It's been a while since I have been to Cracker Barrel. I met a friend there for breakfast and it did not disappoint. I got there a little early so I could look around in their shop. So many things to look at! The decor is like an old country store. I like they have kept it the same for all these years. We were seated right away - Service was great. The menu is plentiful! So much to choose from. I'm not a big eater so I went with the kids meal pancakes. I love how they make them. Nice and fluffy yet a crispy edge. You can eat them without syrup! Their bacon is likely the best bacon I have had. Thick and crispy and oh so good. If you have a chance to go to the Cracker Barrel give them a try. You will enjoy! And do some shopping while you are there. read more

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We've never had a bad experience at this location. I'm not sure why the rating is so low. The staff have always been friendly and helpful. The restaurant looks just like all the others as far as size and shopping area but this one has always been clean and well appointed. They do have new banquet seating which would be great for large parties. And our food always comes out hot and as we had ordered it. I will say this last visit our cornbread muffins were a bit on the "done" side, but we had so much food we didn't miss not eating them. read more

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Typical Cracker Barrel Chain vibe and decor. This one is slightly missing the mark. We ordered the cinnamon buns and the waitress came back and told us they were out. My guest was disappointed so she offered a piece of cinnamon pie but then came back 10 minutes later to say they were out of that also. There were no other options. It was Saturday morning around 10 am. The cheese on one of the dishes was cold. I had the Hashbrown Egg Skillet and it was good but the other plates didn't look as good as mine. Another strange thing was the items in the store, it looked like the exact same stuff they had last year. Nothing new, and that's was a first. Usually I can't leave without buying something but there wasn't a good selection at this one. read more

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We've been coming to this location since the week they opened. We've always gotten consistently good food and service. Today was no exception. The newly remodeled dining room is bright and spacious. The place appears clean. They display a 95.5 sanitation grade. The restrooms were clean. The store is tidy. The service was fantastic. Our server made sure we didn't want for anything. Our water glasses never ran dry. I ordered the grilled trout. It was really good. I got pintos and grits as my sides. Our server brought me some chopped onions for my pinto beans. My wife got an egg sandwich. It was all good. We checked out the store before we left. They had some sales on Summer decor. read more

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The wait is too long and it's not even the wait to be seated I'm talking over an hour for food even when they aren't busy. The food quality has gone down also. Waiting what feels like forever for burnt tasteless food.. this has been the case on two different occasions now.. probably won't be back for a while. read more

I normally don't write negative reviews, but I feel I need to share my experience. I visited CB today, 9/23, around 12:30 with my three young grandchildren. Even though the restaurant was not busy, the service was extremely slow, and the kids were very hungry. When our food finally arrived, 3 out of 4 orders were incorrect, which meant even more waiting. My blueberry pancakes were overcooked, my eggs were cold, and the sausage was inedible. Overall, it felt like the staff were moving in slow motion, with no sense of urgency. Unfortunately, this visit was very disappointing, and I will not be returning to this location. read more

Always a pleasant visit here, friendly service and good food. I especially like their Campfire meals! read more

Cracker Barrel Old Country Store - Beef Campfire - American Near Me - Concord, North Carolina

Food is adequate. Service is slow. Always a wait for a table. Ambiance is typical Cracker Barrel but updated.

Not as good as it once was, portions have changed and seems to be lacking something. Everybody was nice, don't want it if we loose the old Timey look. read more

The food: Shimp, fries, and hush puppies. 1st I got 1 small hush puppy. I ask for a biscuits, they where so hard and old the butter knife didn't want to cut them. My server was ok except when I said something about the food she looked and me and walked off. Very quite in here tonight. Remember when Cracker Barrel was a place that always served good food at a fair price. The price is still ok however the food has really gone down here. Next time I am in town I will skip this place. read more

It takes you 30 to 45 minutes to order a pick up order there website sucks it never works. You go to pick up your order after driving 20 minutes to get there and have to wait another 45 minutes to an hour to get your food. You get home and your always missing something. Usually missing something that they charge extra for. The last time my baked sweet potatoe was dried out and over cooked and my chicken wasn't cooked all the way the worst meal ever and we had no butter or jelly for our cold biscuits and no silverware. read more

Now waited over an hour for breakfast. People who came in after us have been served. Steer clear

Timing, waiting for 50 minutes to sit (20 minutes after when we told we would be sat). Then waiting an hour after ordering to get food. All while the restaurant is empty and not during a rush time read more

