Hassan and Sheldon are amazing! Very friendly and handled my move efficiently and with care. Would use this service again and am very grateful for their help. I was able to secure movers in 24 hours for a great price! read more

I booked these guys twice which is why the 2 stars. The first time things went smoothly!! The second time I booked one of the movers dropped our TV and somehow broke the computer desk. They took pics of the damages and assured us things would be taken care of. We where also overcharged. When We spoke with the Manger he told us we would get the refund and they would take care of the damages. We waited about a week and nothing!!! I called and text and left messages still nothing. Finally my husband called from his number 5 min after I called and he got an answer!! Definitely a red flag!!! I then got a email with their policy and procedures stating the had 3 months to fix the situation. That was in Feb. No one has yet to contact me. I have replaced my own belongings. They are good unless they break your stuff then they ghost you!!! Pretty ridiculous!!!! I would not recommend unless your stuff is insured or you can afford to replace your own stuff if it is broken!!! Movers where very nice though!!!! read more

These guys are great! I have personally hired them two times, and my mom has used them I think three times. Each and every time has been outstanding! They are courteous and efficient with you and your belongings. They get the job done as fast as they can and get you on your way to settling into your new digs! I will be using them again in the future if I move and will always recommend them. read more

The team was amazingly professional and hard working. Made short work of unloading our 16' rental truck which had several large and heavy pieces that needed to be worked up a narrow stairway to a second floor apartment. Not a single item was broken, dropped or damaged. Will definitely use again! read more

Reasonable rates. Moved in 170$ lesser than the original quote. Paul reached out to make things right for us. And offered his help with all the minor problems we faced on the moving day. read more

Front office staff is great. Moving crews not so much. I'd look in to a more reputable moving company if I were you.

Had a pleasant experience with Luke and Phil from covered wagon moving. These 2 guys were courteous and handled our stuff with case. I had complete peace of mind while these guys were on the job. I was given an estimated arrival window of 1-3pm and the guys showed up at 2pm. They were quick and energetic. They even managed to move a cupboard without dismantling it which saved me a lot of overhead and time. They moved a 2 bedroom apt on the 2nd level to a two story condo in a little over 3hrs. The move time according to me is commendable since it also includes a 30 mins drive. The hourly price and fuel charge was very reasonable. They were also able to squeeze me in on a short notice. Worked with Chad on the phone to setup the move and it was breeze to schedule. No gimmicks like credit card authorization etc like other moving companies. read more

I had to call Cover Wagon Movers as the mover I had set up previously bailed out. So it was an Emergency move but they got me in quickly. The movers showed up early. They were super friendly and helpful with some last minute items like my TV that had to be taken off the wall. They worked diligently to get it all moved in a timely manner. Everything was done properly with no damage. I will be using this company and recommending them in the future !! Thanks again guys read more

I truly cannot say enough nice things about this company! They could not have been more helpful, right on time, scratched nothing, all the while with a smile. If you need a moving company, whether in Round Rock, Austin, where I live, or any of the surrounding areas, you could not ask for a more reliable, and reasonable moving company! I wish I could give them more than 5 stars, because they deserve it! They are the best movers I have ever used, and I've moved a lot. Thank you Covered Wagon Moving, you are a life saver! read more

Chad and Paul are always super helpful, attentive and timely. The guys are very careful at packing and loading. I would have given the 5 star except for the wait. On morning of my move they were 1.5 hr late. read more

Worst experience ever.. They act professional, timely, courteous when coming in to give an estimate, don't be fooled!! This was our 5th move and was my only bad moving experience.. it was a double move meaning it was moved to a storage unit and then moved again to our home after closing. To start, they pack incredibly slow and wayyy too talky instead of packing..they asked for tip after EACH leg of the move.. not compulsory they say but they hover over you basically telling you the moving guys who do the labor don't get paid enough and rely on tips blabla so of course I'm gonna be courteous.. fine.. we tipped well on both legs assuming the company would be honest ..they promised reimbursement etc.. completely broken antique lamp that was passed down to me which couldn't be replaced, slid my mattress across outside on the dirt- didn't use mattress protector! Then left it bent in truck creating bend-we saw it bent when being unloaded, broke my dresser drawer, glass furniture had small chips in it, etc etc .. I wanted at least the mattress to be replaced or partially refunded.. pretended they would 'take care' of it all by saying they'll get back to us on replacing/partial refund.. we called every few days over the next few weeks .. Chad answered a few time making empty promises and said they have 90 days to fix/RI.. we realized later that their 90 days is not only in hopes that the customer gives up but that after that, I believe you can't take them to court or it's harder to etc., he answered once after a long time and upon realizing who it was hung up ..they block the caller or something.. this is their gimmick..after that we got no response by email by phone nothing. Be sure to not pay them if something is wrong!! Pat AFTER they tell you reimburse amount etc. Also they overcharged us so much that we realized we could have just gone with a better reputable company for that much to begin with..These ppl are DISHONEST THIEVES! I'm writing this review very late as we prep to move again and this nightmare flashed back.. just had to warn others! read more

