I am writing this review because for the third time since becoming a customer 6 months ago I have…read morebeen scheduled for a service appointment with a no-show technician. I will give them points because every tech I have encountered is kind and has good customer service. They also often empathize about the scheduling and dispatch problems. It takes Century Link at least four days to come out for service, sometimes even over a week before another appointment is available. That is, if they even show up. When it is the company's fault that they missed the service appointment, they still can only reschedule me four days from now, after I've already waited a week. I am a remote worker in a role that deals with highly confidential information. I cannot just find a spot with internet connection and set up shop, so these recurrent instances affect my job. I have had to spend money out of pocket to rent spaces where I can work with sensitive information comfortably. When I have requested compensation of any kind in exchange for the inconvenience, I have been denied every time. This has been a disappointing experience to say the least.

My internet has been out for 11 days. Every day the new service restoration is updated to a random…read morehour the next day, or 2 days away. There is zero response to questions that can only be asked thru Ai chat, so only machine response. I have no expectations of service because it seems only 2 of us are out. The outage is so small it seems engineered to make us quit, maybe we have a forever account? There is no phone menu option for customer service, only purchase of new or upgraded service. Once you log in you get punted to the chatbot.

I had a great experience purchasing a phone in BWireless! The customer service was top notch and…read morethey seemed to genuinely care that all my needs were met. I would definitely recommend that anyone who is interested in purchasing a mobile phone skip the extreme hassle of going into a corporately run store, and go get your phone at a privately owned mobile phone retailer such as BWireless. ..you won't regret it!

This review is for the wonderful, amazing Cindy Kieu at the T-Mobile Experience store on Rainier…read moreAvenue South in Seattle. We arrived at the store at 7:30pm; they close at 8. Our grandson's phone had died and we needed a new one pronto, as he had some important online work to do. To make things worse, he is on his dad's plan and his dad was at work with a customer. Cindy skillfully navigated all this, including patiently walking his dad through adding our grandson to his account and helping us choose the best replacement phone, which they had there in the store. Now our grandson is back online and able to finish all his work. Cindy calmly got all this done in the half hour before they closed. Cindy, you are amazing, thank you!!

They have very slow service. I waited close to 45 minutes for help. Many other customers, that were…read morein line for help, left the store.

Well, I did not get my problem resolved, It was not the responsibility of the store. After…read morespending an hour on the Customer Support line, they sent me on a wild goose chase to the store. However, the manager, Micah, was extremely helpful and helped intervene with the online support and gave me the process to get a solution. He was extremely helpful and professional, and took extra time to make sure I left with a plan. Hats off to MICAH for extra customer service!

Verizon! My son's lost phone was dropped off at your 1633 6th Ave store (per your advice). Now I…read morecan't get ahold of anyone at the store to get it shipped back to our home. There's no direct store phone number. I'm even at my local Verizon store and over one hour of them trying to get ahold of your store. Contact me asap to get this resolved!!!!

Alex was great! We accidently dropped our iPhone 15 Pro, the screen was damaged. I checked out a…read morefew places and choose to bring my phone to Alex for screen replacement. He did a great job with a fair price, replaced the screen in 20 minutes, and our phone is back in normal again. I definitely would recommend him if you have a need for phone repair. Thank you Alex!!

Loved the Experience , got my phone fixed in less than 20 mins actually , Alex did an amazing job !…read moreIt was really fast and easy ! 10/10 definitely recommend !!

Excellent service from Ivana at this store. She understood my problems with my iphone and had the…read morewhole issue solved really quickly . Very professional and very kind. I will definitely go back to this store

Worst customer service ever!!! Brandon has no interest in assisting nor is knowledgeable about what…read moreit is. He is extremely rude, asks customers to leave and refuses to help yet he is chatting on his iPad. Look at previous reviews as well, same comments, rude, refuses to help, asks people to leave. Why is he still employed, in his posit

Good service and transparency on pricing well worth the $48 bucks I pay a month. The tablet was…read moresomething my wife wanted and got on her account for $10 a month, well worth it.