We decided to give CB another shot (we used to go often) as we heard of the improvement attempts; they need to keep on trying. It was shortly after 2 on a Sunday. We avoided most of the church crowd. We were given the option to wait or be seated at the "community table" with a set of couples at one end. A bit weird but if that was the worst that happened, I wouldn't be writing. Summary: -We waited over a half-hour for our food! (The foursome at the other end of the table waited even longer as they were seated before us) -My meatloaf, though plentiful, was tepid at best -My chicken didn't come out at first, when it did, it was very hot but under cooked -My daughter's eggs were not prepared as requested -My wife's beef tips were burnt; she ate what she could -We received no rolls (until I asked toward the end of the meal) and they were slightly under done -We had to ask a random server for ketchup -We didn't receive the $5 take home meal as requested when ordering (it was not on the bill) -Didn't get a drink refill until my meal was over -About every 10 minutes the hostess, or some staff member, would come into the dining room, stand in front of the fireplace, near our table, with a tablet, and conduct, what appeared to be a headcount. That became annoying -The icing on the cake: when the four-star cashier asked was everything good, I said no, not really and began to rattle off the above list. He continued to ring us up, paying little to no attention to what I was saying. He asked would I like to speak with a manager and said no, you have my list, do with it as you please. I strongly doubt it went anywhere from there. Good Luck CB read more

The ordering process was easy. However the estimate of when the meals were ready was way off. I suppose the kitchen got back up and everything was delayed. It happens but the food was prepared well and fresh. Staff was nice and read more

Don't use the call center to place your order. You'll be reordering at arrival and waiting. In store are nice but wait is long.

Food is always fine but their takeout system is terrible. Avoid ordering takeout at all costs read more

I love the ambiance here, after a long drive. It's worth a turn off of I-85, and relax to a cozy dinner. Daily & seasonal dishes available, among many. The service is friendly and attentive. The prices are reasonable for a party of 1-8. A breath of fresh air instead of fast food, as it's good food fast! read more

Cracker Barrel Old Country Store - Inside the store - American Near Me - Concord, North Carolina

Waitress is very aggressive, asked for biscuits and she made it seem like we were rushing her when we had been waiting for 23 minutes for our drinks. took at least another 30 minutes after we had asked twice to get a bowl of biscuits. My son was crying and saying "daddy they are taking so long and i'm hungry" when the waitresses were just standing around. All around i'd go next door to breakfast time read more

This place is terrible. We arrived at 7:30 and they were out of everything. The waitress didn't know what they were out of so it took 20 minutes for her to come out and tell us when we thought our food would be coming out. They were out of most fried chicken dishes, baked potatoes. The prices went up significantly. The food took a ridiculous amount of time to come out. read more

One of the worst meals in recent memory. We took our granddaughter and other family members out to lunch at a restaurant of her choice for her 17th birthday. She selected Cracker Barrel which was fine with me because I have always enjoyed meals there in the past. The place was packed, but our server was pleasant and professional. Given the crowd, the meals came out as soon as could be reasonably expected. I ordered the Tips, Tenders n' Shrimp Platter and was sorely disappointed when it arrived. The presentation looked nothing like the pictures on the website or menu. In fact, the presentation was generally unappetizing - especially the sirloin steak tips. The shrimp and chicken tenders were overly greasy, and the tartar sauce did little to improve the taste. The texture and taste of the sirloin steak tips reminded me of the chicken gizzards I was forced to eat as a child in rural South Carolina and the boiled pig intestines I ate in Vietnam as an advisor with the Montagnards. Other members of the family enjoyed their meals, and I said nothing at the table about mine. But, in the future, I will stick to burgers or a breakfast meal. To end on a positive note, we enjoyed the leftover biscuits the next morning with our breakfast at home. read more

Cracker Barrel Old Country Store - The mystery meat in the lower right bowl was supposed to be sirloin steak tips. - American Near Me - Concord, North Carolina

food good. service good. ambiance was good before jewish ceo put her stamp on it. typical jew.

My experience wasn't great and I was super disappointed. I don't like to give anyone below three stars but it was so bad that I'm hoping management will take a look. I ordered the hamburger steak and added gravy and onions. My sides were okra, pinto beans, and then I added mash potatoes. All off it was either overcooked or been sitting out a long time. I had to ask for extra gravy because the uncharge was so pathetic that I would have never forgiven myself for accepting that. Cracker Barrel is one of my favorites and I grew up eating it, I hope this was just an off night. read more

This restaurant is inconsistent at best. Tonight the food came out cold. Then the poor excuse for peach cobbler was not even done. Eat here at your own risk. read more

The waitress horrible, food is not like before. Sorry your whole performance is maybe why you are failing.

