I feel sad writing this review, but I believe it's important for customers to know about my experience. Last Saturday, my mother and I went to Petco to buy some pet supplies. When my mother needed to use the restroom, she asked the cashier for the key. The cashier informed her that the key was on the floor. Unsatisfied with this answer, she asked another employee, who then told her that the bathroom was broken. I found this odd, so I asked yet another employee, and they said someone had the key. Deciding to hurry up and collect my supplies, I went to the cashier to pay. While in line, I overheard the second employee--who had a Justin Bieber haircut--tell another customer that the bathroom was broken. After that, he jokingly told the cashier that if a customer asked for the restroom, he should say it was broken or provide some other excuse because customers are "disgusting." I was shocked and angry at this comment. When he saw my reaction, he asked if I needed any help. I replied no and completed my purchase. Afterward, my mother and I went to Target, and she was finally able to use the restroom. Feeling dissatisfied, I called Petco to speak with the manager and explain the situation. During the call, I learned that the employee with the Justin Bieber haircut is a team leader and had taught the new employees to use this excuse. I can't express how disappointed I am. I've always enjoyed my visits to this Petco location and had good experiences with all the staff. I chose this location over the one in Lemon Grove because of the customer service and better parking. Even though Lemon Grove is closer to me, I may start shopping there instead since my past experiences have been excellent and I haven't felt misled. Side note: I dont remember the employee's name but I remembered his hair style. Sadly, I will rate this store a 3/5 because i remembered a few times customers have asked to use the restroom and employees told them the bathroom is broken. Idk if it was true at the time but now I don't trust them. read more

I came in to get my daughter a Beta. The staff was so knowledgeable and helpful! They pointed me in the direction of everything I needed to get and helped me out so much! My daughter is obsessed with her fish and it was fairly affordable! read more

Petco - Pet Stores Near Me - La Mesa, California

Hate having to come here. Staff have no urgency, usually wait in line forever. Today I went and nothing was stocked, packages blocked aisles, Starbucks left on shelves. Only good thing was easy to get prescription food the one time I needed it. read more

They did not express my dogs anal gland during grooming after i specified before hand. Now i have to take him to the vet to get it expressed and pay extra. I will not be taking him to this petco. It is also a very dirty petco. read more

5 stars for their awesome costumer service, everyone was super friendly, knowledgeable, and helpful - one of the employees even offered to helped me carry the cat litter bag to my car. Appreciate the help y'all (: read more

Wow My Brussels Griffon came back looking like a show dog. Michelle obviously knows what she is doing. read more

We like the location of PetCo Fletcher Parkway. The people here are always nice and knowledgeable. Actually we've come here more than any other PetCo. Five stars. read more

Either don't advertise that you can get your dog's nails trimmed or actually provide the service. I have been to the store for 2 days and the dog grooming has closed early. read more

I went to this location to get my dog's vaccines and to get her ear, examined the doctor told me that she was unable to examine her ear and also unable to give her her vaccines because she is " anxious, and uncooperative" And they still went ahead and charged me $90 plus fees for an examination. She basically told us to come back and reschedule a tech visit which is gonna cost me $57 including the cost of the vaccines...... so disappointing read more

The employees here are always friendly and helpful! Unfortunately, today there was a customer who was very nasty to the kind employee, but the employee handled the situation with grace. Despite the terrible behavior from the customer, all the employees remained calm and respectful. read more

Houdini made a new friend at PetCo, while Italia fitted him in a harness! The vaccination clinic was non-stop with dogs leashed and ready to get their shots, too. read more

Petco - PetCo got it right when they recruited Italia! She made my customer experience delightful. Congratulations on her new job and wedding ! - Pet Stores Near Me - La Mesa, California