We've used them twice and both times were very satisfied! Paul and the group are very honest and fair. We were quoted a $75 handling fee to move a very large desk (which was fine), turns out, the desk was smaller than they anticipated, and the fee was not charged. This was definitely highly appreciated! Movers have always been professional. None of our stuff in either move was damaged or broken. Both moves took longer than quoted, but we were living in an apartment with a very long walk down the hallway to the truck, so that's something to keep in mind. We felt like their prices were fair, responses and contact was great, too. We'd recommend and use again next time!! So worth it to hire people rather than stress about doing it ourselves. Thanks Covered Wagon! read more

What a great move we had today with the two Lads that showed up early, worked quickly and safely with our Goods and delivered everything neatly to our new home. What was more amazing was the quick turnaround time the Owner offered us... We contacted him on a Sunday evening, he responded twice that evening, we confirmed details the next morning and he had his team to our doorstep that afternoon! Will definitely use Covered Wagon again. read more

These guys showed up and packed our 4 bedroom home into a 28' upack trailer. We have a lot of stuff and knew it was going to be a tough fit into that trailer. We asked them to pack it tight. It took 6 hours to load it - more than we expected, but it was worth it because the guys packed that trailer so tight, secured everything with load bars and straps, that i'm confident that when we unload the trailer at our destination its going to be packed solid and in good shape. They really pulled off a miracle. Great job guys! read more

My original move was set up for 12-2, I received a call that the movers got a late start because of the weather and it would be after 3 before the movers could get to us. After waiting all day the movers finally showed up at 6pm, pretended like they were going to move us and then rescheduled our move until Monday. I set up a Saturday move because of work not Monday and to top it off one of them was drinking beer. read more

They did an amazing job with my move. So fast, super professional and did a great job with my belongings. Will definitely use them again and will recommend them to EVERYONE! read more

AWFUL! They were scheduled to arrive between 3-4pm. At 4 we called (no, they did not call to let us know they were running extremely late) to see if they were en route. We were told it would actually be between 5-5:30pm. So we hung out and waited until 6pm and WE called again. The owner answered and said he wasn't sure what the hold-up was, but that he'd call back within 30 minutes. 30 minutes later, no call. We called him back and he just stopped answering his phone. The movers finally showed up at 9:30pm (5 1/2 hours late!!). When it came time to pay we got the owner on the phone, expecting a discount for being FIVE AND A HALF HOURS LATE. He told the movers to tell us we were already getting a great rate, so there would be no discount. So let's see...you pay the same rate for on-time service as you do for horribly LATE service? And the customer is expected to reach out to the company to find out why the heck we're sitting in front of an empty house waiting on the day we took off work so we could move in??? Mr. Covered Wagon (Paul) needs to learn a thing or two about efficient scheduling techniques as well as customer service, especially since pretty much everyone picks moving companies based on social media reviews. DO NOT USE THIS COMPANY. I emailed the owner (Paul) regarding this move and he responded by pointing fingers at his movers who had a faulty GPS and went to South Austin instead of Leander, blamed the heat, the tricky apartment complexes, people not disclosing their full moving list, the growing city, and noted that the movers told him that our phone was dead and therefore we couldn't be reached. I'm curious as to how they thought we were calling them all night to see where the heck they were if our phone was dead...I love a good excuse as much as the next person, but at some point you have to just own up to your poor planning, say you're sorry, and make it right before the customer gets inspired to write a Yelp review. Again, do yourself a favor and skip this company. read more

1st scheduled day said truck out of service, ok fine, understandable, rescheduled for another day for 1:00 PM to 2:00 PM arrival time, got a call at 1:00 PM on moving day saying new arrival time is 4:00 PM, i said ok fine, cannot call another company for same day moving, one hour later got a call saying arrival time maybe 6:00 PM to 6:30 PM, and it is a " maybe ", so i said forget it, screwed up 2 of my scheduled moving days, very bad experience, never again! read more

