Today was my third visit to this location. Brought my husband this time because we were craving Asian food.
The previous 2 visits went just fine, the food is very good, not great. Service is usually a little on the slower side, but friendly enough. Our visit tonight went ok until dessert...
We ordered a sticky rice with custard for dessert, something we have had more times than I can count at various Thai restaurants. Every restaurant's custard is a little different, they all have unique recipes, I get that. However, the minute this custard was brought out, I could tell something wasn't right. It had a curdled look to it and was a greenish color instead of the yellow or beige we usually see. After a couple of seconds, the smell hit me...rotten eggs! The custard was made with what was clearly a BAD egg! The smell was so bad I was gagging on it. My husband was a brave soul and tried the tiniest nibble just to make sure and he immediately spat it out. We told the waiter and he offered to bring us a replacement with ice cream instead. Except, we never got a replacement because the OWNER, AJ, refused to replace it! She actually came out and ARGUED with us, saying it wasn't a bad egg, it's just how they make it there, and basically told us we were crazy. I cannot conceive of how insane this woman was to come out and argue something like that. We were very polite about the whole thing, bad eggs can happen to anyone, it doesn't mean you run a dirty kitchen or are trying to pass of expired foods, sometimes it just happens. We get that, and tried to tell her that, but she didn't want to hear it. Finally my husband just said he was done arguing about it and to bring us the check, but without the sticky rice charge on it. Our waiter brought the check, we were not charged for the bad item, but we will not be back. He was so apologetic for his boss, and said this actually happens a lot (her arguing with guests). I now know why Siam is never very busy, even though the food is pretty good. How many customers has the owner run off because she cannot admit something might not have gone perfectly? Insane way to run a customer based business.
Please do not give Siam your business, do not support the bad behaviour of the owner. If something goes wrong, she will come out and argue with you about it, and no one wants to have that experience. Ruined our entire evening.
P.S. Our tab was $50 before the dessert, so again, we were giving them plenty of money, but now they have lost our business for good. So stupid. read more