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Came here for Mother's Day and surprisingly it wasn't busy, probably bc the AC wasn't working well so we were sweating during our meal. It was an extremely hot day, so we really didn't get to enjoy our meal. But besides the heat our food was amazing and so was the service. Hopefully next time we come back the AC will be working.
I expected more after looking on yelp. Maybe it was the time of day or day of the week, but nothing about this place left me thinking that I'd like to return. It was empty at 4pm on a Wednesday. Yet it took a good 15 minutes to get seated and another 10-15 to get server attention. The cocktails have cute names and for happy hour are B1G1F. Pretty sure that that's the only draw here. I got the Castaway. Awesome presentation, but I couldn't get over the smell of the glass. It smelled like it was washed with water sans soap. Onto the food.. ordered the cheese curds and asparagus fries as apps. Both were good but not life changing. Also ordered the $100 tomahawk that was noted to be 32 ounces with one side. Chosen side was waffle fries that were instantly cold. Feels like they were kept under a heat lamp. Presentation of the food wasn't what I hoped for. This really didn't feel like I was at a place that valued my patronage and wanted to leave me wanting to come back for more. Tried something new for my birthday and evidently failed. Oh well.. there's always Cheesecake Factory next door!
Ambiance - nice, clean and spacious restaurant. Warm and inviting casual vibe. Food - we ordered smoked beef ribs (3 pieces), sides of garlic herbed mashed potatoes and 3-cheese mac and cheese. We figured we'll order one dish first and order more, if we liked it. My hubby and I were actually shocked at the high rating of this place. The ribs were burned and had a large layer of fat underneath the only portion of meat. It felt like we were eating grease. It was salty. If we were not so hungry, we might not have eaten it. The sides came in small ramekins for $6.99 each. Both were very salty. We could have gotten a much more filling and better cooked sides for the same price at a classier restaurant like Lawry's. We did not finish them. They also added a 3% service fee. Service - we found the server on the indifferent side. In fact, we were never offered barbecue sauce. I had to go to her near the kitchen to ask for barbecue sauce. As a result of all of the above, we decided not to order any more even if we were still hungry. Overall, we were very disappointed with our experience here. It was such a letdown given the high ratings and especially because we were starving and left without being satiated. Btw, this is the Arcadia location.
We were shopping at Santa Anita mall and found this restaurant and thru Yelp it had a high rating so we decided to check it out. It was not busy when we got there and we got seated around 10 min. Upon entering you can smell the strong scent of smoke most likely from all the delicious bbq and steak. Ambiance was good. We ordered a spinach artichoke dip with potato chips. The spinach artichoke was great and I loved the big chunks of the artichoke. The potatoes had nice seasoning. My husband ordered a Tokyo drift and loved it. The food took awhile to come out and we weren't sure why as when we were looking around others who came after us got there food the fastest. For entree: my husband got the portobello sandwich with waffle fries and the portobello was good. I got the birria taco and it was good. Consume was a lil salty for my liking. Also, one of my tacos was all fat and I let the server know and I was able to get a new batch which I wasn't expecting at all, I thought it was only going to be one. Because of that I bumped my rating.
Id say 3.5 This restaurant has a lot of seating so good for big groups and the bar area is big with a lot of tvs for game watching. Good place to grab a drink. Came here on the weekend and there was no wait. It was pretty empty inside considering Cheesecake Factory and Benihana next door were packed. There is something about the lighting that throws the place off, not sure what it is just feels a little cold in there. We ordered the 6 coconut shrimp to start ($16) ultimate cheesesteak ($18), and bowl of brisket/tri tip chili ($13). The coconut shrimps were good but a little pricey for the amount of shrimp you get. The cheesesteak was on the smaller side and a tad dry, could have used more kewpie mayo. The chili is really hearty and good, but the Bowl size is small. I wonder how small the cup size is. Also if you get a baked potato, DO get it LOADED. Can't ever go wrong with butter, sour cream, bacon, cheese and chives. Our server was very nice although service was slow despite there being a few tables. Also note there is a 3% service charge added to all bills for dine in.
Came back again with the family but with 11 of us! We were seated in the back near the restroom at a large long table. I'm used to round tables and a lazy Susan when there's this many of us. It was a pretty busy night for a Thursday night, we didn't wait long to be seated when we arrived at 6pm. We ordered two all American tours and the brisket fries (since their nachos are gone!! We miss the blue nachos!!!!). The sides we ordered were: Corn: it was a bit dry but still flavorful Mashed potatoes: very creamy and dense Waffle fries: crispy and was still hot on arrival Brussels sprouts (premium): so good but we got lots of burnt pieces unfortunately Baked potatoes: the favorite of our elders and my aunt likes it with sugar Mac and cheese: was ok, wish it was cheesier The best meat we liked in order were the steak, short rib, two kinds of brisket, chicken. I am not sure why there isn't lamb or sausage but I should've took a photo of the menu because it did change! We also got a quesadilla for free and it was great! Our server was great, she sort of handled our every request by herself and was wonderful! Overall, still great. We got ice cream at the end as well and we were super stuffed!