These guys are the best! They helped me with a bit of a complicated move (involved three stops total) and they were quick, efficient, and funny! I appreciated their care with my belongings and their questions to help things run smoothly. In the beginning there was a scheduling mix up but Paul handled it without me having to worry at all. Thanks for making such a difficult move so fun! read more

Just finished my move with Covered Wagon Moving. After requesting an estimate for my move, I received a call withing ten minutes and had my move all booked. I received a call the day prior to confirm, and a text the morning of as my movers were arriving - ON TIME! :) The movers (Luke and Quincy) were great - fast, efficient, and super nice. All my items were loaded,wrapped, and secured carefully in the truck. In my almost 20 yrs of living/moving withing Austin, this is the first time NOTHING was broken, missing, or damaged. Great experience, highly recommend! read more

We had RJ and Austin as movers for 5 hours today. They were awesome. Very careful with our stuff. Moved from a 3bdrm apt to a new house and emptied 2 storage units for us too. Very professional. I'd recommend them to anybody. read more

Nice enough people but now my washing machine is broke and they refuse to do anything about it.

Looks these guys just killed it. Highly communicative during booking, responsive and flexible as we nailed everything down. Day of move couldn't have gone better. While we felt disheveled and unorganized, they weren't fazed by anything. They did so many little things that made a big difference...tightening feet on dressers, carefully placing each piece, mindful of every step. This team was A+. In fact we're planning on hiring them again to get our remaining pieces to our storage unit also. Super pleased. read more

Do not even use this company. Because they don't care about the customers. I have not hear from the company since I told them I was dissatisfy of the movers they sent to move me. But I guess the customer is not important. They move me on 9/15/2018 Nina Hayden read more

Multiple items, including electronic appliances, were scratched and in need of repair. A few items were found to be missing, with little to no resolution. Because of the loss, I am down an expensive tool set and television. My advice is to keep a close eye on your belongings and ensure safe delivery. Might be better to look elsewhere for moving services. read more

Avoid at all costs. Y'all I was referred here by a friend. This was a huge mistake to choose this company to move my home. I had a 1bedroom &study / 1bath apartment moving to a 2/2, 3rd floor apartment. Which is why I hired movers along with other reasons. Hiring this company is by far one of the worst mistakes I've made. I was at work and my boyfriend was there to oversee the move and communicate any complications with me. Let's start with the lack of professionalism. I made arrangements by calling the number on their site to set up the move. I had to confirm the evening before via text and the person I was communicating with was out of town away on a trip which I was not notified of prior. Later to find out it was a partner in the company and they contract out movers for you. They do not employ their own movers. I was quoted for 3 hour move and 2 men to move the apartment. The guys show up an hour late with no phone call to notify. When they arrived, their truck was locked so one of the movers called his girlfriend to unlock the vehicle. The "girlfriend" was moving our boxes and this was not discussed ahead of time with either of us. I had no idea whether or not she was bonded with the company and certainly did not agree on a third mover. When I tried to contact the owner, he was unreachable due to "poor cell phone service". I also tried to reach the office phone number and kept getting voicemail. I tried to speak with the movers over the phone to notify them that the girlfriend needs to vacate the premises until I have verification she is bonded and also confirmation that I am not paying for a 3rd person. This is where things really went down hill. The girl was dismissed from our property and the guys were highly frustrated about this. On the 7 mile drive to my new apartment, yes 7 miles, the movers stopped at a convenience store for snacks and drinks for about half an hour. They didn't realize my boyfriend went to the gas station too and was already inside. He overheard the movers cussing and bad mouthing saying how they "won't take (insert profanity) from no one." Once they got to the new apartment, this took them 2.5 hours to unload WITH my boyfriends help!! Yes, he had to help them to move them along. They were taking their time taking multiple smoke breaks and rest periods. Fast forward to when I'm off work, I stop by my old apartment to find HALF OF MY APARTMENT WAS NOT MOVED!! And majority of the garage furniture, was (which i specifically requested it to not be moved!) I sent the owner messages about this and he either doesn't respond due to poor service or is very dismissive. Fast forward to arriving to my new apartment.... I find out ALL OF MY KITCHEN GLASSWARE IS BROKEN. 4+ LARGE FURNITURE ITEMS ARE BROKEN & my daughters Solid Wood Play Closet is completely broken! ALL of our boxes were punctured and smashed in, too. So, these guys took 5 hours to move a 3 hour job and DID NOT EVEN MOVE half of my apartment out. Moved furniture that was not supposed to be touched, to a 3rd floor apartment. The start to finish time was 5.5 hours and I had to pay extra and extend our child care for that day, last minute. 30 min. of that 5.5 hours was them stopping at the store for drinks & snacks. I was told by the owner/partner, Chad, that they would "discount" me to 5 hours of move and not charge me for the 3rd person. Discount me to 5 hours which is what it took for them to "move", The 3rd person was NOT even supposed to be onsite or moving any of our belongings and they are costing me so much more money then imaginable. Oh and did I mention, I packed all the kitchen glassware in a box with padded Styrofoam, bubble wrapped and cushioned extra because it has been passed down in the family. And it is ALL BROKEN. We also had a tool bag in the garage that had $5k-$10K value in tools in that bag, alone and it is missing along with other items. I packed and moved big boxes down to the garage to make it easier/faster to move. I specifically requested only a few furniture items and the boxes be moved from my garage. The movers were late, brought their girlfriend WITHOUT consent(she was only supposed to unlock truck) broke major furniture items, smashed in ALL moving boxes, shattered all kitchen glassware, did not move half of my apartment and took twice the estimated time, moved the wrong furniture up 3 flights of stairs and I had to hire people to get it back down and help me clean out the old apartment -due to a foot injury I have and a 12 month old, my hands are already very full. The movers were contracted, unprofessional, late, took MANY smoke breaks on my time, broke and damaged many items. I'm now missing $5K-$10K in tools and cleaning supplies and equipment. JUST DON'T. It's not worth the $80 "you'll save" in estimate costs when it puts you out of large furniture items, kitchen glassware, $5k+ in tools, and then still have to hire movers to fix their mistakes and move the rest read more

