I was in Pasadena yesterday and walked by this fairly new Crate and Barrel store. I was kind of surprised that they were still around. This was my go-to along with Bed, Bath, and Beyond, Pier 1 stores. I felt like everything has shut down and it really has. Well, not everything, but most things. A lot of my favorite stores that I used to shop at. Walked in yesterday and got a very nice welcome from a lady by the name of Linda. She wanted to know what was it that I needed? I told her few things. After carefully listening to me, she escorted me to the right aisles for me to check them out. To start off with, I needed set of 6 glasses. I also needed a nice throw for the couch in beige color. Needed wine glasses. Set of 4. While I was browsing different aisles, I have noticed different styles, colors, prints of variety of plates. Also very practical for everyday use. I saw a nice Orchid decor that would look very nice on my dresser in my bedroom or anywhere else. Got a candy dish, and set of 2 pillows to throw on my sofa. Mine were kind of raggedy and old. So bought whatever I needed and walked out. Store was very clean, and well organized according to what they had. One other thing, when the cashier was ringing me up, she noticed that one of the glasses had a small crack in the middle. Right away she said let me go grab you another one. Even though after careful observation, I don't know how is it that I didn't see that small crack?? She brought me another glass and for all that I only paid less than $135.00 including tax. I don't know if they have bathrooms, parking or not; but, I parked outside.. Also had a lot of sale items.. Thank you Linda, Crate and Barrel and management. They also have furniture, more houseware stuff, beautiful decor and a bridal registry. What more can one ask for? Est. back in 2020! read more

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I came here the other day with a friend., looking for outside pillows. We got some good ideas. I like the displays and decor. It's a store that might inspire you. They have a variety of choices. read more

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I visited the Crate and Barrel in Pasadena to return a set of plates that were clearly different colors from the same supposed product. Instead of helping, the staff were dismissive and condescending, and I was bounced between employees who didn't seem willing to assist or even understand the issue. The experience felt unprofessional and unnecessarily difficult for such a simple return. read more

I love crate and barrel ... I can always find something when I walk in and sometimes I leave with a lot of things. Also I have my eye on a few things that I haven't bought yet ... lol This location is a bit smaller than other locations but has a good variety. You can easily purchase anything you need for your kitchen and some home decor and furniture as well. During the holidays I love buying gifts for family and friends. They also have really cute Christmas merchandise, chocolates and more. Customer service here is ok and the prices are reasonable. Not cheap but not super expensive either... I especially love their glassware. Really good quality ones from Europe are available. China and flatware is also great here. Overall a great place to shop. read more

Crate and Barrel - Furniture Stores Near Me - Pasadena, California

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Once upon a time I worked at Crate & Barrel in Old Pas and I loved it. I loved it so much that my wedding registry were all things Crate & Barrel. I was so sad they closed the corner location and moved to a smaller location across the street. When they opened their new location, I was disappointed that their selection didn't include any housewares or Knick knacks that were my favorite things to browse and purchase. Years later, I recently visited the C&B and was happy to see that they are carrying the housewares again and all the fun things like Christmas ornaments - although the selection is not as great as it used to be. I also like that they still have all the dish ware and glasses that I had registered for so I could buy replacements if needed. read more

Mary helped us order a sofa. She didn't inform us in any way that we have to call the company and "book" a delivery date. Customer service takes 20 minutes to pick up read more

I was there w my boyfriend and just browsing.. I was walking toward to staircase to leave but suddenly a lady work there approached my bf and started explaining the couch. I was waiting but she didn't stop. I was annoyed by her bc we don't need the couch soon. It was my bday and she ruined my day. That is the way they sell their stuffs? read more

Hey, I did finally get refunded back my money from De'Longhi they mailed it with shipping refund as well.