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This review is for Vetco vaccine clinic. Apparently, this is a mobile clinic owned by Petco but if you talk to Petco, they don't take any responsibility for it. I had two appointments this evening at 7:20 and 7:25 PM. They were both canceled and I was not notified. After checking and seeing that the appointments were canceled I received a text stating that I have those appointment still and I should arrive 10 min early. When I contacted Petco in La Mesa multiple times to verify the appointments, they stated that the vetco vaccine clinic is not there and that I should continue to call back to check to see if they have arrived. read more

I have returned to Petco- it's convenient and near home. It's clear they simply do not have enough workers to be very effective. And the marketing from corporate should be clear- not the workers fault. read more

Never disappointed when I go to this location. Staff is always friendly and welcoming. They are always knowledgeable about their products. They always great me with a smile and remember my name and usually already know what I'm coming in for. This location is always clean and the shelves are always stocked. 5 stars amazing job guys! read more

Why is it every time I come in here they never have any fish . Petco used to be really good with their aquatics dept now it's just really sad read more

I just want to state that Vanessa is an amazing professional groomer. She has groomed my dogs and always does a top notched job. Rex my 13 year old wreck appears to feel at ease with Vanessa. She grooms him beautifully and pays attention to detail. She remembers not to clip off his mohawk. I really appreciate her professionalism. read more

Petco - Pet Stores Near Me - La Mesa, California

I wanted to give a shoutout to Grace. She helped me a day or two ago, and left a great impression. Although it was last hour or so before closing she was very warm, welcoming, and informed. She made my experience at this petco so easy! I appreciate her helping out the guinea pigs. Being so knowledgeable and positive. Ill be only going to this petco! read more

Petco - Guinea pig foods - Pet Stores Near Me - La Mesa, California

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unwelcoming, and unprofessional grooming staff. Guess, a senior person there sets that team culture. the worse was handing over the pets!!! will never step there as they have so much of negative energy. been with Petco for a decade, but never had such experience! read more

It's been a month since my last visit and sadly nothing has changed. Many shelves are still empty and pallets of merchandise just sit around several places in the store. I guess they still haven't prioritized getting product on the shelves. Back to PetSmart I go... read more

My dog had a grooming, appointment with Vanessa today, we received an email confirmation of the appointment but apparently Vanessa went home without contacting us because the phone number their system was incorrect . Make sure you do not make an appointment with Vanessa because she just takes off. HorribleCustomer Service. read more

Went to Petco today (Sat. Aug.3,2024)after 5 PM to get some crickets for our pets as I've been a loyal customer here for years. I waited in line patiently as there was 15 people ahead of me and only one cashier. 20 minutes later I finally arrived at the front of the line. I asked the elderly male employee for 30 crickets and his response to me was we don't have anyone to help you. Are you kidding me? So he could not go over and get 30 crickets for me or have another employee to do it? He just left me standing there like a fool and then went onto the next customer. I'm pretty sure you could understand I wasn't very happy with the terrible customer service I received and probably will never ever go back to that store again. read more

We pre-paid for a year of Vetco pet insurance only to be told on our first visit back that the terms had changed and we were charged an additional $55. Felt like the old bait and switch, really shady way to do business. In addition to that, front desk was rude and helped another customer for literally 10 minutes right in the middle of our transaction. read more

I remember liking this store more when my dog was still alive to be honest. This store is definitely geared more towards dog owners. I usually come here now every few months for cat toys for my mom's bengal and the teeny tiny section for cat toys is ridiculously small, but since she's a big fetch lover, I can make do with smaller dog toys instead. Service is definitely hit or miss here. Occasionally you get lucky with a knowledgeable employee, but it's usually a new kid who could care less about working when we typically come here. I give it three stars because the location is super convenient for me :-) read more

The store I would recommend. If you're in La Mesa and you need some pet supplies .(saw mostly dog products ) But if your allergies don't kick in you might have time to wonder around The vetco? Definitely would not be in my recommendation list . I asked for a nail trim originally for my babygirl but mentioned I wanted some sort of advice on nutrition. They ignored my nail trim request but sure was ready to insist on the X-ray . Thank you for the experience although we won't be returning read more

