First off, I'd like to say that I normally don't write reviews for places even if I've had a negative experience because even then I don't typically feel strongly enough to express how I felt (especially because I get that we all have bad days and you never really know someone's life circumstances), but man. This place left me feeling SO SALTY, it's unreal.
I came here to get my LiveScan done two weeks ago and received a letter that my LiveScan was rejected a few days later. I didn't really think too much about it since the Board of Registered Nursing is pretty strict about their fingerprints, and so I came in to have my LiveScan redone. Of course, I was a lot more wary this time. I brought in my letter from the BON for the lady (who had done my fingerprints the first time, as well) to see as to why my initial LiveScan was rejected. I also wanted to make sure that all of my fingerprints were accepted by the computer without having to force capture my prints. I asked the lady questions as to why my fingerprints might be rejected, as well as other operation-based questions (really just assessing her knowledge of fingerprinting, which by then I was sure was very limited). Come today, I receive an e-mail from BON saying that my fingerprints were rejected YET AGAIN, not because my fingerprints were not deemed acceptable, but because this lady failed to document WHY I was getting my fingerprints done in the first place on the form. Excuse me???
Let me tell you, it really seemed like such a simple process to input information post-acquiring my fingerprints but this lady FAILED to do that TWICE. Even after I gave her the letter from BON listing that my LiveScan was REJECTED because she didn't "clarify the reason for fingerprinting". And she kept the letter the entire time!!! Like what?? To fill out the information that is LISTED on your LiveScan form. I was, and honestly still am, baffled. Don't get me wrong, this lady was a very nice lady. But if I'm going to be totally honest here, being nice means absolutely nothing to me if you can't do your job right.
Anyways, I decided to visit another LiveScan location only five minutes away from CPR and More (even though I had to pay the fee all over again) for the sake of my own sense of security and LET ME TELL YOU. Totally different experience. Why didn't I go here to begin with? I told them about my previous experience and they made sure to go through all of the information with me, explaining each step (which, mind you, there aren't very many but I was still comforted by the fact that she was answering my questions and appeared very knowledgeable regarding the process).
I was/still am on a major time crunch. I expressed that this entire time too. But my LiveScan process has now been delayed by TWO WEEKS because this lady didn't do her job right. Please go somewhere else to get your fingerprints done if you don't want to face major disappointment and frustration.
I'd also like to mention that this place teaches CPR, a basic LIFE-SAVING SKILL, a skill that many in-patient health care providers use on a regular basis. Which is great, it's important that these skills be taught in an accessible way for all people. Everyone should learn this skill, especially if we want to reduce cardiac-related complications/deaths. But how can you teach skill necessary in HEALTH CARE without wearing a mask in the middle of a pandemic?? Why is no one in this facility, minus the students, wearing a mask?? I get it, we're in the land of the free, but wow. That really means nothing when there are over 100,000 deaths in the United States from COVID-19 alone. read more