Ordered some breakfast items to go through their website and had some issues. Got the blueberry pancake breakfast and a side of well done hash browns to go. Asked for utensils to be included. Got to the curbside pick up and let them know I was here. Order was brought out in about 5 minutes. Checked the bag right before leaving and realized not only were there no utensils, there was also not any syrup or butter. So had to go into the restaurant in my Grundy clothes and ask for them. Took about 5 minutes to get them! Not good. And it turned out the hash browns weren't well done. read more

This place is definitely not cracking my Top 25 places to eat in Franklin. But on a rainy Wednesday night, when the refrigerator is emptier than a college dorm room, this place will absolutely deliver some good old-fashioned comfort food. Walking in here is also a reminder that... I might be getting a little older. You know you're old when you look around the dining room and realize half the "decorations" are things you actually grew up using. I'm pretty sure my grandmother had three of those items in her kitchen. Back in the day they used to bring biscuits to the table immediately. Boom. Biscuit drop within 30 seconds. Now they wait until your food comes out. Honestly, that's probably a smart move. Their biscuits are pretty darn good, and there were many younger versions of me that would've eaten so many biscuits that my entrée would've needed a to-go box before I even started. For dinner I ordered the fried catfish, which was lightly breaded and cooked just right. Not greasy, not overdone just good Southern comfort. My sides were loaded hash browns and corn, which fit the rainy-day comfort food theme perfectly. My wife ordered the vegetable plate, and she really liked it... which is impressive. Service was good, although our waiter wasn't exactly hovering. In fact, my water glass stayed empty long enough that I briefly considered sending out a search party. After we finished eating, my wife did what wives do in this place, she wandered into the gift shop to "just look." If you've ever been here, you know that can be dangerous. Fortunately, she didn't find anything she absolutely had to have, which saved me about $47 in decorative rooster merchandise. Checkout took a little longer than expected due to some register confusion, so I stood there for about five minutes reflecting on life... and wondering how a place that sells this many biscuits can't move a checkout line faster. All that said, if it's a rainy day and you're craving some good comfort food, this place will do the trick. read more

See all

The best thing about Cracker Barrel is consistency. In my experience, no matter what location you go to, it'll be the same. On this particular visit, there was no wait, and the host was very bubbly and seemed to really enjoy his job. We were sat immediately and greeted quickly by our server who got our drinks quickly and then came back to take our order. I really appreciated her working to put our order in in a way that made it the most cost effective way for us, versus in a way to make the check more expensive. We asked for bread, and receive that immediately. The food came out incredibly fast. And then we ended up needing to order one more kids meal because the kids were still hungry. This is not reflective of the portion sizes, because I think they're fine - my kids just eat a lot. They split that amongst the three of them. That meal came out really fast - even though the restaurant had filled up by the time we were receiving our food. All in all, everything was great. As we were leaving, I did notice a couple of ants on the table but we were very close to the wall where all of the trinkets are. I notified the staff on our way out after we had paid and they immediately went to handle it. Note that this is not a cleanliness issue - the restaurant was clean. Ants are tiny and can get in anywhere. I'm only bringing it up to say that the staff was attentive and were making a priority to handle it. Everything about this visit was great. read more

Not your usual CB experience. Food took forever to come out,urinal leaking all over floor,and waited so long to check I finally gave my money to the hostess. Up your game Cracker Barrel in Franklin. Other CB's far better read more

I'm only giving 2 stars because the food. I was alone on a Sunday around 1:30 in the afternoon but I wanted breakfast which is supposed to be "all day". I was seated immediately but that's it. I waited and waited for water, acknowledgment or something. After 7 minutes I flagged down a hostess (maybe manager‍) who first did NOT apologize for the wait and gave me an attitude when I asked for the full breakfast menu. Once I got that i finally had a server come and take my order. The food came out quickly and was hot but I had to again flag someone for butter and jelly for the biscuits. This was a beyond disappointing experience in what used to be a favorite restaurant of mine. I'm only giving 2 stars because the food. I was alone on a Sunday around 1:30 in the afternoon but I wanted breakfast which is supposed to be "all day". I was seated immediately but that's it. I waited and waited for water, acknowledgment or something. After 7 minutes I flagged down a hostess (maybe manager‍) who first did NOT apologize for the wait and gave me an attitude when I asked for the full breakfast menu. Once I got that i finally had a server come and take my order. The food came out quickly and was hot but I had to again flag someone for butter and jelly for the biscuits. This was a beyond disappointing experience in what used to be a favorite restaurant of mine. read more