I would give this review "0" stars if I could. Our appointment was at 330p 3/30th and we called to confirm address around 12noon, for our 330p appt.,when we were advised that due to the rain, can we bring our dog in early(?), as the staff wanted to go "home early" (she said no name) due to the rainstorm. So in compliance I bring, Chloe, 8lb yorkie, in for her appt. with the rabies vac paperwork. The first thing when greeted and handing him the paperwork was he look at the form like I was passing counterfeit money. He looked at me and said he had to go get this examined at the In-store Vet Hsptl on site, that they would call to veirfy. I waited up to 10 mins just to have the employee tell me we can't take your dog this is not a legimate rabies vaccination form, in all honesty, " anyone could of filled out this form" this is NOT legitimate. I fetlt like I am being accused of a crime, of going out of my way and finding a blank Vet Vac form and filling it out, conspiring to commit a crime and then trying to pass it off like I am some hustler// some 2-bit criminal. I didn't argue because the first and last time we brought our dog to Petco for a grooming the groomer clipped her nails too short causing her to bleed and as a result they "comped" our grooming session. So that was my first mistake, coming back to where they butchered my dog last time. I didn't argue, I just said, OK, well thank you and left. Driving home I am thinking the whole time the staff did this so they can GO HOME EARLY. Unbelievable, don't take your dog here they don't care about your pet. read more

Nice petco store, not a huge one but you can find almost everything you need , employees are very helpful and cashier are nice

I came here today to buy some advantage for my dog. The clerk at the counter's name was Yolanda. She had a very nice smile and was very friendly. I asked her about price matching a competitor she said no problem and helped me get what I need for a really good price. I also asked if I could use my visa gift card.It was easy I was in and out of there in two minutes. Thank you yolanda. read more

Ryan was so AMAZING and so helpful having me navigate picking out the best food for my kitty. He spent extra time showing me ingredients and learning about my breed. I'm so thankful for him because I didn't know where to start and he guided me through the process and gave me several options. Thank you Ryan for your help! Thankful for you! read more

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I will never go here for grooming again. I had an appointment today for 1:15 for my dog. Jovanny called me at 12 and said he would need additional time for my dog and if I could be there by 12:15. I said that is very short notice, I can be there 12:30. He then said I would have to reschedule. I said I really need this done today, I will try to be there 12:15 but it may be a few minutes later. He said see you at 12:15 and hung up on me. I really did not want to take my dog there at this point, but I really needed this groom done today, so I went. When I arrived to pick up my dog the lead around his neck was so tight I could not get a finger underneath. My dog was so scared and shaking all the way home. I am so upset that the lead was that tight especially since I have a flat faced dog who has breathing issues when stressed. This was the worst experience ever and I really should talk to an attorney about how Jovanny treated my pet. read more

Peter is absolutely amazing! He has such great customer service . I appreciate the fact that he makes you feel absolutely welcome , like you actually matter and aren't just another customer to rush out. Such a sweet ,warming smile ,keep it up Peter !! read more

Avoid this place. Go anywhere instead. I actually found the same product I needed at Walmart for a little cheaper than what Petco said they had. I got there and they wanted to sell a 6 month supply for 5x the cost! Very rude manager named Grace. Unhelpful, smart mouth person. No one yet up the chain I have been able to contact. Just a call center overseas! Useless to contact the manager at La Mesa because she's the manager! or so she says It would be zero stars if possible. read more

Great customer service, store is clean and sanitized. Great selection of stuff better than some other Petco's. This might be my to go to Petco store now. All pet's are fed healthy and all tanks that the pets are in are clean. read more

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La Mesa store in CA was excellent just moved here to this area and made us feel very comfortable with our dogs needs! Food, Grooming, and vet care! read more

Do not be pressured into a rabies shot for your cat here as we were. Rabies shots are not required for cats in San Diego County or the state of California. Adjuvanted vaccines, particularly rabies vaccines for cats, are linked to injection-site sarcomas. These cheaper adjuvanted vaccines contain a chemical along with the virus that can cause cancer in some animals. There are safer NONadjuvanted vaccines that help protect against cancer risk in animals. Do the research before vaccination. read more