My problem with Crate & Barrel in a nutshell - I think they make some well made, magnificent pieces; totally perfect for anyone who's a fan of mid-20th century décor. Unfortunately, I'm not a fan of mid-20th century décor... Tip: For people who are fans of this type of merchandise, it's a great place to shop, but bear in mind that the prices are NOT for the faint of heart! On the plus side, the staffers here don't trail after you trying to hurry you, or playing up-selling games. read more

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I am still not quite sure what happened during our visit today, but the experience felt uncomfortable and inconsistent. While looking for the cash register, an employee approached us and said, "I'm the cash register," and used a mobile payment device to ring us up. When I asked if the item could be boxed and wrapped since it was a gift, she made a snarky comment like "I CAN box it if you HAVE to have it boxed" went to the back came back and handed me the box and said "happy wrapping." No shopping bag was offered. As we were leaving, my 10 year old asked how we were supposed to carry it, which is when I noticed there was an actual register and shopping bags available. I went to the register and asked the same employee for a bag, which she gave me without assistance. The entire interaction felt confusing and dismissive, especially compared to what I observed with other customers. I am not sure if this is typical, but it left us feeling uncomfortable and unwelcome. read more

Went to return something I ordered online that did not look the same as advertised. Parking is really tough, so I had to park far and walk a long way with a big hamper. Then, they refused to let me use a restroom at months pregnant, which I think is cruel. Very dismissive about where I could find a restroom, and I'm physically unable to wait. I was hoping to shop around after but instead had to run to another company who treats their customers better. I'll never go back. read more

We worked with Carlos at the Pasadena location in designing and picking out a sofa and he was fantastic. Kind, honest, stayed in touch as we went through the process. In a time when good customer service is a dying art, it was an absolute pleasure to work with Carlos. read more

While the service in store was on point but the massive delay and unprofessional customer service from website left me no choice but to leave a review here to warm potential customer to be careful when placing order with CB. We custom ordered an Axis sofa back in Nov 2nd 2024, it is now Feb 21th 2025 we still haven't received our order. There is no update nor explanation from CB except when we reach out to them and informed us we will have to wait more time because the delay on production or shipment. Unprofessional customer service never give solution but reason why it's not their fault. We already paid $2000 deposits and $300 delivery fee can't believe still have to suffer. Please stay away from this brand, the reputation it built is no proven and won't be as what you think it will be. Pics to prove. read more

Crate and Barrel - Ridiculous. - Furniture Stores Near Me - Pasadena, California

Great service from Elizabeth to find an item she's been searching for. We always shop at this store and the service and associates are always super friendly. read more

Very happy with the quality leather sofa, table and other home additions I purchased in March. The rest is arriving this week after waiting for them to be manufactured. The wait is worth it, the quality is evident, but I wanted to take time to thank Alyssa and Kimberly (manager) for taking time to deal with all my questions and last minute changes. They showed patience and professionalism every step of the way. Thanks again for world class service! read more

Walked in and got hit with enough devil stares to summon a horror movie sequel. Yes, I'm returning something--apparently, that's the retail equivalent of threatening their firstborn. The way they acted, you'd think my return was the final nail in the store's coffin. Customer service? More like "customer, suffer." read more

Crate and Barrel - BS Statement - Furniture Stores Near Me - Pasadena, California

It saddens me that a few people had negative experiences here but for my wife and I, this is our go-to store for anything C&B related. Every time I've come here, we are always greeted with friendly smiles and amazing service. Carlos and Esther has been nothing but helpful and a huge pleasure to work with. We were looking for a couch and an accent chair and picked what we liked. Carlos mentioned that we get 15% off since we had just moved, which was a promotion. He offered us a quote and didn't pressure us to purchase right on the spot. We told him that we would be back. A week later, my wife and I decided to go with the furniture and make the purchase. We were greeted by Esther, who helped us through the entire process. She looked up the quote, applied the discount, and we were set. Thank you to you both! Honestly, it's professionals like them which make big purchases a smooth process. Will be going back for sure! read more

Crate and Barrel - The couch and accent chair - love it! - Furniture Stores Near Me - Pasadena, California

