Very straightforward and still in business here at Crossroads Trading. Yes, they are known and established for decades and have enough staffs hired during summertime to check bag drop offs from customers who are selling fashion items to Crossroads Trading. If you walk in randomly to sell your stuff to them, expect a wait time of 30 minutes to 1 hour after drop offs. Sign in to add your name at self service tablet. Yes, these days, lines are much longer and people have a lot of time to hang around, so there may be limited seats inside. You can get cash or store credit as desired. Parking lot if just outside the door. Convenient. I like Crossroads, but they still want mainly brand names, good looking styles and mostly items in like new conditions. Major brands accepted. They don't take unbranded or unpopular brands. Their store is filled with all beautiful items though. I like nearly every piece I touched on the racks. Very organized. Yes, clothes and handbags are all beautiful, including the higher end luxury items. Crossroads Trading shines like no other competitions. Good business model for secondhand clothing, bags, shoes, and more. Worth it here. read more

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I was waiting for my clothes to be viewed and I checked in. The lady assured me that it was gonna be quick and that a lot of people weren't responding to the line. I waited about 30 minutes and then a guy walks in with two ikea bags. She told him that she'll see him next immediately. I waited an hour to be finally seen and she only took 1 item out 10 because they are only getting fall clothes. Even though, she accepted the summer clothes of that one guy!! Not worth my time or money. Please treat customers fairly and accordingly. read more

Crossroads Trading buys and sells used clothes and accessories. It's a big, busy store with a security guard at the front door and a large inventory of trendy clothes and accessories for men and women. The store seemed to be nicely organized but could use a good sweeping. I saw a hanging item that reached the floor covered in dust bunnies at the bottom. I was surprised by the number of designer bags they have in the locked glass case. The designers include Gucci, Chanel, Loewe, Coach, Fendi, and many more. While most were pricey, they looked like they were in excellent condition and some were reasonably priced. Not sure how thorough their authentication process is and how often fakes slip through. There were lots more lower end bags hanging openly on the walls, but they weren't quite as nice. I'll most likely stop in once in a while to see what they have to offer. read more

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I went in 1 day ago now and I dropped of my clothes and asked them to donate any clothes they don't take ( assuming they would take some items, dumb of me ) They send me a email saying they didnt take anything and wrote everything with question marks at the end of each sentence. I will add a screenshot. That day I went to drop off everything someone apparently had left their dog unattended on a leash which I guess to them is okay ( to me its not ) and I came to tell them because the dog looked sad so I worried the lady goes well we are aware and I think the owner is walking around the store ! Like okay way to blow me off. I let them keep my clothes but they also lost my business. Which clearly did not matter from the start. I dont understand what they are so quote on quote picky for if all their items are usually in very used condition and VERY out of style Also I saw a lady post about how the security is very creepy and made her feel uneasy. I thought the same he is constantly starting just at one person for a long period of time. Super uncomfortable. read more

This review is not directly towards the store but about the security guard working this morning. I went in to sell and as i waiting i was walking around for about 30 minutes. The entire time the security man standing at the door was staring very creepily at me and to all the women in the store it made me and my daughter uncomfortable and avoided walking near him. He was staring at the female employee for 10 minutes straight i could tell she was very uncomfortable. Please be aware of this man at this location! read more

Hello fellow sellers/shoppers, I have been to this location numerous times throughout the years and I have slowly seen this store shift from a thrift store to a 'high end' boutique. The clothes you sell will be highly critiqued by the fashion taste of the individual associate reviewing your items. Factors that come into play when reviewing items are if you're of a different sex of the reviewer, your demeanor, and the fashion taste of the reviewer at the time. I highly suggest investing your time towards a different location and not this particular one, you will be disappointed. Also, if you have vintage items definitly go to other locations like "Black & Brown" instead of here, they will low ball you. Lastly, the managers are unprofessional and will diminish you. The shop is run by sorority girls and after viewing your clothes they will toss things back into the bag unfolded if folded initially. They treat your items like trash and they have big egos because of the clout of working at a 'thrift store'. read more

