut and make sure you set the bar very low. Consider yourself warned. Any negative reviews about her from here on out is your own fault. I am looking at you, Yelp review connoisseurs. As far as the food, I have only had the molasses cookies with frosting and they are why I set this at 5 Stars. After taking one bite, Grandma-ma can eye roll me all she wants as long as she delivers the goods. Everything else could be crap and it would not make a difference to me because those are so good. Also, does the sign outside still say "sandwitches"? Because that made my day. read more

I've been wanting to go this place for a while because I love a good cookie joint (no drug front pun intended). Per other yelp reviews I was expecting--even looking forward to--the poor customer service. When I walked in to the chotsky-filled storefront a man shuffled out from the back to serve me (as the other reviews promised!!) The customer service was fine, not exceptional and not offensive. I got three cookies to meet the $5 credit card minimum. Appearance and taste-wise, they are pretty underwhelming. Good enough to finish but not good enough to wish there was more. The peanut butter was okay but unremarkable and the oatmeal chocolate chip was more like a chocolate chip cookie with a sprinkle of oats (and lacked cinnamon to truly make it an oatmeal cookie!), but the cookies and cream one was actually pretty good. Still, it was nothing I wouldn't be able to make myself at home. All in all, I got what I came for. I'm not mad about my experience but don't think I need to return. read more

Cookies Cookies - Cookies and cream, oatmeal chocolate chip, and peanut butter - Bakeries Near Me - Eugene, Oregon

BEST COOKIES SINCE MY GREAT GRANDMA. Like seriously, the lady was super sweet, I saw a few comments about poor customer service, the lady who was the owner actually opened the store for me, it was 8pm and on the door it says they close at 6. She was in there baking and it smelled amazing, she was saying her and her husband have been there making cookies for YEARS. Definitely a a perfect old fashioned MUST GO place. read more

I was curious so I went in. Cookies looked good (and big!) but I felt the cookies were too big for what I needed cookies for. I tell the lady behind the counter thank you, maybe next time the cookies were too big for what I was needing. Why one star? Because she slams the spatula into the cookie case, is like FINE and it is WHAT THE PEOPLE WANT I was going to go back but after that NOPE. I don't know why I got stuffed tossed and snapped at, I was trying to be nice. read more

Had an amazing sugar cookie with frosting & pecan cloud cookie. First time in and I will be back :) had no idea this place has been around a while, but apparently it has according to other reviews. read more

I was craving cookies and saw the sign Cookies Cookies! I wish I wouldn't have wasted my money. I tried 4 different cookies and ended throwing away all but 1. They were not good and the one I ate was mediocre! I should have went to Fred Meyer bakery they would have been better. The baker waited on me and she was not very friendly and didn't act or look like she wanted my business. What a let down. read more

OMG! I love this place. We always saw it when stopping in to OCCU or Radar Toys (it's right next to them). One day Radar Toys had a Cookies Cookies coupon, so we went over. And, wow! Their cookies are sooo good, they're divine. They also have a unique and creative selection. Our kids now walk there (1+ mile) at least once a week to get a cookie. And if you're looking for just a basic cookie, too, they have the BEST sugar cookies ever. read more

I have been craving a good cookie so I thought I would try Cookie Cookie. Never again. I went in 20 minutes after they opened at noon and there were very few cookies available, no chocolate chip, no sugar cookies, but she assured me that they are getting 6 new flavors of ice cream. I don't want ice cream, I am looking for a cookie! I used to work in a cookie store in a tourist town so maybe I am too picky but I asked the woman when the cookies had been baked and she said, "I don't know, probably yesterday." I am pretty sure that if you are specializing in cookies people want them to be fresh. When I said okay nevermind and turned to leave, she was rude, as if expecting a fresh cookie is unrealistic. I will take my 1.95 and go to Dough Co for a warm, fresh cookie. read more

I am a sugar cookie connoisseur, and these sugar cookies with white frosting are absolutely perfect. I wouldn't change one thing. Great customer service, convenient location, and good prices. read more

Don't let the grumpy woman who runs the shop chase you off. She was annoyed that I said "hello" to get her attention. And annoyed that she had to put together a box for my bakers dozen. And annoyed I asked for frosted cookies first when the (unspoken) rule is that frosted ones go on top. The cookies are the best. Mostly 1.50 per cookie (they are big) makes a bakers dozen $18. I grabbed some for my husband's office and ate a sugar cookie on the drive over. It was so good. Stop in early because when she sells out she sells out. And I did get her to smile. It can happen! read more

