Cava always brings it. Nothing like braised lamb. All the ingredients are fresh. This one moves at a high pace, so you need to be ready and know what you want. Clean sitting area. Bathrooms were well maintained. The staff were responsive and helpful with questions, but moved very quickly. read more

Came for the new Harissa Avocado Bowl with Harissa Pita Chips - so much flavor!!! Was able to get in, order, and exit quickly on a Friday night. Currently giving out keychain plush pita toys with Harissa meals! Gotta love CAVA! Staff was friendly and helpful with some modifications I requested and utilizing my birthday reward! read more

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I have been a fan of cava since 2018. The one on medical center parkway is always welcoming and the food it's very fresh and tasty. Love it being a healthy choice! read more

CAVA - Steak harissa bowl and sour cream pita chips - Salad Near Me - Franklin, Tennessee

I'll start by saying the food was great. The steak was tender - I only had one piece I couldn't eat. I loved the build your own set up, but also having recipe options to choose from. The staff, however, we're not friendly at all. It was our first time in and we felt extremely rushed. My husband didn't end up loving his bowl because he felt pressured to make quick decisions. There was no one in line. The staff that helped us couldn't have care if we existed. It was very unwelcoming. The staff are either very unkind people or really don't like their job. Either way, management should really consider addressing this. The cafe was not the most clean - there were pieces of pita on the floor, food scattered under tables, and we had to search for a clean table to eat at. The bathrooms weren't much better. We likely won't come back to this location, unless out of necessity (our only option). read more

CAVA - Build your own bowl - Arugula, steak, tzatziki, pickled red onion, feta cheese, cucumber, steak, lemon tahini sauce. - Salad Near Me - Franklin, Tennessee

Food is good, but my gawd the service is terrible. I've gone a few times and each time is the same. Idk if it's a cultural barrier or what but these guys are just not friendly. And I hate that they don't give you what comes with your food - like if u order a bowl you get pita with it, but I have to ASK each time, and I hate doing that. Same goes for the drink that COMES WITH a kids plate. The other thing, day or night, it's always DIRTY. The trash is ALWAYS full and the tables & floors are disgusting. read more

I love the food here! However, most of the workers are rude. I'm here almost 1/week and it's always the same ones - every time. Especially the young female manager. With all the similar reviews, I don't know why this is still an issue. I tried ordering today and the worker couldn't understand me. If they are going to be taking orders, they need to be able to communicate clearly. Same problem as so many other reviews... come on Cava! read more

My order was 13 minutes late from the estimated time and when my bag was handed to me it was smeared with hummus on the outside so it got on my shirt and I didn't realize until I got to my car. They also didn't give me my drink cup so I had to ask for it. However, the bowl was fresh and delicious so I totally get why this place has so much hype. Maybe if they clean up and organize their process this would have been a five start experience! read more

Absolutely love this place! I come here every week with my family, Liliana always greets us with a smile and goes out of her way to make my 4 year old daughter feel special! read more

My sister has been telling me to try this place and I finally was able to go. There's not one super close to me so since we were in the area we decided to stop by. I can't say night about it, it was so good. I hope they expand their locations in Nashville as I thoroughly enjoyed the food. The restaurant was cleans and the staff was friendly. I will definitely be back. read more

CAVA - Build your own bowl with harissa sauce vinaigrette - Salad Near Me - Franklin, Tennessee

I found a large sharp piece of metal in my meal. Literally pulled this out of my mouth. If I had ingested this, i would have been hospitalized. Please do not go to this Cava location. read more

CAVA - Salad Near Me - Franklin, Tennessee

I love Cava but every employee who works at this location makes me feel like a burden for even considering ordering food from them and wanting to give them my money. God forbid I ask for Pita bread which they are supposed to offer to everyone. It's okay if the customer service industry ain't for you, but don't take it out on the people just tryna get some harissa honey chicken. Managers gotta figure out hiring people who actually know how to smile and say hi. Hope you guys can figure it out. read more

Very angry and unpleasant owners/workers. They were arguing with each other while customers were waiting in line. Food is average. Won't be going back and don't recommend. read more

*DoorDash experience* CAVA is one of those places where I don't feel bad spending my money on takeout. I made sure to add as much veggies as I can get, while also adding some protein(steak) The falafel and pita chips definitely made it even better read more

CAVA - Salad Near Me - Franklin, Tennessee

The set up is Mediterranean chipotle, what else do you need to know? I got the falafel bowl, it was kinda light on the falafel but was really good and hearty otherwise. read more

I love cava. We eat at our local cava regularly and we're excited to stop by. They were unstocked (no grilled veggies or feta???) and food was a mess all over the counter. They need some leadership and training to keep the standards as expected. read more

I found a big piece of plastic in my salad almost choked me! I known I can't even complain because they already looked mad! So I thought to just post it here. read more

CAVA - Salad Bowl - Salad Near Me - Franklin, Tennessee

Thanks for the great service, Jovanny! The bowls were delicious and the pita chips hit the spot!

