I ordered the King Club, sourdough bread was toasted but still soft, the meat & cheese was piled high (about 3 times as much as normal. It took me 3 meals to finish this thing. It was well worth the $17.00 price tag. I'll definitely be back, it's just a little far from work, I have to push the limits every now & then. Service was excellent & so was the sandwich. $17.00 - 3 ---- $5.67 per meal read more

general manager was very nice and friendly. went in for a afternoon pick me up, he helped me quickly.

Very friendly and quick service. My salad was fresh and tasty- I was happy to have healthy options. My husband enjoyed his sandwich. read more

McAlister's Deli - Pecan Pecanberry Salad - Delis Near Me - Franklin, Tennessee

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I have loved McAlister's since college & while it's not listed on the menu - can usually still order and get the classic Spud Olé - a chili cheese and jalapeño spud and add ranch on the side. It's my FAV! Used to frequent this location with colleagues for lunch years ago when I worked in CS, recently came in to redeem my birthday reward and tried their Peach Puree Iced Tea for the first time - it was PERFECT - not too sweet, but just enough peach sweetness that made it a refreshing summer afternoon drink! I really miss the Orange Cranberry Club sandwhich and hope it makes a return one day! The staff here were so friendly and I remember service being quick (even when busy) when we would come for our short lunch breaks. The ambiance is a classic deli like vibe and I love their outdoor seating when the weather is nice. Plenty of tables and parking space in their shared open plaza lot. read more

McAlister's Deli - Delis Near Me - Franklin, Tennessee

1st time here while visiting relatives in Franklin. Ordered a Reuben sandwich though I was fearful the meet may be fatty. Boy, was I wrong. It was very lean, tender and fresh (steam was coming off the meat when served. The sandwich portion was big for the price (compared to California), and all the employees were very nice. I don't know why this place isn't rated higher. We will come back again read more

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This place was so yummy! Nice staff and good food. They went out of their way to make our experience a good one!

$30 for two half sandwiches and two tiny cups of soup. The sandwiches are cold with limp toasted bread. Typical Franklin establishment, heavy on price, light on the food. read more

Ordered a French dip and it was wonderful. Even the pickle was delicious. I'll only give it a 4 star because I think $17 and change is way overpriced. Quick service and clean restaurant. read more

This McAlister's sits at the corner of Cool Springs Boulevard and Aspen Grove Drive alongside Moe's, Burger Up, CoreLife and a few other local eateries and businesses. They are located on the corner of a building, so you have two ways to enter the building. Parking can be tough during the lunch rush, but for the most part the complex has plenty of spots, not all of which will put you close to the door, but at least you will get a spot nearby. This is your standard McAlister's location, as they have the full menu of all the classics, including that addictive sweet tea, that we have all come to love. They do dine-in (inside/patio), delivery and to-go. My office is nearby and I have taken advantage of all these options and never had an issue. Service at the front counter is good for the most part, but on a few occasions I have experienced a less than friendly cashier and it is always the same fella. not sure if he has several bad days or maybe he is better suited for the less customer contact roles... Food wise all my meals have been as expected. The only issue is they run out of particular salad dressings on occasion and there is no substitute for that lime vinaigrette! I will say that on a recent pickup order where we paid online, when I arrived they let me know they were out of the dressing and unfortunately we did not want another dressing, so we got a refund of the order. For the issue the MOD gave me a coupon for a free meal, which was great service recovery. This location is a constant for lunch and dinners honestly. No major issues and a location that I will certainly continue to enjoy! read more

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Eddie gave me exceptional service. I love the gluten free sandwich here. The bread is like no other.

Eddie at McAllister is so very kind and helpful. He is always so polite and friendly to all customers.

What a joke.... I should get a refund. My jalapeño Turkey ONLY came with turkey cheese and a SHIT ton of mayo, 2 gross pieces of avocado on a SUPER SOGGY roll. Missing bacon, tomato and chips. Don't order to go from here. read more

McAlister's Deli - What my sandwich SHOULD look like - Delis Near Me - Franklin, Tennessee

