Update: Steve the owner, reached out to me personally and really took the time to listen and offered some good insight and solutions to the issues i had. I really appreciated that. read more

Crown Motors Dodge - Auto Repair Near Me - Redding, California

I am the owner of a Chrysler 300c and have taken my car to Crown Motors Service Center several times for warranty work. In the beginning, communication was poor, but the work itself was completed and I received my car back within a reasonable timeframe. Later, when Crown put a new person in charge of the Dodge/Chrysler service area, things improved. On two different occasions, my car was taken in quickly, I was updated promptly, and repairs were completed within an acceptable timeframe. Unfortunately, my most recent experience was the exact opposite. On August 26, 2025, my car had to be towed into Crown. The next morning, I called to confirm they had received my key and paperwork in the night drop box. This immediately became a nightmare. Their AI operator couldn't understand what I was calling about, and it took considerable effort to reach a live person. While it wasn't the person I asked for, at least he confirmed my key and information were safe and assured me that a service tech would call me soon. That call never came. On August 28, I tried twice to reach someone, only to be sent to voicemail. The 29th, I called twice more with the same result. After the long weekend, on September 2, I made three more attempts--again, voicemail only. I was finally given the Service Manager's number, but after leaving messages, I never received a call from him either. Ten days later, someone (not a Dodge/Chrysler service tech) finally called me back, only because (as he stated, "now that the manager has been called) I was told to call you. I explained my situation, and he promised to follow up. Days passed with no word. By day 13, I called again and spoke with someone else who said they would "see what they could do." Eventually, I got another call from the same "not a Dodge/Chrysler" person, who told me the problem, assured me it was covered under warranty, but warned it might take "days and days" to get the part. When I checked with the warranty provider, I was told the part could be delivered within a day. Despite this, I heard nothing further until September 12 at 3:38 pm--day 17. The call began with, "Come get your car." When I asked for clarification, the person apologized and told me who it was, and it (my car) was ready but that the shop closed at 5:00. He offered no after-hours pickup option, no lockout service, no coordination with sales to release my key. I had to call someone else myself to finally arrange one of those solutions. By day 18, I was able to retrieve my car from the sales department. My deductible was waived, which was appropriate given the appalling service. But I never once received a call from the Service Manager, despite leaving multiple voicemails. I never received an apology. The only person who reliably communicated with me throughout this ordeal was the warranty representative--ironically, not even their responsibility. I have supported Crown Motors' Service Department in the past, because until now, my experiences were acceptable. But this time I witnessed firsthand what many others in the community have already told me: Crown's customer service is severely lacking. My Chrysler is now 12 years old, and I'll soon be in the market for a new car. I can say with certainty it will not be purchased from Crown Motors, which is a huge bummer, because I am a believer in shopping in my local community and support businesses that are owned by local people. Crown really needs to make some changes. This was the worst customer service experience, ever. read more

Crown Motors Dodge - Chrysler 300C - Auto Repair Near Me - Redding, California

Here's the updated review with the adjusted spelling: I'm extremely disappointed with my experience at Crown Motors of Redding, CA. I purchased my 2019 Ram 1500 Laramie package from them, and from the start, things were off. After spending an entire afternoon with the salesman, I was eager to leave and didn't inspect the truck closely--until I noticed a misaligned door. When I brought it up the next day, I was brushed off with "it's well within RAM specifications." It looked terrible, and only after threatening to return the vehicle did they finally fix it. Fast forward to 2021, my truck's radio failed while it was still under warranty. They replaced it at no cost, which was a relief at the time. However, in 2025, the radio failed again--this time affecting the navigation system. I was hit with a $200 diagnostic fee, and my truck sat in their shop all day with no updates. It wasn't until just before closing that I learned I'd need to shell out nearly $1,000 for a new radio because it was "no longer under warranty." With less than 30,000 miles on a six-year-old vehicle, I feel this is clearly a recurring manufacturing issue, not my fault. Moreover, Crown Motors should be more actively pursuing their customers' best interests with RAM, the manufacturer, instead of leaving us to deal with these repeated problems on our own. It's frustrating to keep facing the same issue after such a poor initial experience, and I expected better customer service and support. I hope they take responsibility for these issues rather than forcing me to repeatedly pay for a faulty product. read more

