We received excellent customer service! Shoutout to Abram--he was kind to my kiddos and very helpful.

The guys are friendly and helpful! Jovannah and Yousef... Sometimes places like these can be dead but they were nice and helpfu ! Thanks Broskis read more

Worst CAVA location ever! Went in 12/29/25 during the early evening shift. Ordered a bowl & the 1st station server didn't ask if I wanted Pita bread. In fact he never asked any of the customers after me either. Tongs were not used to serve the salad - rather just gloved hands. (Which is not CAVA's standard health protocol.) The bowl was sitting on the counter awhile getting cold - the 2nd station server finally slopped the food into the bowl including mashing the avocado (supposed to be sliced) & then squirted the red sauce all over the place including onto the cashier. (That part was actually amusing!) At this point I asked for some Pita bread - which was repeated back to me, but never retrieved. The majority Middle Eastern staff may have English as their 2nd language, but that's not an excuse to treat the customers as sloppy as the food service. The counter & tables are not clean either. I will absolutely not be back to this location again. read more

CAVA - Slopped up sauce & presentation. - Salad Near Me - Franklin, Tennessee

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Truly a bad experience tonight. Employees were rude, demanding and rushing me and my mother through every step of building our bowls- meanwhile, there was no one else in the store. I understand wanting to provide quick service, but at the sacrifice of your customers is unnecessary. They also spilled half of my bowl due to said rushing, then failed to replenish what was lost from their mistake. I hope this was just an off night for the team because I loved this location, but after tonight I'm not sure I will be back. read more

Horrible! Service is so bad won't be back. We arrived and went to order in person. A full group of staff (6?) talking down by the register, and several turned around and saw us and went back to chatting. We waited another minutes but then walked out. read more

Fresh, flavorful, and fast--CAVA never misses with bold bowls and tasty toppings! Love this place read more

Please find some people to work the line that speak English! What a disaster!! It's hard to believe that this location is in one of the United States based on the staff. English would be a great course to give your employees who haven't quite learned the language. read more

I'm pleasantly surprised by this place. Thought it was another hippie salad place but it was better than I thought. The falafel was really good. My biggest gripe was the size of the hummus and feta scoops. So small as to disappear into the salad. The strawberry citrus drink was great. read more

i LOVE cava. everything has so much flavor and tastes so good. one of my favorite restaurants read more

CAVA - Salad Near Me - Franklin, Tennessee

I wish I could say I enjoyed our meal there. I understand that you want to have a clean outward appearance but washing windows during dinner rush is insane. The floors were drenched in soapy water, stepping over cleaning supplies and dodging the young man cleaning windows was a bit much. If the interior was clean and welcoming, I believe they would have balanced each other out. But we couldn't find a clean table for us to sit. The floors were trashy and even the bathroom was a mess. I saw several couples with small children walk in and walk out without ordering. The only saving grace was the food. It was fresh and tasty. read more

How does a great do it yourself Mediterranean fast casual restaurant. All the employees I've been interacted with in the past and present are very friendly and efficient. Food is always delicious, the falafel is my favorite. If you haven't had the crazy feta, you're missing out... That stuff goes on everything. read more

I've always loved this restaurant, but my experience tonight (3/12/2025 @ 9:20 p.m.) was deeply disappointing. My friends and I came in to order our usual bowls, but the service was unacceptable. The staff seemed visibly frustrated and irritated by our presence, making the ordering process uncomfortable. At one point, an employee even walked away mid-order, leaving us waiting for someone else to assist us. I rarely leave complaints, but this experience was truly disappointing. As the only Cava in the area, I had higher expectations--especially since I've never had issues at the Green Hills location. Something needs to change because no customer should feel unwelcome simply for coming in during business hours. read more

What happened !! We loved this place ... food was tasty ... and then today placed order on app went to pick up & when we asked where our order was guy didn't understand.. then another employee came out and after had 20 min we got our food. The place was filthy ! No clean table or chair for that matter - took food home & ate . Then we got sick from the food Once a place makes you sick there is no going back bye Cava read more

The food was fresh, delicious, made right in front of us so quickly, the people were nice, the place was clean and minimalistic in decor, it was small but didn't feel cramped, and the price was fair for the portions (large). Id eat here any day of the week. It's good food that doesn't make you feel gross or groggy afterward. read more