"We have used Covered wagon two times now. We would not consider using another company. We like that they are locally owned and operated. All the guys are super nice and professional. My husband was out of town the day we mived and the guys were awesome. They made sure the job was done and actually made the day fun! Absolutely nothing was broken or damaged which we have had with other companies. Covered wagon is the best!" read more

I'm a pretty forgiving person, but they stretched my patience well beyond its limits! First they charged me $60 more than quoted, and promised four different times that they'd have a check for me. NOT! ON MOVING DAY, they showed up at 4pm, after saying they would be there between 12 and 2. I forgave that. They said they had a hard day, and the temp was in the triple digits, and I felt sorry for them. Even tipped them well. BUT, they damaged FOUR pieces of my furniture, including my dad's desk, which had to be thrown out, but not until we sent them pictures. Two antiques, including an armoire, so I could not unpack clothes that belonged in it, and an antique desk that they broke one leg off of. My dining table had sweat stains in several places, and my attempts to polish them out have not worked. Paul said he'd have the pieces fixed, but of course offered nothing for the desk that had to be trashed. He told me he had 90 days to fix it, and it was a few days after that when I got the two pieces back from the refinisher, who delivered them, instead of Paul, who had premised to send me a check. Nothing done about the dining room table. When I pushed him about the dining room table and the desk that was destroyed, he said I could take my pick -- he would have the refinisher do the two pieces, or I could file a claim, which would only pay $0.60/pound, as required by law. Last week, almost four months after our move, I gave him one last chance to refund my $60, and asked for it by the end of the week. CRICKETS! At almost every point along the way, I was willing to accept less than perfect if he would just show some concern and make it right. Since he didn't do either, I finally decided that others should know what his approach is. I was shocked to see so many positive reviews. That was FAR from the experience we had with them. read more

Our helpers we're Ramsey and Chase, super friendly guys and super hard workers. I actually saw them running between our house and the truck to get everything done quickly, so they definitely don't waste any time. If your in Austin and looking for unloaders I can definitely recommend them. Only negative is they don't have a credit card reader. read more

Wow! What an amazing team! When I called to set an appointment, Paul was very precise and enthusiastic. He was very efficient and provided EXCELLENT customer service. Kenneth and his team were phenomenal! They came to my apartment promptly, loaded everything up with extra care, had superior customer service, VERY friendly, professional, and respectful. I can go on and on, but words don't equate! I will definitely be using them in the future! Thanks Paul, and Kenneth's DREAM TEAM! read more

They scheduled on short notice and showed up on time and wore masks and were very professional. Great service and price.