My first visit, Food was delicious,fast service. Employees very helpful, especially Jovanny

Food is good, service is horrible. Everyone there seemed angry and didn't want to be there. Very unfriendly.

if you have tremendous disposable income, would like to practice your Arabic AND your culinary standards are appropriately low..... Cava is the place for you!!! over priced slop- we ate on 3 days ago - my wife ordered a falfalle salad- i had a shwarma wrap- both the salad and the wrap were bathed in dressing- its a good thing we ate their.... the bread was already disolving couldn't communicate with any of the guys taking orders or making the food...... 5 guys on a crew - one spoke barely legible English(Google translate)- i kept looking around for a manager type...... nope!!! pretty shocking for a front facing service restaurant i took my teenager daughter there for lunch a few months back- food was decent - but $40 for a lunch-(no drinks)- no thanks!!! thought i would give it a second go- yep..... read more

Love this place, service is incredible, Jovany at the front provided amazing customer service. Will be back again!

First of all, I've never been treated so nice at any cava (Green Hills is my usual). They welcomed us (loudly and enthusiastically!) with a smile and while they were quick, they did not hurry me or anyone else. They ask how your day is and have conversations as they quickly and efficiently get your order together! The workers seem to really enjoy and appreciate each other. Abrahm and Salah helped us today and they were soooo awesome!! I watched as they helped others the whole time we were eating. The food was awesome just as expected from Cava!! I'd give this place a 5+. Plenty of parking. Plenty of seating-inside and outside. 2 restrooms that were clean. I hope to come back here. We live 3hrs away. read more

The restaurant was dirty. All the tables had not been wiped off. Staff was no friendly. I ordered the Steak and Feta Pita. It was so messy that it did not even look appetizing. It was dripping everywhere that I gave up on eating it and threw it away. read more

The worst crew!! The crew didn't have any patience in spite of empty waiting line. My child and I had to think about what items to add as we were quite new to this food place, however the server acted annoyed and restless as we're were deciding on the items which actually took us only milli seconds though. Then he placed our order in a corner as if he didn't care while I was paying and didn't bother to handle over the order. Never going to this place! Such bad manners! So disappointing read more

While the food is tasty, service is friendly, and there is so many healthy options; this place could do better on cleaning up tables and the soda area. I love this spot. The food is delicious, the drink options are great, flavors and staff are excellent! I just wish they cleaned a little bit more. That is the only reason for 4 stars. Overall, this is a great place to eat at. It's a bit pricy, but you're paying for good quality. It's a nice place, a bit noisy when busy, but a great eatery. Make sure you grab pita chips when they're fresh! They're amazing!! read more

The food is great. The people working at this location are truly some of the rudest people I have ever met. I've lived in NYC and Brooklyn. People can be rude in customer service there. CAVA Franklin takes the cake. Not only are they rude, but spiteful. The last time I went, the guy creating the bowl was seemingly on drugs and being very antagonistic with me and then the guy on the register rang me up for extra things and laughed about it when I caught him doing it. Love the food, but it's not worth going for us anymore. read more

Worst CAVA location ever! Went in 12/29/25 during the early evening shift. Ordered a bowl & the 1st station server didn't ask if I wanted Pita bread. In fact he never asked any of the customers after me either. Tongs were not used to serve the salad - rather just gloved hands. (Which is not CAVA's standard health protocol.) The bowl was sitting on the counter awhile getting cold - the 2nd station server finally slopped the food into the bowl including mashing the avocado (supposed to be sliced) & then squirted the red sauce all over the place including onto the cashier. (That part was actually amusing!) At this point I asked for some Pita bread - which was repeated back to me, but never retrieved. The majority Middle Eastern staff may have English as their 2nd language, but that's not an excuse to treat the customers as sloppy as the food service. The counter & tables are not clean either. I will absolutely not be back to this location again. read more