Bad selling experience - there's a wait & they only bought little pieces out of all the bags of clothes I brought in. I noticed some clothes they are selling were stained with makeup and holes. Clothing selection is not great and on the expensive side (white tank top from Garage selling for $17) read more

This place is actually really awesome. I came for some burning man hunting and was able to grab barely used Nikes, a light bright North Face jacket and a long sleeve to protect from the sun. Saw barely used Uggs and other cute things i would definitely be interested in grabbing next time! read more

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I want to like this place so bad but I had an unfortunate experience selling my clothing. Staff is friendly but according to them my clothing was "out of style" when I had been here before and sold basically my entire bag. I understand fast fashion but when I looked through the entire store everything looked similar to what I was selling. Keep in mind I had aritzia, oak + fort, UO, brandy, garage, and other well known brands. I think what struck me the most was the fact they took my unif skirt, brand new dickies jeans, brand new john galt pants, and a few other newer items that were worth way more than the $24 I received. She all quickly tossed it into the bin and it was wheeled away before I could change my mind. Disappointed that I wasted my time but at least I know now to bring my clothing elsewhere! read more

Crossroads SJ is the best resale clothing store you'll find. My two adult daughters and I love the ecological and economic benefits of thrifting and we've been to *many* resale stores across California. This one has them beat by a mile. The staff is really friendly and attentive. We're regularly greeted with a smile. There's literally always a dressing room available and an attendant to let you in. The selection is bar none -- which is important to keep in mind as you read reviews from people who felt poorly about their buy back experiences. Everything is well-curated, and their being discerning helps the buyer. As a seller, I've been happy with what they've chosen to purchase and consider any buy-back pure bonus. They are providing a service to both the seller as well as the buyer. Side note...a bunch of our family's Christmas gifts to each other came from here, which was helpful on the wallet as the value is bar-none. We're constantly complimented by friends and strangers on items that were purchased from here. Highly recommend! read more

Loved the store. First time going today and everyone was super friendly. Fitting rooms were not chaotic, great pieces and all sizes. Some items were half off so i didn't spend as much as i thought i would. Definitely going to go back. I know they have low reviews on selling your items but as just a typical buyer it's great! Fair prices for what you buy! read more

Decent place for both buyers and sellers of secondhand clothing. I'm a big fan of their consignment policy where you can either get 30% in cash or 50% in store credit. They've recently moved towards having your credit stored on your account and not on a physical card, which I love! It can be rather daunting as a seller to come here and not know what clothing items they'll pick out from you, but they are upfront about what labels they prefer and what clothing aesthetic they are going for (also love that they curate different clothing racks based on themes) if you look behind their selling counter! The workers here are very friendly and also don't mind if you ask them to take some clothing items down when they are up on display on the walls. I'm a big fan of their designer case, I've gotten Prada shoes for $80 and a Burberry scarf for around $200 when they retail for much more. read more

BEST PLACE TO SHOP FR FR. After a lack of luck on my side with other thrift stores, stepping into this place was like seeing the light at the end of the tunnel. I can't speak on the selling experience, but I can speak on the shopping experience. They have SO MUCH good stuff. Literally such a goated selection. Everything is super trendy and basically everything you would see on your fit inspo pinterest board. The value is pretty good considering they have so many of the big name brands from lululemon, urban outfitters, brandy melville, aritzia, levi's, etc! They even have plenty of vintage finds. 1000% would come here again. read more

Crossroads Trading - Used, Vintage & Consignment Near Me - San Jose, California

I don't think they are use to High End goods, but seem like nice people anyhow. The Hispanic woman should be avoided. She offered ~180. for a brand new with tags item that cost over $1,500 on consignment. read more

