I signed up for an early Saturday BLS class that supposed to start at 8am. So I got there at on time and the door was still locked. So I waited for 5 minutes, and no one answered the door as I consistently knocked on the door. So I waited for another 10 minutes. I figured I'd give them 15 minutes before I called the office's number. I finally called and I was told that their computer some how did not receive my registration...but interestingly enough received my credit card payment lol. So I was told that the instructor (which I think is the owner) will be there at 9 am. So I tried to not be as upset and tried to make my day better by going to a local fast food and get myself come coffee and breakfast.
Then I came back at 9 am, and I was greeted by the instructor and he told me that he was sorry that his computer in the office some how did not sync with the website registration. Then he said that he will give me 10% off for the inconvenience (which will show on my bill as a credit). So I accepted his apology and his discount.
However, as I was about to begin to class, I realize that he is the only instructor there and he was instructing one other customer in a different room with a different class. So he was walking back and forth...back and forth. To his credit, he did a good job juggling the two classes and he was still able to teach me a few new things in my BLS classes. He then told me that he didn't have the manual book that I had purchased with my registration. Low and behold, about 2 hours in...his little daughter came in the office and brought him the manual book. I thought that was kinda funny.
By the way, what made me to write this review and give it 3 stars is not the fact that they were late for an hour. It's not that they were not professional by having the whole family working rather employees. It''s not that there was only one instructor running back and forth and juggling the two classes simultaneously. But it's the fact that they didn't credit my 10% discount. I called him 3 weeks later and left a message, never received a return call from them. I checked my credit card, and haven't gotten the credit. So there you go..... read more