Ask for Michael such a polite gentle man and a great sales man he took care of us and gave us the…read morebest test drive experience and simplified the paper process feels like a 1 million car and the sales experience and i would totally recommend him to friends and family to come here!!!

Started out great, ended very disappointing…read more My experience with this dealership started out extremely positive. The salesperson was very kind, helpful, and easy to work with while we negotiated the purchase of our Cadillac Optiq. We purchased the vehicle over the phone, and my wife stopped by the dealership to see it in person. The deal was better than what other dealers were offering, including free delivery and free ceramic window tint, so we felt very good about our decision. Unfortunately, the experience changed quickly after the sale. When I called to choose the window tint percentages for the different windows, I was told the dealership had already chosen them and that I didn't have an option to change them. I wasn't happy about that, but since the tint was included at no charge, I accepted it. The next issue was the "free delivery." I assumed the vehicle would be transported on a flatbed, but instead the dealership drove the vehicle to me. Since this is a lease and mileage is important to me, I wish that had been clearly communicated before the vehicle was delivered. By the time I received it, the vehicle already had around 250 miles on it. We were excited to finally have our new Optiq and enjoy it over the weekend. Unfortunately, that didn't happen. After driving the vehicle for approximately three hours on Friday, a tire monitoring system failure appeared on the dash, and the vehicle also wouldn't charge. I immediately informed the salesperson of the problems. I took the vehicle to my local Cadillac dealer on Saturday. After several days, I finally got the vehicle back on Wednesday and was excited again to start enjoying our new vehicle, especially since it was now fully charged. Unfortunately, that didn't last long. On Friday, I discovered that the vehicle had once again failed to charge. I took it back to the dealer after work, only to find out that the needed part was on back order. At this point, my biggest complaint isn't even that the vehicle has had problems. Problems can happen with any vehicle. My biggest disappointment is the complete lack of follow-up from the dealership that sold me the vehicle. I had to contact the dealership myself to ask for help. They made one phone call on my behalf, and that was essentially the end of their involvement. Nobody followed up to see how the repair was going, whether the vehicle had been fixed, or how we were doing with our brand-new purchase. In my opinion, the dealership should have taken ownership of the situation. They could have offered to pick up the vehicle and have it repaired at their dealership. They are only about three hours away. Instead, I was left to deal with everything through my local dealer. I also asked about getting out of this vehicle and into another one, but the dealership wasn't able to offer a solution. I was ultimately directed to contact GM myself to pursue a buyback. That's extremely disappointing after choosing this dealership over others and trusting them with a significant purchase. The sales process was excellent. The salesperson was helpful and the initial deal was great. Unfortunately, customer service shouldn't end once the dealership has your money. My experience has essentially been: take my money, deliver the vehicle, and when something goes wrong, you're on your own. I would strongly encourage anyone buying a vehicle from out of state or several hours away to think about what will happen if something goes wrong after the sale. Based on my experience, I would not expect this dealership to take much responsibility for helping you once the vehicle leaves their lot. I really wanted to enjoy our new Optiq. Instead, we've spent the first weeks dealing with service problems, charging issues, a back-ordered part, and now a potential GM buyback. I'm still waiting on the back ordered part. That's not the experience I expected when purchasing a brand-new Cadillac. 2 months and car is still in the shop with 500 miles.No call from sales manager, GM and just flat out gave up on sales rep.

I brought my Lexus in for her required mileage maintenance for the first time at this location. I…read moreimmediately liked my service advisor and was checked in easily. I decided to wait for my vehicle and was disappointed that I was not given an estimate of when the car would be ready. I've had other makes of cars, and those dealers always provided that. When my vehicle was ready, my advisor came to me and let me know that nothing was found, and provided the extra information I had requested at check in. I received a text that allowed me to sign my invoice, but I was also sent to the counter, where an invoice was presented, so I had that option too. Lexus has a coffee shop for customers, and here's where this review loses stars. The employee working was cold and unfriendly. She wouldn't smile. She wouldn't engage with anyone. When no customer was at the counter, she stood around, looking unhappy. When I got in line for a second time to get a refill she made me feel like I was bothering her. This is not the Lexus service I expected. On top of that, while I was in line that second time, an employee came in through the back of the café area and asked about getting food, asking about the last muffin in the case. She said he could have it and take it. So, he did. There were four of us in line. What if one of the customers in line wanted it? Overall, this is not Lexus level service.

It's been a couple of years since my last review. It seems as though some things have changed such…read moreas the Penske acquisition, and the fact that coincidentally there's lots of one star reviews in the last year or two. The complaints stem from both the sales and service aspects. You may wish to scroll through all the one star reviews so as to avoid any possible pitfalls yourself. As for me, I've not had any problems and I usually have a list of things I would like addressed upon arrival as far as maintenance goes. One thing I noticed that's new is that when you check in it's likely you'll get a call from the sales department asking if you wish to have your car appraised to sell to them (I did). To be honest, I wouldn't buy a new Lexus today with all those small four-cylinder turbo engines and the new spyware cameras that watch you driving. I love my 2010 ES 350 and I wish they still made them like this. I'd definitely buy another one. My visit consisted of a 30 point inspection, drain and fill transmission service and serpentine belt inspection. I did ask to see a sample of the tranny fluid to see how dark it was since the car comes with no dipstick, but they forgot my request. They did run into a problem with the drain plug being stripped from the previous tranny shop so they had to get one from the Toyota location which added an extra hour and a half to my wait. Altogether the inspection and trans service set me back $532. It would've been nice if the inspection included a diagnostic scan to check for any codes. Overall, everything went well, and Harold my advisor was very attentive. You'll pay a little more here than the average shop, but at least you get the right parts and fluids. I'll be back when I need something else fixed.