CAVA - Slopped up sauce & presentation. - Salad Near Me - Franklin, Tennessee

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Our new favorite place! Pros: Healthy food options. They were very careful with a family member's gluten allergy (washed their hands, changed their gloves, indicated what was safe, then the same person carried it down the line). The food was DELICIOUS, we all have been ordering different things. The drink choices are fun and unique. This place is delicious and healthy! Bathroom was clean and stocked. Cons: The seats are so unbearably uncomfortable! It makes it difficult for us to come as a family since they are small and not much space. The very hard, erect wooden seats are unbearable for anyone over the age of 40. This is a pretty big CON, but the food makes up for it, since we can try take-out instead. read more

We don't have Cava in MI so when I saw one near my hotel I decided to give them a try. I ordered the chicken and rice bowl which has chicken, arugula, rice , hummus, taziki, tomatoes, and greek vinaigrette. Service was fast and friendly and reminds me of a Mediterranean version of chipotle. I took my food back to my room and was pleasantly surprised at how flavorful every layer was. read more

I have been a fan of Cava since 2018 living in NYC. I have been all over the united states and my one tried and true go to place for delicious food is Cava. I just wish there was one closer to where I live now in Columbia TN. However, it was my birthday on 3/12 and I had errands in Franklin. I had gotten a gift card over a yr ago and still had money on it. So I stopped at this location. Cava's app has recently changed and non of the staff or myself could figure out how to USE my remaining money on card. There was a guy behind me so I said, no worries I will just pay and the Mgr came over typed something in the register and gifted me my meal. That was incredible unexpected and kind. I asked her once more before I left if she knew how to get the money off and she didn't but I just wanted to say thank you. You made my day and didn't even know it was my bday! I still need to know HOW to use the remaining money if Cava can reach out but "Shay" and the rest of the staff were awesome and food is always consistently delicious no matter where I am at. (I think Shay was the mgrs name, sorry if it was not. ) Thank you again! read more

We received excellent customer service! Shoutout to Abram--he was kind to my kiddos and very helpful.

The guys are friendly and helpful! Jovannah and Yousef... Sometimes places like these can be dead but they were nice and helpfu ! Thanks Broskis read more

These clowns didn't understand that they are serving customers Imagine a Chipotle where they didn't ask you if you wanted white rice or brown rice, pinto beans or black beans... they just piled stuff into a bowl to get you out of there as quickly as possible. Oh wait. They took their sweet time not getting you out of there because they were too busy playing f&€€ f&€€ Love CAVA but these guys suck store # 3058 in Franklin TN thumbs down read more

M'eh. $11 for a half-full bowl of what was mostly plant matter with a modicum of chicken that strangely tasted like beef. The two people who "assembled" the bowl seemed like they wanted to anything other than what they were doing at the moment. No forks...had ask. No ice for drinks...never got any. Another generic, bland, souless experience. Maybe it's me, or maybe it's them. But I won't be back to figure it out. read more

Truly a bad experience tonight. Employees were rude, demanding and rushing me and my mother through every step of building our bowls- meanwhile, there was no one else in the store. I understand wanting to provide quick service, but at the sacrifice of your customers is unnecessary. They also spilled half of my bowl due to said rushing, then failed to replenish what was lost from their mistake. I hope this was just an off night for the team because I loved this location, but after tonight I'm not sure I will be back. read more

Horrible! Service is so bad won't be back. We arrived and went to order in person. A full group of staff (6?) talking down by the register, and several turned around and saw us and went back to chatting. We waited another minutes but then walked out. read more

Fresh, flavorful, and fast--CAVA never misses with bold bowls and tasty toppings! Love this place read more

Please find some people to work the line that speak English! What a disaster!! It's hard to believe that this location is in one of the United States based on the staff. English would be a great course to give your employees who haven't quite learned the language. read more

I wish I could say I enjoyed our meal there. I understand that you want to have a clean outward appearance but washing windows during dinner rush is insane. The floors were drenched in soapy water, stepping over cleaning supplies and dodging the young man cleaning windows was a bit much. If the interior was clean and welcoming, I believe they would have balanced each other out. But we couldn't find a clean table for us to sit. The floors were trashy and even the bathroom was a mess. I saw several couples with small children walk in and walk out without ordering. The only saving grace was the food. It was fresh and tasty. read more

I've always loved this restaurant, but my experience tonight (3/12/2025 @ 9:20 p.m.) was deeply disappointing. My friends and I came in to order our usual bowls, but the service was unacceptable. The staff seemed visibly frustrated and irritated by our presence, making the ordering process uncomfortable. At one point, an employee even walked away mid-order, leaving us waiting for someone else to assist us. I rarely leave complaints, but this experience was truly disappointing. As the only Cava in the area, I had higher expectations--especially since I've never had issues at the Green Hills location. Something needs to change because no customer should feel unwelcome simply for coming in during business hours. read more