I was waiting for Petco to send me some kind of survey but I haven't received one yet so I will rate it here. We just finished a 6 week training course with our puppy Dixie. I signed up for group classes but we were the only ones registered so it ended up being a one-on-one. I would totally recommend it!! Rebecca is the trainer at Spring Valley. She was so patient and explained everything very well. She is very knowledgeable and professional. I can tell Dixie looked forward to going to her class every Thursday because she would get excited once we were close to the building. Rebecca was also flexible with rescheduling due to our life issues. On her last class Dixie received her certificate and a bag full of goodies. I can see a huge improvement in Dixie's behavior!! Thank you Rebecca!!! Side note: The rest of the employees there were also very sweet. I was always greeted with a smile! read more

Unleashed by Petco - Pet Training Near Me - Spring Valley, California

Wow! This place was lively with the citrusy pups ready to be beautified! Right when you walk in to your left is a self service pup wash. The staff was absolutely amazing! I called over the phone with some questions and when I came in and mentioned to both ladies at the register, one acknowledged that they helped me over the phone and showed me exactly what I was looking for. They also match their online price and she wasn't rude about me asking that at all. She was super helpful and also answered my questions about the vet they have onsite! I wish I took a picture of their full menu, but their prices are fair and appointment availability is super convenient. read more

Unleashed by Petco - Vaccination clinic prices. Wish I took a full photo but they are fairly affordable and have plenty of availability to see the vet. - Pet Training Near Me - Spring Valley, California

Great pet food store. Staff is very welcoming. Clean store. Not too big but just right. Small parking lot.

Great self dog wash option ! For $20 you can do their self service dog wash. Great location, staff, products. They provide a clean station, filled products, towels, apron, shampoo/conditioner, some brushes. The water temperature hot and cold were a little difficult at my wash but when you got the temperature right it was great. Highly recommend ! I don't know why I went further to petsmart. This location is better I felt. Thanks again ! read more

This place has really changed. Most employees are super friendly and knowledgeable but the management staff has become a joke. Very unprofessional and making snarky remarks as a "joke" to customers. The workers seems a bit down too when management is around like they are uncomfortable. I hope management gets some training. I've been coming here since Matt used to be a manager. Food and treats are always good and lots of variety. Self wash is very helpful as well! read more

Nice clean store and very friendly people always willing to help. They have everything you need.

Vetco clinic was great and patient with my dog. good service on their end. but the cashiers at the front were talking and not paying attention. The person who checked me out was named "Sore" not sure if that was the whole name but she was very rude. Did not greet me at all, just scanned my receipt for purchase and slammed the scanner back down. The store opens at 10:00am and it hasn't been open for more than an hour when i was there and the customer service was horrendous. Just stared at me after giving my receipt. Very dissatisfied. read more

I Bring my huskita for self wash. Price is reasonable and they give you extra supplies if you need them. No more covid restrictions or time limit. It was really hard for just one person to wash big dog, in our case. Best ti.e to go right when they open. Gives you a bit more time to wash your pooch before the dog rush. read more

Kind, friendly staff! Clean store and clean self dog wash. The self dog wash comes with 2 towels, shampoo, conditioner, 2 brushes, and the air dryer. It's everything you need to give your dog a great bath and not have to worry about your house smelling like wet dog or messing up your bathroom! The wash is conveniently located when you first walk in the door to the left. There are 4 tubs and they are all in the same room. The room does not have a door or area to put an additional dog if you bring 2 and can only wash one at a time. But overall it's great! read more

Love how flexible the trainer Reid is. My dog is learning so much, loving results! I would recommend.

Susan is a great associate and a great face to the company unleashed by Petco. I was calling for a dewormer that I thought I was supposed to give my dog while she is pregnant before she has puppies. But Susan stopped me and suggested that I look into that information because usually that isn't recommended for pregnant dogs. Susan saved not only my dogs life., but she also saved me money. Susan deserve a raise. Please give her a raise. Thank you Susan you are the best. read more

Iv been here a few times for food, treats and other goodies. This review is mainly for the self wash station! I love it! It makes it so much easier to wash my Pup! It's $12 and they supply the shampoo, conditioner, brush, and towels. They also have a dryer. I used to give my dogs baths at home but now I just come here to make it easy. I can keep all the dirt and mess here and don't have to worry about the hair clogging any drains! All of the staff are super nice and helpful as well. read more

Unleashed by Petco - Ivy is all clean! - Pet Training Near Me - Spring Valley, California

deena was extremely helpful in store and over the phone easy to find the store & very clean and great attitudes walking in!!!