The fact that this place only has 3 stars makes me want to go and fight someone. This place is absolutely phenomenal!!! It is like a chipotle for Mediterranean food. My top bowl is the hot harissa chicken bowl! It is the perfect amount of spicy! The fried pita is so good and filling. Literally this place is perfect and you would be making a huge mistake if you did not come here!!! Also if you don't like spicy they have a garlic dressing you can sub in that is equally as good. read more

CAVA - Harissa Chicken - Salad Near Me - Franklin, Tennessee

Food is good but the service is disorganized, and orders are rarely ready at the promised time. Have had to wait 15 to 20 minutes past the expected time the last two times I've been in. read more

the food is pretty good, but wow, the rice was salty, almost to the point that it was inedible. i was helped by the employee Salah. He looked and acted like he hates his job. so incredibly rude. no effort into putting on a smile. Will probably avoid this place moving forward as I don't like dealing with interactions with people like that. read more

Food is consistently delicious, drinks are a treat. Thanks Chavan! Great service too!

The build your own experience could be challenging when you don't know what some of the items are, but thankfully on all of my recent trips, the staff has been patient and helped me make fantastic bowls. My toddler always asks to go to Cava when he sees it, because the staff helped him choose what to put in his kids' pita plate and also because what toddler doesn't like pita? I like the unique flavors and freshness of ingredients. Everything tastes fresh and feels relatively light, as in won't weigh you down with grease or excessive salt. I love to get basmati rice and black lentils as a base, add several sauces of which at least one is harissa, falafel, and most if not all of the toppings. The prices are reasonable, and the parking is plentiful. Cava is in my rotation, and probably should be for you too. read more

Our family loves Cava, healthy and fast and always easy on your stomach. nice interior as well

Food is always good, but there are two really rude servers here. I am a customer who always makes a large purchase, but I feel like I am the one trying to give the good customer service while the workers are short and rude. Almost feels like I need to apologize for ordering food. This really needs to be addressed. read more

Abram provided us incredible service! He is incredible kind and provided excellence service. The food was great and I would defined recommend eating at this location! Everything comes out excellent every time! read more

Ordered 2 of the steak and feta wraps. They both had so much sauce it soaked through the wrappers and left a pool of sauce in the bottom of the bag. Both were uneditable due to the fact, the sauce consumed everything and the balsamic was all that you could taste. It was pretty much soup in a wrap. I called to let them know they overdid it with the sauce and the person that answered the phone gave the impression that nothing would be done about it. What a waste of money. read more

Cava is my favorite fast casual restaurant! Thanks to my daughter's and her friend's recommendation, I've been a regular for a few months. My favorite is their build-your-own rice bowl, and I love the Harissa Honey Chicken. It's the perfect spice level, and I usually add fiery broccoli, roasted corn, and the tomato-cucumber mix. I also love the drinks they offer, like the Strawberry Citrus Lemonade. We usually order online, and it's always prepared perfectly and ready when we arrive. I never criticize a restaurant for its price point when that price is reflective of high-quality, fresh ingredients. Similarly, I view running out of an item as an indication that the restaurant prioritizes freshness; which is the dividing line between mediocrity and excellence. I wholeheartedly encourage Cava to keep up the great work. read more

This was my first time having Cava. it didn't disappoint, great food! The employees were helpful & pleasant. I will be going back.

My pickup order this afternoon was not good and left me very disappointed. The avocado was completely brown and mushy. Not sure how this would even make it into a bowl. Side order of the feta dip was oily and maybe 1/4 full. Chicken was chewy and pieces were crumbly in size. Lettuce was past its prime date. Quality does not match the price. Would not visit this location again. read more

This location is one of the worst ran establishments I have ever been in. Everything is an issue, they don't want to give you what you pay for, you are an inconvenience, they move like they are on drugs-- so slow, and just cannot do the most simple things with a willing attitude. Employees need to stop rolling their eyes, and roll their sleeves up and get to work. read more

I can't imagine how this place has such low rating, because I love it! I ate Cava last month on vacation in DC and didn't realize it was here in TN. It was as dreamy as I remembered. I did a bowl with a mix of lettuce plus some if the veggie rice and lentils. The greek chicken was tender and flavorful. I really don't think you can go wrong with any of the toppings or dressings. I picked up some pita chips for my son as he still is talking about them from the last visit in DC. read more

