My husband and I ate here for our first night of our honeymoon two weeks ago. We made reservations ahead of time, which was good because it was busy. Most places were still closed or starting to open on island so those visiting flocked to the only places open to eat. I did get a text earlier in the day asking if I'd like to move my table outside inside since it was chilly. I appreciated that option since I know it's stated on the app this isn't usually possible.
We were seated in an nice, intimate part of the building. We were never given menus and there were no QR codes on the table to scan or signs about where to get a menu. When our waiter arrived, he asked what we wanted to eat. My husband stated he wasn't sure, we hadn't received menus. The waiter said "There was one outside posted." My husband said he didn't have a chance to take a look. I am not overexaggerating when I say the waiter literally made a slight huff, rolled his eyes and flipped his notepad in his hand to the very last page where there was a QR code, to which he haphazardly shoved in my husband's face to scan. My husband was taken aback, and bless his heart, quickly picked the first thing he saw.
As we all know, some restaurants post their menus outside of their building for those interested to take a quick look. Never have I been to a restaurant that expects you to choose from that menu...especially a place as nice (visually) as CRU and branded so high-end. I had already chosen my meal ahead of time when I made the reservations, but my poor husband was very uncomfortable for the rest of the meal. After a long day of travelling to the island, it was disappointing this was our first dining experience of the trip on our honeymoon.
The waiter's attitude was very careless the rest of the meal, which was like night/day compared to the experience he gave to the groups surrounding us. I understand those tables were racking up a bill with 4-6 people which would produce a generous tip, but that doesn't mean a table of two deserves a less than positive experience.
Aside from that, my lobster roll was great. The little caramel pot we had for dessert was delicious as well. I don't think it really was worth the price paid, but it was on par with the other locations we ate such as Brant Point Grille, the Chanticleer, etc.
Unfortunately, I don't think we will be coming back, despite the yummy roll. Service was less than acceptable and disappointing. read more