Crown Dodge has been great. I purchased a 2021 Challenger Scat Pack Wide Body and the salesman was wonderful to work with. No high pressure BS. In 10 weeks he called and said my car was here. Yahoo! Since my purchase I've had them do all the servicing. And I had them install lowering springs. My only fault was with the last service when the mechanic somehow changed the dash layout. I ended up having to return to the dealership the following day and have them set the display back to where I had it. Other than that, they're great read more

Crown Motors Dodge - Auto Repair Near Me - Redding, California

Service department went above and beyond I had two sensors and the reluctor wheel go out while traveling to Washington was towed in at around noon on Tuesday and they were able to get me back on the road by Wednesday at one. They were extremely supportive and allowed me to stay in my travel trailer in there lot overnight. The Dodge service manager Noe was great there was a sales lady named Jessica that even though we were in the service area made sure we were being taken care of. Just good people. read more

Needed an oil change for a Ram 1500, I started calling them for a service price and appointment. I left my name and number. A total of four calls with only the receptionist to talk to. Still waiting for a call back. I'll go with the local mechanic I usually use, at least he returns my calls on the same day. read more

Got a service done on my vehicle and was very pleased the service advisors are doing a great job understanding the needs of the customers could not ask for a better place to take my vehicle here for service read more

This is for the Ford Fleet Department on behalf of my cousin. My cousin brought in his Ford bus because the PCM needed to be programmed, but they didn't ask what was wrong and just made him fill out a sheet of paper, then guaranteed to have it programmed in couple weeks. A month flew by and they never called for an update, so my cousin called and they lied saying they called few days earlier then said they couldn't program the PCM despite guaranteeing it a month ago leaving my cousin homeless for a month and counting. He had no choice to leave it at this dealership because this is where it stopped working and they were the only ones who said *and guaranteed* they'd fix it. They said their technology is too new and couldn't do anything about it. They completely lied to my cousin from the get-go. They recommended another mechanic who my cousin called and said they couldn't do it either. My cousin asked for this dealership, at the very least, tow it down the road to another mechanic but they refused. They then hung up on him - and I was there for this entire encounter. They were rude, unprofessional, and immature. Too bad there's nothing lower than 1 star. read more

"Let's look at one truck lot" he said "I am not ready to buy. Just look..." he said That was at noon 7 hours later.... Today, my husband and I found ourselves on a bike ride during the break in the rain and swung by your dealership with the intent of just browsing and STARTING the conversation of buying a truck for our family in the next year. Brittani was very attentive immediately and very friendly. She did not have an air about her that was pushy or manipulative, so it ultimately led to us spending several hours with her. She was patient, and worked really hard with our budget in mind. We wound up walking away with a truck that our family could enjoy for camping adventures in the years to come. As a family of six, we wanted something durable that could last on camping trips and bike rides and everything else we threw at it. But we didn't want to break the bank! A finance guy even came over from your Nissan dealership and helped to speed up the financing process even though it was just at closing time. All in all, it was one of the quickest and gentlest experience buying a car that I have ever had. read more

Crown Motors Dodge - His new toy coming home. Thanks Brittani for making this pretty painless! - Auto Repair Near Me - Redding, California

Why bother making an appointment? I made an appointment a week in advance for 9:30 am for a fix that was to take 3 hours. Never heard from them. When I called at 4 to get a status, they said they were still working on it and could they keep it overnight!! It was a recall fix that the recall notice said should take 15 minutes! Crown said 3 hours for whatever reason but still did not get it done timely. read more