We only came here because the wait at Cheesecake Factory next door was 2 hours. So we reluctantly came here. The immediate seating availability and the half empty restaurant should've been a clue. For $180.27 this was THE WORST FOOD EVER!! Short rib - flavorless. Served lukewarm. I don't think they used any seasoning whatsoever. And it's supposed to be grilled or smoked. It tastes baked and not grilled. The mashed loaded potatoes were stiff and had some bits that taste like fried fat on top. The cornbread was very good, light and fluffy but cold. The BBQ chicken was advertised as grilled and smoked. Again flavorless with rubbery skin and ZERO season. Mom said the salmon was decent. The spinach dip was super stiff. Again lukewarm and served with potato chips rather than tortilla chips. Now let's get to the drinks. We ordered two Cadillac margaritas with salt. One glass had zero salt, the other had a slight dusting of black salt that you could barely see or taste. The flavor left much to be desired. We're gonna go home and make our own. For $12 a glass, they give you a shot glass worth of Chardonnay. I wanted to order dessert but i was so disappointed with the food, I changed my mind. Gonna go get a slice of cheesecake from next door instead. So after eating here today, and it's my 3rd visit with horrible food, I will never come again.
Dropped in here for dinner while at the Santa Anita mall. We were seated fairly fast and checked out the menu. Our server, Bernadette, was exceptionally kind and pleasant. There was a larger party near us, and we were given free garlic bread due to the long wait for our food. The overall ambience was a bit noisy but nice. The music was loud, and all the televisions had NBA games playing to keep us distracted. The food we ordered tasted good, but we were disappointed in the serving size in comparison to the overall price. Everything was so small! We ordered 4 items, and the bill came out to $64. But that could have been attributed to the 3% service fee that is automatically added. Kinda wish we had paid attention to that before we went in. Willing to come back and give it another chance.
Was here two weeks ago and found out it's now suddenly closed. I guess that explained why the entire restaurant looked so dim when I went here to eat? My last visit, I really wanted to just eat and leave cause my eyes were just not adjusting well to the dim lighting with the full grey interior of the place. The waitress that served us was really nice and food was good but everytime I came here it did feel a bit expensive for what it was? Don't get me wrong though, that Big Texan baked potato got us full though and had a big slab of brisket in the middle. Good but nearly $30 with tax and service fees plus tip? Dang.
This was my first time at Craft by Smoke & Fire. It's located in Santa Anita mall (The Shops at Santa Anita) next to Cheesecake Factory. There is plenty of parking. Service was wonderful. I feel bad that I forgot the name of the girl who helped us but she was very attentive and helpful. Food was great as well. I had a baldwin burger which came with double smashed patties, onions, dill pickles and spread. I skipped the cheese and peppers. And I chose garlic and herb mashed potatoes as a side. Everything tasted really good. My friend got smoked and grilled chicken and tri tip. The meat looked good but the portions seemed small. Overall, it had nice ambiance, great service and good food.
Parking can be tough depending on how busy the mall is and the restaurant itself is pretty big. The service was good, but it also wasn't too busy when we went. Not a fan of the lighting inside though.. and the colors of the interior kind of made it feel cold. The food came out quick. Ordered the Smoked Brisket Half Pound and the Ribs (forgot the full name since they changed menus before we went). I liked that the meat wasn't overly salty or overly drenched in sauce. They give a side of sauce as well. As for the sides, the mac and cheese was good, but the mashed potatoes weren't my fav. It wasn't as creamy as most mashed potatoes are. The corn bread was ok just a little on the dry side. Overall not bad and worth a try but I probably wouldn't go back unless I was really craving some BBQ
Came on a Saturday night and it was surprisingly not busy at all. We were seated immediately. It's got a bar feel to it with plenty of games on screens going. We ordered a couple of things with the brisket being the favorite. The ribs were a little dry for me. Sides were overall okay but the waffles fries were delicious. Overall, hits and misses with food. Service was okay but slow at times for how busy it was. Average experience.
We tried out Craft Smoke and Fire for date night this past weekend and surprisingly it was pretty empty when we arrived around 5PM. The place started filling up about 45 mins later with many people coming for drinks after work. The restaurant is located at the Santa Anita mall right next to the Cheesecake Factory and valet booth with many parking spaces, but it does get very busy in this lot because of the mall. Our server was nice, and offered some good suggestions since it was our first time. We ordered the loaded baked potato that was topped with brisket, the cranberry and goat cheese half salad, and the brisket mac and cheese. Everything was decent, and i really loved the salad. Once the restaurant started getting busy we did have a few long periods of waiting for our server since he had such a huge section go care for, and we never got any refills. But overall it was a good place for dinner. The BBQ flavor is fine. Nothing super special but still good.
