Group one has always helped us with our low voltage needs. Their prices are competitive and their…read moreknowledge in low voltage technology is great! A lot of in stock, hard to find items. The general Public doesn't know how to appreciate having an electronics/specialty store like this around. Very hard to find. Thank you group one staff

Group One has been a life save on more than one occasion. My company orders direct from several…read moremanufactures however for the one off items or brands that we can't buy direct Group One has come through for us multiple times. Chris and the rest of the staff have been great about providing information on the product and helping us end up with the items we need to do a project that involves any unfamiliar systems. The pricing is competitive and the service has been top notch. We plan to continue to purchase from Group One for a long time.

I damaged my iPhone right before a trip out of town. The screen was broken and the OLED panel was…read moredamaged. It would be days before an Apple appointment opened, however the folks here were able to get my phone fixed on the spot in 40 minutes! Pricing was simple and affordable and the new screen looks great. Highly recommend if you need affordable, fast, and convenient phone or other electronic service!!

I recently sent in my Switch that had a badly damaged USB connector to be fixed. The owner charged…read morea minor fee to inspect the damage and repair the USB port if possible. He spent nearly 5 hours on it, repairing the motherboard thst was actually the cause of the damage (the copper pads were ripped). Unfortunately the board was beyond repair but he did his best and I appreciate the time he spent trying to help me save the data on the system. They are friendly, affordable and fast at what they do and highly skilled (Micro needling new pads is not easy).

I cannot recommend RE:PC enough!…read more Seattleites, stop buying cords that go missing from your home on Amazon. Going to RE:PC is even more convenient!!! They have literally everything you could possibly imagine, and most cords range from like 99¢ to $3, if that. You can buy anything and everything technology related here, and the workers are geniuses and extremely helpful. Plus they have a great 30 day return policy if something goes awry. Technology related waste is no joke! Considering a secondhand option saves you money and helps the planet... so why not just do it? In the past 3 months i have purchased a computer monitor, SD cards, HDMI cords, and used CDs for a bargain. Most things are refurbished and they are very honest about conditions. Some pieces are mint condition, some pieces are sold for parts. They had a very nice selection of iMacs as well. Also, this location DOES NOT offer repair services, that is something their Tukwila location offers.

This is an amazing treasure! So many great things and great people who keep the retro tech alive…read moreand helpful. Have been going here since the mid 90's. Highly recommend.

I needed to replace my Pixel 3 battery. Other places I called could not do it because the Pixel 3…read moreis so old. Jet City did it quickly and now the phone works great.

The back of my iPhone 14 Pro cracked really bad the second time and I came here to fix it. They're…read morereally professional and kind. They explained the procedures and also called beforehand for confirmation of other work when they discovered other areas were broken too. In addition, they followed up the next day to make sure my phone didn't have any issues. All in all, this place is a gem for getting your phone fix! I also highly recommend them over IGSM in Bellevue. IGSM was the place I went to the first time it cracked and it took longer to fix and they're also less professional + more expensive.

This is the best repair shop that I have ever experienced in the world. And believe me, I have…read moretraveled all over the world over the decades with smart phones and computers being repaired everywhere.

They were able to reattach a broken connector surface mounted to a printed circuit card. Excellent…read moreand fast service. Reasonable cost. I'm glad to know about them for future needs.

Unusual location as he inside a INDIAN Grocery Store....in a small "room" off too far…read moreleft.......... My Pixel 7 Phone (at least 5 years old) had a 1st time problem as lint, tiny debris got into the charging port, so as I couldnt plug in my "C" cord.......... My charging port was cleaned in 10 minutes while I waited , at a fee of $40.00....... I have no other experience with "PIW" but recommend him .......

Excellent, knowledgeable service. Fair pricing, fast diagnostics and repairs…read more Will return as needed. Well worth the drive.

Recently went to a bbq for my friend birthday and my phone fell out of my pocket and cracked the…read morescreen. Phone company sent me here and they were great and had my phone fixed earlier then they said would be done. Also followed up with me after to make sure everything was working well.. If you have an accident like I did bring your phone here to get fixed

I don't write many reviews, save for a few glaring examples of either that the business is…read moremischaracterized, or it is extraordinary. In this case, it is the latter. I could drone on about what they fixed, etc., but the fact is that in my nearly 25 years here, I seldom get this kind of service. Every person there is great-respectful, honest, and sometimes even funny. They actually communicate with you and tell you usually within a half hour how long something will take to fix. And here's a shocker for Seattle, they'll tell you if they've encountered another problem that may take longer/and or that it wouldn't be worth fixing. The bottom line is, if I could build a large company that fixes devices, I would start with Jet City as the model, and build every store exactly like it. A successful organizationIt starts with the people it hires. They have that locked in at Jet City. Erik Oh, and btw, they have a bulletin board where you can tack a sticky note about how your phone/device got broken. It's ok to fib about it. That makes it funnier.

I am infuriated by the speed and completion of their work. I am literally 2 weeks behind in…read morebusiness work because it has taken a little over a week for them to replace my keyboard. On top of that, this is only 1 of 2 certified places that can repair my Lenovo laptop and I had to drive hours to just pick up and drop off my laptop. They offer shipping, but that's more money out of your pocket for them to use on top of the diagnosis cost, repair costs, and cost for any other supplies. Whenever I asked for a time estimate on how long it would take to diagnose my laptop or to see what's wrong they can never give me an accurate time. They always say a couple hours or the next day. They told me that they would be able to fix my keyboard in one day once it arrives, and I bring my laptop thinking that I can wait there a couple hours for them to fix it and then they tell me that they can't guarantee that will be done that day. I literally drove all the way home to get a phone call saying that my laptop was ready to pick up! I could had waited if it was only going to take a couple hours oh, but they couldn't tell me. They definitely do not speak the customers language or put them first. I feel like they're more in it for the money then going above and beyond for customers. I've literally wasted hours of driving back and forth just to get my laptop keyboard fixed. When I finally received my laptop, they fixed the problem, BUT added another irrelevant problem! My laptop's battery now isn't being detected by the system and isn't charging and has to be connected to an adapter at all times to function. Now I have to pay another trip to Redmond to fix this new problem! Absolutely more inconvenience on my plate! Don't be surprised if you bring your laptop here and get it back with another problem, because that's what happened to me.

If you're looking for a cheap deal, this place is not the computer store for you. On the other…read morehand, if you want a machine that will last you many years, then it's an investment that I'd highly recommend you make at Hard Drives Northwest. They have knowledgeable staff, and you can expect to get better service than if you went somewhere like Best Buy. Certainly, with the higher quality, you will end up paying more for it. I've purchased computers and parts as well as taken my older devices in to be fixed. They are very clear upfront about the cost, so there are no surprises when you get the bill. In particular, my experience with the service department has been phenomenal! My computer wasn't working, so I took in to get checked out where it was quickly diagnosed as a hard drive failure. The guy I was working with, Pat, worked with me to replace the hard drive, and now my computer is as good as new! When my family purchased a new laptop, Matthew helped my mom figure out the optimal machine for her small business. The staff was incredibly friendly and helpful and got her laptop all set up for her. She loves it! I'd highly recommend Hard Drives Northwest for the quality they provide.