Sorry, But wanted to take my 2019 Ram truck in for service. Wouldn't start. Ask to talk to service adviser, he wasn't available. Left a phone message .... still no call back. 5 hours went by. New phone call to them, 2 hours later, asked to schedule a warranty service for my truck they are scheduling about 2 weeks out. For warranty service, this is really poor service. Something is wrong with this time frame. My review is based on the lack of availability to their service people, and their inability to call back. How can a dealer be almost 2 weeks out before they could look at your vehicle that's still under warranty. So..... I found SJDenham in Redding. . They answered the phone, talked to a service advisor, they will look at my truck today! My vehicle was repaired by the end of the day. If I would've took it to Crown motors it would be sitting in their back lot for the next week and a half. If You have a Ram, I suggest going to SJ Denmen read more

I was moving from So. California to Corvallis, OR, in the middle of August 2020, and my 2017 RAM Ecodiesel truck was full of my belongings and my cat. Suddenly, the truck just stopped running on the 5 about 20 miles into the mountains past Redding. Crown Motors is the only RAM/Jeep repair shop for miles. I called, and was told that they were 3 weeks behind and I could make an appointment. But when I explained I was moving, just passing through, and had a cat with me, they got me in right away. The tow got there late afternoon and I was told they could look at it in the morning. Turned out a sensor in the turbo was clogged. I was back on the road by 11 the next morning. It was a great experience working with them. Very accommodating, they recommended a few motels I could try, had a driver take me to the motel, and picked me up first thing in the morning. They were very professional and courteous. If I lived in Redding, they'd be my first choice for service. read more

We are so pleased with everyone we came in contact with at the dealership! We broke down on the 299 & had to be towed to them right before closing time on a Saturday. Annette went above and beyond staying in contact with me & even had a rental ready for us as soon as we got there with the tow truck. They found out what was wrong with the truck truck Monday morning & are fixing it. Thank you thank you!!! read more

Too bad there is nothing lower than 1 star. I purchased a Ram truck from a private party. Was directed by UConnect how to update the software. The update failed due to their issue not mine. Opened a claim with them. Was instructed to make an appointment with Crown Dodge in Redding. The truck was unusable for the 3 weeks it took to get to the appointment day. Truck would need to be towed since the software issue has made the truck not start. Yes we checked the battery. Not the problem. We have the truck towed to Crown Motors for our appointment. When we arrive we are told they can't do any warranty work, for at least 6-8 weeks. The service writer Cody actually said to me "you can have it towed home and make another appointment in 6-8weeks". Then he proceeded to tell me he had called over 60 people today to reschedule them. I asked why I had not received a call since my appointment was today. He just looked at me with a deer in the headlights look Then said if I just wanted to pay for the work they could do it. Sounds like bait and switch if you asked me. I will never go back to Crown motors again even if they are the last service provider on earth. For those of you with Fords, Dodges, Honda's, and Nissans stay away. They will only help you if you want to pay out of pocket. read more

Very, very dissatisfied with the customer service. I purchased a new 2022 Honda Ridgeline and told them I'd like accessories to go along with my purchase which would have been an additional $2,000 - $3000 extra. Once I signed the paperwork and drove off the lot, was the last time I heard anything from them. No follow up calls to see if I liked it or not. I won't even take it back to get it serviced. STAY AWAY FROM THEM read more

I took my Ram 2500 into the dealership for some warranty work over 2 weeks ago. I have called 10 times to get the Service person to get back to me.I have called and left messages on the service number and his cell service.....can't get anyone to call me back!! They initially told me they would need my truck for possible 2 months....it's under warranty and because it's their fault they can't get the replacement parts, they refuse to give me a temporary replacement vehicle.I called Dodge Customer care and they had me on the line for 1 hour.....they tried calling Crown Motors and couldn't get through either.........their solution is maybe I could call the dealership again tomorrow and see if someone answers the phone!!! I am totally disappointed in Ram and their Customer Service is subpar to say the least!! There is too much competition out there and companies need to be aware that customers want reliability!! read more