1 year ago
The food was good to very good, but a tad pricey considering the portion sizes. They say a platter would serve 4-6, but I'd call 4adults. The place is part of a mall and I have to say how surprised I was at how bad the parking is at this place. On a Sunday afternoon, there was pretty much zero parking and the lots are pretty big. We ended up doing valet at $22! Amazon is not affecting the popularity of this mall. read more
Another one bites the dust and another review written a bit too late. It's located at the Santa Anita Mall at the restaurant side with the valet parking. My friends and I dined here before I had to travel off to Fanime. Service was friendly. Food didn't take too long to come out. I do have to note that what I clearly remembered were that the lights were a quite bright and fluorescent. Strange random fact I know. For our dinner we got to share their smoked meats including their Texas style smoked brisket, smoked BBQ tri tip, and smoked chicken breast. As the name implies, each meat had a nice smoky flavor to it and the crispy charred bits were the best. Nothing overly salty or seasoned nor was anything too dry. Decent BBQ meats and definitely a lot for 3 people. For our sides we had their distinctly purple garlic herb mashed potatoes and some mac n cheese. Overall not bad and pretty standard. I guess if you ever want to try their BBQ, just hop on over to their Pasadena or Anaheim locations. read more
Came here for Mother's Day and surprisingly it wasn't busy, probably bc the AC wasn't working well so we were sweating during our meal. It was an extremely hot day, so we really didn't get to enjoy our meal. But besides the heat our food was amazing and so was the service. Hopefully next time we come back the AC will be working. read more
I expected more after looking on yelp. Maybe it was the time of day or day of the week, but nothing about this place left me thinking that I'd like to return. It was empty at 4pm on a Wednesday. Yet it took a good 15 minutes to get seated and another 10-15 to get server attention. The cocktails have cute names and for happy hour are B1G1F. Pretty sure that that's the only draw here. I got the Castaway. Awesome presentation, but I couldn't get over the smell of the glass. It smelled like it was washed with water sans soap. Onto the food.. ordered the cheese curds and asparagus fries as apps. Both were good but not life changing. Also ordered the $100 tomahawk that was noted to be 32 ounces with one side. Chosen side was waffle fries that were instantly cold. Feels like they were kept under a heat lamp. Presentation of the food wasn't what I hoped for. This really didn't feel like I was at a place that valued my patronage and wanted to leave me wanting to come back for more. Tried something new for my birthday and evidently failed. Oh well.. there's always Cheesecake Factory next door! read more
Ambiance - nice, clean and spacious restaurant. Warm and inviting casual vibe. Food - we ordered smoked beef ribs (3 pieces), sides of garlic herbed mashed potatoes and 3-cheese mac and cheese. We figured we'll order one dish first and order more, if we liked it. My hubby and I were actually shocked at the high rating of this place. The ribs were burned and had a large layer of fat underneath the only portion of meat. It felt like we were eating grease. It was salty. If we were not so hungry, we might not have eaten it. The sides came in small ramekins for $6.99 each. Both were very salty. We could have gotten a much more filling and better cooked sides for the same price at a classier restaurant like Lawry's. We did not finish them. They also added a 3% service fee. Service - we found the server on the indifferent side. In fact, we were never offered barbecue sauce. I had to go to her near the kitchen to ask for barbecue sauce. As a result of all of the above, we decided not to order any more even if we were still hungry. Overall, we were very disappointed with our experience here. It was such a letdown given the high ratings and especially because we were starving and left without being satiated. Btw, this is the Arcadia location. read more
2 years ago
We were shopping at Santa Anita mall and found this restaurant and thru Yelp it had a high rating so we decided to check it out. It was not busy when we got there and we got seated around 10 min. Upon entering you can smell the strong scent of smoke most likely from all the delicious bbq and steak. Ambiance was good. We ordered a spinach artichoke dip with potato chips. The spinach artichoke was great and I loved the big chunks of the artichoke. The potatoes had nice seasoning. My husband ordered a Tokyo drift and loved it. The food took awhile to come out and we weren't sure why as when we were looking around others who came after us got there food the fastest. For entree: my husband got the portobello sandwich with waffle fries and the portobello was good. I got the birria taco and it was good. Consume was a lil salty for my liking. Also, one of my tacos was all fat and I let the server know and I was able to get a new batch which I wasn't expecting at all, I thought it was only going to be one. Because of that I bumped my rating. read more