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This place would be great but the staff is terrible and it is horribly dirty. With an establishment like this you need someone on-duty to clean/spray/wipe the tables after every customer. Also you need someone solely on the register--the guy touching your credit card should not be scooping your avocado. The current staff couldn't be more uneducated about the food they're serving and it shows. If this was my restaurant I would close for a week, deep clean every inch of it (maybe even WIPE THE WINDOWS ANS WINDOWSILLS), and fire the staff and start over. Seriously, I'd eat here once a week but I was so grossed out by the funk everywhere I feel like I got food poisoning the second I walked through the door. If I'm going to pay $25 for a salad, DO BETTER. Like, a lot better. read more

Cava has great food but the rude, unprofessional staff makes the experience unpleasant. The guy taking the orders is in such a rush that it is impossible to tell him what you want or add anything that isn't standard. It doesn't matter that the orders are stacking up and he may as well slow down, he wants your order immediately with no questions. We joke that we hope they won't be throwing rice at each other this time because of a past experience where there was obvious tension (and rice throwing) between the guys behind the counter. The halved avocados were being replenished and over half of them were rotten but they were just dumping them into the container. The cutlery wasn't stocked and the drink machine was out of service. Tables are not wiped between guests. The air conditioner was blowing directly on our table to such a degree that the napkins were blowing around in November. I really wish they would hire pleasant people who care about customer satisfaction because the concept is great. We eat here rarely as it is but after reading the other reviews and seeing that our experience is normal we won't be back until it's under new ownership. read more

My favorite fast food is finally in Franklin! The build-your-own (Chipotle-style) Mediterranean bowl is fresh, healthy, & delicious! That said, there are some growing pains at this new location. They're understaffed; we came in at 1:30pm on a Sunday & the line stretched around the whole restaurant & took around half an hour. Well worth the wait in my opinion though. Hopefully they can hire more folks soon. Overall highly recommend! read more

CAVA - supergreens bowl with crazy feta, harissa, grilled chicken, & garlic dressing - Salad Near Me - Franklin, Tennessee

Great customer service, friendly! Always yummy food. Love the new steak option. And my daughter loves the hummus

Once again, disappointed. If you walk into this location within the last two hours before closing, you will feel unwelcome. First of all, they will already have half of the items in the bar put away in the back. Second, they will be mopping with the chairs on the tables. These are both two things that I am willing to look past, if it wasn't for the overwhelmingly rude service. Extra small portions, extra charges and an overall, terrible experience. The closing crew at the Franklin cava will make you feel as if you are doing something wrong by being there within 60 min of close. I have kept my mouth for several other occasions but at this point I think it's worth putting out there. read more

You can say the same about every place like this. It's an illusion of health. I mean it's tasty and amazing. The problem is the seed oils. So you think you're eating healthy low carb and clean... and you are. And then you're eating seed oils which is less healthy than a stick of bacon grease. When they go away from seed oils I'll eat here all the time. Until then I'll rarely do it. But the food and concept is good read more

Mortified to say the least. This location should not be in business. saw both of the workers dig into the chicken they were about to serve me with their bare hands no gloves... to taste to see if it was " spicy". look at the past reviews of them dropping knives on the floor and reusing that same knife to serve the customers. Four other people in line left when they saw what they did. And they just looked at me like I was stupid. I never write reviews but what In the world. read more

Scott was my cashier and he was so kind and such an amazing worker! I definitely recommend coming to this restaurant, it's my fav and it never disappoints! read more

Food was good, service was fast, building was clean. Shout out to John for taking care of us!

Hmm, the food tasted good, but the overall experience wasn't great. It was quite pricey and they did not fill up the bowl very much. The staff put away the lemonades a couple hours before closing and were also taking out the trash. I was disappointed since I paid for a drink specifically for the lemonade. The staff wasn't really welcoming and it felt like they were trying to close up shop two hours before closing. Overall, the food tasted fine, but I don't plan on going back. read more

CAVA - Build your own bowl - Salad Near Me - Franklin, Tennessee

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Best CAVA I've ever been to! Food is always fresh, line always moves super quick during the lunch rush, and the place is never ever dirty! 10/10 would recommend! read more

Scott and Hajir were VERY pleasant and delivered exceptional customer service! Both definitely went above and beyond to ensure we had a pleasant dining experience. We took quite some time to place our order as this was my eldest daughter, toddler, and niece's first visit and I've only been a handful of times myself. They were really patient & understanding and didn't rush us at all. The food was so delicious and fresh! By the end of our meal, my toddler was scraping the bowl with her fork! read more