The night before Christmas Eve our house lost water. Being new home owners - we didn't really know what to do, and if it was for sure frozen pipes (it was Arctic winds and freezing weather). We had our house fully repiped 2 weeks prior by a bigger corporate company (who is 24/7!!!!!) and tried to reach out incase it was a problem from them, but no luck. Christmas Eve morning I called Coverdale and Dylan was planning to come out early afternoon. in the meantime, the original company stopped by and told us we needed a whole new well pump for around $3,000. I called Dylan again to inform him (didn't want waste his time) he insisted he came by anyway to check if the well pump was frozen because he was almost positive that was our problem. within 30 minutes of him arriving, our pump was defrosted and everything was perfect. we were almost SOL $3k for something that was perfectly fine just frozen!!!! Dylan was so so honest, helpful, dependable, professional, and dedicated to his work. even on Christmas Eve! 100000% would recommend & will go back for any issue. read more