Id say 3.5 This restaurant has a lot of seating so good for big groups and the bar area is big with a lot of tvs for game watching. Good place to grab a drink. Came here on the weekend and there was no wait. It was pretty empty inside considering Cheesecake Factory and Benihana next door were packed. There is something about the lighting that throws the place off, not sure what it is just feels a little cold in there. We ordered the 6 coconut shrimp to start ($16) ultimate cheesesteak ($18), and bowl of brisket/tri tip chili ($13). The coconut shrimps were good but a little pricey for the amount of shrimp you get. The cheesesteak was on the smaller side and a tad dry, could have used more kewpie mayo. The chili is really hearty and good, but the Bowl size is small. I wonder how small the cup size is. Also if you get a baked potato, DO get it LOADED. Can't ever go wrong with butter, sour cream, bacon, cheese and chives. Our server was very nice although service was slow despite there being a few tables. Also note there is a 3% service charge added to all bills for dine in. read more
Came back again with the family but with 11 of us! We were seated in the back near the restroom at a large long table. I'm used to round tables and a lazy Susan when there's this many of us. It was a pretty busy night for a Thursday night, we didn't wait long to be seated when we arrived at 6pm. We ordered two all American tours and the brisket fries (since their nachos are gone!! We miss the blue nachos!!!!). The sides we ordered were: Corn: it was a bit dry but still flavorful Mashed potatoes: very creamy and dense Waffle fries: crispy and was still hot on arrival Brussels sprouts (premium): so good but we got lots of burnt pieces unfortunately Baked potatoes: the favorite of our elders and my aunt likes it with sugar Mac and cheese: was ok, wish it was cheesier The best meat we liked in order were the steak, short rib, two kinds of brisket, chicken. I am not sure why there isn't lamb or sausage but I should've took a photo of the menu because it did change! We also got a quesadilla for free and it was great! Our server was great, she sort of handled our every request by herself and was wonderful! Overall, still great. We got ice cream at the end as well and we were super stuffed! read more
Business owner information
Josh B.
Thank you for sharing your experience
We only came here because the wait at Cheesecake Factory next door was 2 hours. So we reluctantly came here. The immediate seating availability and the half empty restaurant should've been a clue. For $180.27 this was THE WORST FOOD EVER!! Short rib - flavorless. Served lukewarm. I don't think they used any seasoning whatsoever. And it's supposed to be grilled or smoked. It tastes baked and not grilled. The mashed loaded potatoes were stiff and had some bits that taste like fried fat on top. The cornbread was very good, light and fluffy but cold. The BBQ chicken was advertised as grilled and smoked. Again flavorless with rubbery skin and ZERO season. Mom said the salmon was decent. The spinach dip was super stiff. Again lukewarm and served with potato chips rather than tortilla chips. Now let's get to the drinks. We ordered two Cadillac margaritas with salt. One glass had zero salt, the other had a slight dusting of black salt that you could barely see or taste. The flavor left much to be desired. We're gonna go home and make our own. For $12 a glass, they give you a shot glass worth of Chardonnay. I wanted to order dessert but i was so disappointed with the food, I changed my mind. Gonna go get a slice of cheesecake from next door instead. So after eating here today, and it's my 3rd visit with horrible food, I will never come again. read more
Dropped in here for dinner while at the Santa Anita mall. We were seated fairly fast and checked out the menu. Our server, Bernadette, was exceptionally kind and pleasant. There was a larger party near us, and we were given free garlic bread due to the long wait for our food. The overall ambience was a bit noisy but nice. The music was loud, and all the televisions had NBA games playing to keep us distracted. The food we ordered tasted good, but we were disappointed in the serving size in comparison to the overall price. Everything was so small! We ordered 4 items, and the bill came out to $64. But that could have been attributed to the 3% service fee that is automatically added. Kinda wish we had paid attention to that before we went in. Willing to come back and give it another chance. read more
1 year ago
Was here two weeks ago and found out it's now suddenly closed. I guess that explained why the entire restaurant looked so dim when I went here to eat? My last visit, I really wanted to just eat and leave cause my eyes were just not adjusting well to the dim lighting with the full grey interior of the place. The waitress that served us was really nice and food was good but everytime I came here it did feel a bit expensive for what it was? Don't get me wrong though, that Big Texan baked potato got us full though and had a big slab of brisket in the middle. Good but nearly $30 with tax and service fees plus tip? Dang. read more
2 years ago
This was my first time at Craft by Smoke & Fire. It's located in Santa Anita mall (The Shops at Santa Anita) next to Cheesecake Factory. There is plenty of parking. Service was wonderful. I feel bad that I forgot the name of the girl who helped us but she was very attentive and helpful. Food was great as well. I had a baldwin burger which came with double smashed patties, onions, dill pickles and spread. I skipped the cheese and peppers. And I chose garlic and herb mashed potatoes as a side. Everything tasted really good. My friend got smoked and grilled chicken and tri tip. The meat looked good but the portions seemed small. Overall, it had nice ambiance, great service and good food. read more
Business owner information
Josh B.