I have come here a couple times of the last couple years. I have found great items in here but if you are looking for a decent trade/buy experience, go elsewhere. You can wait upwards of an hour for them to take two items. That is not much of an issue as much as the way they conduct their buy process. I get that items are out of season or maybe not in the condition they would prefer. However, my major issue is that I will bring items neatly folded in a bag and they rummage thru making a mess. It may take too much time to fold it in the way they came but the last time I was there, the woman just muddled thru my bags (and several other individuals) without looking at the items. Mind you there were lightly used Lululemon, Frye shoes, Stella McCartney, amongst other "core" and "vintage" brand they carry. I ended up taking it to another buy/sell and they took a good amount of items and were transparent of the items taken/marked price. Even if the items don't suit your clientele/in season for the floor, a basic courtesy in not making a mess of other people's items would be appreciated. read more

Ivory is so professional and sweet, The cashier is a black queen and they treated me fairly on my 8 items. Supreme,asics,stussy,nike were some items I took. read more

I've been going here for what feels like 10 years now and it can be hit or miss but lately, it's been good. Sometimes I find clothes on the racks with obvious stains or items that just don't make sense on how the buyer would have selected the item which makes me question if they're putting in their old clothes or something... they can be SO picky with perfectly good in season clothes yet some stuff on the racks makes me wonder how they heck they ended up there. Most of the staff are friendly and helpful, prices can be a bit high for what you get. It's nice that the new system stores the trade-in credit via your phone number so no more needing to carry around the store credit cards. read more

Horrible experience for the 2nd time. I had a horrible first experience but thought let me just try again maybe it was the associate who helped me but NOPE!! Horrible experience! They start by throwing items after tagging them into a bin so by the time they get you to come up to tell you total amount you have no choice but to just say yes. They don't show you what they are taking and claimed they only took 4 items for a whopping $26 and some change- but they definitely took more and all items were name branded like lululemon, calvin klein, and some brand new beautiful steve madden bedazzled sneakers. They need to improve on their way of doing things- they must survive off ripping off their customers...Posted about this on my social media and had multiple people tell me their horror stories from selling here. 10/10 do not recommend!!! If I could give 0 stars I would!!! read more

Crossroads San Carlos: Where the Clothes Are Curated and So Is the Attitude Step into Crossroads on San Carlos and you'll find a secondhand boutique that thinks it's on Melrose--but with better parking. The infamous glass case gleams like a fashion altar, housing high-ticket pieces from Gucci, Marc Jacobs, Diesel, and the occasional Levi's that somehow costs more than it did new. It's thrift with an ego, and honestly? We're kind of here for it. Selling: A Masterclass in Getting Lowballed You can walk in with a carefully curated bag of clean, on-trend pieces... and walk out with either 30% cash or 50% store credit that barely makes you feel better about the offer. It's convenient, sure--but if you've ever listed on Grailed, Depop, or The RealReal, you'll feel the hit. That said, for the lazy and the time-starved, Crossroads is the plug. Just don't look your garment in the eye as you hand it over for pennies. Inventory: A Mix of Normcore, Streetwear, and "Almost There" Menswear here is decent--think Everlane, Uniqlo, and Zara mixed with the occasional vintage find or designer piece someone's ex-girlfriend made them sell. Quality varies. Some items are mint, others have "lived-in charm," and a few feel like they've lived too much (spot check those knee patches). Proceed with a discerning eye and low expectations, and you might strike gold. Snag some blue carhartt denim for $30 #Winning Fitting Room Energy: Influencer Mirror, Shoplifter Limits Trying on clothes is part aesthetic, part security protocol. Limited items per visit--likely due to past "tag swaps" and stolen dreams. But the main mirror? It's got that warm tone, wide-angle flattery that makes you feel like you've been scouted for a street style blog. Use wisely. The delusion is free. Staff & Store Hours: Vibe Check Required Staff range from chill and helpful to vaguely judgmental, like they're about to ask you what year your boots are from. Store hours say 11-7, but call ahead or risk the heartbreak of a locked door and an unfulfilled retail fantasy. No serotonin hit. Just vibes. And maybe tears. The Verdict Crossroads San Carlos is secondhand with standards and a side of sass. You probably won't get rich selling here, but you might walk out looking slightly cooler than when you walked in. And in this economy, that's worth something. read more

