Cara was amazing today! She took her time and made sure all was good with our phones before we…read moreleft. We absolutely appreciated her. Thank you Cara!

Needed to get a simple process done on my phone, and was told "we're not set up to do that, sorry."…read moreand suggested I go to another retailer miles away. When I told them that all they had to do was call corporate to verify my ID, all of a sudden they were "set up to do that." They didn't even bother to call corporate to see what it was until I had to tell them what to do. They get two stars because they didn't completely slag me off, and weren't openly rude.

Since switching to Verizon from ATT I have had to deal with several Verizon stores in several…read morestates and this is the best one I have ever been to. I have had a virtual nightmare scenario when I first got my phone four months ago and I am now on my third phone and possibly a fourth! I had spoke to over 7 different techs on the phone and dealt with staff in multiple offices in Washington and Oregon. Fortunately for me I was able to find Cory and he helped get things done for me! I want to take the time to thank Cory Beck for always being professional and going the extra mile for me. Being in the phone store is never a pleasant experience but Cory not only knows his stuff, he also is able to trouble shoot things and knows ways to get things done the proper way. Today he was helping back someone up so he saw I was waiting a long time and decided to see if he could multitask and help me. We figured out that I needed to go to the Apple Store and have them do some extra stuff. So that's where I am now. At least I knew I needed to get out of there and head on over to Apple. This store is good but sometimes the music is a bit too loud for me. It was next to impossible to even hear what was being said sometimes. It looks like that has changed now. I was greeted by a very polite young man who was smiling... That totally made me feel like not losing my cool and he put me at ease. He came over several times to check on me and let me know my place in the cue. I have had some horrible experiences with phone providers in places overseas that would make most of you shudder from the unchained crazy and habitual lies that would make your head spin. I never get that nonsense here. That is why I drive here over other Verizon Wireless locations. Thank you Cory for always helping fix things! I appreciate good customer service and you being so polite. I wish I could rem mover the name of the female manager, she is great too! She also has give out of her way to help me!

Adrian was amazing working with three elderly ladies changing out phones. He was patient and…read moreunderstanding as he helped us reconfigure new phones and transfer data. The whole process was quick and easy

My phone is 5 years old and the phone no longer holds a charge for the entire day. Now that we are…read moremore dependent on our phones that ever, it's imperative you have a device with enough juice to get you though at least 8 hours before going into low power mode. Doing research, I found shops online that you could mail your phone to and they had the best pricing. My problem with that, was being without my phone for 7-10 days. When I started looking around on yelp, many shops had great reviews, but their prices were ridiculous. You can buy a battery for $25 on eBay or Amazon, it's a 30-minute service, So anyone charging you 3 figures is ripping you off. Especially when you consider as a business, you probably buy batteries by the dozen and probably pay closer to $15 each. Service took 45 minutes, cost me $80. I didn't have to mail anything or go without my phone for a week. Honestly, I only have one knock for these guys, they don't appear to want you in the store. I would have much rather liked to take a seat and wait for my device than be booted and asked to come back in 40 minutes. Funny enough, I had just grabbed a bite, had I known I couldn't wait, I would have dropped the phone first then grabbed my bite to pass the time. Either way, they get 5 stars. The price and service were as close to flawless as you can expect.

Affordable, quick battery change for my Samsung S24. It was not lasting more than 2 hours on a full…read morecharge due to an old battery, but with the replacement my phone is as good as new. Would definitely come here again for future services.

Went to this store to help my grandmother close her 3 lines that had been open and charging her for…read more2 plus years. The woman barely speaks English and one of the team members named Hume wasn't very friendly. He didn't want to help us as soon as we explained the reason why we was there. I asked him for the phone number to call T-Mobile and he sarcastically asked if I needed him to put the numbers in the phone to dial. In the end another team member helped us and gave the token codes and passwords to the account to the service representative that we spoke to on the phone, since we had been getting the run around for a few weeks now. Glad to say the account is closed and we won't be dealing with T-Mobile anymore. Terrible experience with that rep. And terrible service for T-Mobile in the west Seattle area. Wouldn't recommend!

I came yesterday looking for a better offer to buy a phone. I like the customer service was…read morewelcoming and Innteractive. But offer was limited depending on the people you have on the line so without it, it was expensive.

This is for the customer service line, not this particular store-although their advertisements for…read moreplans are grievous in the "bait and switch" I just got off the phone with them AGAIN, (2nd time this morning) I was moved from a $30 a month plan, (by phone)to a $60 a month plan, with no better features. they no longer offer the $30 plan on the phone. Why? Why is boost only offering prices that go with REAL cell phone carriers (t-mobile, verizon, etc) while covering LESS? Customer service is non-existent. I was on hold for over 40 minutes earlier today, 20 minutes the second time. Customer service continuously spoke over me, while I was attempting to get my point across. They refused to go back to the original plan I was paying for. WHY AM I BEING CHARGED DOUBLE.