Thanks for the love
Parking can be tough depending on how busy the mall is and the restaurant itself is pretty big. The service was good, but it also wasn't too busy when we went. Not a fan of the lighting inside though.. and the colors of the interior kind of made it feel cold. The food came out quick. Ordered the Smoked Brisket Half Pound and the Ribs (forgot the full name since they changed menus before we went). I liked that the meat wasn't overly salty or overly drenched in sauce. They give a side of sauce as well. As for the sides, the mac and cheese was good, but the mashed potatoes weren't my fav. It wasn't as creamy as most mashed potatoes are. The corn bread was ok just a little on the dry side. Overall not bad and worth a try but I probably wouldn't go back unless I was really craving some BBQ read more
Came on a Saturday night and it was surprisingly not busy at all. We were seated immediately. It's got a bar feel to it with plenty of games on screens going. We ordered a couple of things with the brisket being the favorite. The ribs were a little dry for me. Sides were overall okay but the waffles fries were delicious. Overall, hits and misses with food. Service was okay but slow at times for how busy it was. Average experience. read more
We tried out Craft Smoke and Fire for date night this past weekend and surprisingly it was pretty empty when we arrived around 5PM. The place started filling up about 45 mins later with many people coming for drinks after work. The restaurant is located at the Santa Anita mall right next to the Cheesecake Factory and valet booth with many parking spaces, but it does get very busy in this lot because of the mall. Our server was nice, and offered some good suggestions since it was our first time. We ordered the loaded baked potato that was topped with brisket, the cranberry and goat cheese half salad, and the brisket mac and cheese. Everything was decent, and i really loved the salad. Once the restaurant started getting busy we did have a few long periods of waiting for our server since he had such a huge section go care for, and we never got any refills. But overall it was a good place for dinner. The BBQ flavor is fine. Nothing super special but still good. read more
2 years ago
Came here on a Saturday night around 8 PM for a party of 4. It wasn't as busy as I thought it would be. This place is located right next door to The Cheesecake Factory, where Wood Ranch used to be, right in the Santa Anita Mall. The night started with some cocktails and appetizers. We each ordered a cocktail, which we all agree was decent. I ended up with the Martini Americano (their version of an espresso martini, essentially cold brew martini). We actually got a complimentary garlic bread which was nice. We also ordered the fried chicken sandwich with a side of mac and cheese, rack of lamb with chimichurri, and half-pound brisket. All of which were good. The server was very attentive and did note that they were going to revamp their whole drink menu. We were intrigued by the Duck Around and Find Out drink which came in a bath tub and a rubber ducky. Nice touch, but you couldn't take it home. Personally, I think the food presentation looks better than it taste (not that the food tastes bad). Overall I'd give this place a solid 4 stars. Would I come back again? Very unlikely unless someone requested it. I think its worth trying once, but it doesn't really hit me where I'm craving to go back. read more
I came here on a Friday around 730 and we were seated right away. The place was relatively busy with a lively atmosphere. The server came by and took our drink order. When she came back we were ready to order and just got played to share. The lulu lime cocktail was crisp and refreshing. The tri tip was good and I especially liked the assortment of sides that gave it more variety of taste. The chicken sandwich was flavored well but I wish we got it more spicy. We the medium which the server described as "cayenne." The brisket on the nachos were tender and juicy. My favorite was the rack of lambs. It was cooked medium rare/rare with chimichurri on top and was sooo flavorful I wanted more !! All in all the food was solid. I'm not a huge fan of the presentation though but it didn't take away from the overall flavors. read more
Business owner information
Josh B.