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I ate here for lunch earlier today with some friends and really enjoyed it! I've always liked the food at McAlister's but this was my first time eating at this location. There is plenty of parking and indoor/outdoor seating. For a Saturday afternoon, it wasn't busy at all, but this restaurant has plenty of seating for days when it might be busier. The employees that work here were all really nice and the cashier was very patient with me when I was trying to figure out what to order while also trying to keep my toddler from running all over the place. I ended up getting the macaroni kids meal for my son with chips on the side and it came with a cookie and drink. I got the choose 2 with smoky pepper jack turkey sandwich and a chicken tortilla soup. I expected the sandwich to have a kick of some sort but there was no bite to it at all. The bacon was the star of the show on it for sure and the turkey was great. The ciabatta bread on these sandwiches are always my favorite part - so soft and fresh! The soup was only ok... I've had many other chicken tortilla soups that tasted better. It was served piping hot alongside some plain tortilla chips. My only complaints are that the food seemed to take a while longer than I expected for it to be brought to the table but it wasn't ridiculous. Our friends that ate with us and ordered right before we did had already finished about half of their meals before our 2 plates were brought out, though. So nothing extreme. Oh and they started bussing our table before we left and I had a bag of food to - go for my parents sitting on the table and the man cleaning started shoving some trash from the table into this (nearly full) bag of food. So that was a little off-putting but again, nothing extreme. The restrooms were clean. Overall a good experience and I would definitely eat here again! read more

McAlister's Deli - Smoky Pepper Jack Turkey Choose 2 with Chicken Tortilla Soup - Delis Near Me - Franklin, Tennessee

McAlister's Deli has some of the best sandwiches in the middle Tennessee area. This was my first visit to their Franklin/Cool Springs location but I have also been to their Murfreesboro location. I've had good experiences at both. They have loaded potatoes, salads, soups, sides and dessert. I saw a small sign for their special carrot cake which looked amazing but I did not try it. I really like their "famous tea" as well which comes in sweetened or unsweetened. I ordered a sandwich to-go and it was ready within 5-10 minutes in spite of it being a super busy weekend. I got their horseradish roast beef and cheddar and all of their sandwiches come with a choice of a side so I ordered the salt and vinegar chips. This sandwich was really good and I would order it again. The employees are nice, the service is good, the food is excellent and it was clean and nice inside. It is also good for groups and for kids. Tip: Sign up for their rewards club and they will send you a $5 off coupon during your birthday month read more

McAlister's Deli - Love their tea! - Delis Near Me - Franklin, Tennessee

I have always been a fan of McAlisters! My husband and I stopped in for a super quick dinner before attending a local songwriters round. The place was basically empty! Only two other groups in the whole restaurant! Everything came out super quick and delicious. I got the McAlisters Club with a side of Mac and Cheese. My husband got the southwest salad. My club was fantastic! Can't go wrong with a classic sandwich! The Mac and cheese was delicious, but the serving of it was so tiny!! Wish they served larger sides with their meals! My husband wasn't the biggest fan of his salad. It had the tiniest bit of avocado on it (he loves avocado) and had way too much lime flavoring!! He still enjoyed it somewhat. We sat outside and enjoyed the beautiful day until it started to rain! Always will be a fan and always will be back! read more

McAlister's Deli - Patio - Delis Near Me - Franklin, Tennessee

Ok this place is like a hit or miss. I came during lunch hour and it was packed. A little chaotic but I didn't have to wait too long to get my food. I normally get a soup and a sandwich- which sometimes they are tasty and sometimes they don't. I like their vegetable soup- a lot of flavor but very expensive for being a chain fast food restaurant. I would recommend coming here if you happen to be around the neighborhood, but definitely not worth traveling here read more

I love McAlister's Deli. Now, I'm not saying it's Fleming's or the best sandwich or baked potato I've ever had, but if you want good food, nice ambiance, and some gluten free and/or dairy-free options, this place is great. If you do not have allergies, the potatoes, sandwiches, nachos, and salads are so good. Probably everything is good. Again, not going to blow your mind but portions are large and fresh. My daughter and I have food allergies. We both eat gluten and dairy free. So our go to selections on gluten free bread without cheese include: The New Yorker The Memphian The Club And The Veggie Chili or fruit on the side. Oh, and the tea is so good here! I get about an inch of lemonade at the top for the perfect blend. Down sides? Line can be long at lunch, you should double check if you got the veggie chili and are gluten free. Want for gluten and dairy free ideas, especially around Tennessee? Follow me here! read more

Spent 50 bucks last night for 2 sandwiches with side of soup and 1 slice of cake. The soup was old tasting as well as the cake. The free pickles were MIA. Overall not worth the money. Look elsewhere if you want a sandwich. read more

