UPDATE: They called right away and my husband said they seemed genuinely sorry and that it was a…read moremisunderstanding. I still think it's BS that they would do any work without giving an estimate first but at least the customer service was decent. They offered to refund but since they did the work we don't feel right taking the refund. We just would have appreciated being asked for approval to do the work in the first place. We asked Rays and Sons to come out for an estimate. They came out. Said they'd be back in a week. In that time we NEVER got an estimate so we thought they were coming back to look into it further/troubleshoot a problem and then give an estimate. Nope. They came back out (again, never gave an estimate), did some minor work that looked more like troubleshooting to find out what the work was going to be and then give an estimate. Instead we were hit with a $400 bill for barely any work! Absolutely ridiculous. No way in hell we will ever use them again. This is the second time we've called them for something. The first time seemed pricey but it was work we needed done immediately and didn't have time to look around for a better option. Listen to me when I say take the time and find someone else!

Quick response to my quote request. Appointment availability and flexibility so I was able to…read morechoose a time that worked for me. Very pleasant and friendly! Would recommend for sure.

Keith and his team are responsive and never have issues. They show up everyday and do GREAT work…read more No better electricians!

friendly and very honest. Fixed a complicated problem I was having! I highly recommend him!read more

Glenn was very responsive and timely. I called in the late afternoon and honestly didn't expect a…read morephone call back that day. Low and behold he called back around 4:00 and offered to come by to fix my issue. He had to diagnose the problem by going through each outdoor outlet. Once he fixed the one issue, I asked him to investigate another problem within the house. Again, he was very thorough in his investigation and fixed the problem. I would definitely recommend him him. He's responsive, knowledgeable, thorough, and a friendly guy with very reasonable rates.

NOTE: I actually tried to contact Charles by email before posting this review, telling him of my…read moreexperience, but received no reply. Interesting story: I was in the process of buying a house and during the inspection process noticed several issues. One of them was that a brand new over-the-range microwave oven was sloppily installed. It was leaning forward at about a 15% pitch so that if you cooked anything in it, it would slide towards the door. It was a brand new, never used microwave. I found that strange. There were also major electrical issues where three different electrical panels were being used, copper wire tied to aluminum, etc, etc. Messina Electric was referred to me but I was told that they couldn't get anyone out to estimate the job for a week. I let the contractor know that referred them, he called them, and they were able to get a guy to come out the next day. The electrician who came out was an extremely nice guy. Took a look at the work needing to be done, which involved leaving room to put central air in the future, etc. He said we had 200 amp running to the house, but not into the box, and that he'd take care of it in his bid. I let him know that since we were dealing with the buyers, we'd need a bid soon, and he said I would have it emailed to me by the end of the day. I didn't get an email so I called the office and got a verbal quote of $3900+ to replace and consolidate the panels into one panel that meets code. I let them know that I was dealing with another realtor and that I needed a written quote, could they please email it. Sure they said. I went to my realtor with the verbal quote and luckily that took care of the issue. We proceeded with buying the house and I was on a tight time schedule to get needed work done on it, so I called Messina to get the quote emailed to me and to schedule the work. (Because after 3 requests, I never received a quote) When I called the woman on the phone asked for my name, and said she couldn't find me in the system. She wanted to try by the address of the job. When I gave her that, she said that all she could find was that they were at the house 9 months ago installing an over-the-range microwave oven. REALLY! Obviously I was thinking that if they did such a poor job on a $150 job, I wasn't going to give them a $4000 job, so I told them I'd get back to them. Amazingly, I was emailed the quote within the hour. My realtor suggested another electrician who came out, informed me that I only had 150 amp going to the house, and pointed out a few other issues. He sent a quote the next day for $2600.00. I'm not sure what was going on with Messina, but it wasn't a good experience.

I live in a house that can best be described as "old" though if you are kind you will tell me that…read moreit is "historic" or even "well loved." All of these descriptions are true, but for this review we will stick with "old." The problem with old houses is that they come with new problems. So many new problems! It's best to have a general contractor on speed dial, and I do! Associates is my first call, and generally my last as well. Now that I think of it, my first visit from them was my first day in this house. They were able to figure out why my water was not hot and repaired the water heater. Whew! Most of the work they've done for me has been similar, but all quick and easy. Then, as in subsequent repair visits, I was charged a minimal amount for a maximum output of work. These men are all obviously very good at what they do, especially when what they do is a bit of everything that you might need done.

Our realtor recommended Associates after we were given an outrageous bid on an electrical job we…read moreneeded to have done at a home we were buying. Jim showed up exactly on time, gave us an extremely fair bid, which was more than 33% less than what the other contractor bid. They did excellent work, cleaned up, and even though I was told that I would need to repair siding outside the house when they were done, they took extra special care when doing the work, and I didn't have to have anything done on the siding at all. They have since come out to do more work and they never disappoint.

I phoned on a Saturday about what I thought was a defective smoke detector and Dustin was very nice…read moreand helpful over the phone, came with his assistant the next business day and immediately identified the actual problem (PC battery backup), fixed that, and replaced the smoke detector that I had destroyed in a misguided effort to make it stop screeching. While they were here, they also installed a bathroom vanity mirror, lighting, and dimmer switch, did an excellent job with that too. Rates were very reasonable for the amount of work done. Highly recommended.

We've used their services multiple times. Very professional, thorough, timely, honest, and…read moreexperienced. Dustin put in a circuit and outlet for our induction cooktop, installed our Ring home security system, and upgraded our home switches and light fixtures. Highly recommend.

Scripture says: "A good name is rather to be chosen than great riches" Prov. 22:1. These two…read morebrothers turned out to be impressively competent- both licensed & insured Master Electricians ; consistently prompt; aggressively efficient with devoted time; and refreshingly focused on value with complete satisfaction for us as customers. They diagnosed needs and suggested beneficial results another electrician missed. They communicate.

Dan from D&D electrical services fixed our problem on the first visit. We had two other technicians…read moreat our house for a total of four hours who could not diagnose and/or repair the issue. Dan had the issue diagnosed and repaired within an hour and a half. Highly recommend.

We are so glad we found Stefan. He showed up on time. Finished the job within the estimated…read moretimeframe and within budget! We highly recommend this service.

From the owner: Orion Electrical Services. Local Electrician. Lighting, Power, electrical troubleshooting and…read moreinstallations. Call now (302)404-3303. No job too big or too small. Landscape lighting, ceiling fans, outdoor lights, EV chargers, panel upgrades and much more! Call and set up an appointment today!

Contacted Towles Electric for home generator repair in Millsboro. Two-man crew was mostly…read moreknowledgeable and troubleshot/replaced parts as required (but pushed high-cost add-ons). Billing was another issue--service call lasted 2 hrs and billed for 3 hrs (for both technicians)--so 6 hrs/$90 per for just under two hours work. When I contacted Dover office on whether hourly billing possibly included travel time, receptionist/manager stated 1-time service charge took care of that. She couldn't explain the extra hour(s) billed nor much else. Asked for mgmt to call me back--never heard from them. I recommend you find your electrical contractor elsewhere--I'll never use or refer anyone to this company again.

I had a problem with outages of outlets in living room and dining room following a storm. The first…read moretwo local electricians could not help me because they were too busy. I called Towles Electric and the person I talked to immediately put me on the schedule for three days later. Mark and Dylan showed up on time and quickly diagnosed and fixed the problem (broken breaker). I was impressed with their knowledge and professionalism - so much so that I also had them install a house surge protector. I am very pleased with Towles Electric and would recommend them for any electrical work you may need done.