We appreciate the support
A friend and I arrived here quite late after the nearby Lantern Festival. I was pleased to know they were one of the few restaurants that were open on the later side on Sunday within this shopping center. Since we were just having a late snack we did not order too much. We had the birria quesadilla which was packed with beef and cheese, with the outside of the tortilla browned with shredded cheese and also a creamy sauce. They managed to add a lot of texture to a simple item. The pickled red onions added a great bit of acidic contrast and freshness. We tried to order the ube ice cream but they were out (towards the end of service). Our server was wonderful, engaging in some conversation and checking on as many times. She also took a bit of a custom order. She just made the experience even better. read more
We had a fantastic time at Craft by Smoke and Fire. The restaurant has warm and inviting vibes. We were greeted once we step inside the restaurant, and seated right away. Shoutout to Adrian! Our server who was very friendly and genuinely warm too. We ordered the following; - Brisket Mountains High Loaded Fries It was divine and the portion was huge. It is a must order item! - Short Rib Birria Quesadilla. The meat was juicy and very flavorful. - Smoked & Grilled BBQ Tri Tip Roast, the meat was juicy, it needed supplemental orders to.enhance the meal. - Brisket Burritos (to go). It was humongous, and delish. - Shrimp Tacos (3 of them), the Tacos were perfectly seasoned and delicious. Since our visit, I am still craving their shrimp tacos. It is one of the BEST shrimp taco I tried. - Nacho, was delicious and huge portion. - Mac & cheese was very creamy and rich - street corn , was so tasty and fresh. - charcoal Ice cream, I loved the texture and the taste. We had a wonderful time there and plenty of leftovers. The service, the ambience, the quality of food and the vibes all were top notch! read more
Business owner information
Josh B.
Your support means the world to us!
2 years ago
2 years ago
FLAVOR (3.5/5): They gave us free cheesy bbq nachos to start our meal which was decent! We ordered the brisket and short rib sausage. It comes with corn bread and sides of chilis, pickled onions and pickles. The sausage was an interesting texture as it was a blend of meats and a tad bit spicy! The brisket wasn't the best brisket ever, it was tender but not flavorful enough. INSTAGRAM WORTHY (4/5): They had a built out outdoor patio seating and they played their dishes in a very colorful way! SERVICE (5/5): Miguel our server was super tentative to us, and even brought my dog a free puppy patty which was huge! Always had a smile on his face and ended our night with free ice cream too which was delicious. TAKEAWAYS: You don't have to order much food here considering how much free stuff they give you! read more
Business owner information
Josh B.
Thank you for sharing your experience
It was decent experience. We got seated down and had some time to ordered and look through the menu. Another extra star for our waiter. I didnt get her name but she was super nice and observant. I got the stockberger with street corn and mountain high loaded fries. It was pot more food than I expected. I would said it's pretty heavy and had some leftovers. read more
Business owner information
Josh B.
We appreciate the support
This food was good and very filling. We had split one of the sandwiches with a side of mashed potatoes and a fried appetizer and there was enough for us to be filled and bring back some leftovers. The staff was nice and accommodating since we brought in a stroller. And our waiter (I think it was Michael?) had given my nephew a little duck to play with and was very nice. read more
Business owner information
Josh B.
Thank you for the kind review.
Came for one thing and one thing only: their brisket. Ordered to-go at around 4 PM on a Tuesday and was directed to order and wait at the bar. It's a fairly large restaurant situated in the Santa Anita Mall, and at that time of day the bar was the only spot that seemed to house any visitors. 10 minutes later, I was served. At $18 a plate, I expected my meal to be nothing short of delicious and it certainly delivered. My two large pieces of brisket were dripping with juices to the point I didn't need to use any of the provided barbecue sauce (which provided an equally delicious experience). Cornbread was fluffy and actually had a strong cornbread taste, which I appreciated. Pickles and pickled onions were a nice touch. I can only hope their other locations maintain the same standard. read more
Business owner information
Josh B.
We appreciate the support
I am going to begin with a take-out order approximately 3 weeks ago. First time I ever had the food and my husband & I enjoyed the Brisket & I had Lauren's Salad w/ dressing on the side. The food was delicious so we decided to go today for lunch for my birthday! BIG mistake we made!! I will start w/ ambiance: One other couple there at 1:09PM. Music playing & not busy. Manager Ashley sat us & gave the table to Kelci G. We asked for coffee as we looked at the menu. NO coffee made so we had to wait. NO half & half for the coffee just packets of powdered creamer or milk for the coffee. We placed our order based on some of Kelci's suggestions and waited. Received water. We ordered Appetizer to have first; Smoked cheese curds breaded & fried with their ranch dressing. I ordered the "Brisket & Grilled cheese Sandwich" with "street" corn & my husband ordered the "Baldwin Burger" w/ mac & cheese for the side for our entrees. Coffee arrives WITH the cheese curds. Okay...so the cheese curds had ZERO smoke flavor and were deep fried dripping in oil and they were in a big lump! A small amount of ranch that was very watery (most likely from all the oil) drizzled on top. By this time three other tables have come in. Small parties of 1 guy, one couple, & table of three