Poorly managed. I had to go behind the counter to get my to-go order because nobody called my name and it was sitting there for 5 minutes. Do Better. read more

Went there for a bite to eat with my wife. True to it's name the food was good but service sucked. Finished my sandwich and salad before they brought me my drink, one of the servers had no face mask on ( heavy set lady). We usually go o McAlisters in Spring Hill; doubt if we'll come back here. Guess worker protection from COVID-19 doesn't apply here. read more

McAlister's Deli - Delis Near Me - Franklin, Tennessee

If you love soups, salads and sandwiches, this is one of the goto places in Franklin. They have a wide variety of options and, everything I have had here so far taste absolutely amazing. The service is quick and everyone is very friendly. They have a lot of parking spots available too. I always end up getting "choose 2" option. I get a cup of soup: chicken tortilla and half sandwich: spicy Southwest Chicken. I have also tried other stuff and everything tastes good. I also love the broccoli cheddar soup. read more

McAlister's Deli - Spicy Southwest Chicken Sandwich Brownie Cup of Soup and 1/2 Sandwich Chicken tortilla soup - Delis Near Me - Franklin, Tennessee

First visit here and I have to say I was impressed with the sandwich ( roast beef/ horseradish) which came in a fresh ciabatta roll , with a side of tomato and cucumber salad. The sweet tea was awesome (as described). Staff were cordial and efficient and took time to explain the various menu items before I made my choice. I'll return at some point to sample some other delights. In the meantime, if you're looking for quality sandwiches this place is worth a visit. read more

Tony and I went to dinner last night at McAlister's Deli in Franklin but I really consider it Brentwood area..This was our first time there. We went there on Saturday January 5th, after I got off from work. I had received a coupon to save $5 to celebrate my birthday. So, we said..HEY why not...so we stopped. He ordered the "New Yorker" which was a hot pastrami and corned beef sandwich with swiss cheese on rye toast and side of Mac n' cheese. I opted to order the half size Muffaletta and side of potato salad., and the manager gave me a free bowl of country potato soup when I told it was my birthday dinner. It was very good! We ordered the Sweet Tea with Lemon (they serve NO Alcohol) and the restaurant is brightly lit with tables and plenty of room (no booths) and the waitress brings the food to you after you order at the counter. The tea is Very Good!!! We split the sandwiches so we could both try them out. He ate the Muffaletta first and I ate the New Yorker...we both got full off the great food..so we had to bring some home in a doggie bag.... I recommend the restaurant and we are going to go back soon to enjoy some more delicious food and try something NEW each time.. Please try out this wonderful restaurant..you will LOVE IT.... read more

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Great place for sandwich and soup or salad! Excellent variety. First time visit but will definitely be back.

Routinely wait 25-30 min for food. Very slow impersonal service, but hey at least a half sandwich, a cup of broth and a drink is almost $16. Very likely the worst value in town. read more

Went there today for lunch. Very friendly staff, clean facility, and excellent food. Reasonable price read more

Consistently the worst service. It should not take 20+ minutes every single time I come in here to get my food no matter if it is packed or I am the only order. read more

The food is very fresh and good. Love the sandwiches and salads. Would have been a five but the amount of chicken on the grilled salad is weak and does not compare well with Newk's or other local restaurants. read more

Over the last 1.5 years I've gotten take out from McAlister's numerous times, and for the first 6 months the food was amazing every time. My husband adores their sandwiches and I had been recovering from gut surgery so having soups and things that were easy to digest were a life saver for me. Something happened about a year ago that completely changed my mind. I don't know if it was a change in the staff or the management- but my food started looking more and more like a deconstructed version of whatever the description was. I would get wraps without half the ingredients inside, soups would arrive cold and with ingredients missing as well. My husband had one sandwich that was almost entirely dry bread. After 3 consecutive bad experiences we took 6 months to give them a chance to get their act back together, but I just received baked potato soup that was nothing but hot milk with a couple of green onions inside. I'd advise steering clear of this place, there's obviously no accountability for the quality of the food anymore. read more

Catering order for our meeting today, and it was supposed to be here by 11 for Bond Mortgage which is literally right around the corner from this place. Manager was of zero help. Did not discount or give free lunch due to their timing mistake. This is not the first time we have had an issue with them. Here it is, 11:30 and it still isn't here yet. Not even worth the trouble. $2-300 of food to be catered and we have people that have been waiting for lunch for over thirty minutes. We told them to be here by or before 11...that 11 is the absolute latest and they're very late. This is yet another catering mess up on them. Not our first rodeo with them but it sure will be our last. read more