Best move ever! The guys were so nice, and helpful. They actually cared about my stuff, nothing was scratched or damaged on the move! I received the best quote from this company and in record time of requesting it online. The office manager was friendly and honest about the quote. He told me what to expect and how to sign the quote online. You get a discount for paying in cash, and they are honest about the time they spent moving. They even called and gave me a heads up they were in route to my apartment. These guys did a wonderful job! I will use them again! Thanks for the fast, easy move! read more

We used Paul's Covered Wagon twice to help move my UT student/daughter to and from storage rooms to apartments. They were easy to work with, responsive, and reasonably priced. During our last move in the Fall 2017, we encountered several problems: several damaged items and several missing items. Based on their prior good history with us, I was patient and gave them repeated opportunities to make it right. After several emails back and forth with Paul, the owner, who kept committing to find the misplaced items and return them to my daughter, I finally just gave up. I was tired of chasing him for resolution and he never found the items and never did the right thing, so I will never use them again. If everything goes well, they are good. But if things go wrong, they aren't reliable. read more

I wish I could leave negative stars for this moving company. My family and I have used them several times without any issues or concerns, this most recent time was a total disappointment and made our entering moving experience a nightmare. Reasons: -we requested a quote for movers for a Saturday... they did not book us and we then had to change our entire moving schedule -movers were scheduled to come on Thursday between 12-2 -we had no contact with anyone from covered wagon until 2:30 when they advised movers would arrive at 3:30 -movers called at 4:30 and reported they were 20 minutes away -movers finally arrived at 5:50 -movers smelled like marijuana -one of their girlfriends was helping them move our stuff -they did not finish loading the truck with our property until 9pm (keep in mind we only booked them for 3.5 hours) -they did not take all of the big pieces of furniture as directed -they didn't finish unloading at the new home until midnight -they unloaded most of the property in the garage instead of putting it in designated rooms -they scuffed and scraped the walls and floors in multiple places Needless to say I am thoroughly disappointed. The icing on the cake however is that the company itself has had NO communication with us regarding the horrible experience despite our attempts. read more

Not worth a shitttt.my furniture and bed was broken.and my clothes were put into the outside storage.be careful and do not use this company.worthy.suck read more

These guys were great!! On time, professional, efficient and very customer oriented. Not one scratch or damage. They cared for our furniture as if it was their own. The owner really worked with me to schedule a move on a Saturday with 2 days notice during a very busy weekend. They had a 26' Truck and still had plenty of room on top, so use of all space could've been better. But, overall I'd definitely recommend these guys. Great job! read more

Do not hire them. 0 zero stars if possible.. Completely unprofessional. They came super late. It completely upset our schedule. On top of it - we had anticipated 2 to 3 hours to move during the quote and the company agreed to it but they came in late and would do only 2 hrs and not more. Or do it another day?!?!?! The owner didn't inform us of this and when we tried calling them multiple times, he wouldn't attend our call.. it was completely unprofessional . And now we need to plan our part 2 moving and pay more too .. Changed review from 1 star to 3 star as the manager called us back later in the day and arranged for pickup of remaining items same evening and hence increasing the stars read more

AWESOME. i took a chance on these guys and i do NOT regret it all. they showed up on time, they were polite and funny, and they i'm going to tell all my friends about them! the move was swift and professional. nothing was broken, but an area rug got misplaced. i emailed Paul asking if they found it. next thing i know there's a knock on my door. Paul hand delivered it to me!! super friendly people..you've gotta use them. screw all the other places. love you guys!!! read more

These guys were ahhhhmazing to work with!!! They were on time, friendly and made my relocation so easy! Thank you so much!

One star because it's the lowest rating you can give on this site! Read a few of the one star reviews here. The themes aren't hard to find -- shows up late --like HOURS LATE! On a very hot day, they overbooked, and the two guys they sent were exhausted, and sweated all over my antique furniture, which Paul would not have refinished. They broke FOUR pieces of furniture, including my desk, that had been my dad's. That one ended up being hauled off with the trash. Another one, an English antique, was supposedly going to be fixed, but two months of calls and emails produced nothing but excuses. One leg was completely broken off of another antique, and when they brought it in the house they told me if I leaned it against the wall and put the broken leg under it, you could hardly tell. REALLLLLLY????? Paul told me he had 90 days to fix it, and guess what -- 91 days to be exact. I asked for compensation for the ruined desk, but Paul said I could either have two pieces fixed, our collect the legally required $0.60/pound claim, but it was take it or leave it. ALSO, THEY HAD OVERCHARGED ME, and he acknowledged that, and promised me FOUR TIMES that he would bring me a check. I have yet to see the check! So, notice that the reviews are either 5-star or 1-star. Are you feeling lucky? read more