Nothing but positive experiences here, always! We are always greeted coming in and leaving, and on top of that most of the staff remembers my dog and I. Every time we come in someone will almost always ask about my dog if he's not present, or greet him (with treats sometimes) if he's with me. This store also tends to have some really good deals too. I always come here for my dogs' food and for sure take advantage of their rewards system. I have also done training here with Pearla and she's the best. She definitely knows her stuff and likes to have fun with her training sessions. Overall: It's a great place to go for your pet needs. Take them with you as you shop around or bring in your pup for a bath!! $10 self wash read more

Unleashed by Petco - Free bag of treats at graduation!! - Pet Training Near Me - Spring Valley, California

I LOVE their self service grooming and washing station they have here. Great idea! It's only $10, they provide you with everything. (3) Bath tubs, towels, shampoos and conditioners, perfume, grooming stations, chains to tie your pup up as you wash them. *they don't provide clippers or any hair cutting tools, strictly dog wash. It's my favorite place to take my dog in between groomings with our usual lady. It's not timed and you don't have to worry about making a mess at your house. Only con is there's one hair dryer. I like to fluff my dog and it's a first come first serve basis so you have to share it. They need another one in my opinion. The store itself, sells a variety of different foods like the Organic and healthy brands of dog food, which is great because my dog has to be fed a certain kind. I like the location of this store is super convenient and close to home. I hope really hope they get good business because I would hate to see this store shut down. read more

Unleashed by Petco - Fluffed, clean and smelling good! Chama, the cockapoo - Pet Training Near Me - Spring Valley, California

Love this store was greeted by Stephanie and Dina, who were nothing but amazing. All the questions I had were answered, they helped me with all my worries I had of being a new pet parent. My puppy absolutely loved them, the love they have for animals was definitely apparent. Dina went over petcos vital care premier program and the free bag program that they have to offer which saved me a lot of money. She helped me set up my app every step of the way, even showed me how to access my points for future visits, THANK YOU THANK YOU THANK YOU. These two were the best customer service i have ever had, their knowledge of the product the app/ website had me feeling like I was set up for success with my new puppy. Thank you again you two for all that you did for me read more

Great place to wash your smelly foster dog! It was neary impossible to keep the water warm. I liked the hairdryer (furdrer). And easy access tubs for big dogs and bad backs. He even got a free scooby snack for his bravery + I would like to see rescue group discounts one day! read more

Best Unleashed/ Petco I've been to in a while. I am new to the Spring Valley area so I thought I'd make my self and Lizzy (my dog) there. I need a great pet supply shop that is close to my house and thank goodness that Unleashed is 3 blocks away from me. Lizzy likes Pig Ears, Bully Sticks, Chicken Feet; come to find out Unleashed had them all and more! had to pick me up some with the great 5 for $5 deal they had going on. After my check out I was there for maybe another 15 minutes getting info on all the pet food they have at the store and training they provide for dogs. The associates are very nice and treat a customer right. I will be signing Lizzy up for classes soon and continue to be an Unleashed customer! read more

Unleashed by Petco - Great snacks for Liz! - Pet Training Near Me - Spring Valley, California

Great experience thank you Petco! Very easy and the pups loved it. They have everything you need to do it yourself, you don't need to bring anything. read more

Unleashed by Petco - Pet Training Near Me - Spring Valley, California

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My absolute go to when my Marleybear needs a bath! $10 and you get shampoo, conditioner, brush, and a blow dryer. There are times when it's busier than others, and the area has tons of hair everywhere, but I get it. Either way- it's easy, convenient and Marleybear always smells fresh after! Plus the staff have always been friendly and make sure I have what I need for Marley's bath. read more

This place isn't too far from my house so we always go here for last minute goods. I cannot stress enough how great the rewards program is. We shop a medium amount and get crazy good discounts on food (one time we paid $5 for a big bag) and other treats. It's free so definitely sign up. The workers here are always super helpful especially on busy weekends. Their clothes section is lacking so that's unfortunate. We come for cow hooves, goat horns, food and toys. We've also gotten our dogs collar tags here. It'll get the job and it's always really clean and quiet. They have a great collar/leash section too. read more

Bullshit ass store mfs behind the counter couldn't even give me change for 100 what kind of store doesn't have enough money for change?!?!?