Terrible/no service. I'm literally standing outside of the store writing this. Left my hand cart full of items at the register. I must be invisible or they don't want to sell anything. Employees staring at me at the register instead of coming to check me out. Never coming back. read more

I posted the following review to the Crate and Barrel website 11 days ago. They immediately posted a response saying they would reach out directly to resolve the issue. After a week of crickets, I emailed them, no reply. The C&B site does not allow me to post a follow up so people reading will think 'Crate and Barrel surly resolved this' but that is not the case. 'If you don't read the item description carefully you'll think you are buying a solid iron/steel bed. The design is clean and beautiful but, unfortunately, this bed is quite fragile. They use the words updated, modernized and lighter but fragile is equally applicable. The legs that support the middle of the bed will snap off if you move the bed even a few inches without removing the mattress (see picture). Its pretty just wish it was more substantial.' read more

Crate and Barrel - More dimpling - Furniture Stores Near Me - Pasadena, California

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Granted I only went in for glass cups, I certainly do not agree with all the other reviews regarding the attitude of the workers. Unfortunately, I forgot to get the name of the lady that helped me but she was wonderful, non-judgemental, and empathetic to the fact that I did not bring an umbrella with me during the heavy rainfall today. 11/17/25 @4:30-5:00pm I was here and a lady with short black hair, slim, young, and had a plaid red shirt on was so kind to me. She greeted me with a warm and inviting smile. She was happy to help, despite me interruptung her conversation that she was in the middle of. In addition, she double bagged my purchase for safekeeping. Wonderful experience. BTW I was dressed in warm PJ looking clothes and I look very young so this was a recipe to take advantage of me - but again they treated me fairly and with respect and kindness so point proven that they aren't judgemental read more

No service at all! Because of smoke damage from the Eaton Fire, I have to replace all of my upholstered furniture, sofas, chairs,ottomans, and beds. I came into the store today primarily looking for sofas and chairs. I didn't think too much about not being greeted when I entered the store, but did notice the person behind me was greeted. I headed upstairs to the furniture department. Two employees were at their desks, but neither offered to help me despite the fact I was clearly looking for furniture. There were no other customers at the time. I refuse to beg for attention from "sales" employees, so I left. I will not be back. read more

Purchased a lamp online and picked it up at this location. The customer service at this location is top notch, they were so helpful and kind. read more

Crate and Barrel - Practical lamp - Furniture Stores Near Me - Pasadena, California

Found an 8x10 rug in the clearance section for $600 off! I asked the sales associate, Esther, if it had been used and why it was so cheap? She said they do not take back used items so it was probably returned and the store didn't have room for it so they marked it down to get rid of it. Sounded good to me. Thought we got a great deal, but once we got it home and unwrapped it we saw why is was such a low price! This rug was 100% used and disgusting. Currently in communication with customer service and I am told they will send a replacement or refund the money, but this review is simply regarding the fact we were told it was UNUSED. And if she didn't know or wasn't sure then she should have asked another associate. WHY WAS THIS ITEM EVEN BACK ON THE SHELF?! I felt like I was tricked and they were just satisfied to make some money off a destroyed item. Did they even inspect it when someone else returned it??? The tag also says inspection is required before purchase, we were not offered an inspection and I simply didn't asked because we were told it was not used! read more

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We bought a couch here and were told it would be delivered in 30 days. When it finally gets here 9 days from now, it will have been 3 months we waited. They sent us a loaner so we wouldn't cancel our order and this morning they charged me the full price of the loaner ($1,800) and said they'd refund me when they received the loaner back. Save yourself the headache and shop elsewhere. read more

**INVENTORY PEST ISSUE** MAJOR ISSUE - Love the OCEANSIDE SOFA - however am having a major issue with it coming with SMALL SPIDERS (Gross). Customer Support has been extremely standoff-ish and blaming US for the issue(unacceptable). Im simply trying to either get a replacement delivered without the pest issue, or a credit or refund so i can get a new sofa. Happy to have this one picked up by CB. Again we love the sofa, however the issue we are having is INEXCUSABLE and poblematic. Hoping for support and to get solution for us. We are killing 2 to 4 of these per day ever since thos sofa was delivered!!! read more