I have been a boost mobile customer for I believe a little over 16 yrs. I haven't had any issues…read morewith bill pay until around this last Christmas. Nothing but issues since. Can't call boost from your phone if disconnected, like you used to. Can't access my account because I can't get the verification txt with no service (no option for it to go to email or anything). Have had the hardest time trying to jump thru their dumb ass hoops. Had to get a new number at the start of their year because, long story short, the incompetent person in the store couldn't figure out how to change my plan and pay my bill (the 2 main things the phone store clerk should know). Did what he thought should be done... Didn't work... I finally got to talk to someone on the phone (using someone else's phone) the guy said it didn't work the way the store clerk said.The "store clerk" did something "on the phone guy" couldn't change. So after 2 hrs on the phone and so much other time, energy and effort wasted, I decided getting a whole new number was easier... Ugh I do love the service and the phones are tanks but something needs to be done about the changes that were made. There were other changes of good and bad but nothing else this irritating

I bought lightning EarPods today for my iPhone X and the quality sounds like crap. Particular the…read moremicrophone, I've never had sound issues with my previous EarPods. I returned to the kiosk to get a refund but they only accept exchanges, so I swapped it out for another lightning EarPods and it sounded the same! In short you're better off saving yourself the stress and headache by buying directly from Apple because if something should happen you have support and can get your money back!

Do NOT every buy their phone cases. The silicone one I bought looked completely filthy in 12…read moredays!!! Never had a worse case. And I've used silicone before. The employee also was unpleasant to deal with and used false examples like how "she buys new converse every 1-2 months because they get dirty."

Lynn Phan, Store Manager, is a great asset to T-Mobile. Pleasant to do business with. Personable…read moreand knowledgeable. Visited the store to possibly trade mobile phone service from Sprint (lousy service). She discussed various plans and provided more information than anyone at Sprint ever offered. Still haven't completely completed contract with Sprint, but will soon. Then it's back to T-Mobile to visit with Lynn.

We went there at 7:40 pm and after 10 minutes waiting, the Manager told us to go to South Center…read moremall store, because she is closing at 8:00 pm and she got another 2 people ahead of me, one of them are went to shopping and not even there and another one is waiting, per their website work schedule, we still have 20 minutes to be served, instead we systematically kicked out, we really don't want to argue and understandably they're short handed to, but, it wasn't our problem. Just saying.

For better or worse this is our go-to T-Mobile. I even have a neighbor that works here. But every…read moretime (and there have been lots of times) we never stop feeling like we are just a sales commission for the folks working here. While it's great that there are so many people standing around (and I feel bad for them for how often they are just standing around; on the other hand, they are pretty chummy with each other, to the determent of making customers feel welcome at times), on the other hand, you feel like there's a bunch of vultures waiting to pounce on you and who will get the sale? And if you don't want anything fancy their interest in you drops proportionately nor do they try very hard to give you deals or introduce anything new. So yeah, we go here, it's convenient, and we like our plan for the most part, but the experience is a bit stale.

I would give no stars if that was an option. So unethical. I had a line added on my account that i…read moredid not request nor approve. Management should be checking on this and talk to ALL EMPLOYEES! This is not okay!!!!!!!!!!! UNETHICAL!!!!!!!! UNETHICAL!!!!!!!!!!! If you end up at this store make sure to check your account after !!!!

SCAMMEERRSSSSSS!!!! DO NOT GO HERE! They lock phones for no reason and when contacting support…read morethere's a man by the name of Markus that's VERY UNPROFESSIONAL AND HANGS UP ON YOU. I'm regretting going here so bad so please don't waste your time or money with this business at all! I had money on my account and they still locked my phone while I was in the middle of work, when trying to be nice didn't work they yelled at me over the phone for being upset and tried to threaten to take the phone back which is hilarious bc I have paid $1000 for my down payment and have my payments on auto pay so I have no idea what kind of scam they have going on but there is definitely something fishy here. I tried to make a complaint on this Markus guy and they laughed and told me there was nobody higher up than him and that is why I'm here making this complaint so nobody else gets effed over like me! only gave 5 stars so it'll stay on here and hopefully grab your attention before making the mistake of going here.

Tran group llc doing business as the phone guys is a scam. I bought a google pixel pro. It was…read morecancelled and the reply to emails and you can't call them I have heard nothing about a refund for my 362 dollars paid