!!!!! DO NOT COME HERE!!!!
I am extremely disappointed by my recent experience at this establishment.
I visited this establishment with genuine excitement after hearing positive reviews about the food. I ordered oysters and a seafood boil (shrimp, crab, crawfish, and sausage). While the flavor itself was good, several pieces of the shrimp and crawfish were noticeably mushy, which raised concerns about freshness and quality. Additionally, the oysters were served warm, which is not standard, as oysters are typically served chilled. I ate one and immediately requested that the remainder be returned & removed from my tab.
At that point, the experience took a very concerning turn.
The server pushed back multiple times on my request, stating it was per management direction. Shortly after, the manager, Ashley, approached me. I calmly explained that while the flavor was good, the texture of the seafood and the temperature of the oysters were not acceptable. Rather than addressing the concern professionally, I was told that I was "costing them money," that I was "not welcome," and that this establishment was "not the right fit" for me.
I was then asked to leave the restaurant in front of other customers.
As a disabled veteran, I made a point to support this business after learning it is veteran-owned. That made this experience particularly disappointing. I approached the situation respectfully and in good faith, expecting a level of professionalism and mutual respect that was not reciprocated.
I am also a professional in the field of law and a paying customer who simply expected acceptable food quality and basic customer service. However, I perceive that I was viewed with immense bias by the way I was treated. At no point did I request anything unreasonable--I asked that food I found unsatisfactory be taken back, however I was more than willing to pay for the shrimp, crawfish, sausage. The response I received was disproportionate and unprofessional.
What concerns me most is not just the food quality, but the manner in which I was treated. The interaction was extremely dismissive, hostile & unprofessional. Based on the tone and assumptions made during the exchange, I left feeling that I was unfairly judged by the color of my skin and treated differently. That is not something I take lightly.
Businesses have the right to set reasonable policies, but customers also deserve to be treated with dignity and respect to which I was not. This experience reflects a lack of customer care, poor conflict resolution, and an unwillingness to address legitimate concerns.
I cannot recommend this establishment and would strongly advise others to proceed with caution. read more