I've been dealing with Mike Eastman at Crown motors. After asking about pricing for months I never received an answer from Mike until the very end and I had already sold my car to buy the one he was promising. When the car was shipped he came on and said they wanted a $50,000. mark up over MSRP. He wasted my time for months and I sold my car. Shady at best. Time for the BBB complaint next and who knows what else. Drive to Sacramento or elsewhere for a car. read more

I got a vehicle from here in the beginning of the year and I have had nothing but problems and they say they fix em get the car back and it's just the same so it's got to the point of them telling us nothing is wrong with my car and they can't do anything about it ?! Excuse me. I'm a mother with two children who deserve to be in a reliable vehicle that I'm paying 16k for. I have had more time spent in rental cars than i have my own vehicle and not only that but every time I get my car back from crown motors it has 5 miles- 12 miles in my vehicle ! THEY HAVE THERE OWN GAS WHY CANT THEY REFIL MY TANK TO WHERE IT WAS LEFT WITH THEM?! They had talked us into buying this car instead of the one we wanted imagine that. They probably needed to get it off the lot and knew it wasn't in prime condition like we were told and swore. I wouldn't recommend getting a car through them unless it's brand freaking new with 10 miles on it because they are not very truthful about the vehicles conditions clearly. read more

Had a great experience at crown and Redding. If you need great personable, professionalism, and all around real person that will go out of her way to get you the best possible deal, go see Debbie Allen! read more

Horrible customer service, make the drive to Chico or Corning to get anything done on your cars

Well if there's anyone in Redding who plan on buying a used or new car from Crown Motors, you might want to go somewhere else, six day's ago Stretch bought a 2012 Dodge Challenger was on freeway and the front end fell off, yep spoiler lower grill and they said your on your own....you have to understand this is a huge outfit, I bought a car from a small business on Athens st here in Redding and the motor went out the next day, that guy went in half for new motor and his employees put it in free of charge. I'm actually blown away. On top of everything they called him a lier that he hit something, all he did was change lanes which not only did he have a witness but the guy who did the estimate said he didn't hit anything. read more

We were traveling through town headed to Oregon when a hot engine light came on in our new Jeep. We drove into the service bay at crown motors and within five minutes were being assisted by Cody. He was polite, professional and explained everything he was doing. Turns out our coolant system, that had a warranty covered issue fixed last week, "burped" somewhere on our trip. We just needed a top off. We don't live here but would recommend it to anyone who does or is just passing through. In and out in 20 minutes!! Thanks for your great service Cody. read more

Crown Motors Dodge - Crown Dodge Service Bay - Auto Repair Near Me - Redding, California

Just bought my first car from here, and I couldn't be more satisfied with my experience. The staff were super friendly, helpful, and honest. They try their best to get you the best. They value your time and make things happen. Debbie was a great help in not only helping me decide on a car that's right for me, but also providing me with similar options, explaining details to me, and staying in touch throughout the buying process. I would highly recommend for anyone looking to buy a car. read more

Bought a new Ram 2500 memorial day weekend of 2018 and I agree to have three. Accessories put on and they new when I signed the contact that I needed a fifth wheel and specifically requested a fifth wheel. Now they are refusing to add the fifth wheel even though it was added in with all the accessories and I signed for. The GM fixed the the issue and is a very good guy and I believe I will work with them agin for fixing the issue thank you Steve. read more

my parents on mother's day drove to Redding from Yreka to specifically buy a New Dodge Truck, my father's favorite type of car and truck for 68years now. They paid close to $70k for a new 2020 truck with lots of add ons, and in a certain color blue etc so it was well over MSRP. They received their new truck on Friday May 15 2020 and it was not what they wanted. Not only was it the wrong color blue but many purchased add ons are missing! The Truck was to be delivered on a trailer but instead, the truck was driven up here by a member of the staff who was not wearing a mask or gloves and didn't even bother or offer to wipe down the inside of the truck that was being delivered. This just shocks me that a company was so careless with the lives of its customers and couldn't even bother to deliver what the customer wanted and paid for. Truly disappointing that in these troubled times not even the truck industry or dealerships will take care of its paying customers. in the photo the light blue truck color is what we wanted on the new truck. Instead they delivered the dark blue truck and told us that if we stood far enough way the 2 blues looked close to each other. Obvious Epic color matching fail!!!! read more

Crown Motors Dodge - these 2 blues do not match - Auto Repair Near Me - Redding, California

I called to make an appointment because my car was leaking and they got me in the next day. Very pleasant and considerate to deal with.