I am a Dasher and had an awful experience waiting for 2 orders. one of which I had to unassign because after 30 minutes, there was still no meatloaf and they claimed there was an order before to get it first. as much as the lady in the front was kind, the short staffing in the back affects everyone. they don't care about the delivers which hurts the dashers more than the customers and store. if you're short staffed, turn off delivery. that's what good management would do read more

Today is New Year's Day. I had a horrible experience. Maybe they were short staffed? I really don't know. But, we were seated right away, party of two. We sat for about 15 minutes before anyone even came to our table and then she said " let me see who your server is". A short time later, our server came over and apologized explaining she didn't know our table as in her section. I ordered the soup of the day, chicken noodle. Also ordered the baked chicken with broccoli. My sides were carrots and hashbrown casserole. And cornbread. My boyfriend ordered country fried steak. Biscuits. And his sides were corn and hashbrown casserole. Our entrees arrived quickly, so quickly I didn't even get my soup yet. We also didn't get the biscuits or cornbread. So I asked for them. Well, I had to send it back because it was ice cold. My boyfriend's country fried steak didn't come with the gravy, so he had to ask for it. My carrots were so overcooked they were mash. Overall, horrible experience. I will say our server was nice and apologetic, but that did little to repair all the damage done. read more

Same lunch 2 days in a row. Best salmon In town. Great service. Clean restaurant friendly server. read more

Cracker Barrel Old Country Store - Great lunch best salmon in town - American Near Me - Franklin, Tennessee

SO GOOD! Had the chicken fried chicken with biscuits and over easy eggs. Eggs were beautiful. The chicken fired chicken really surprised me with its clean crispy breading and juicy meat. Really good! The biscuits were slightly crispy on the outside and soft in the middle. I couldn't ask for more. Lastly, the sweet tea didn't taste like syrup. Addy did a great job talking with my table, bringing needed items and always checking in on us. Overall, very pleased with this trip. Would like to go again. read more

This place was horrible ! My bacon came back raw on my salad . And having to wait 45 min for a salad and baked potato. Insane . Work ever come back read more

We chose the Friday Fish Special online for delivery as we had done in the past. My wife opened her Cole slaw and as she put her fork in it she found a dead black Beatle in it. Disgusting. I sent a photo to Crackerbarrel corporate. Used to be a fan for years. No more. Beware. The quality control has taken a back seat. Sad. No more Crackerbarrel for us. To many other restaurants to choose from. read more

Cracker Barrel Old Country Store - Close up of dead beatle - American Near Me - Franklin, Tennessee

See all

What has happened to Cracker Barrel? They would not allow a substitution of meat (ham, pork sausage, etc ) for turkey sausage in one of their breakfast meals! I guess they don't want to cater to customers who want a lighter option any more. They used to be very flexible. Won't be back. read more

The cheese burger meal was disgusting the cheese was really bad quality I will not recommend the cheese burger meal at Cracker Barrel

Worst experience ever. Order to go and had to wait over 50 minutes for my order. Other people that arrived after me received their orders before me. This is unacceptable. I highly recommend avoiding this location. read more

Cracker Barrel standard is there. You know exactly what you will get for your money. Good service. Although, Saturday lunch time, it was a long line, we were seated earlier then we were told. A Manager brought me a cup of coffee that I asked for while we were waiting. Ambiance is standard for the Cracker Barrel chain restaurants. Everyone in our party of five loved their breakfast order read more

Cracker Barrel Old Country Store - Interior design - American Near Me - Franklin, Tennessee

See all

I eat at Cracker Barrel frequently. Food is usually good, takeout service is great. But I would avoid ordering a particular meal - the shrimp steak combo meal. The steak is of very poor quality - I had to throw most of it out as I don't like stringy fat-riddled meat. Ugh! Will never order it again. read more