Do not buy from this dealership…read more Purchased a vehicle (2019 Toyota RAV4) a few months back and have had nothing but problems since and major repairs. Both low and high pressure Fuel pump leak, broken undercarriage near bumper causing intense rattling while driving highway speeds, cracked drive chain belt. Just a few days after having vehicle concerns started to show. Called salesman who I worked with and they avoided my calls. Sales manager also refused to have their shop take a look at car unless I paid a $500 inspection fee. Save the stress and go anywhere else!

Will not be returning for oil changes. $25 price increase, I'd rather go to Valvoline or Midas. At…read moreleast they offer discount coupons. My setvice advisor Alejandro did not. I've been getting my oil changes here since i purchased the vehicle and everyone else was always so helpful. That changed today.

I can't say enough good things about Will Bates! He made buying my car such an easy and enjoyable…read moreexperience. He was super knowledgeable, professional, and just genuinely a really great guy. He made the whole process feel comfortable and stress-free, and honestly, it was the smoothest car-buying experience We've ever had. If you're looking for a Land Rover, definitely go see Will! He's the kind of person who makes the whole experience better. 10/10 would absolutely recommend him!

Our recent purchase of a CPO Defender was AMAZING!…read more Luke D'Alessandro, our sales associate, is one of the most genuine, enthusiastic and pleasant individuals to work with when buying a car. Detailed, listening with intent and very knowledgeable about the vehicle, the buying process, the dealership reputation and customer service, really comprehensive skills and a great attitude. WOW! HIGHLY RECOMMEND!! Harrison Engelby, our sales manager, went the extra mile to support Luke with his attention to detail and helped expedite finalizing the purchase above and beyond our expectations! AMAZING!

I got shaking engine on my S550 and called the service. Sarah picked up the phone. We explained our…read moreproblem to her and received help that exceeded our expectations. She was helpful, absolutely professional, and fair. She called just a few days later to say the car was ready. I am very satisfied; it was a pleasant surprise. Thank you Sarah, you are the best.

The only reason I go to this place is that it's close to where i live. I've bought a couple cars…read morehere before and I love the car and I love the brand. Here's what I see is the problem after you buy your car from this franchise and they're all independently owned franchises, they have no other way of making money except for selling a car or maybe servicing your vehicle What I've found three separate times and today makes the fourth is that they strategically damage your vehicle - first time it was the center console in the middle of the seats, the second time it was an actual cigarette burn on my leather seat and I don't smoke cigarettes, and the third time was a button that had been punched through and it was leaving a hole where the button would normally be a couple weeks ago. I got a tune up and they said hey, you might have future difficulty in this one area - well what a surprise today because now my car is telling me I have that same problem. So in my opinion, I do not trust this company. I look down upon the Mercedes-Benz brand and if I could, I will drive 30 miles any which way to go to a different company because this company has lost My business, has lost my trust and they are as corrupt as I can only imagine for me having these bad experiences. I've actually had a couple bad other experiences with them, but I'm not gonna include that here. I do not trust them. I would advise you to go anywhere else. I've actually told other people who own Mercedes do not trust this company. They are untrustworthy.

I had an outstanding experience purchasing my new Toyota Grand Highlander from Toyota of Cedar…read morePark. From start to finish, the entire process was smooth, professional, and genuinely enjoyable. My sales advisor, Tyler Thornhill, and his associate, Kyle Chowdhury, went above and beyond to make sure everything came together. They were knowledgeable, helpful, responsive, and never made me feel pressured. They truly went the extra mile to make this a great car-buying experience. One detail that really stood out was that I happened to be at the dealership in a friend's car because my vehicle was in the shop (at a non-Toyota repair facility). After completing the purchase, Tyler and Kyle actually drove my new Grand Highlander to my home for me. That kind of personal service says a lot about the people they are. I also want to recognize the New Car Sales Director, Will Taylor, who helped move the purchase along smoothly and was an easy and pleasant person to work with throughout the process. I can highly recommend Toyota of Cedar Park, Tyler Thornhill, Kyle Chowdhury, and the entire team I worked with. They made what can sometimes be a stressful process into a truly great experience. I'm very happy with my new Grand Highlander and with the way I was treated throughout the purchase.

The best customer service I've ever received at a dealership service center. I went to the service…read moredepartment for routine maintenance and a problem with my fuel door. I purchased a small part for my fuel door on site. The service tech, Juan, repaired it himself. It was an easy fix and he wanted to save me money for the cost of labor. The parts shop was set up like a gift shop. I thought that was cute. There were many comfortable places to sit in the waiting area. There was a coffee shop and a children's play area for families. Overall, the customer service was phenomenal and I plan to return for future car maintenance.

These guys are Great! I bought a 4WD truck from them several…read moreyears ago They were honest and up front from the beginning Recently I was selling my current ride, a 2010 F150 King Ranch. They made me a very fair offer and made the process very easy I recommend them for anyone looking for a good auto or truck They are very honest and so easy to deal with

Check the CarFax! Recently visited in order to check out a low mileage truck only to find out after…read morepurchasing the CarFax myself, that the vehicle ACTUALLY 200k miles & had its odometer rolled back a couple years back! Absolutely unacceptable, it should be on the dealership to catch these things, not the customer! If I hadn't done my due diligence I'd be out thousands of dollars for a vehicle worth 2.

Thank you Sergio C. for your good service of this week I bought a 2026 white Sienna. The price is…read morenegotiable and you are friendly. Hong Nhung Pham

Sergio (Sales), Sam (Sales Mgr) and Jason (Finance) were all AWESOME... treating me like a human &…read morenot just someone they could work a deal over in the company's favor. High praise!!!