so still not busy. Our entrees arrive and the greasy cheese curds are left on the table. I wish I took a pic of the worst grilled cheese sandwich I have ever had the displeasure of eating. Beef brisket "wrapped" in dark brown burned cheese with barbecue sauce then a glob of the same sauce between the burned cheese and the oily bread so the bread was soggy! So where on the menu does it say that the cheese is actually grilled separately until it is dark brown & folded around brisket!! Disgusting saltiness & just not good. No melted cheese or cohesiveness with the sandwich. Street Corn: this is their version, Oily, salty, mushy with these weird breaded deep fried onions that were also limp & not fried in hot enough oil that were randomly lying on top of a cup of the corn! Couldn't even eat it. My husband's burger was just okay. Not awful but a bit overcooked & his mac & cheese was dry, salty and not the nice creamy mac & cheese it should be. He said it was so salty that is all he could taste. She came by after I took one disgusting bite of the sandwich & I told her how bad it was. Asked for a HALF Lauren's salad & waited over 15 mins. so my husband was DONE with his food. I was told there was only one cook on!!! The place wasn't even busy. NO refills on coffee had to ask. Asked for a to go box for the salad. A salad that was so saturated with dressing it was inedible! (I have attached a pic) Ruined my birthday lunch and they had the nerve to actually charge me for the half salad!! A salad I could not eat. The manager says well I took the corn off "YOU DIDN'T LIKE" as if to say it was good and I just didn't like it! Lol...unreal! I am a gourmet cook and my husband & I know good food and know when a chef, or cook has the skills to make food properly. Whoever was cooking needs a crash course on how to do it properly. You could see when they put the salad down that it had too much dressing. Instead of removing it they left it! $56.18 for awful food and mediocre service. I left her more than 20% because I waited tables for many years & although her service wasn't good it wasn't her fault the food sucked. Never again. Just the worst ever experience! As we walked out the manager had the nerve to say hope your day gets better. I said yeah right and this was supposed to be my birthday lunch! She says "sorry about that!" Can you believe that!! Sorry about that!!! Is she kidding!! ext time I will flush $70 down the toilet thank you read more
Came here on Father's Day with some friends and family. The wait for our table wasn't too bad. The place looks nice and clean. When we were seated, the place was slowing down, and we were expecting to not wait too long for food. The food was good, but it took forever to get to us. Got our drinks in a timely manner, but the food... it took over an hour. Our waitress was great! The problem was from the kitchen area. There were multiple tables that left since their meal took sooo long to get to them. We roughed it out since the waitress was tentative and gave us some complementary sides for the little ones to start eating. Very thoughtful of her. By the time the food came out, there were a couple of delicious foods, but the rest was good but I can't remember the taste. Not sure if I'd go back anytime soon, but maybe we'll give them another chance if we are invited to eat and chill with some friends. This place is worth trying. As this place does get busy, other people may have a better experience. read more
Came here on a weekday for dinner and there was no wait so I got seated right away. The food did take a while to come out so the server gave us complimentary nachos for waiting which was nice. The brisket was tender and soft. The mashed potatoes were pretty tasty. I got the madison sandwich, it was pretty big but the meat was kind of dry, wish there was more sauce to go with it. The mac and cheese was good too and had flavor. Overall, its a pretty good bbq place if you're craving some bbq. It is located outside of the mall. Parking can be an issue on the weekends but weekdays should be fine. read more
Business owner information
Josh B.
Thanks for checking us out!
So I'm going to be honest. This is my 4th time at Crafts and I didn't enjoy my last 2 times. I was dragged here by family and it blew me away. We were a party of 11. Even tho we did not have a reservation we were seated within 15 minutes. We got 2 family platters and it was the best steak I've had in a while. The brisket were a bit too salty but everyone else liked it. The mash potatoes were to die for!!! read more
I've been to Craft by Smoke and Fire multiple times now both in Pasadena & Arcadia. It was always a nice place to have a casual and fun dinner with drinks. This most recent time, I went with my family for my father's birthday. We ordered the Craft BBQ Salad and All the Smoke Family Platter. We really enjoyed the craft bbq salad as it had a delightful flavor with the dressing and it felt really light before we dug into the family platter. The family platter was amazing! The prime brisket was delicate. The lamb melted in your mouth. The short rib had amazing texture and flavor! Although the food was good, the service was underwhelming to say the least. The restaurant was practically empty with 8-10 employees. It took us 15 minutes to get seated. Waters didn't come until our family platter came... Our server only tended to us when ordering and placing our food. When it was time to pay, the server was talking with another employee for 40 minutes. Yes, 40 minutes. We tried to ask another server but they said only the one waiting our table and close our check. We spent about 2 hours during our last visit and 1 hour of it was waiting even though the restaurant wasn't even at 10% capacity. Unfortunate and I don't think I will be coming back even though the food was so good! read more