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I had exceptional service from Ms. Maris. She helped me select flatware I needed for an upcoming Christmas dinner. This is the kind of personalized service that online shopping can never compete with. read more

July 2020..... I had a big empty wall on my living room for years finally I decided to something about it. I love C & B and my favorite location to go is the one at The Grove but it was closed due to current events that we all know. I did my research online and I found this paint I like "Semblance of order"so I called to the store to find out which one had ok on display and I was told that the only store that had it was the one in Pasadena. I drove all the way to Pasadena, as soon as I entered to the store one of the saleswoman looked at me and totally ignored me. I didn't expect to get close to me due to Covid-19 but at least I was expecting to be greeted. I found the paint and I liked it and spent about 5 minutes starting at it and nobody asked me a question. I left the store , went home and purchased online. I love it. It's a great print but the customer service at this store completely sucks. They need to be trained how to smile and greet customer. They are completely unfriendly and rude so different from the one at Grove where I was always treated so nicely. I will never come back to this location. read more

Arolo was amazing please give her a raise. The stout she gave me was smooth and I love my stock burger. The fries were cocked to perfection. My only regret is that I did not a picture of the food lol. My one review should count for 10 people. For her. read more

I love Crete and Barrel but unfortunately there is no store near me so I ended up doing most my shopping online. But for large furniture I still prefer to see/feel it in person as there is a restock fee (I believe 25%?) if you do end up returning (unless you keep all the packaging and take it back to store yourself). I didn't end up ordering here in the store because the item was back ordered but I wanted to comment on how friendly all the staff here are and quality of the service I received is top notch. I called the store to schedule the delivery for my online order and they were able to help me very quickly and get a time slot less than one week away. read more

I love Crate and Barrel's products. If you purchase furniture from C and B and/or use wedding registry, I hope you have a great deal of time and patience. You will need much of both. I used some gift exchanges and certificates from registry to purchase a the Ivan dining table. The money was taken from the cards but the order was not placed. I went in person. Manager could not figure it out. I called. I called. I called. I have waited patiently. It's been a tough go all around. Still not resolved. It's a situation where I've had to accept. I literally took a day off work to try to resolve. I can't tell you how many hours I've spent on the phone with customer service. (FYI: There is only one review for the Ivan Dining Table. That is my review and I still don't have the table. I ordered it in August, but it was recorded only as a quote. We finally got the order in, the customer service agent and I, and it is expected in January.) read more

Crate & Barrel moved across the street on the same block as their previous location. What's interesting about the new store is that it's a concept store and at the moment, the only Crate & Barrel Design Studio in the country. That's right, the first. It's a smaller space, so they've created a boutique feel with less than the usual C&B but more custom options, made to order furniture, complimentary design services, and items that other C&B locations do not have. It feels more upscale, like a Design Within Reach but with more natural materials and a lower price point. Paying $500 for a bone inlay nightstand seems reasonable since I assume it's a bit better in quality. The furniture has simple lines and a classic, timeless feel. The walnut end table ($600) looked like a smaller version of our dining table. Cute. The interior is light, spacious and pleasing to the eye. The emphasis is on furniture (sofas, tables, headboards, outdoor furniture, dressers) and home furnishings (pillows, throws, lighting, trays, art, curtains, mirrors, faux plants). There is no cookware, kitchen appliances, or kitchen gadgets. read more

