After at least ten successful moves with Fairfax Transfer's professional movers between family and…read moremyself, I hired them again (or so I thought). On moving day a truck from A2B Movers rolled up and upon verifying with Fairfax Transfer I was informed they were under the same ownership umbrella. In retrospect, the only clue I had was a terms & conditions email from Fairfax on A2B letterhead. While Fairfax provided two trucks (one full-size and one smaller) for my last move of a 3-level house, only one small truck showed this time. And thus began the most expensive and disastrous move I've ever had. Based on my experience, these were not professionals. On a move estimated to take 7-8 hours total they took 5 hours just to empty the first house, despite everything being packed and ready to go. Ultimately the move took 13 hours and cost over $3135 (on an estimate of $1912-2132). While the estimate called for a four-man crew, I got three men and a petite, 5'2" young lady who moved one small box at a time by hand: there is no way this was a professional mover. There was not a dolly or blanket in sight. My antique wooden desk was placed directly into the truck with no protection and was used as a platform to stack other items (and yes, of course it was damaged). I personally witnessed them dropping boxes and dragging a heavy desk across my hardwood floors. Several of the crew would disappear for long periods of time, and the guy who appeared to be in charge was argumentative about where to place items (everything goes on the first floor, apparently). Due to the lack of adequate truck space, two trips became necessary, and the crew chief made his displeasure about this abundantly clear. He then argued about which items he had to take in an attempt to finish the day, trying to leave items behind in the first house. I guess my wife - who was 8 months pregnant at the time - and I could move the stuff he didn't want to take on our own. When the crew finally left, we discovered a heavy safe it took two of them to carry had been left lying on its back in the middle of the floor, and we chased the truck down the driveway to ask them to place it upright. The boss and one of the other movers grumpily came back into the house and set it up on its base (it took two of them but I guess my pregnant wife and I were supposed to do it). Only once they were gone did we get a true sense of this terrible move. While some damage is normal in a move, I've never had so much, thanks to the lack of any kind of protection used for my items. I'm still finding furniture with scratches and pieces broken off. Several small antique tables with glass tops are just missing the glass - they must have broken it and not bothered to tell us. But I also found our bed was sloppily assembled (see photos) with the supports not fully secured underneath. The box spring on our guest bed was placed upside down, which we only discovered when pulling up the mattress to put sheets on. To add insult to injury, after all of this I received an email from Fairfax Transfer asking for a social review and I replied telling them everything that was unacceptable about this move and demanding an adjustment to this bill. For three months now, I've heard that they are "interviewing the crew," "meeting with management," and that they "forwarded this email and the claim to the operations manager directly and he will reach out." It's obvious they have no intention of doing anything to try to mitigate this awful experience, but I'd have much more respect for them if they simply said no, rather than BS-ing me for three months. Keep that in mind when you see the reply asking me to call them to discuss this or just calling me a liar. To be fair, Joe, the claims manager at A2B who handles damage claims was responsive and apologetic, but his role is limited to the compensation rate for damaged items. I have declined to accept that compensation because it requires me to sign a non-disparagement clause and I refuse to waive my right to share this awful experience, They wasted my time and my money, and may well have endangered my family with their lousy work. I will never do business with either company again, and neither should you.

On Oct 5th, Fairfax Transfer and Storage came to pick up our furniture in our kitchen, dining…read moreroom, family room and living room. The team that came that day was excellent-professional, respectful and worked promptly. They not only moved furniture but packed up china cabinets, dishes, fragile items etc. Today on Feb 13th , with our first floor renovation completed , a new crew, Troy and his team delivered and unpacked everything. Again, with respect, humor, very professionally, and promptly. We are a retired military family and have experienced many moves. I would call on this company again without hesitation. Also, another factor is we feel the cost is reasonable. Thank you Fairfax Transfer and Storage !!

AJ moving came to remove a table glass top from my garage. Not only where they punctual but rather…read moreextremely diligent in getting in and out!! They also met all the COVID guidelines!! Excellent to work with and highly recommend!! Thank you A&J!! Angelica

Completed a 3 bedroom townhome, intercounty move with AJ Moving in August 2018. Team of 3 arrived…read morewithin the specified time, assessed all items & quickly got to work loading up our belongings. Protection of plastic shrink wrap, tape & blankets were used to ensure safe transport; in addition to floor covering. All items arrived & were safely placed in their new locations. Team was respectful of our requests, items, home; they worked hard & efficiently. Final payment was an exact match to provided estimate. Cash is preferred payment method, 3% processing fee for credit card. After this move was complete, I attempted to reach AJ Moving for a commercial move via online estimate. Though this process was easy & seamless the first time, I never received a response. So while I would recommend & use again, the ability to do so falls on their response.