The half pound brisket was very good and tender, you don't even need knife. Pretty pricey though for a skinny 2 piece of meat. The pickles go well with it. This serving probably won't fill up most guys, need to order an extra side or appetizer or something. Short rib quesadilla is good. Cheesy buy not overwhelming. Meat is nicely portioned and won't fall out as you bite. Clean eat. Plus they cut it straight, so it's easy to stab with fork if you don't want to get hands dirty. The harvest salad was a let down. It's mostly spring mix greens and barely any roasted squash. The apple dressing was salty, didn't have any apple flavor, and taste a bit too much fishyness. I guess my own fault for ordering salad at a bbq place. Comes side of cornbread. It's on the sweeter side so I eat it as dessert afterwards. They have patio seating. You can bring your furry friend and it has outdoor heater so not cold. They offered my dog water bowl and free puppy patty. I would pay for it, but the fact that they offer it for free and I didn't even have to ask really put them at 6+ stars with the service. Also that's probably why you're paying premium for the food. This restaurant is located in the Santa Anita Mall. Next to Cheesecake Factory. read more
2 years ago
BOTH of these dishes had really good flavor, but were a bit too salty for my taste. These 2 dishes were shared between 2 people & it kept us full! The service could've been better. I'm glad my food came out within a reasonable time, but I'm not sure if they were understaffed. I waited a WHILE for my check. read more
Shout out to our server Mike/Michael for the excellent service we received on 01/25. We went out for my husband's bday with my father. Mike was just a fantastic server. He is a great conversationalist and he really took care of us. He even brought a drink with Ohio State written on it (my husband is a HUGE Ohio State football fan and is from Columbus OH). My husband got an ice cream cup with a candle too. It was such a nice touch. Our server made it a meal to remember. I've never had a server add so much joy to a dining experience. He was really great. We ordered the loaded fries and all the smoke platter. The all the smoke Platter was huge and better than the prior all the smoke platter. It has super meaty beef ribs, a huge soft falling off the bone smoked short rib, perfectly tender brisket, half a smoked chicken that was juicy and just delightful, and perfectly seasoned tri tip. The food was fantastic. The excellent service just took it over the top and made it a super memorable experience for my husband and my father who had quite a few beers hours earlier. read more
2 years ago
The grilled cheese brisket sandwich was tasty, but the corn was underwhelming. The brisket fries are usually my go-to order, but lately, they've been served cold and not as fresh as before. read more
Business owner information
Josh B.
Thanks for stopping in, Michelle! We appreciate you
Come hungry, leave happy and stuffed. We had awesome suggestions from our server Anthony. It was our first time here and we weren't sure where to start with so many options. He suggested the brisket grilled cheese and the brisket burrito. Man it hit the spot! Both full flavor. Burrito had Mac and cheese and fries, all a good amount. The grilled cheese with brisket and pickles with broccolini was the good amount of food. My wife and I both enjoyed both plates. We ordered a side of corn bread by far the best I've had. It was so soft even our newborn had a taste and wanted more. My wife even asked "what's this playlist?" It had nice music playing the whole time. The best part was we came with our kids, all sleeping when we arrived and we were sat right away, they even made space for our stroller. This was definitely one of the most accommodating places we've been to. Thank you! Can't wait to go back again soon. If you go, ask for Anthony. Friendly, great suggestions and always checking in to see how things are to your liking. read more
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More info about Craft by Smoke and Fire
400 S Baldwin Ave
Arcadia, CA 91007
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(626) 461-5023
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http://www.craftbysmokeandfire.com
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Ask the Community - Craft by Smoke and Fire
What's the largest group you can accommodate?
We can accommodate most large parties it depends on what you’re looking for in terms of the seating.…
Will you be showing tonight's Dodger playoffs game on your TVs this evening?
It's best to call the restaurant and ask the staff.
Can you bring your dog in the outside area?
Of course we love our four legged friends!
Where is the best place to park?
There's a huge parking lot right in front of it. It's at one end of the mall so you shouldn't have any problems finding parking
What holidays are you closed?
Are there bottomless mimosas for brunch on the weekends?
No but when I went last month on a Sunday they had brunch specials which included one carafe for like $9.
What are the Happy HOUR times and what is included?
2PM - 6PM Monday - Friday & 9PM - Close Everyday, Cocktails, Beer & Wine are BOGO not aware of any food items.
Are there gluten free options?
Yes, there are quite a few gluten free options. The meats and the tacos are good. The fries are NOT gluten free.
Do you have a brunch menu?
Yes, they do, but it is very limited, only 4 items, I believe.
Do you guys do catering? Would you deliver?
Is this food zabiha halal?? For Muslim?
Yes, the entire menu is halal. They have halal certification as well
Are their food deals for happy hour or drinks only?
Happy hour is drinks only, they used to have food on happy hour but it recently changed
Is all of the meat here Halal?
Yes,all the meat served here is Halal...also,Craft by Smoke &Fire, does 'NOT"carry pork,or any pork product's...'NONE". All their meat's are 100% Halal.
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