Blonde girl with short hair only took two pieces of clothing out of all the clothes I brought. Brought two large bags full of many unworn branded clothes and used clothes(levis, brandy, etc.) and she picked a brandy shirt and a columbia jacket, which she offered me only 10$ for both. Waste of my time! never coming back read more

I came her on a Sunday close to noon time and put my name and number on the waitlist on the iPad located to the right on the countertop. A lady at the front told me there was no wait so I went back to my car to bring 2 large bags of clothing in since I read from other reviews it can take a while. It took just a few minutes for her to sort through my things and she chose 3 items that she showed me on the counter before telling me they would pay $18.60 for them in cash and a few dollars more if it was store credit. She was polite and the whole process was quick and efficient. The parking lot had plenty of parking as well.The selection of clothes I saw on a dress rack were ok and not too much my style which is why I decided to take cash instead of store credit. I saw a fair amount of people shopping here so they must have styles that they liked read more

Great prices and huge selections. They also buy clothes, but the wait can get extremely long (we waited over an hour). I liked their shoe selections and their prices are pretty good. I picked out a green gingham dress that came out to $18.50 after tax. There are also fitting rooms to try on clothes. Service was pretty good. The only downside is that it's located in a really sketchy area. Crossroads is surrounded by a bunch of adult shops and abandoned parking lots + buildings (like the old Western Appliances). It's quite a drive from where I live, but I'm terms of deals, it's a solid choice for a thrift store. read more

Crossroads Trading - Interior - Used, Vintage & Consignment Near Me - San Jose, California

I came in on a rainy Tuesday evening and made my usual rounds. Shoes, jackets but nothing was catching my eye until I ventured into the men's section. There behold a 90s LL bean vintage leather bomber in my size. What a steal, for genuine leather and wool details. It was in perfect condition and looked like it had barely been worn. I lucked out bc it wasn't busy at all and this place is usually crawling with people buying / selling. read more

10 years ago when they first opened they bought all my stuff for a below 50 percent price but now they built a name for themselves they became extremely picky and give like $2-$5 per item. I can blindfold myself I get more for any item online than wasting time here. read more

selection is great, pretty much like any other crossroads, but i've also seen so much brandy melville being resold here at retail price or more which makes no sense. and all but maybe one staff member are incredibly rude and snobby. i've been here three times and all three times i've interacted minimally with the staff. just to check out and go into the fitting room once. and somehow everyone was so rude each time. snappy, won't look at you when they talk to you, and also will pretend to not see you standing there waiting to ask for help. then when you do, they go "yes? can i help you?" not coming back read more

A cute little shop with super nice staff. Usually has a lot of selection, too. Highly recommend this place. Picked up a plain white tank for my wife for $2. read more

As much as I would love to gatekeep this thrift store, I really enjoyed shopping here. There are a lot of items and they are usually separated by size to help shoppers find items more easily. Designer brand items are kept in cases! Fitting rooms have a max of 10 items, but they'll hold your clothing if you have more than 10. Each item was around $15-$20, but I thoroughly enjoyed the selection and found a lot of great stuff so that price point seems reasonable. read more

It's pretty chill, the workers are a little grumpy at most but overall can't really complain it's a thrift store.

