The young Lady along with everyone else is Super Professional and Kind! I absolutely LOVE and recommend Kahoots! They ROCK! #ROYALTY s Mom says so! read more

Being from imperial beach, I am so glad to have an IB pet down the street from my home. The staff has always been friendly and helpful and while these stores may not be large , they carry the best selection of basic necessities your cat or dog may need. I have a dessert reptile pet and dont find much for him here but all my pup's needs are always covered here at IB pet. read more

My and my gf really like this place we find good clean foods and treats for our pet dog and cat the employees are always really nice and helpful they also give us samples of food and snacks that our pets would enjoy read more

I always forgot to take pictures here. This is Boba's favorite treat place. I let her pick her food and treats. They have the treats that you can buy individually and I saw that it comes in a big container too. Maybe she'll get the big container for Christmas if she behave and her chihuahua side doesn't come out. The staff is so amazing and patient. Boba also have cat siblings that enjoys some of the treats from here. It's a one stop store. read more

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If you haven't been to this store, what are you waiting for? It is super awesome! It's very well stocked with good quality products, and great prices! Conveniently located in a shopping center with plenty of parking and easy access. We love IB pet and truly appreciate the attention to ensuring that they supply what's best for our pets. The staff is very friendly and helpful too! Always a plus! Highly recommend to anyone looking to get away from big box stores, shop local and support our neighborhood friends read more

Hi Lori, Thank you for replying, but I need to say that your response felt more like a defense of your employee than a genuine acknowledgment of how your store environment made me feel. What I witnessed wasn't about someone having a tough phone call -- it was a comment that said, "If they can't speak English, they shouldn't work in customer service." That is not a misinterpretation. That is a clear, hurtful statement that contributes to the marginalization of non-English speakers -- many of whom are part of the very community your business serves. Pointing out Jackie's personal background does not negate the impact of her words. People can still say harmful things, even unintentionally, regardless of their family makeup. What matters is whether that harm is addressed, not excused. I left a review to shed light on something I believe matters -- how non-English speakers are spoken about and valued. Your response felt like a dismissal of that concern. Telling me my reaction was "disproportionate" or that "as women we should understand each other" doesn't feel respectful -- it feels silencing. As a woman I believe in supporting local businesses, but I also believe in holding them accountable when they fall short. I hope you'll reflect on this not as a Yelp rating to defend, but as a moment to consider how words and attitudes -- even brief ones -- shape how welcome people feel in your space. Thank you, Mari read more

We love the staff! They have a great selection of product too! They always welcome us with a warm greeting and are happy to see my 3 dogs. I very much appreciate their patience with my fearful rescue dog as she learns to trust the world, she has learned to trust them and now looks forward to going to the "doggie store". The 2 senior pups also very much look forward to seeing their friends each time we pay them a visit. They are very knowledgeable and are always eager to help. They had some great recommendations of food for our new addition of a kitten too. Thank you for welcoming my pet family and making this a safe space for them to learn to trust and grow. read more

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Friendly service in a clean cool environment, highly recommended and my dog and I like Goat Milk Monday!

Store has a lot of great items for pets. Including food! They are same price or less that other pet stores. They give a free bag after buying some bags of dog food. Maybe 10? read more

The staff are so friendly and loving towards dogs and owners. We appreciate all the variety and we like to support small businesses. We are also only invest and promote businesses that support DEI. So keep up the good work and keep on building community. read more

Flew in from Hawaii to check out local pet stores in the area and I really enjoyed the variety of items here. From dog food, treats, toys, accessories, & hygiene. Down to scent friendly wax warmers and candles. This place EXCEEDED my expectations! read more

I came in to IB Pet to grab food on the way home. I was greeted by 2 cheerful employees who were eager to answer my questions. I have 2 small dogs and they are elderly and terribly picky. They were eating a couple bites at dinner time and leaving the rest. We would try something else and they would turn their noses up. I didn't know what to expect when I went in but it's strictly boutique foods for pets. I immediately assumed the food would be pricey and it would be a one time visit...i was definitely wrong. I'll spare you the details but I decided on a stew, two pouch meals and a bag of freeze dried food. I also got some shampoo, conditioner (for the pups, not me, lol) and a candle. I spent about $55. I came home and fed them the boxed stew. THEY FREAKING LOVED IT! The next night I gave them a pouch (they're pretty small so I can divide it in half for them.) and they gobbled it up. The third night i tried the freeze dried and didn't add water...they enjoyed that. Well, it's been a couple weeks, I've bought more and they've only been eating meals from IB Pet. Every night they are excited for meal time. They eat everything. I'm also seeing less itchiness. I'm super pleased and i would recommend IB Pet! read more