I would give Zero stars if I could. I would NOT recommend Crown Motors if my life depended on it. Disgustingly unprofessional and incapable of providing acceptable customer service. I've purchased 2 brand new vehicles from them and have had nothing but issues, let me explain. The first time I ever had my oil changed in their service center, there was oil left all over my engine cover, and then the second time, there was oil all over the inside of my windshield from when they put the service sticker in the window. I am also always missing my tire stem caps after having my tires rotated. I've also called several times to ask questions in regards to my manufacturer warranty, however they never called me back after I left several messages and now I am out of warranty which results in me spending extra money to get things fixed that should have been free. Not only do they neglect their customers, but I have also scheduled appointments to get recalls taken care of, only to show up for that appointment that I had scheduled nearly a month in advance that they didn't have the parts. And then I received a call when the parts arrived, but yet AGAIN, when I went to pick them up, the parts were nowhere to be found. Also, 2 weeks ago, April, the customer service manager stated that she would have the service manager get ahold of me to resolve these issues, but it has now been 2 weeks, and still no call. I will NEVER recommend anybody to this business and I will be looking into another service center/ dealership for all of my vehicles needs. They are nothing but issue after issue. read more

The absolute worst customer care I have ever dealt with. Their service center are incompetent at best! They lie and do shotty work! Say a time they will be done and when it's been much longer are nowhere to be found with the vehicle torn half apart! I will NEVER be using them ever again! Any other ford dealership has to be better than this. Do not trust them and do not give them your business! We were supposed to get our vehicle back in less than a day! 5 days later they tell us less than an hour... Now 2 hrs later and nothing can't even get a straight answer! read more

If I could I would give zero stars. Made an appointment online on my 2017 Pacifica as the check engine light was on. I was leaving for the week so i took my other car and my girlfriend offered to take it to be looked at. Drove 40 miles to be informed by Cory, an indifferent service person that they couldn't look at the car and the 'online ordering never works right.' She explained her frustration about the trip and he then added that they were booked to the end of August. It's July 8th. So transparent and blatant that he didn't care and couldn't be bothered. I'm a car guy and buy a LOT of vehicles..I've lost track how many. I can assure you that I will never return to Crown Motors. read more

So far our experience has been amazing. Donn worked so hard to get us the best deal on our brand new 2016 Ram 1500. The dealership got us the best deal. Thank you. read more

This was the best car buying experience I have ever had. I work late and live over 2 hours from this dealership, but the staff stayed over an hour late for me to arrive to purchase my vehicle. Not only did they stay late, they didn't at all seem annoyed with me for making their night drag on. This was a family-style buying experience that felt very genuine. The way this dealer is setup, they have a lot of the major brands all right in the same lot (it's a big lot) so you can easily just walk around to check out all their inventory with the same person. I didn't get to spend much time there as I was in a hurry to get on the road, but they had a very large inventory which was well organized. Every person I came into contact with was helpful, polite, and knowledgeable. The finance guy was hilarious and the manager who allowed everyone to stay late was very polite to both me and her staff. My sales person's name was Steven Roberts. Young guy, very knowledgeable of the vehicle, and most importantly not pushy at all. He said he was going to call me the next morning (didn't say what time) and he called me right at 8am with all the answers to my previous days questions. Steven worked hard to get this deal setup perfectly for me. He was on the phone with Chrysler, straightening out all the little nuances of the financing and gathering the answers to all my questions. It was locked down so good that I literally had to just show up and grab the keys. Phenomenal job by Steven and this dealer. I have never been to Redding before in my life and after this experience I would not hesitate to return. Great town with great people. read more