Crossroads is great for buying or selling. I end up loving something every time I come here - it's almost guaranteed! The thing is, instead of leaving with a few pieces I kinda like, I leave with a couple I'm obsessed with. They do a great job curating pieces here. As far as selling goes it's very fair, and I've learned a lot the more I've visited. They want trendy, cool, and unique pieces - not generic t-shirts and simple pieces. At least if you want to get a decent amount of money. I usually do store credit here since it stretches my money out further and I end up using it on some cool pieces! I've come here with bags, but I've also gotten just a few things sold, so it's not a spot to expect to get rid of everything either! But you'll be able to get solid prices and know that your pieces are going to a good, loving, home. This location also has a great vibe here and they also play fun, great, hits from a variety of decades too. I've had shorter days where I'd come and be able to sell within 20 min, but also an hour long wait. It depends on the day and crowd, but it's important to not have any expectations for the time frame! I'd recommend the spot to anyone who loves clothes, since it's always a fun experience every time I come and visit. read more

all my experiences here have sucked employee wise. They laugh at the clothes you bring in to sell. I once experienced an employee who had really short hair and glasses looking through the stuff i had brought in and she said " what is this? " laughing with her co worker. A couple weeks later I had brought in more clothing and will always see the employees whispering and giggling about what other people bring in. Really gives off mean girl vibes. ( all of this was done in 2023 ) I had just recently went in to sell more clothing and I still experienced the same experience from other employees as well. Also if you're trying clothing on in the fitting room be prepared to get knocked on hardly with employees shouting at you to basically hurry up. I have had 3 shoulder surgeries so it's hard to try things on. Again it's always that girl with short hair and glasses. read more

This place is a fkn joke! Look at all the bad reviews, they all have the same bad experience. And the business manager has the same response and NOTHING was done to address the issue. All the responses sound like they were written by ChatGPT. Yea nice try lol. Anyways, I brought in some clothes and shoes to sell. But before I brought anything in I called to make sure they would take the type and brands of clothes i bring in so I wouldn't waste my time. This was my first time selling anything so of course I didn't know what the process is. I walked in the store and just like other reviewers said, there was no greetings and the girls just look at you all weird. I walked up to the selling counter and stood there for a few minutes until one girl finally told me to sign in. I looked around the counter to look for the list or a notepad or something to sign in but didn't see anything. And none of the girls helped me or tell me where to sign in, but I figured out myself that it has to be done on an iPad. Waited for almost an hour until they finally texted me that it was my turn. The girl that went through my stuff told me to go somewhere until she's done. Like I'm not allowed to wait there and see what she was doing with my stuff? I walked away but I noticed she tagged some of my stuff and put them away so I can't see them.. hmm. While I was waiting I browsed around the store and oh boy, some of the clothes and shoes were dusty and dirty and they were priced kinda high. They actually take dirty stuff like that? My clothes and shoes were almost new and some were brand new with tags attached. I thought I'd get a good price out of them but nooo... I can't believe they low balled me on my brand new shoes and jackets! And some of the stuff they don't take I actually saw the almost same thing on the racks! Like I said this place is a complete joke. I'd rather sell somewhere else and make triple the mount lol. Don't waste your time here guys, unless you're desperate for chump change or need to put something over your naked body. First time here and definitely my last! read more

I brought in 2 big bags of clothes to sell. The girl going through my clothes placed my bag behind the counter as she was going through it. After she was done, she said I have $31 in credit or $19 if I cash out. I asked her how many pieces did she bought from me and she said only a few and they don't buy Fashion Nova brand. Prior to coming in I called to ask if they buy Fashion Nova brand and they said yes but needs to see the pieces. I said they all have tags on them. The gal on the phone said that's even better. read more

Buyer's perspective here - really enjoyed my experience. I was in a rush so I didn't buy anything but this was my first thrifting experience and this place really set a good standard as to what I was looking for. The store is clean, items are organized (by category of clothing and then sizes) , and their inventory is huge. Noticed a nice selection of higher end brand items. I'll be back with more time. As a fair warning, this place can be a little pricey for some items given its a thrift store - but it's all about having a good eye for the nice bargain ;) read more