An adequate representation of the franchise. The food was excellent, but the service was a bit overwhelmed. We had difficulty getting refills and I didn't get the pecan toppings add-on that I requested for my pancakes. read more

Poor service. Order beer the waitress didn't know what it was. She asked if that was alcohol. Then never offered a refill. Waited until our food came out to tell me they didn't have what I ordered. I had to wait for my food and my party had already finished. Next time skip CB and head to anywhere else. read more

If I could give 10 stars, I would. The food is always so good but that's not what I'm here to talk about. I hope this reaches whoever owns this one. The staff at this CB is beyond amazing. I recently moved to TN on a faith walk with God, I was in a very abusive marriage but God got me out! I frequent this CB since it's within walking distance of the motel I'm living at. The kindness and love I've experienced from JC and many others is unmatched. May God bless all of you 100 fold! I can't tell you how much it means to me in such a hard time in my life. Much love! read more

Vince took good care of us and the whole staff was very friendly and warm. Love the atmosphere and food!

Cracker Barrel is a good place to go for breakfast. The menu is predictable yet food is good. A bonus is looking through gift shop while you wait. There are always unique things to look at. One thing I like is the selection of candles. The WW Trilogy candles are the best! They have amazing scents and they crackle while burning which sounds cool. The Sandalwood clove is my favorite read more

Cracker Barrel Old Country Store - a candle and a plate - American Near Me - Franklin, Tennessee

See all

We were passing through and stopped here for breakfast. Our server, Caleb was wonderful. The food was not. The biscuits were small and hard, and the eggs (over medium) were rubbery. On a positive note, the fruit was very fresh and good. I always thought Cracker Barrel was steady and good. Not so much! read more

So, the best part about Cracker Barrel during a pandemic is that when your hotel is no longer offering any breakfast or food option, you can just walk across the parking lot and hit up the ol' CB. It was not the cleanest restaurant I've ever visited, but they enforced masks for staff and guests, so that's a start. The restrooms and the eating area weren't really clean. The dust, dirty glass, just overall dingy, but the table was clean and the servers were friendly. They weren't always quick (regardless of how empty it was), but they would bring a refill, and would make polite banter as needed. The food was standard, not anything you'd really expect to be over the top or different, if you've ever visited another Cracker Barrel in your life. It was fine. It served its purpose, and I'm glad that it was here when the dirty hotel next door couldn't provide. It was great for what it was, but I don't think you're coming here for it to be more than it really is. read more

Biscuits are more like bread rolls, not flake at all as they should be and have no layers. Pancakes, average eggs, not enough and bacon very skimpy on. read more

I placed a takeout order on April 19, 2024. Got there on time and 30 minutes later I got it. By the time I got it home it was cold and portions were very small. I did a written complaint and was told by email it would be reimbursed quickly. I used my venmo card and still as of today and numerous calls I still do not have the funds back. I have spoken to mangers at the restaurant 3 times. No funds yet back into my account. Ridiculous..!!! read more

Had a WONDERFUL experience with this store and my catering order. Rainbow was amazing to work with. She was so kind, thoughtful, and helpful! if I need catering again in the future, I will definitely order from here. Thank you, Rainbow!! read more

My visit found the dining room with a good crowd for breakfast. Masks were off. Folk were smiling and enjoying their meals. The waitresses were very busy and happy to be (they told me so!) The food (Grandpa's Country Fried Breakfast) was good and service was excellent in the dining room. Biscuits, grits, hash brown casserole, gravy, fried steak, eggs...nothing missed a beat! The all-day breakfast concept seems to bleed over into the rest of the menu as the table near me was receiving burger plates long before noontime. Fair is fair, right?  There's still a pandemically rooted staffing shortage that's unlikely to go away any time soon. So, (unless you're willing to lend a hand and apply for an open position) please ensure you've kept your entitlements securely muzzled and on their swankiest short leashes. Staffing gaps remain exposed in the gift shop, so just smooth your patient panties and wait. Patiently. (If you must do something untoward, consider making smoochy noises toward the things on their leashes.) read more

Not impressed at all. I ordered the two Catfish fillet dinner with fries and the fish was under cooked and I think I got someone left over fries. For 15 bucks definitely not worth it. read more

Cracker Barrel Old Country Store - All I got for 15 dollars - American Near Me - Franklin, Tennessee

