they have been solid for years love these guys. Knowledgable staff and fair prices what more can…read moreyou ask for?

I have been coming to vets pets since I was a kid and they were across the street next door to the…read moreanimal hospital and I will always continue to support them! Not only is the staff very knowledgeable but very kind as well. The gentleman in the Alice in chains shirt was so kind to gift me a simple bearded dragon sticker, however what he did not know is that I have been grieving the loss of my bearded dragon and honestly having a pretty rough day! This small act of kindness was so needed, thank you vets pets staff for being the best :)

Great customer service. We use the hotel services there and they are the best. Our dog is in great…read morehands. Thank you

This is our favorite petsmart! We've gone to many other but this is definitely the one to go when…read morelooking for truly educated people when it comes to aquatic animals. They also remind you to get all your points at the register so you can come back and use your points! They took care of my vet bill when one of their staff accidentally cut my dog during a grooming session which since it was her first time I'm sure she was fidgeting. They helped me be stress free during that process and took care of the bill as promised. I appreciate their efforts in keeping the animals up for sale in a clean environment and they have great customer service!

Excellent Customer Service! Came in today to pick up an item and use reward points. Had a little…read moretrouble getting them loaded for check out . Alicia the store manager went above and beyond to help and get everything working smoothly! Thank you so much!

Took my dog for a grooming. They scheduled me on Mother's Day. The girl at the front desk turned…read moreour Aussie away. Claimed she couldn't take him because he is on a low dose of trazadone. He's on this daily until directed otherwise. Why would I stop giving him something he's prescribed by a DVM. There were no other dogs. Seems liked she just didn't want to work today.

If you haven't been to this store, what are you waiting for?…read more It is super awesome! It's very well stocked with good quality products, and great prices! Conveniently located in a shopping center with plenty of parking and easy access. We love IB pet and truly appreciate the attention to ensuring that they supply what's best for our pets. The staff is very friendly and helpful too! Always a plus! Highly recommend to anyone looking to get away from big box stores, shop local and support our neighborhood friends

Being from imperial beach, I am so glad to have an IB pet down the street from my home…read more The staff has always been friendly and helpful and while these stores may not be large , they carry the best selection of basic necessities your cat or dog may need. I have a dessert reptile pet and dont find much for him here but all my pup's needs are always covered here at IB pet.

Such a wonderful store! I'm not from the area but I go out of my way to drive here since the…read moreselection is great as well as the prices. Aside from those aspects the staff is very friendly and helpful, my favorite pet store for the needs of my spoiled kitty :-)

You never can go wrong when in a Kahoots pet store. I remember they had other brands of dog food I…read morewould purchase before they finally made their own brand. I love how they are pet friendly and my babies can go shopping too ( as you can see mine love the squeaky circular toys) lol Anyway, they are a convenient location, they offer services for dental and immunization. The staff here is great.

Healthy Pet Pantry is a great find for anyone wanting to better the health of their animals!…read moreCustomer service IS as good as everyone else says, but I want to be sure that others also know about the product options. Numerous options of raw, canned and dry food is available, along with the staff knowledge of what is what and why one type or brand might be better than another for your 4 legged friend. Along with the food options offered - If you are looking for goodies (nummies we call them at home), supplements, grooming items, carriers or toys ... you can find it at Healthy Pet Pantry.

A pet store focused on healthy pet food. Lots of raw and cooked food, large selection of kibbles…read moreand canned food as well. I wish they had a bigger selection of treats, bones, or like chews though.

Save your time and money and wash your dog at home!…read more 1. Very Unprofessional and not very friendly establishment. 2. You have to bring your own towel. 3. No rubber lead, brush or comb provided. 4. Your given 2 kid buckets. 1 filled with soapy water and the other filled with conditioner water. 5. They have human hair dryers. Very old, Cheap and low powered. Your better off taking your pup to El Cajon Dog Wash!

Took my mini schnauzer here and it was simple and perfect. First time using a self service place…read morefor dog washing. They have an anchor in the tubs to keep the dog in there. Warm water with spray nozzles. The only thing was the room I was in didn't have a table with an arm to tie the dog to. So I just blow dried him while he was in the empty tub. Will return

All 4 Pets is a family-owned pet store that has been a staple in Santee for years. For years they…read moreoperated out of a suite on the east end of the CVS/Discount Tire anchored strip mall on Mission Gorge/Cuyamaca (now home to Trader Joe's among others) before relocating to the west side of the parking lot. They carry just about everything you'd find at a big-box store, just in a smaller volume. Their prices might be a tad higher, but wouldn't you rather support local than a giant billion-dollar corporation?

Michelle is wonderful at all four pets. We can find all of our cats and dogs needs here…read more They're very knowledgeable on what your animals need. We give all 4 pets five stars today and every day.