This place is cluttered, dusty, and most of the cookie platters are empty. I'm a germaphobe and usually would have turned right around after walking into this place. When I say cluttered, I mean cluttered. There was literally Crap EVERYWHERE!! Everywhere, but the display case. I gave it three stars because my son was adamant about having a snicker doodle. He is a super picky 4yr old and said it was really good and soft. I'll probably never go there again, but if the cookie is good it's good. Maybe if the shoppe was cleaned up, less cluttered, and actually had cookies on display I might go back. read more

You know I like this place it's has some sorta charm their milkshake yummy and yeah the granny is grumpy but it's part of the package I already expect that . The granny deserve the right to be rude , honestly she has never been rude to me and my husband she is just a granny who has been baking for 50 years for god sake and I don't mind the "rudeness" its part of the fun read more

Came in today for a milkshake and a snickerdoodle come in from time to time, good place better than baskin and Robbins

Really great cookies with a lot of flavor. The cookies are cheap and service is fast. The inside of the shop isn't anything special and looks rundown. Don't let that scare you off. Their cookies are awesome. I have heard a few people say the shop owner is rude. I've never experienced that. She's always polite and helpful. read more

Lady behind counter acted as if she didn't care that we were there and wasn't helpful or talkative. Few cookies to choose from. The cookies we bought were not fresh and really didn't have any flavor. Overpriced. I will not be going back. read more

Cookies are awesome. The woman/owner behind the counter is so grouch isn't almost funny. But it's really not. It's amazing they're still in business considering how impressively rude she is. read more

Amazing cookies for an incredible price. My wife and I have been several times and have always had a pleasant exchange with the woman behind the counter. HIGHLY recommend going here! read more

I'm a cookie snob. These cookies taste delicious, even though they don't look perfect. That's a good sign--it means they're real and not from a factory. The cookie sizes were slightly different, some were thicker or spread, so even though I imagine they were the same volume, they didn't necessarily look like they were. (Good to keep in mind if you're picking up cookies for little kids--might be worth asking for two similarly sized ones!) Yesterday I tried a chocolate chip cookie, a peanut butter cookie with Reese's Pieces, and a chocolate revel bar. (The baker seemed impressed I'd made that before. See? Cookie snob.) The cookies were large and tasted fresh; cookies can stale pretty quickly when left uncovered, so I'm guessing these were made either that day or the day before. I didn't get anything iced--maybe next time, like the chocolate marshmallow cookie. If you're going, $5 credit card minimum (which is why I ended up getting three items.) The shop itself is not particularly inviting--I probably wouldn't meet friends there--but the cookies were tasty, albeit visually imperfect. read more

These cookies are AMAZING! Try the macadamia nut with cranberries. Also the chocolate marshmallow cookie is very good but it sells out really quickly. read more

AMAZING COOKIES! I believe I have turned into the Cookie Monster. These little golden gems are priceless! Packed with tons of sugar I'm sure.. But quite literally melt in your mouth. I've tasted and baked many cookies but these- these my friend are GOLD. The gal who owns the place seems to have an odd personality but.. Don't let that fool you! Her white chocolate and cranberry cookies are honestly my favorite! But the sugar, chocolate chip are good as well! They have a few assortments to choose from, so come on over and enjoy some one of a kind cookies :) read more

Been coming to this shop since 2010. Legitimately the BEST cookies I've ever had. Blows Monster Cookie Co. out of the water! You won't be disappointed. She needs to charge more for her cookies. They're worth every cent for $1.50. read more

I absolutely love this place. The cookies are made daily and they are big and soft. The price is great, only $1.50 a cookie, and they are big. My favorite is the frosted sugar cookie with the marshmallow chocolate a close second. In many reviews people seem to say the lady is grumpy but I haven't had that problem. She has always been very nice to me. My 3 year old and 11 year old love this place. She decorates fun cookies for each holiday, which the kids love. read more

This place isn't much to look at & had me second guessing if I wanted to buy cookies. It's not "filthy" but it does have a lot of clutter on one side & just doesn't look like your average bakery. However, all of that is soon forgotten after you bite into one of their scrupulously delicious cookies. Priced very well for a bakers dozen I bought 5 different kinds & loved them all. I regret to say that I didn't take a pic, but I will after the next visit read more

On time deliveries with amazingly delicious cookies. They are easy to work with on special orders too!