It's a small pet store for sure! And I'm usually wary because it usually means that they sell super limited/unknown yet expensive items. However, a ton of well known items! And they have coupons that they send to your email, and a loyalty program. The people that work there are always so friendly and definitely go above and beyond for their customers. They weren't afraid to rip open a pallet of giant bags of food just to get to a specific brand of food for my tiny puppy. And they had fun doing it! read more

Not military-friendly! My husband or I are usually the ones to go in both military and we usually ask for the discount. A woman named Caitlyn gave me the hardest time about it. I won't argue over a discount ever; I let it go. But little did I know, Amazon sells Nulo products for $20 instead of the $28 I pay here, even with the discount. Thank you to the woke staff who hates military members here. I will now make my purchases through Amazon and this will be posted on our local Facebook group to advise any military member to steer clear. read more

IB Pet has fantastic products and staff. We highly recommend them! Our dogs and cats love the goodies we buy them from this store. read more

IB Pet - Lily - Pet Stores Near Me - La Mesa, California

my son and I have been coming in since u opened the la mesa store... Kimberly and Brandon. all the staff is so friendly and extra extra extra helpful, I am a bit disabled, so the staff always offers/assists me,to my car and helps me putting my purchased items in my car when I need help. that means so much to me! also very knowledgeable We sure are glad u r less than 5 mins away from home,not to mention very accommodating store hours read more

This store offers a variety of great options. I love their raw meat selection and healthy treats for my pup. Staff is always friendly, and they have always been extremely helpful when I have questions. I would definitely recommend. read more

The selection at IB Pet is second to none -- it's everything we've seen elsewhere but tripled in one store! We got so many new items to try because they have such a great selection. They introduced us to "Tucker's Raw Frozen Marrow Bone Beef Toy Breed Size Six Pack" and Zorro prefers these over the smaller "chihuahua bones" -- we just remove the extra good stuff from the middle so he doesn't overeat it. This IB Pet is freeway close and their staff is super friendly -- especially Shelby who has checked in with me twice to let me know when their bone shipment has arrived. Highly recommend! read more

Vida and Kaitlyn were extremely helpful in helping me select raw food products for my cats that also included additional supplements. They went above and beyond and made me feel confident in my purchase. They made sure all of my questions were answered. I will definitely be back to this location! Dear owner, as a business owner myself, I recommend you offer these girls a raise. They are delightful employees and it was a pleasure meeting them. read more

IB Pet - Pet Stores Near Me - La Mesa, California

IB Pet in general is a great pet supply store; they supply a lot of local, organic, natural, and fresh options for all pets, and it's reasonably priced for the quantity and quality you receive. However, this particular location I'm rating only 2 stars as my friend and I have been to more than one and it's a significantly different experience between this location and their others. Not one employee from this location told us on any occasion (more than 5 visits) that there was a rewards or loyalty program available for any one of the numerous eligible products we purchased each time. This is significant as almost every product we consistently have purchased has been eligible for a decent amount of savings and opportunities to earn free products. We were informed about the rewards program on the first visit we had to the Chula Vista IB Pet location, and were asked or reminded about it every visit we've had to that location since! What a difference. Additionally, there is one employee at this location, Chandel, who has consistently been rude and made us feel uncomfortable in her interactions with us. She has acted as though it were an inconvenience when we had questions about any of the products, and has had blatant disregard for our concerns while indicating there wasn't a problem - or at least if there was, it wasn't hers. Very unprofessional customer service and a poor experience every time we've gone. We expressly drive out of our way now to visit the Chula Vista location where the staff are much more friendly & caring. At that location, they're much more knowledgeable about their product selection as well and are happy to help. read more

Amazing selection of all natural and holistic foods for dogs and cats. Very welcoming and very affordable! Love their monthly promos. I wish they would expand their parrot selection. If you have a dog or cat I would highly recommend shopping here apposed to Petco or pet smart! My favorite thing about this store is the raw/frozen selection. read more

Though expensive on some products, this is a locally owned business with personalized service and is very convenient. Workers are always friendly and helpful as well as knowledgeable. They cover many pets not just cats and dogs! read more

What a great place to shop for my dogs. They have a big selection of treats, food, and toys. The staff is extremely friendly and helpful.

