Coming to get my same replacement the gentleman is very helpful. He revealed my account. Tell me…read morewhat benefit me and what are the charges on my account I love the service thank you Jay.

We came here to get a home internet router exchanged because of months of dropped connections. On…read morethe first visit, the rep refused to replace the router and said they "restarted it" despite our request to exchange and get a new one. This was already completed at our home multiple times. Rep indicated that if there were still issues, we could come back and exchange. Issue persisted and we came back and asked for an exchange. Rep. Lam said the sim card wasn't all the way in, and refused to exchange. This made no sense. The router worked intermittently. The sim card was inserted. Lam Indicated that we needed to upgrade to a new line and an exchange wouldn't guarantee that it would work on our current line because a the old model isn't "compatible" and they can't guarantee that an exchange would work. A sales tactic, flat out lie, and refusal to help us with an exchange. We called T-mobile directly who exchanged our home internet without issue and apologized profusely for the misinformation and lies communicated at the store. All this for a quick buck on commission? I can't imagine the number of elderly aunties and uncles who these guys take advantage of. Work to help your community instead of keeping your people down. Not sure how you sleep at night. Garbage and a waste of time. If you're in here to buy something or open a new line, I'm sure they will gladly do so. Just don't rely on them to help you with any existing devices or services.

John was a very nice and humorous person to talk to, he helped me and my wife with our phones and…read morefixed our problems with our phones. 10/10 customer service with John

Customer service at this location was disappointing. I came in looking to upgrade and walked around…read morefor 15 minutes without being greeted or offered assistance, despite there being only about three customers in the store, including me. Only when I headed toward the door did an employee ask if I needed help. I told her I would call instead, and she simply smiled and said, "Oh, okay." Her response left me feeling like my business didn't matter. Well, "oh, okay." Here's your one star.

Jordan was so helpful. He is very knowledgeable about all of the phones and equipment. He helped me…read morepick out the phone that was best for my needs. Very friendly and professional.

DO NOT COME HERE!!!! Jordan, Eric, and other scammers In…read morethis business overcharge your boost account and create fake statements to transfer funds into their account. They place estimated statements / Recharge / Unlimited premium they create fake invoices to charge extra under these names. I went to the store to ask for a refund and they refused, I called boost corporate and they confirmed they are doing shady business since none of the statements match on boost corporate pc they said this business created its own invoices to charge extra under boost licensing

Thank you Jeff. Now I finally understand what was going on with my internet issue. I went there…read moretoday because I had an unexplained issue with the internet in my apartment. Story: The internet retailer who originally set it up was never clear with me and kept texting me to buy mobile services, saying my bill would increase if I didn't. My bill did increase later, but it turned out to be for a completely different reason. I called customer service multiple times but never got a clear answer, and they seemed annoyed because I couldn't explain the issue myself. Anyway, I really appreciate your help, even though it wasn't your service and you didn't get any benefit from helping me. You were patient, answered every question, and even handled calls from other customers at the same time. I hope there are more Spectrum retailers and staffs like Jeff. Highly recommend. Thank you again.

Spectrum will destroy your credit score if you don't pay up what you shouldn't! is the most blood…read morethirsty iNTERNET PROVIDER on this planet. I disconnected this February after being their customer for OVER 14 YEARS and it still tried to charge me $129.99 after it had been cancelled. After Spectrum failed to charge me, they hired a DEBT COLLECTION AGENCY to go after me over $129.99!!! ARE YOU KIDDING ME?? Over $130???? I bet you need to spend more than $130 just to hire the DEBT COLLECTION AGENCY to go after me! Then they reported to all my credit report agencies to DAMAGE my perfect score by 123 FREAKINGLY POINTS as if I own them $10,000, car payments, or some home mortgage!! What a JOKE! DO NOT SIGN UP SPECTRUM'S EXPENSIVE AND SLOW INTERNET CONNECTION IF YOU HAVE OTHER CHOICES or they will increase the rate non-stop and go after you BIG TIME if you don't pay! I was considering to keep their services and add a family cell phone plan. NOPE, that will never happen and I will keep telling the world how terrible you are.

Great experience at the Verizon store in Cypress. Tyrone was…read morevery patient and explained everything so well Service was above and beyond!!!!!!!

I went inside to get my account issues fixed. There was only 1 customer in the store and two…read moreassociates available. I was told to just have a seat and wait. 20 minutes later, nothing. 30 minutes went by and I got up and left. Nobody said anything. It's crazy how not busy the place was and had one person doing nothing but be on the ipad. Spare yourself the wasted time and frustration. Just go to the one in Huntington Beach! They have a much better customer service.

I can't believe there aren't any reviews on this place yet. It's a small store by Zion market on…read morebeach and malvern. I went with my Korean mom who can't speak English and was pleasantly surprised that there were people who could help her in Korean. Our guy Johnny was amazing. He explained different packages and phones and answered all my questions. I never felt pressured to buy the most expensive phone or plan. I just felt confident he was there to help me get what I wanted for my mom. He also found some discrepancies with my bill from ATT and helped me save money by changing some stuff in my cell plan. If you're in the market for a new phone I Would definitely recommend this place.

Terrible customer service. Went in to send my phone for in-store trade-in, but the rep told me that…read moreI had already started "online trade-in" and that they can't accept my phone and basically brushed me off without even offering any solution, which was very rude. Another person was so adamant that I needed to call AT&T to receive a return kit delivered to my house and that there is "no other way" other than sending the phone myself. After talking to AT&T rep, which I also waited for 15 min for a phone call, found out all I needed to do was call customer service on Tradein.att.com & cancel any existing trade-in order (which only took 2 minutes) and the store will be able to ship the item for you. I wasted 1 hour talking to the reps in store/phone call when I could've just done it by calling the number on Tradein.att.com. In-store reps significantly lack any expertise on their job and seem to be unaware of the latest AT&T's most updated process.

The staff at the Westminster store are GREAT, friendly, helpful and welcoming!! Management is…read morewonderful! Great customer service! I hope they have the store in Westminster again in 2025

The apparent district manager named Tina here clearly doesn't know what customer service is. Why…read moreoffer returns if you're going to fight with the customer? I was well in my days to return the items, she rolled her eyes at me and was extremely rude. I'll just take 10 minutes to drive to a different location next time!