Crossroads Trading - Used, Vintage & Consignment Near Me - San Jose, California

I usually keep my favorite Consignment and Thrift stores to myself because I'm afraid they'll be picked through lol. But I'm trying to be more intentional with my purchases these days and am shopping a bit less. I wanted to share a review of this spot! This has been a favorite consignment store of mine forever, been coming here since high school. Great selections here, the staff is usually pretty nice. You can use their app to join the selling line before you arrive too which can be handy when selling clothes. I like to sell old clothes of mine I no longer wear here, and they usually will buy atleast a few pieces! Love shopping here too so many great finds every time. This time I opted to get the long black Selkie dress which was super cute, I can't wait to go to an afternoon tea or picnic type occasion this spring/summer to wear it. The prices have gone up a bit now but you can still find some great deals here, they do a great job curating everything so it's worth it! I also really loved the DVF and Dolce and Gabana dresses but didn't have time to try those on. Was also tempted to buy the motorcycle girl bay and the Brandon Blackwood bag too! Maybe next time if there still there lol. Anyways definitely a great spot to checkout whether your buying or selling clothes, it's good for the environment, your wallet and your closet! read more

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Waited an hour with high end branded women's clothing, half brand new with tags and was told they could not buy any as they are more casual. When I asked what do you mean they pulled out one pair of dress paints and said "these don't sell needs to be more mellow and casual" read more

I have been a buyer and a seller here and this is my experience: As seller- yet are not consistent on what they buy from people. I took a bag of items in once and they only bought back 2 items. I brought back the same items they didn't want during my next visit with a different staff member and they purchased almost every piece in the bag. Once I went to collect my money from the sell it only cam out to a little under 40 bucks. This was for two pair of coach shoes 4 pair of for all mankind jeans and two Paige shirts. So yeah and one if the shirts Oman's one pair of Jean still had the tags in them. Also, I would be nice if when you sold the provided a breakdown of each piece they bought and the amount they paid for it. I'm almost certain that I've seen items I recently sold at a price higher then then it was paid for and that is even when considering the 70% depreciation. Buyer customer: The clothing is meh- I only like to check out what is in the glass case . Anything else I could do without. But I am picky, just good to make note of. read more

- nice clothes - lots of selections - overpriced Main point is that cross roads is getting way too overpriced. I spent around $40 for two items.. at a thrift store. Thrifting used to be cheap with all items under $5. Didn't think cross roads would succumb to capitalism. read more

I visit crossroads regularly because I just love the concept of second hand clothing and the sustainability impact of it. The buying perspective: I've found quite a few hidden gems in the times i've gone here. Just a few days ago I was able to score a $160 wool coat with tags attached for $35. In the past i've found items from boutique designers with prices ranging in the hundreds for a fraction of the price. I absolutely do not recommend coming here if you're looking for lower tier brands like hollister, forever 21 , H&M. Dont get me wrong, i have nothing against these brands but crossroads sell them for at incredibly high prices. I'd say the prices are the same as what you'd buy them at retail for. Not worth it!! The selling perspective: I've had more luck (and more money) selling clothes on ebay. Crossroads is incredibly picky with the brands and styles they accept. If you are trying to sell, make sure your items are from a notable brand and are in season. This part makes little sense to me because the buying behavior isn't indicative of what is actually on the floor. read more

I can always count on crossroads to have cute affordable staples, basics and trendy TikTok pieces. I especially love their denim selection as it's always great quality and I've been getting my jeans here lately. My only reason for a 4 and not 5 is because it's not rare to stumble upon an overly priced Shein product. read more

Ruth is the absolute best! She is so friendly, cheerful and sweet. I went to this location only 30 minutes after it opened on a Saturday and the wait to sell was 1.5 hours. I am not sure how the queue is set up, but there were some people that arrived after me that sold before me. I think the ipad needs to update/refresh so it includes the people who not only signed in on the ipad but maybe checked in online. read more