I live in the neighborhood and just got a new puppy. I went in to look at the food choices and felt so overwhelmed that ended going to the front counter. As I patiently waited my turn (a couple in front of me) I saw the stores advertisement of dog training classes. Further more I also saw they had a puppy play date on the weekends. I was extremely excited and ready to be helped. At the registered I saw two young ladies, one was helping the couple in front of me and the other looked like she was putting things on the shelf. As a young male customer got in back of me I looked over to the employee who was putting things on the back shelf. She turned and asked the young man how could she help him. It took me a minute to realize she didn't acknowledge me nor asked, who was next. The young male asked for direction on where to find the toothbrushes and toothpaste. The employee exited the front counter as she spoke to him and directed him to the aisle. I assumed she was done with that customer and began to ask my question about the puppy training program. She turned to me and looked annoyed and told me to hold on a minute that she was just going to show him the aisle. At that point I got really irritated because clearly there was a line, this employee decided to skip me and assist the customer in back of me. As I was walking out the door she was coming back and asked me "okay! now, how could I help you". I responded with nothing at all I am going to another store. I told her I found it offensive she ignored me and assisted the person in back of me. She said nothing... I walked out. I was ready to get all I needed from this location, especially vaccinations! Food, toys, training classes etc... it sucks this employee doesn't realize how her actions caused a lost in revenue for this business. I told my neighbor about my experienced, she has three Yorkies, her comment was; "not surprised I stopped shopping there too, customer service is horrible". read more

OMG the sales person Mercedes rocks. We have a 12 year mini poodle that has a heart murmur and we have had her since she was eight weeks old. Her name is Trisha and she has always been the most pickiest dog about her food. And we have tried almost everything from things that are not so good like pork chop, chicken etc. And yesterday I was down at the unleashed by my house because Trisha's stomach again was acting up so had to get the anti diarrhea med that she is constantly on. Even the Vet has given us food which she just turns her nose up. Well yesterday thank you Mercedes at the unleashed suggested grain free Merrick thanksgiving dinner for all life stages. And last night I said let me see OMG she could not eat it fast enough again this morning. I am so happy that finally she will eat dog food. thanks again Mercedes you know your stuff. read more

Unleashed by Petco - Pet Training Near Me - Spring Valley, California

I've had a great experience every time I visited this location. I am a big fan of the self wash bathe stations, which is what initially got me in the doors. Now I continue to drive from Chula Vista to this location because of their customer service. Each staff member I've encountered has been very friendly, genuinely nice and have a Bubbly personality. They even give my dogs a snack every time we come. They facility is clean, with the exception of the bathing stations, but is very reasonable. On Sunday me and my boyfriend came to wash our 2 huskies. The stations were not cleaned, but a staff member apologized, carried my basket for me and cleaned it in front of us. He then offered to give us extra towels because our dogs are double coated. Love, Love, Love the atmosphere read more

Pros: Friendly, helpful employees who come up and talk to you about your pet if your pup accompanies into the store, seems to have a large selection pet foods that included more natural products, has tempting doggie "bakery fare" by the check-out (dog biscuits and treats made to look like cookies and other sweets), cuter cat harnesses than I've seen in any other pet store (they look like little jackets and shirts, but are functional harnesses), and reasonable prices on most things. Everything is well stocked, with nary an empty shelf in sight. Cons: Dog leash/collar/apparel section is kind of small, limiting the selection, especially in the smallest sizes. (Though the prices in that section are nice!) The other Unleashed location on H St in Chula Vista seemed to have a bit more available in their collar section than this store does, so I'll just go there. This location also seems to carry fewer toys than other pet stores. Service: I didn't catch her name, but the employee with purple in her hair was wonderful, making sure we were helped, coming to greet my dog and ask about her, and even finding me to warn me when another customer came in with a large dog that wasn't friendly with other dogs, so I could pick up my chihuahua and give the bigger dog a wide berth while shopping. Only 4 stars because they didn't have what I was looking for (not much XXS-sized dog stuff for my tiny chihuahua rescue pup), and didn't have many toys I could get for my other dog at home, but the store was great aside from that. read more