I first discovered Cracker Barrel with my family about 30 years ago. We spent more than a decade eating at dozens of these. So I know me some Cracker Barrel history and I know what I expect every time. A few friends joined me for breakfast today, and while they offered the full day's menus, we all went for the breakfast items. First, let me tell you, exemplary service. We went about 0 seconds from registering to having a table. Our drink orders all came out right away. I asked for a refill without ice for my lemonade, and TWO came out. And when I finished those, TWO MORE. (Maybe it was because my one friend had some too, but that? Mwah. I finished plenty of it!) They brought out pre-meal biscuits. I asked if they gave up on cornbread, and right away, over came a plate of cornbread right over to me! I love CB CB (Cracker Barrel Corn Bread). Nothing's changed there. The meal: Item by item... I got the breakfast that was everything but pancakes, and then threw an extra pancake on my friend's kid's order so I could still have one. Pancakes feel a little smaller than earlier, and the syrup is no longer remotely maple, but my breakfast came with fried apples so I had the perfect way to top them. (The kid specifically got apples for a topping too. We know what's good.) I wasn't really interested in meat but my friend had my breakfast come with sugar ham, and that was very good. GIANT chunk of meat too. We actively wondered if the waitress heard me mention Yelp and realized they needed to impress me! Scrambled eggs were a little well done compared to what I'm used to here. Biscuits and gravy... surprisingly meh. Biscuits were a little small and overdone, the gravy was VERY set and thick. No liquidity at all, not what I'm used to with sawmill. The hashbrown casserole (made with meat apparently) tasted kinda cheesy, actually sorta like grated potatoes you might get with a dinner meal. Grits were grits, I used the remaining fried apple goo to sweeten them up just right. So, after all that, the verdict? Superb service, food is mostly back to CB standards, but yeah, a few things have changed. No more mugs! Super sad at that. I wish they'd have maple on hand even if they charged extra. Not even bottles anymore, just little plastic containers! So it felt a bit cheaper than the past, but on the other hand, they've held prices quite well compared to many places and the demand certainly is still there. If you still like Cracker Barrel or liked it in the past, this is absolutely a place you'll be happy. I'm amazed at the number of bad reviews I see for management given how great our experience was, so maybe they're finally stepping up in that area and we caught them as they got into the right mindset. I would return here anytime my friends asked (since I'm not local, can't comment further on that one!). read more

Food was good, but a little slow getting our food at 8:00pm. Cracker Barrel is apparently cutting way back. Asked for apple butter and the little sauce cup was half full and charge $.50. Also I got a side of okra and literally like 8 pieces of okra. read more

Cracker Barrel Old Country Store - Cracker Barrel's serving of okra. - American Near Me - Concord, North Carolina

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Terrible the service sucked, never the right stuff. Never going again, I ordered food and it wasn't right. The server left us abandon. read more

Cracker Barrel Old Country Store - Dry Chicken Fried Chicken - American Near Me - Concord, North Carolina

Our server was clueless. She brought out some of our food and said she was waiting on our side to finish cooking, then 20 min later she came back and said they were out of it. She also forgot to bring out our other side we ordered. Half our food was ice cold. Waited over an hour for food when the place wasn't busy at all. She barely came to our table with little volume in the restaurant, she spent most of the time hanging out in the back. We had to ask her for our refills. We needed 2, we held up 2 empty glasses and she only filled one, then walked away, purposely ignoring our other refill we needed when her container had plenty of tea for a refill. She said she would take off the sides they were out of off our bill and when we got the bill, she still charged us for them. The service today was one of the worst experiences we have ever had at a restaurant. read more

The only positive I can say about Cracker Barrel is the general store. I have only ever visited one Cracker Barrel and it is this location. On both occasions I dined-in. The first time was several years ago so not much to comment on other than the food being mediocre at best. However, my visit in the past week was TERRIBLE. Our server was very scatter-brained. The food-wait was unreasonably long, even for a Sunday early afternoon, especially considering there were many empty tables and the parking lot was not packed by any means. When the food did arrive it was barely warm. Actually another server/kitchen personnel brought our food out. As she was unloading the plates, our server then rushed up tried unsuccessfully to grab it from her so apparently it had been sitting a bit before finally someone decided to bring it. We then realized that we did not have cutlery so had to flag down the hostess (which we realized should have been the one to place it on the tables upon seating us anyway) since our server was MIA for long bouts of time. On two occasions she said she would bring additional water and never did. On her second occasion of saying she would bring water, within minutes she returned without water to dismiss us by telling us to have a good day. My pancakes were bland and stale. I had asked for them to be topped with strawberries, but got strawberry syrup instead. The eggs were clearly NOT actual eggs. There were no condiments offered and server never returned until way later. My companion noticed that the eggs looked skimpy (supposedly 3) so asked about it and the server stated "it's supposed to be three", then offered to bring an additional serving yet never did. I ordered strawberry mimosas and the server advised us not to get strawberry flavored because two had already been sent back that morning by other patrons (not a good look). I honestly did not feel the quality of food nor the service was anywhere near worth it.... THE WORST! read more

