Like a lot of other people , I dread change. I was with my previous provider for years , even…read morethough pricing kept going up and service wasn't that reliable. With the help of my adult children I went to this store and had the pleasure of meeting Sky. He convinced me to try Verizon and i can honestly say I feel great about the change. He was very patient and answered all my questions . Thank you for making the switch easy, Sky!

The guy was nice enough but I drove all the way across town for this location specifically because…read moreof the good reviews, just to be told that their hours on yelp were wrong. Update your hours to say you close at five and I will take off this review. People are too busy for this nonsense.

Went to this store today on Tanque Verde, David helped me with putting on a new case on my older…read morephone, my arthritis prevents me from taking off the old one. Very helpful. Honest and trustworthy . I will go there again since I always have trouble with my phone.

This dude confidently told me they had excellent privacy screen protectors, yet this is what I…read moregot... for an astounding 78$. Value is lower then me when I was at rock bottom. For 78$, I should get a happy ending, especially for this false bullshit.

Incredible. Lifesavers. 100/10…read more I fully submerged my iPhone 6 in water and couldn't fish to out for a full 30 seconds. Tried the rice method but not until a few hours later. The result, not unexpectedly, was disastrous. Half the phone screen turned black, or started pushing buttons itself, or wouldn't respond, or wouldn't turn on, and then, finally, it would just flashed a green screen at me at a nightclub rave tempo. Summary: worst case scenario. It was the weekend and I rely on my phone for personal life and work. I was panicking. I feared not only for my news feed, but for the clients that couldn't get ahold of me bright and early Monday morning. I googled the nearest place with the best reviews. Then searched again for anyone open on a Sunday at noon (not many). These guys popped up; I went in with a bank card and blind hope. Expecting to have to buy a cheap full-in phone until I could sort out this mess with Apple or AT&T. Expecting to kiss my savings account goodbye. These guys are outstanding. I walked in, explained the situation. They gave me a full quote and walked me though the possible damages and repair options. Sent me to kill time for an hour, and when I came back about 50 minutes later, they had it mostly fixed. They switched it between the old and new screen right in front of me so I could understand the situation. Opened it up and showed me the damages. I know nothing about the inner workings of an iPhone, but they broke it down for me unprompted so I could grasp what I was in for and what to expect. Told me the worst case scenario (needing to send it elsewhere for further repairs), but made it clear they'd do everything they could. Reminded me of any possible costs and double checked that I was okay with them. Never made me feel like I'd be left high and dry (which would've been fair; they fix phones, they don't perform magic, and I'd essentially sent it to the Shadow Realm). As a bonus, the guy who helped me was really polite about the privacy of my phone. Let me key in the password and double checked that I was okay with him entering any apps to confirm the functionality of the phone - even when going into Settings. Was super thorough and dedicated to making the phone 100% again, even when I admitted I was willing to just take a phone that could send texts, make calls, and receive emails. Friendly, calm, professional; that was exactly what I needed when looking at my year-old, $900 investment and control hub of my life, sitting possibly dead on the counter. Went to kill time for another 15 minutes. When I came back, he had it all patched up and gave me a rundown of the final fixes. Noted that one or two minor glitches did happen (battery level fluctuated some), but gave me the option of fixing that then (maybe unnecessary) or coming back if there was an issue with a $10 discount on replacing the battery. Never pressured me to buy anything else and was very frank about the state of my phone. I was in and out in an hour and a half, tops. I came in with a phone that probably needed a full replacement. Walked out with a fully functional phone that had a new screen, a few circuit repairs, and other minor tweaks that had it living life again. $100-ish dollars in total, on the weekend, less than three hours after I'd TOTALED the thing. I'll recommend these guys forever, and you won't catch me upgrading to a new phone again just because something is wrong with my old one. This place works miracles!

Unfortunately I cracked my screen cover but they honored their guarantee and a replacement screen…read morewas only $5. Thank you Ramon for the great service!

Great friendly customer service. Very helpful to seniors…read more I needed a new modem for some reason and they gave me a new one to replace the original one. I managed to install it myself.

Trying to return internet and tv equipment that had been rented by my mother's late husband who had…read morerecently died. Arrogant employee refused to accept them because I was not the deceased person who rented them. I returned the equipment to the rest home as they said they had originally called xfinity to pick them up. Xfinity seems to think refusing return of their equipment is a smart move. They watched the equipment leave while all sources of payment have been cancelled and renter is deceased. Make it make sense ...... Resthome staff all said they had terrible treatment by xfinity.

Very helpful at this location, five or six employees that greet you at the door and help you right…read moreaway. Definitely a great experience

I have had service with Verizon over 30 years and would highly recommend them. I just went when…read morethey opened the store and taken care of immediately. My cell was getting filled with ads and they were able to control it to a normal amount. They always very patient and listen to my issues. I am not very savvy with tech items but I know they will always help me.

Came in and sat down. It's Saturday 10:30 am. I just want to exchange a flaky 5G gateway. Got…read morechecked in 5 min later as it was unclear what to do. Several other people came in after me and got checked in and served first. Took them About 20 min to get to me. All that time I am thinking why do these people that came in after me get help first? It's unclear how their queue process works. I think I for simpler stuff they try to get people in and out but for more complex stuff you have to wait. Kinda wish that everyone working here had the same skillset so you can get help in the order you came in. They could use more staff here. This is an Experience store so I would figure more staff. Finally got the gateway exchanged and when I went to setup it was user the wrong name. I mean I gave them my drivers license so they had no excuse. I don't want to go back to the store so I'll call T-mobile instead. And that was my experience. Need more expanded training and confirmation of setup.

There are some simple changes you can make when you are busy to mitigate the 90min to 2hr wait…read more The person who checks people in then loiters DOING NOTHING. Have him do the easy things like device drop offs. After all you asked for the equipment back

Bernardo Duran at the Continental Verizon, is the best! I had major issues with my account with…read moreextra lines and a high bill. Bernardo corrected quickly my issues unlike the the Duval Mine location, Corporate Verizon the Irvington location, and calling customer service. Verizon needs a thousand Bernardo Durans.

Bernardo & Kevin were so professional and polite! They resolved our problems & went above and…read morebeyond to make us satisfied customers!

After having taken my phone to the Verizon store, U Break I Fix, and back, I had one guy telling me…read moreit was an antenna and the other telling me it was the SIM. A friend recommended Cellular Repair Solutions, and as soon as he popped my phone apart, he found a connection that had come loose, and the problem was fixed. He then replaced the antenna and my service was better than before. After going for weeks without a phone unless I was connected to WiFi, and after getting the runaround from two other people, I couldn't believe my problem was fixed and at a price so low, I did a double take, then made sure to give a tip so I didn't feel like I was stealing from him. Sean is my go-to phone guy from now on.

Excellent shop. Friendly service. Absolutely destroyed everyone else I heckled with on price…read more $89 vs $59 same repair.