I've been to this location since they opened and I never had a problem with giving my dog a bath with flea shampoo but today Brandon the manager on duty since he is on the clock and how he runs things he told me that I was going to have to buy a bottle for 14.99 Plus the $10 to give my dog wash I let him know that has never been a problem before so he said that's the way HE runs things when he's on shift I live around the area so now I have to go to another unleashed to give my dog a bath because I choose not to come over here as a paying customer and get attitude from the manager on duty so I politely said thank you and left. Now that just threw a wrench on my only day off ,that I have not cool Brandon not cool. read more

Okay a bit overpriced, specially since their really just petco, but the employees really do make up for some of that & they do have a good assortment of good stuff, cute stuff, specially for a small store!! Only my pocket book is what's stopping me from giving 4 out of 5! read more

A friendly & CLEAN environment for you & your pet. The staff are very welcoming & don't hesitate when you ask for help or for any opinions. I came in one day & asked about some durable chew toys because my dog just loves to rip up all his toys, with the help of one of the staff members, I purchased a new toy for my buddy & he loves it! (+ some treats on the side) There is a self-wash station; for about $10 you get the supplies you need. The place itself isn't as big as the one on Highland or East H st, but it's definitely still a great place! read more

This location is the best. The staff is always very friendly and helpful at every location I go to, but this is by far my favorite location. The staff is very personable, they love my dog and light up every time she walks in. The selection is always well stocked (food and BALLS for us) and the clearance section is always worth checking!! Old and new staff act like they've known us for years, it's wonderful. Thank you all very much for what you do read more

First, the GM, Chris is great, answered my questions, concerns and helped me with my huge bag of dog food. Also they have a doggie wash station that's 10 bucks and it's great, easy to use and keeps your dogs from freaking out since you're the one washing them. Also, the store is super clean!! read more

Everyone here is always nice and welcoming. Love bringing my dog here to get his monthly washes!

I really love this store . Angie was especially helpful. The moment i walked in she could tell i needed help. The prices are a bit high but they do price adjustments with their competitors with no problems. The location us great and the customer service is awesome. Angie helped my dog try on at least 4 harnesses and even helped me put this doggy car seat together in my car. Very kid friendly as well. If you need basic things then I highly recommend you coming here. For something specific, I would call and check to see if they have it, as this is a pretty small version of pet co. read more

The Store Leader at this location is AMAZING!!! His name is Matt Sorensen and he is the ONLY person I trust with all of the concerns I have feeding my two dogs. Matt is always so patient, professional and his knowledge of dog nutrition is beyond even what a vet would have. I always go to Matt for advice on what best products I need for my two dogs. (A 12 year old Akita and a 1 year old Great Pyrneese). Matt is such an asset to Petco/Unleashed. I hope the corporate people at Petco realize what an incredible employee they have in Matt. Because of Matt I will only shop at this Petco/Unleashed. Thank you Petco for having such a knowledgeable person working for you! He makes Petco the best place to purchase what your dog needs and his knowledge is beyond impressive! read more

My family love coming here whenever it is our dog's birthday and buy them a birthday cookie or if we're feeling nice and buy them a cookie for dessert after dinner. We like to come here once in a while though, because it is expensive! 1 cookie is around $2.29 and the cookie is super small but our dogs love them (especially the icing on the cookie) so it's worth it! The employees are always helpful and are knowledgable in their products :) read more

Love this place! So close to our home and has a great selection of everything in such a small store! Our pets love the workers here and are always excited when we bring them here! We also have done the pet training and love that they teach us how to train them ourselves at home! Thank you to Mercedes and Brandon for all the tips and tricks you teach us each time we come in! read more

Unleashed by Petco - Santa - Pet Training Near Me - Spring Valley, California

Matt ALWAYS provides an excellent experience! He never fails to provide amazing customer service

Great customer service, and friendly customers too which is an added bonus. I enjoy getting treats here for my dogs as well as flea products for their flea maintenance. They also offer affordable vaccines and oral flea treatments here at certain times of the month, which is convenient. It's a nuisance to do it at the vet since they will charge you for the office visit too. The only reason I took off a star is because Petco tends to be on the expensive side compared to other pet stores. I buy my food and dental chews at Costco because you get quality AND quantity for an unbeatable price. read more

My go to place for my pet's needs. The staff is always helpful and knowledgeable. Not to mention my dog loves the cookie dog treats. My grandkids and I love the doggie wash. It's a fun activity for us. read more

Friendly and knowledgeable staff. Overall a good place to shop for your pet.