I'm not sure why this Cracker Barrel has lower stars, because I've never had a bad experience here. It's my go to place for a really good breakfast, & you can't beat the prices. And tonight, I was needing to just order some quick takeout, so I placed an online order. My meal was brought out to my car within 10min, nice & warm, & they even threw in a cup of ice cream that I didn't even order. These days, it's really nice getting some quality customer service along with great food. read more

Delicious breakfast and the staff was very friendly. I arrived here from out of state and wasn't prepared for the locals. There is a whole group of local people that eat here every day. I felt like a specimen under a microscope. The staring was uncomfortable at best. But the waitress seated me and was very kind to me. I truly enjoyed my breakfast and the nostalgic decor on the walls. read more

See all

This review is only for the restaurant, not for the gift shop. So, the good was that this place has potential, the food was not bad, and the server was very sweet. However, my lasting impression of this place was being served a cup of coffee with lip stick on the rim (I thought that kind of thing only happened on TV), being served two of the wrong sides (however they did give me a free one as a way of apologizing), being seated by a brusque and aloof pair of hosts, and the dining room floor being absolutely filthy throughout breakfast. read more

Always consistent and always a hit. I could eat here days I in a row, my pregnancy cravings have been heavy for the turnip greens

Went to this location during our travels of Tennessee. After a disappointing visit to Pigeon Forge CB location, we decided to try this location. WOW! What a difference. It was Friday night and we thought for sure we'd have to wait. Joined the wait list on the website, arrived in 5 mins to be able to walk in and be seated. Connor, our server performed flawlessly! Attentive, knowledgeable and efficient. While there seemed to be less staff, the staff here were better trained. The meal arrived in a timely fashion, hot and appealing. So, why are other locations operating so poorly? Again all company owned. read more

The worse meal I have ever had. I asked for unsweetened tea as I am diabetic 2 times I was given sweet tea. The waitress took my in eaten meal and said well I told you they were frozen. I visit this location several times a week but will seriously think hard before returning. The waitress brought me my check never asked if I would like something else or desert. Unbelievable experience. No customer service just rush you out. Asked to talk to a manager I was told no one was available. read more

See all

Never order to go from this location. The amount of time it takes is beyond absurd. The most recent experience took 50 minutes from checking in at curbside. What's the point of to go if that is the expectation. This location otherwise is decent - however do not expect above and beyond anything. read more

My son brought home leftovers from his brunch for me to enjoy. Meatloaf and mac and cheese were heated up (micro-waved) and tasted great and fresh - really good. He said they were busy and service was slow. However, they really enjoyed their food. Their breakfast/lunch was cooked as ordered and served hot. They liked their server. read more

Went there at 8 pm. Ordered fried chicken, server came back 5 minutes later no chicken. Changed order to sirloin steak. No sirloin. Not like they are going to not serve them tomorrow on the menu. Offered to give me sirloin tips, chicken strips combo. Got it and the sirloin tips was an old steak that was cut up, still partially attached. Overcooked dry and tough almost choked to death. Chicken and shrimp overcooked and dry. Needless to say not worth money or time. Gave waitress good tip because kitchen is at fault. So if you want to eat here you may just ask first what they do have. read more

Hello to whom it may concern your cracker barrel will be the reason I will never spend a penny of my money at your franchise, on line an every other cracker barrel my self an my military comrade's have eaten if we asked for our military discount we were given up to 15% like it says on your website when asked for it we were told they do not have a military discount so as of right now I'll be placing the same letter to all the military sites so we know to avoid cracker barrels around the United States a shame all way loved the food an the service an spent upwards of 80 dollars on my family's meals so long to cracker barrel for us Sincerely,, Jason USN vet .​ read more

Train your employees and stop with the excuses already.Literally at this point I'm sick of "they're new"as being an excuse to not keep a business operational.Train the waitresses on the menu and the new system you have.She didn't know where menu items were.Train you cashiers on having respect and not downgrading your customers when overcharging them.They should know how to correct a mistake.I'll be trying businesses that actual care and want to improve. read more

20 min wait on a Monday at 12:45pm for a table for 1 person! Many empty tables in the restaurant. Learn how to properly staff!