I was shopping there last week and I asked to use the bathroom, someone downstairs told me it was located right up the stairs. The hallway was blocked by a metal rack. I asked the man upstairs and he told me the bathrooms were out of order and there was one across the street but did not know exactly where. I then told the woman that I first spoke with and she said "oh yeah after 2:00pm he sometimes closes the bathrooms so that all of Pasadena won't come and use them". I had to go to the bathroom so bad, so I sat my basket down and went across the street to try and find the bathroom. When I got over there I could not find it so I asked the sushi restaurant if they knew where it was. The person at the front told me "there was not one, but I could use theirs" thankfully. I then went back over to Crate & Barrel to finish my shopping however my basket was now gone and the stuff I wanted to buy was put away. I was so mad about this whole situation that I just gave up and went somewhere else. Also not only is that rack blocking the bathrooms, it is also blocking the emergency exit. These employees do not care about their customers or their safety. read more

Crate and Barrel - Shelf blocking the bathrooms, water, and emergency exits - Furniture Stores Near Me - Pasadena, California

The service was fantastic!!!! Elizabeth and Marilyn made a great team. Each went out of their way to help me and made sure I found everything I needed. They were personable and fun yet very professional and knowledgeable. I had such a pleasant shopping experience that I didn't want to leave the store. The products are beautiful of great quality and reasonably priced. If you visit this store make sure to ask for Elizabeth and Marilyn. They will definitely take care of you. read more

Extreme disconnect between what happens in the store and the service as a whole. Have ordered two pieces, one off the shelf, one custom. Both arrived damaged, massive delays in delivery and no communication from the customer service team. Always passed to a new rep, no consistentcy and general apathy for towards the failings of their logistics. read more

Their delivery service is absolutely horrible. We waited over 6 months for a special order. Then their delivery vendor comes, doesn't call saying he's at the gate, and drives off after sending a text that he's leaving. Watch out for their Euromarket DB delivery vendor. Then the driver had the nerve to ignore our call and blocked us! read more

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Ordered some bowls and plates. Make sure you go through and count everything. The packer shorted me the plate. The older lady doesn't seem so friendly. Felt pressured when i was there. The rest if the people were really friendly. read more

I usually go to the one in Beverly Hills but they were closed. So, I ended up driving all the way to this location for some things I needed for my kitchen. Every single employee greeted me, but after that, it was as if I was invisible. I had a bunch of bowls and plates in my hand, but no one, and I mean NO ONE offered to help or ring me up. Two older male employees walked passed me, seeing that I had these items in my hands, and completely ignored me. I even waited at the check out counter when one of them answered the phone, but they walked away after they hung up without saying anything. Are you kidding me? I was so frustrated and annoyed that I ended up putting everything back and walking out of the store empty handed (no one said bye, not even the woman at the front desk). Needless to say, I'll never come to this location again and I'll be ordering my products online or drive to Beverly Hills where they have better customer service. read more

My visit to this store today was an absolute disaster. The employees were unhelpful and very dry with their service. I wanted to exchange my items and they could not accommodate me and could not explain why. I asked to speak to a manger and the team member who claimed to be the manager was just standing there the entire time. I was beyond disappointed with the service, especially having 12 years of customer service experience myself. That is definitely not how I provide outstanding customer service. read more

I love Crate and Barrel... Sales associates are great. They are very helpful. The store layout is nice; not so crowded.

Terrible experience ordering a $3K sofa and ottoman here. First, they took us to 5 different computers and kept us waiting for an hour to place the order. Then the woman called the next day to tell us she undercharged us and I needed to pay more. While stuck in the store for an hour, I'd asked for a designer to recommend rugs, a lamp, and side table and nobody followed up with me at all. Here we are 3 months later and I called for an update on my order. They said the sofa is ready for delivery but nobody ever bothered to call to tell us. No apologies, no offer to help. When I asked for a manager and asked about the design consultant that never reached out, the Manager said that she would make a note. What??? It's like they don't want our business!! I told her 3 times I would like someone to email me about those three items I asked for and she just kept asking me if I'd like to come back in when I got back to town. I finally lost my patience and said, "You're not listening. I'm done wasting my time " and the manager actually said, " We don't need to continue a business relationship." I guess buying a $3K sofa doesn't make you a valued customer. I'll buy my accessories at West Elm. read more