I purposely gave myself a week to write this review and let my feelings dissipate slightly for if I had written this review the day of our meal it would have been a solid 1 star. After reflecting, there are some major pros to this restaurant and thus I bumped my review up to 2 stars. Let's start with the pros:
- It's really the only restaurant right on the harbor with great views of the boats so that's a huge plus. I know the location was always been a restaurant but I have never been to the Rope Walk so I can't compare. The decor is beautiful; huge white lacquered table in the middle of the bar, nautical vibe without being over the top, lots of gold accents, beautiful windows that open out to the harbor (although they latch precariously to the ceiling which makes me a little nervous for diners sitting at the tables along the wall).
- the service really was great. Our waiter was Sebastian, I'm pretty sure (hard to hear...), and he was excellent. Despite barely being able to hear him (and him us) and having to dodge the packed bar, his happiness and attention to us never wavered. Our wine and water glasses were always filled promptly which is good sign of attentiveness.
- the food was good. some of the food was stellar and some of the food was really just so-so. The two items that really stood out were: 1. the hushpuppies, shockingly... I am never a huge fan of hushpuppies but these, with the honey butter, were really delicious and I found myself wanting another bite. 2. the fried chicken sliders- by far, the highlight of our meal. These were maybe the best fried chicken slider I've ever had.
now onto the cons which, in my opinion, outweigh the pros:
- the bar area gets VERY loud, to the point where it really ruined our entire meal. This was probably the worst dining experience I've ever had because it was impossible for our party to hear each other. You literally had to cup your hand around your ear to hear the person next to you. We had a party of 9 people, which I understand is large, but it wasn't enjoyable for us at all, to not be able to talk to each other. We ended up having smaller conversations in groups of 2-3 people which gives the whole dinner a disjointed feeling.
- the next con ties into the first... Why anyone would decide that seating a party of 9 people (originally booked for 10) at their long high-top in their BAR area is beyond me and insulting, especially when there are other more suitable tables in the main dining room. No reservation should be seated at the high-top in the bar... that should be reserved for bar dining because it's just awkward and uncomfortable, especially when you have another party of 4 seated at the other end. Also, there should never be a party larger than 4 people seated in the bar area due to how difficult it is to talk to one another! My other, albeit nit-picky, qualm is their godforsaken bar stools... they have to be the MOST horribly designed bar stools on the planet. They are 1. gigantic, 2. HEAVY to the point that I couldn't even pull the chair out from under the table without two hands, 3. uncomfortable although they have a back which is nice. These things were difficult to maneuver when the bar was only half full and it got worse as it got increasingly crowded. Overall, I was probably the most uncomfortable I've ever been in a restaurant here... which didn't get better as bar-goers began leaning against the back of my chair as the night went on.
- the prices... Nantucket is an expensive island. I've been vacationing here my entire life and I live in Philadelphia which isn't cheap either so I am not unaccustomed. However, Cru raises the bar, even for Nantucket (maybe that's what they're going for??). $20 for two sliders. $25 for crudo smaller than the size of your fist. And my favorite, the famous lobster roll for $38... Don't get me wrong, most of the prices are fair if you're getting really, really amazing food but I just found many items lacked that extra something that makes paying extra worth it which ties into my next con...
- the food... Most of our food was so lackluster that for the price we paid it was comical. Their lobster roll is supposed to be the best on the island and although the roll was buttery and the meat was piled high, most of my lobster meat was chewy and tough. I had a better experience at Jettie's sandbar, of all places, for $10 less. I could go on but yelp is stopping me from writing more... so, to sum it up, I'm not scared to drop a pretty penny on dinner but I expect my pretty penny to pay for not only outstanding food but also an outstanding experience which Cru definitely did not deliver. read more