Elite just completed a move from my house to a storage unit. Richard and Reginald did a phenomenal…read morejob. They showed up on time, worked tirelessly for several hours, courteously handled my special requests, and swiftly and professionally set up my storage unit. First-rate job!

Outstanding service. Very fair prices. No drama. Extremely experienced/ professional crew. Very…read moreaccommodating and honest - no surprises. A+

WHAT helped us move a parent into a retirement community, and we were very pleased with their work…read more Every step of the process, from getting an estimate, arriving on site, preparing the furniture and boxes, placing them in the truck, and finally unloading and placing the items in the new home, were done with extreme care and efficiency -- all at a very reasonable price! We will definitely use WHAT again! Tom A.

Last minute call for take down + haulway of a king size platform bed frame. Communication was clear…read moreand prompt (via phone + text), rate was reasonable, work was quick. The two gentlemen that came were the most professional, kind, personable, and just really nice with what could be described as wonderful manners. Would love to have them over for any other work in the future. Recommend 100%.

It's Haul Good took all my large furniture and items to Habitat for Humanity. The movers did an…read moreexcellent job! They arrived on time, handled all of my belongings with great care, and worked efficiently throughout the move. They were professional, friendly, and made what could have been a stressful day much easier. I highly recommend them to anyone looking for reliable and hardworking junk removers. It is great that they ensure items are taken to the appropriate nonprofits to keep items out of landfills. Thank you for the outstanding service!

Just had them to a house in Annandale VA and the experience from start to finish was excellent…read more Talked and met with Adam at house and he understood what needed to be done and the time frame as well as we were traveling from MD. Also talked and updated Sam (Owner) about things to set aside, would highly recommend them for any type of Donate/Removal situation. Very professional, accommodating, and reliable

I decided that I would not burden my family and friends with helping me move this time, so I called…read moreup Men on the Move. I called them the day before to confirm my 12-1pm arrival window. I'm glad I did, because they were trying to tell me that it was between 12 and 2pm. I mentioned that this would not work because my new building has strict rules, and that they would have to be done by 5pm. The movers arrived the next day at 1pm. Upon arrival, they seemed professional and started to move my stuff out of my old apartment. Some of the movers did not speak English very well, so our communication was a little off, but things seemed to be working out. Even though the majority of my items were packed in boxes, one of the movers seemed to have a bit of an attitude if certain items were not packed properly (like my desktop and monitor). I have an IKEA entertainment center that they would not move because they would have to take it apart. I had to go back an get it at a later date. Its a good thing that I chose to move before the end of the month. After they finished getting the items that they would take, they followed me to my storage unit. They said that they would not be responsible for lamps, and made me put them in my car. They loaded up all of my furniture that I had in storage and proceeded to my new apartment. They put all of the items into my apartment and made the 5 pm deadline. If I had to do it all over again, I would have just used them to move all of my large items. I wish they would have explained thier lamp policy among other things when I made my reservation.

We had a very difficult move today. Large equipment, small spaces to keep it simple. These guys…read morehandled the situation without hesitation, they were super helpful, accommodating and professional. Marvin (the owner) made sure to touch base to let us know when the men were on their way. All in all a successful move. Thank you Men on the Move.

Great service and honest guys, at a price that can't be beat! They showed up right on time and were…read moreready to get to work. They brought all the supplies they could ever need (including tools that came in handy when I couldn't figure out how to disassemble my desk). When we ran into a unexpected problem at the new building that left us using an elevator on the other side of the complex and a flight of stairs, they were nothing but gracious and effective. They handled all of my stuff as if it were their own and took extra care with everything labeled fragile. Would definitely recommend!

Kirk and his team are friendly, fast, and efficient. Their prices seemed too good to be true, but…read morethey delivered. Nothing was broken, they adhered strictly to the schedule that he laid out beforehand, and they were done right on time. You can tell they have done this several times over because Kirk and his team have it down to a fine-tuned machine. Seriously, look no further than Captain Mover for your next move - I've already recommended the team to several friends.

Please beware. This company is extremely unprofessional and subcontracts out to inexperienced…read moremovers. I was scheduled to move 1-3pm on a Saturday. Around 11am I received a call from the main office saying there was a problem with the truck and the movers will be there around 3/3:30. At 3:30 no one showed up so I tried calling the office and there was no answer and the mailbox was full. I called multiple times and then just assumed that no one would show up. When they did show up at 5:30 the person who was trying to move my stuff did not even know what company contracted him. It was one man and his underage son with a rental van who did not properly know how to wrap furniture. I had already found another group of last minute professional movers so I canceled their service right away. Please use another moving company.

I called Ben's Moving Company but he is out of town and this company is taking care of his…read morebusiness. I was not impressed by any means with the customer service I experienced. The price kept going up. Nick was not transparent as he claims to be with the price and then I confronted him about it. Instead of doing the right thing and honoring the price, he told me to find another company to do the move. Very unprofessional.