Horrible experience. Ordered 2 sandwiches and 2 soups. Took 25 minutes. Watched 3 people standing around while the food was in the window ready. Getting cold Everyone in there seemed clueless and like they didn't want to be there read more

Allie's name tag says "Nice to meet you." Allie was most definitely not nice to meet. Great food though

First time customer to the Franklin TN Cool Springs location. Just stopped by for afternoon dessert with a friend and was amazed at the level of customer service and friendliness of employees, especially Matt, the manager of this location. He went over and above expectations when a dessert we requested was actually not available and the second requested dessert had only one piece left. I requested decaf coffee and he made a fresh pot immediately. The desserts were delicious (cheesecake and carrot cake), and he gave us complimentary VIP cards for a complete meal, including entree, beverage, and dessert, on our next visit. Matt is an exemplary Manager and went out of his way to satisfy us and insure that we would want to return. He is a rare find in most restaurants I've been in lately. read more

Food is fine, manager is an ass though. That's all I have to say but it's making me add more characters

Do not give this location a penny of your money. For starters, there was no one there at lunch time on a Sunday, red flag #1. Secondly, I wanted The Patriot- a sandwich on the "secret menu" that the Brentwood location never has any problem accommodating. I was told in a rather sluggish tone "we don't do that"- ok fine. Somewhat red flag #2. The icing on the cake was when a female employee came over and right in front of me laughed and said "we aren't Starbucks, we don't do custom orders" to her co-worker and snickered away. We walked out and have plans to never, ever return. read more

It's a chain so the food is what you would expect, love the fact that they have GF bread, so I can enjoy a sandwich. My stars all go for the amazing service today. I was greeted with a very warm smile and welcome from Isiah and the whole team was very friendly. Great job with your customer service! read more

Don't use Doordash here. They will cancel at the last minute and give no explanation. I ordered over 2 hours in advance of a needed delivery time. They waited until the delivery should have been leaving the store....and canceled it. No reason given. read more

Sigh....I like a good deli as much as the next girl, but I have to say that this place was only ok. With a huge menu, there seemed to be plenty of options...and I had the McAlister's Deli wrap - eh - ok, but the deli meat was relatively tasteless...service was slow and while the drinks were ginormous, they were basically all ice (my fault...I like ice, but not THAT MUCH ice)...argh. Anyway, it's decent I guess, and cheap, but not really worth it in my book. read more

The food tastes okay, but the kitchen was sloppy with assembly. My sandwich felt a little slapped together, and it had some tragic stability issues. But even wobbly food can taste good, right? And it did. If you know anything about McAlister's, you'll know what this menu looks like. I do appreciate the expansion of their pick-two menu to starters, but that's really a chain-wide compliment. (I'm a sucker for the nacho basket. I know it's just rotel and Velveeta, but I don't want to be stuck with a whole tube of Velveeta for a few bites of rotel dip goodness every now and again. Welcome to my decision making process.) The tea is absurd, fabulous, icy, sweet, prefect. I count the days until I can visit for a large tea. Should I admit that in public? I'm in love with good tea, gosh. Accessibility notes: door opens in. High counter. Can get loud during peak hours. No Braille menu. Space for mobility devices to maneuver. read more

I don't eat here personally, because I don't enjoy over processed meats and sodium-filled soup, but my office orders here occasionally when we have guests in. I might as well just go ahead and leave a numbered list rather than rambling on in a two paragraph run-on sentence. 1. Don't advertise that you deliver and then at the end of my phone-in order tell me that "people are just too busy for delivery right now." 2. When I arrived to pick up the food, it was all crammed into one of their large plastic bags. Not such a great idea, considering all boxes on the bottom layer were smashed (as were the sandwiches) and the bag handles broke immediately the second time I picked it up. 3. I chose the "works" tea orders that include ice, and was not given any ice. 4. When I asked for help carrying the giant food bag, bag of chips, and two jugs of tea to my car the cashier said "Oh, you can make two trips to your car." Oh, great. I had no idea! In conclusion, this experience has reaffirmed why I don't patronize low quality chain restaurants such as this one. If you're considering using them for catering in Cool Springs, go with Puffy Muffin or even Panera (cheap, chain alternative). Puffy Muffin has a better selection of food, they deliver, and their employees are beyond helpful. Rant: Officially over read more