I've passed by this place god knows how many times in the past 15 years, but today curiosity got the best of me and I finally went in. A big sign in the window was advertising root beer floats for 75 cents, but I was there for the COOKIES. It was late in the day, and there were maybe ten varieties left in the front case, most of them pretty standard (sugar, chocolate chip, oatmeal raisin, m&m). I picked out a snickerdoodle, thinking it a fairly standard item by which to judge the place's overall quality, and something called a "chocolate marshmallow" cookie, which on cursory inspection looked like little more than a puddle of ganache. I assumed it was probably some sort of marzipan-y concoction. The snickerdoodle was a little disappointing; a little dry, not very sweet, probably would have been better with some tea. The chocolate marshmallow, though, oh god. When I got it home, the heat of being in my backpack had melted some of the frosting into the paper, which ended up being kind of helpful in revealing the cookie's anatomy. Lifting the paper baggie also lifted away most of the fudgy layer of frosting, revealing a pat of marshmallow fluff spread atop a chocolate cookie, which was itself littered with chocolate chips. I ended up warming the whole gooey mess in the microwave and eating it with a spoon. It was rich and chocolaty and sweet and probably the best $1.25 I've spent this month. I can't speak for the rest of their offerings yet, but I'll definitely be back when my next chocolate hankering takes hold. read more

I needed some cookies for Super Bowl Sunday. I called on a Friday morning & the owners were more than willing to fill my order but were going to be out of town for the weekend. They suggested we wrap the cookies up in a pizza box to keep fresh until Sunday. I had no idea what they looked like when I picked up my order Friday evening, but willing to pay & enjoy on Sunday. I asked if they could do some decorating with helmets & footballs & of course in the colors of Packers & Steelers. Arriving to the party on Sunday & reveling the cookies (from the pizza box), I couldn't believe how detailed each & every cookie was. They were a big hit with the party & the cookies were delicious. I highly recommend the "Cookies Cookies" business & their service & of course the Yummyness of the cookies. Thanks again for putting the "Fun" in cookies & for your great service. Becky (with some a few more orders to follow) read more

I too love the frosted sugar cookies. All of the cookies I have had here are good.

No Stars!!!I saw this place advertised in a magazine at my hotel and couldn't wait to go here. The lady couldn't be more rude and they had about 6 cookies in the display case. This was at 11:30. She annoyingly said this is it til about another half hour. The Christmas cookies in the magazine picture looked adorable. BUT she was nasty as hell!!! She turned and walked in the back and left me standing there! Needless to say I did the same. I would've come back lady if you knew how to handle your customers. Merry Christmas read more

The best cookies. Hands down. We order from here often and are never let down. Although they have many wonderful cookie options, you would not believe how incredible their sugar cookies with buttercream icing are. It sounds simple,but they make this common cookie amazing. This little gem hidden inside a strip mall will exceed your expectations and then some. read more

WOW! Our office purchases a bunch of sugar cookies with our office initials on the top for a office event. These are the best cookies I've had in a long time. I've never been to the actual bakery but I might stop by after trying these. Very very good. Thanks!!! read more

The BEST cookies I have ever had. Hands down. The sugar cookies are my favorite but the molasses and chocolate marshmallow are a close second. She does special order giant cookies (like the size of a pizza) for birthdays too. They are just as delicious and big!! Her prices are quite reasonable too. read more

i dont know i have heard great things about these cookies. so i got 1 choc marshmallow and 1 frosted sugar cookie. what i noticed right off the bat was the frosting was probably 4 x the amt of the cookie. the cookie was very thin, i would say a little thicker than a crepe. but the icing was 4 times more. i was a little hesitant but hey i like icing more than cake. but afterwards my stomach was turning. and a few hrs later i was throwing up my spleen. i had never thrown up that much in my whole life. i felt awful, like death warmed over. ok so the next day i thought maybe it was just that cookie kind. i used to have mrs field's choc marshmallow cookies that we loved and never caused me an issue. so i thought the choc marshmallow would be ok.ate breakfast, lunch no issue. for dinner i had what i have had always with no issue, a grilled cheese. still feel ok, ha the choc marshmallow one which again the cookie was super thin like a crepe and the icing was again 4 times as much. mrs field's were so much better. nice good size cookie and a thin but enough amt of marshmallow and choc on top. these were the opposite. anyway this one did the same thing. afterwards my stomach felt like i drank battery acid. tried not to throw up. hate throwing up. but i woked up with an urgent need to throw up. again i have never thrown up that much. both times as i was i tasted the sweetness of the cookies. it was awful. and to admit this they werent that good. i mean seemed like all frosting and not enough cookie for a balance. will i ever buy again..not on your life. i dont have food allergies or anything i cant eat. so i think it was just too much sweetness and not enough cookie...miss mrs field's cookie shop..those were AA great.. read more