Staff is always very helpful and knowledgeable. Plus they always have my dogs favorite food

I came here looking to switch my cat from wet food to raw. I was a big overwhelmed since they so many types of raw to choose from. The nice lady (who's name I can't remember unfortunately) stocking shelves asked about our cat and commended us for wanting to switch to raw. She gave us her recommendation based on what we described of our cat (incredibly picky) and we said we would be back if she didn't like it to pickup another flavor. The lady told us if our cat didn't like it, to just bring back the rest and exchange it for a different flavor. What?! I'd have been happy to buy a different bag as it's not their fault my cat was picky, but wow! The service here is unmatched and even though their prices are high, the quality of the foods they stock and amazing staff they hire makes the cost not matter to me. Unfortunately my cat had to be put down due to stomach cancer, but we have since adopted another one and will for sure be coming here for his needs! read more

Everyone who works here is always willing to go above and beyond for their customers. Our family was quarantined due to Covid and they allowed for us to make arrangements to make sure we could purchase & pick up chicken feed when needed. That's just one example of the accommodations they've made for us as customers. So helpful & insightful. We LOVE IB Pet ! read more

Hi all; Gotta give a shout out to Krisitn J. Recently purchased a new puppy, have not done that for many years. Needed all the things the new fella was gonna require. He's a bit of a fancy pup and needed a few things special ordered. Kristin J. had the answers, and in a flash, she ordered the stuff and had it to me in just a couple days. This place is awesome; clean and organized, well stocked, and the staff is amazing.... I highly recommend it. read more

I love this store! Great deals on dog food. I buy both dry and wet. My mini St. Bernard loves coming into this store. She knows this is her store to get treats and toys LOL! The employees are also very friendly and takes the time to greet your pets too. Don't forget to try some of their special treats in the jars. The salmon skin, chicken feet, and cookies are her favorite. Have a furtastic day!!! read more

This place is nice,staff welcoming and friendly. I been here about 2-3 time and they always have available the food I need and curb side pick up . you can call in advance to check if, they have what you need prior to driving or order in advance online. Thanks for serving our pet community. read more

Great store! My husband and I have been checking out independent pet stores lately- one per weekend during the pandemic. We stopped at this one and had great service. Wonderful selection, too! read more

There's something sweet and genuine about small businesses like this one that have become successful and grown! I came in with my 8 month old human baby and was looking to purchase a small treat for our furry big brother. The store is located in a shopping plaza, and near by CVS & Smart and Final. You walk in and there's a table with bones inside glass jars. It looks pretty neat if you ask me. The lady at the cash register was sweet and helpful, she advised me what would be good for my 13 year old puppy's tooth (he has a few holding on for dear life, so I guess teeth). I was in and out faster than my child can scream MOMMA! Definitely recommend and it beats going to chain stores. read more

IB pet is right down the street from my house. My Doberman absolutely loves the treats in the front of the store and. Has been known to pick her own when I'm not looking. My favorite is the 12 inch Beef chews they are pretty long lasting for the strong chewer , natural and affordable compared to the 12 inch Bully Sticks. The staff always busy keeping the shop clean stocked , always up to code and fresh but never too busy to say hi and stop to personally help you. I love the case discount you get when you stock up on canned foods ( that's any can and mix and match brands). Lastly at checkout Bowie really looks forward to her personal hand picked treat from the cashier she hasn't ever been disappointed. We love our local Rancho San Diego Pet Store. read more

This place is great and so incredibly helpful. I recently switched my dog to a raw diet and they have helped me every step of the way. They gladly answer any question i have and never try to sell me something for the sake of selling me something. Their prices are also awesome, which I wasn't expecting at all. I am definitely thankful for this place! read more

Met Katie at the new IB Pet store in Rancho San Diego. Beautiful store ~ opened this week. Partner with Ferdinand Familia for fundraising and pet adoptions. Have a program for Blue Buffalo - purchase 10 and get one bag free. Definitely a great place to shop for your pets. Carol Lovejoy Alpine, CA. March 8, 2018 read more

Gotta say this is my favorite pet food store ever!! Kristin and Liz are amazingly helpful and great in helping meet all of my Boston terriers and chickens needs! Super friendly and helpful and fun to talk to!!! Shop here it's awesome!!! read more

Love this place! Everyone I've met there is so friendly and extremely helpful. I have a cat and a dog both with health issues. The staff here has helped me transition my pets over to healthier options in food and snacks. They ask questions to assist in your decision so it's not overwhelming! I've seen a difference in both of my sweet babies. Thanks for everything and we will be seeing you soon. :O) read more

I have been to a few different vets in el cajon. IB has to be the most friendly, inexpensive and quick spot we have been to. Thank you for all your help. read more

This place is awesome!! Perfect spot to spoil your pet! Tons of selections and great quality items. So happy we found this gem. Very knowledgeable staff. Huge variety. read more