Went in to pick-up a very specific part for my charger, both gentlemen we spoke with were very friendly and patient (which I'm used to rarely getting much of either from at any auto-parts location). Together we found the part, and the price itself was relatively fair as well. read more

I recently purchased a Ford truck from Crown Ford in Redding,Ca. They have great employees and treat customers with respect. John Taylor dealt with me , as I am a little difficult at times. He is a wonderful person and a great asset to the dealership. I thank him for the way he treated me and my wife and I consider him a friend and will purchase vehicles from him in the future. Great dealership. read more

Dont buy a car from these company... they are not honest and took my car that I was waiting for and sell to another person just because they payed an over price.. terrible place... Do not trust in this place. read more

My dad bought a new 2018 Dodge Challenger. It's a beautiful car . He was given x serious radio. He took his car home and went to use his subscription, and there was no app. He called crown dealer to tell them his problem and they said He had no file and that radio wasn't included. So He take it home and wife u tubed issue. So come to find out my stereo is stock 2015 radio In my 2018 car. I called manufacturer in Ontario Canada and they said that is normal. They said to call my dodge dealer and have them fix it, he only got the run around. All he wants is the radio to be changed out so he can enjoy his radio he thought he was getting with the car. read more

I bought a 2018 Dodge Challenger from Crown Motors in Redding, CA in June. I went for the test drive and asked where is the cd player? I was told I had satellite radio and everything else is outdated. My daughter tried to get the radio station she listens to and there was no satellite radio there. The app logo was no longer there! I took it back to the dealer where the service department tech. tried to reboot the radio he asked me to come back next day. I went back the next day and he said he had never come across a problem like this and said they would probably have to put in the correct radio. He said he would call me and let me know what was going on. I never received a call. I learned shortly after that I have a 2015 radio in my 2018 Challenger. I have made several calls to try to resolve this issue with no success. I have called Chrysler corp. they say go back to the dealer the dealer tells me that is the way it is. Buyer beware! Make sure you go through EVERYTHING to make sure the vehicle you buy has all of the latest parts. D. Smith read more

Crown Motors is a dishonest dealer and lied...went to buy a Dodge Challenger was quoted a price over the phone but when I went to buy the car the salesman Max said he made a mistake on the price and the price is more...needless to say my experience at Crown was disgusting every bad slime ball tactic you hear about car salesmen happens here...lie about price... they take your keys and drivers license and play the check with the manager games where you are stuck there begging for your keys and license back and they continue to lie and show new prices that aren't any better than the offer they gave an hour ago...DON'T WASTE YOUR TIME AT THIS DISHONEST DEALER...Robert B. read more

Just to let people know. The service after the sale is terrible. I have had my Ram Truck for two years. All 3 times trying to make an appointment I have run into problems making it. They keep saying the will correct the problem, but it is the same every time. Their electronic way of making an appointment, they say they will confirm it, well they never did as they sent it to another email which they had on file, so why ask for it when you are doing the form. Then they give you a run around when you call for an appointment. I would never recommend this business, for any service. I will be driving out of town from now on. Clown Motors sucks. like it did for years. read more

I recently bought my 2015 Jeep Patriot from Crown and was assisted by Ronnie Fernald. He was incredibly knowledgeable about models that fit what I was looking for, and even though he said he was new to Crown Motors, I could tell that he is not new to selling cars and helping customers find what they're looking for! He helped make the process quick and easy - within the span of a couple of hours, I had found what I wanted and I left the same day driving it off the lot. Since then, he's kept in contact with me, following up, and even helped me get the car back into the dealership for a quick inspection. The entire staff at Crown seemed very helpful, but Ronnie easily stands out. Go buy a car from Ronnie Fernald! read more

Donn the salesman was great, but the so called 'bumper to bumper' warranty is worthless, hence the 2 star rating.