Our smaller dog Ozzy needed her nails clipped. Not a task that neither Becky nor I wish to tackle…read more After some price shopping around, we settled on PetSmart in the Santee Town Center shopping center. We walked in and proceeded to the back of the store where the groomer and the Banfield Pet Hospital are located. We walked into the groomer and were the only customers. We were greeted by a very cheerful Heather. Heather was just finishing the grooming of a poodle looking dog. She took the dog to the back and returned to us. She took all of our info. We did not have proof of rabies vaccination for Ozzy. Heather was happy to call our primary vet at the El Cajon Valley Animal Hospital to verify. Once that was complete, she turned her attention to Ozzy. Heather was so sweet. Ozzy is typically a bit skittish, but she was fairly comfortable with Heather. Ozzy allowed Heather to leash her up without fighting it or whimpering. Heather's "bedside manner" was fabulous. She had us leave Ozz with her and asked us to wait outside on the bench on the other side of the frosted window. She said she'd tap on the window when Ozz was finished. About five minutes later there was a tap on the glass. Ozzy was finished and her nails trimmed properly. No muss, no fuss. 12 bucks. We went to the registers up front to pay and we were on our way.

HOW TO LOSE A CUSTOMER IN 2 SHAKES OF A LEG AND A DOGS TAIL WAGGING! Here we go.....Loyal…read morePetSmart Customer for over 20 years. No longer! I am not sure what direction to take this review but suffice to say, their pricing in the Grooming Salon is highly suspect and potentially great substance for a class action lawsuit. Only a couple of years ago the nail grinding was a flat $15 and no need to make an appointment. They had a grooming package that they use to call a "top dog" that was between $35 and $40. Today I took the same dog that I have been taking there for 15 years (a 12 pound chihuahua minpin mix) Buddy, for a nail grinding. I was quoted $19. However the groomer Adan, said that if the dog nips it would be an additional $10. I told him that he was known to nip but the last groomers said he was getting better. Adan said that the grinding should take no more than 10 min. I also told Adan that if I had to pay $29 for a nail grinding that it would be the last time I would be a customer there...when I returned to get Buddy (7 minutes) my first question was, how did he do. Adan said he nipped a couple of times then settled down. He also mentioned Buddy didn't like the sound of the grinder. Duh???? What dog does? I left a $2 tip and thanked him then realized that I was indeed charged $29. For a nail grinding. When I asked Adan why, he said it was because it required him to not only grind the nails but trim them as well and that is why he charged an extra $10. Who makes these decisions? I never agreed to a special treatment and Im sure somewhere in the paperwork it stated that the ultimate price is subject to the whims of the groomer depending on how much he feels he needed to make. Though the Manager refunded the additional $10. And said she would speak to the groomer, I told her that never had I ever had to pay $29. For a nail trim for a dog that has had at least 100 in the last 10 years. Total BS is what my wife called it and I tend to agree. Regardless here is the bottom line to this epic review......across the street within walking distance is a PetCo whom I called as soon as I got home and asked what they charge for a nail trimming or grinding. They said it doesn't matter what ya call it the cost is $12. I also asked how much a full spa treatment would be for a dog including wash, nails, ears, and anal glands....the young lady said between $35 and $40 bucks. THIS IS HOW EASY IT IS FOR A COMPANY TO LOSE A LOYAL VALUABLE 20 YEAR CUSTOMER AND GO ACROSS THE STREET TO THEIR COMPETITOR. INSANE!!!!!!!!!

I have been a Kahoots customer for many years. They have recently moved store fronts, but still…read moreremain in the same shopping center as 'Trader Joes.' This is the second time they have moved since I've been with them. When they first moved to their current location, for me, it was farther away, not nearly as convenient & it has a horrible parking lot! However, I have remained a loyal customer. Why? Because of two very special employees & the high quality standard of customer service they provide. From the very beginning, Jacki welcomed me like an old friend. She made me feel like I was already a part of the Kahoots family & not just another invisible stranger coming through their door. Later, when I met Carol, she was also very welcoming & treated me like I was part of the Kahoots family. Over the years, the two of them have shared with me their wealth of product knowledge & personal experiences. There excellence in customer service has been instrumental in developing a long lasting relationship. They have always gone above & beyond to help me, no matter what! Whenever I have had an issue or a question that they had no a mediate answer for, they did not hide from it. They did not waste my time with lame excuses, nor did they try to cover it with some BS answer. They would simply ask, "Can you give me a little bit of time to do some research & get back with you?" Skeptical? Yes! However, as it turned out they didn't forget. I am very happy to report that they have never left me hanging without an answer. They have always responded back in a timely manner. Providing clear intelligent answers, practical solutions, or otherwise, made thoughtful & helpful recommendations. It is my opinion, that when lead by their example everyone benefits. Because of them, I have remained loyal to the Kahoots family. Jacki & Cheryl, I APPRECIATE & THANK YOU for all that you do! You are my furever family

If you're looking to buy food for your pet Kahoots is your place. Everyone here is friendly and…read morehelpful. I love that they have a variety of raw food, treats, goat milk, oils (salmon, etc) toys, bedding, leases and more. They even carry Dr Marty's raw food. They even have services for your fur babies Shots, teeth cleaning clinics, etc. I think the only thing they don't have here is grooming services . But I love Kahoots because they have brands that your traditional pet stores may not have, including a cold & freezer section. And because they honor our military they offer a 10% discount on your order. . If you haven't ever been inside, you should give it a try. It's a great place and pet friendly.