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Crate and Barrel

2.8 (77 reviews)
Closed 10:00 am - 8:00 pm
Updated 3 months ago

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Mster M.

I came here the other day with a friend., looking for outside pillows. We got some good ideas. I like the displays and decor. It's a store that might inspire you. They have a variety of choices.

Adrianne L.

My problem with Crate & Barrel in a nutshell - I think they make some well made, magnificent pieces; totally perfect for anyone who's a fan of mid-20th century décor. Unfortunately, I'm not a fan of mid-20th century décor... Tip: For people who are fans of this type of merchandise, it's a great place to shop, but bear in mind that the prices are NOT for the faint of heart! On the plus side, the staffers here don't trail after you trying to hurry you, or playing up-selling games.

Ridiculous.

While the service in store was on point but the massive delay and unprofessional customer service from website left me no choice but to leave a review here to warm potential customer to be careful when placing order with CB. We custom ordered an Axis sofa back in Nov 2nd 2024, it is now Feb 21th 2025 we still haven't received our order. There is no update nor explanation from CB except when we reach out to them and informed us we will have to wait more time because the delay on production or shipment. Unprofessional customer service never give solution but reason why it's not their fault. We already paid $2000 deposits and $300 delivery fee can't believe still have to suffer. Please stay away from this brand, the reputation it built is no proven and won't be as what you think it will be. Pics to prove.

BS Statement
Tim P.

Walked in and got hit with enough devil stares to summon a horror movie sequel. Yes, I'm returning something--apparently, that's the retail equivalent of threatening their firstborn. The way they acted, you'd think my return was the final nail in the store's coffin. Customer service? More like "customer, suffer."

The couch and accent chair - love it!
David K.

It saddens me that a few people had negative experiences here but for my wife and I, this is our go-to store for anything C&B related. Every time I've come here, we are always greeted with friendly smiles and amazing service. Carlos and Esther has been nothing but helpful and a huge pleasure to work with. We were looking for a couch and an accent chair and picked what we liked. Carlos mentioned that we get 15% off since we had just moved, which was a promotion. He offered us a quote and didn't pressure us to purchase right on the spot. We told him that we would be back. A week later, my wife and I decided to go with the furniture and make the purchase. We were greeted by Esther, who helped us through the entire process. She looked up the quote, applied the discount, and we were set. Thank you to you both! Honestly, it's professionals like them which make big purchases a smooth process. Will be going back for sure!

More dimpling
Gary B.

I posted the following review to the Crate and Barrel website 11 days ago. They immediately posted a response saying they would reach out directly to resolve the issue. After a week of crickets, I emailed them, no reply. The C&B site does not allow me to post a follow up so people reading will think 'Crate and Barrel surly resolved this' but that is not the case. 'If you don't read the item description carefully you'll think you are buying a solid iron/steel bed. The design is clean and beautiful but, unfortunately, this bed is quite fragile. They use the words updated, modernized and lighter but fragile is equally applicable. The legs that support the middle of the bed will snap off if you move the bed even a few inches without removing the mattress (see picture). Its pretty just wish it was more substantial.'

Practical lamp
C D.

Purchased a lamp online and picked it up at this location. The customer service at this location is top notch, they were so helpful and kind.

Dirty used rug, sold to us "unused" on clearance

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12 days ago

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5 months ago

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4 months ago

Hey, I did finally get refunded back my money from De'Longhi they mailed it with shipping refund as well.

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2 years ago

I love Crate and Barrel... Sales associates are great. They are very helpful. The store layout is nice; not so crowded.

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4 years ago

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Review Highlights - Crate and Barrel

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Ten Thousand Villages

Ten Thousand Villages

4.6
(88 reviews)
1.3 mi
$$

Ten Thousand Villages is a fair-trade shop that carries merchandise from at least thirty-eight…read morecountries. It is woman-owned and displayed the LBGTQ+ Pride Flag in its window. Here you can find a wide variety of hand-crafted goods. And there is quite a myriad of objects on display. There are a large number of hand-woven bags, rugs and tapestries for use or display (or both). One wall is almost entirely devoted to jewelry. And there's a very large collection of pottery, including bowls, dishes and coffee mugs. This place is an excellent place to shop for those who are intrigued by foreign cultures. And the prices are extremely reasonable. And besides for being reasonable, you can find nice pieces in the under ten dollar range, well into the one hundred and fifty or more. There really is something for any budget. I was greeted when I entered the store and asked if I needed help...but was not asked every five minutes (something that I see as a major plus). Check out was a breeze with the clerk on duty. I will definitely come again.

I was on my way for groceries after my shift when I saw this cute shop that shares a parking lot,…read morebut with just about 20 minutes left until closing time. The manager Laurel was so kind and welcomed me in! She answered all of my questions and explained to me how to the items are sourced and selected for the shop. This is a BEAUTIFUL shop with the most incredible selection of affordable gifts and treasures. Bright, cheery, and well-organized. I didn't intend to buy so much, but I found something for each member of my family and a few friends, too. My favorites were the ornaments, children's area, kitchen items (aprons, dish towels) and the beautiful jewelry!! I had so much fun browsing and I am thrilled with my purchases. Thank you, Laurel! You are running a fab shop here in Pasadena and I can't wait to return!

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Love the beautiful and lightweight glasses cases I get here.
Love the beautiful and lightweight glasses cases I get here.
Ten Thousand Villages
Ten Thousand Villages

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Salutations Home

Salutations Home

3.9
(18 reviews)
1.3 mi
$$$

Salutations Home is a rather upscale and upmarket gift shop with a diverse selection of merchandise…read morefor sale. Firstly, Salutations Home is off Lake Avenue, where the bulk of shops are. So it is very easy to miss. You have to turn onto Granite to get there. Luckily there was ample parking. When I first entered I was greeted, first by one of the clerks and secondly by a lovely, but difficult to describe, floral fragrance. Very beautiful, though. When I asked about it I was told it was basically a mixtures of fragrances from the candles, perfumes and other scented products. Regardless, it smelled very luxurious. And luxury abounded! Everything here is very well made and really says "understated wealth." They have a nice collection of children's toys and gifts, home wares, an enormous collection of candles and fragrances (as already mentioned), jewelry and a large collection of cards. All the ladies that worked there were kind, personable and helpful. And while I wasn't actively searching for a gift today, it is definitely a place I would return to the next time I am.

Salutations Home is a metaphor for old Pasadena. It is cozily tucked away on a side street off…read moreLake Avenue, (across from the old Chronicle Restaurant if you go way back). Similar to The city of Pasadena in relationship to L. A., in need not be boastful of it's subdued elegance. It's very YKIYK. And like Pasadena, there's something for every budget and age range. The decor is thoughtfully curated as one could imagine visiting an eccentric aunt that has spent a life collecting items that delight the senses, be it sight, scent, taste or touch. It's a tactile experience picking up items for closer inspection, the jewelry, linens, and candles entice customers to indulge. If that wasn't enough of a motivator, the complimentary signature gift wrap makes every purchase special. And it's bow wow friendly, I noticed a few well behaved cherished canines in tow during my shopping experience.

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Salutations Home
We love helping our customers with their special parties, complete with party favors, custom tags and cocktail napkins.
We love helping our customers with their special parties, complete with party favors, custom tags and cocktail napkins.
Salutations Home

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Crate and Barrel - furniture - Updated July 2026

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