I've had subpar experiences the last 3 times I've been here. I usually go to a different Petco but when I'm doing shopping at Grossmont, this is more convenient. The first time was a few months ago while they were doing construction-- all the Petcos got remodeled to include a vet clinic. There was some (probably) subcontractor out there who looked like ZZ Top Santa, supervising some Hispanic day laborers who were inappropriately dressed in dress shoes and slacks. I would think this situation would be a potential insurance nightmare for a corporation like Petco and I also wonder what protections these workers have-- I'm pretty sure OSHA wants them to wear steel toed boots when they're doing construction. One of these gents began rolling a concrete trash can literally about 20 feet behind me while I was backing up. I saw him and had ample room to finish what I was doing, especially because I was turning, but ZZ Top Santa began yelling abuses at me. So obviously that made me feel fantastic as a customer. My question was, if you saw me backing up and you were worried, how come you made the guy start moving the trash can before I was finished? The next time I went in, they were out of the cat litter I needed (Dr. Elsey's, the best, BTW) and I asked the guy in front if they had any. He said if it wasn't on the shelf,it wasn't there. "You shouldn't come in on a Monday," he said. "Monday's the worst day to come in." I went back today, a Friday, and they were also out of it. I did not bother to ask this time. Kahoots or Petsmart it is, then. read more

Walked in to get my little roommate Roo a gift for her big 1 year birthday and was pleasantly greeted and treated as I was checking out! Maddie made sure to wipe down the transaction machine between customers, had the biggest smile on her face and just made my checkout so much more enjoyable! Thankful for her positive attitude! Needed that Roo is set with treats and all sorts of goodies! - @neeks93 on insta read more

Petco - This is Roo & today was her birthday - Pet Stores Near Me - La Mesa, California

VETCO REVIEW: Made an appointment to get my dog a health certificate to fly. Made this appointment over the phone and made it very clear what I needed and that I was on a deadline. The Vetco made it very clear the doctor was in and would be able to do this. Vetco called me this morning cancelling my appointment telling me that there would be no Dr in to do these health certs until Thursday or Friday. Ok, so why are you continuing to make appointments? I now have 24 hours to find somewhere to get this done after not ONE but TWO separate Vetcos fumbled my appointments and are potentially ruining all my travel plans. I have a suggestion that maybe you check the schedule before you make appointments instead of regularly and consistently letting down your customers. read more

We have been taking my dog to their grooming services for a few years now and unfortunately the quality and care has gone down. Our dog has sensitive skin on her behind and belly, so we ask them to leave those areas alone when she gets a coat cut. The last like 5 visits they have continuously cut her fur down in those areas and have left small cuts, resulting in her licking and being uncomfortable until it heals. We just took her in and requested yet again to have those areas left alone and again she has come back to us with irritation from them cutting those areas low, leaving cuts that she continues to bother. Regardless to who we have spoken to they continue to ignore this request and we have to deal with the aftermath. Due to this lack of care we are taking her elsewhere. I am very disappointed and disheartened for our dog being treated this way and for our concerns and requests to be disregarded. read more

Today I bought natures miracle no more marking spray and I paid $26. I found out on Amazon it's only $12. I will no longer patronize Petco on Fletcher Parkway if you want to pay half the price go on Amazon for your products for dog supplies! read more

Petco - Pet Stores Near Me - La Mesa, California

I politely asked Lucille if she could please assist me with a price match. After agreeing she seemed extremely annoyed and me made feel like I was a huge inconvenience to her. Even after assistance from a manager, she was still unable to complete the price match and rudely said, "well I hope your day gets better" as I was leaving. If you don't want to kindly help customers then don't work in customer service, Lucille. I'll be return this $85 bag of dog food and taking my business to Chewy. read more