The food was good. The service was unacceptable and made me want to leave fast. I didn't get the utensils I'm supposed to have to eat. The waitress has an attitude at all times from the very beginning. Not cool at all!! read more

Cracker Barrel Old Country Store - Grandpa's breakfast - American Near Me - Concord, North Carolina

Haven't eaten at any Cracker barrel in a while. To be honest, I just find much of the restaurant world a disappointment since covid and inflation. There's so much inconsistency, poor service and inflated prices ( do you REALLY need to charge 3.29 for a glass of tea!!??). It infuriates me. Couple that with poor service being the case a lot.. and it's just not worth it. Alas, we ordered chicken and dumplings and they serve it in a " psychological" bowl- it is bowl that appears large but is about one centimeter deep. I had about three dumplings and mostly gravy- for 11.99? It's flour!. The sides come out in microscopic bowls- I had about two tablespoons of okra - max. Same for the hashborwn casserole. Our economy is just ruined. And the corporate greed and paying servers outrageous wages - it's just too much. The service here was very slow and they brought our food out in dribs and drabs... saying they were " cooking" some things. And, they were out of some sides by 12:30 pm? Nah - sad to see a good chain go down. read more

Only giving a 1 star because I can't give a zero. We waited 45 minutes to be sat, ok no problem they were busy: we go sat & ordered & saw other ppl sit down & get served. We also saw tons of "to go" orders flying out of the door of the kitchens. Finally we asked about our food & got biscuits & waited 15 more minutes for the food. So a total of 50 minutes waiting after we ordered, while others were served. My sister's food was cold except the okra, the gravy was congealed it was so cold. My fish was like leather. We talked with the manager who said the fish isn't the "best choice" & offered another meal & comped our dinner. Not worth the wait, won't be back. read more

The server seemed a bit overwhelmed witch definitely effected the quality of her service. She was a great server,

Always a solid and dependable meal at a reasonable price. Service is mostly good. The decor is all country and comforable.

Worst experience ive had at any restaurant. We put in our reservation online and it said a twenty minute wait. We arrive with 10 minutes left and check in with the host and was told it would be another 30 minutes. We waited almost an hour. We talk to another associate who tried to help and we were told we were to be called next and four more tables were called before us. We requested to speak to the manager and he refused to speak with us. We decided to leave after waiting a little longer. So I tried to call and speak to a manager and was told I would be put on hold but was hung up on. My fiancé called them and the manager who hung up on me tried to say I was the one who hung up. So he proceeded to try and talk to the manager and all he did was make up excuses as to why we were waiting so long. Then decided he wasn't even going to even try to come to any kind of resolve. So we will be contacting corporate. Poor customer service at this location from the host and management. Jonathan the head manager should be ashamed of his team and how they handle theirselves. read more

Sometimes a simple hiring of a cook or manager can ruin the reputation of a restaurant. The cook at this Cracker Barrel sent everything out burnt and we were told they're looked at by a manager. As you can see in the pictures my wife's Pancakes were burnt and so was everyone else's food. I had the Sampler and everything was burnt or severely overly cooked. Obviously, there is a major management problem and no control. They're One-Star pathetic. Go somewhere else, or they'll ruin your day. read more

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Wow Cracker Barrel has really fallen off their game. Took forever to get our food. I think my eggs were quail eggs as I have never had chicken eggs so small. Sausage and bacon were not fresh. Pretty sure they had been reheated in the microwave because my plate was the only thing hot. Glassware smelled like it had been washed in dirty water. Really bad. read more

Cracker Barrel Old Country Store - American Near Me - Concord, North Carolina

This is one of my favorite Cracker Barrel locations. The consistency is key and I will always be loyal to this location. We went on a Friday morning and it seemed to be more crowded then usual, however, the service was great. We were immediately seated and greeted by our waitress. We order the grandmas pancake sampler and the kids pancake with fried apples. Everything was great, see the pictures! The cashier at the end was very nice and super friendly. We will definitely be back. read more

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This Cracker Barrel is the worst for service. Arriving at 6:30 pm on a Thursday, we had to wait over 30 minutes to be seated. Before we sat down, the table still wasn't cleaned from the previous customers so we had to stand until it was cleaned. We ordered and got our drinks right away. Appetizers were ordered at the same time but about 25 minuted the cheese bites were delivered but cold. Our drinks were refilled once and after approximately 30 minutes, we asked the server as to how long before we get our food. She stated, "Twenty-five minutes." We asked to see the manager and was told that she couldn't come out because she was the cook. Well, we told the server to cancel the order. While we were there, we watched at least five other tables get served before us even though we were seated and placed our order before them. Also, customers with two children also walked out. I will never go to that Cracker Barrel ever again. read more