I'm still relatively new to the area, and very new to having a pool. I have had the worst luck…read morefinding a company to open & close my pool, to the point that I thought opening the pool just meant taking off the cover and putting the ladder back in, etc... leaving the cleaning to me. I could write a novel about how HORRIBLE my experiences were. I don't know why I didn't call Ralph's company first. They are opening my pool now, and even though it's not done, it's totally clear, looks great. They answer their phone, return their calls, show up for their appointments, and they do a GREAT job. If you have a pool, USE THESE GUYS!

They don't not stand behind what they sell ! We paid almost…read more60k for an inground pool a year ago , now the pool deck rain water runs back into the pool which is especially a problem in the winter . which means you have to pump the water it a couple times in the winter. The concrete should always be pitched away from the Pool not toward the Pool. Along with our Omni salt, wired incorrectly, and has blown out the circuit board and he will not stand behind any of it. He blames it on everybody ! WI'll do anything to help you. Please do not hire this company they will not help you or stand behind what they have done .

I am writing this review regarding the service department at Sparkle Pools. Tammy was prompt,…read morecourteous, and had the estimate to us within 24 hours! She had the parts needed and due to the urgency of the situation- she had 2 technicians at my home within 48 hours of contacting Sparkle Pools to not only fix the containment piece of our filtration system but to diagnose and fix our pool heater. Both technicians were knowledgeable and were able to communicate what they were doing and how to keep the system running without future issues!! Thank you Tammy- Thank You SPARKLE POOLS!!

Customer service is pleasantly responsive and they've performed several jobs for me. New pool…read morecover, closing, and winter service have been completed when scheduled and the people doing the work are very nice and helpful.

Fair pricing Great communication…read more Impeccable cleaning pool Awesome technician - Titus / Tyson

Get service, wonderful people. Highly recommend. Had a small issue with the cover I purchased…read more(totally my fault nothing to do with Family Pool), worked around the issue and did the most comprehensive pool closing I have ever had. You should use these guys

Very pleased with service from Coastal Pools, always on time, very professional. Always get pics…read morewith the service report, pool looks great, proud to offer the pool to guests. A shout out to Lizardo who has been watching over my pool this year. THANKS.

A big shout out to Coastal Pools - they've been there since installation and provide great…read moreafter-sale support. We just asked them to rush a control panel repair before family arrived and they came through as usual. Great team, great work. Jason - you made it happen!

I do not like anything about ECC. Ed Coote Jr. came out to my property on 06/03/2024. I told him…read morethat I had a party scheduled for 06/18/2024 and he assured me that the pool would be done by then. He drew up a contract/invoice that day and I paid half of the total immediately on 06/03 ($2124.13) with the final payment of $2124.13 due upon completion. The only work he did between 06/03 and 07/04/2024 was to call 811 for utility marking. I, however, had to call 811 myself to clarify the delay and got them out to the property the following day. Throughout this time, communication from Edward was sparse, to say the least. Although I sent numerous texts and made numerous phone calls, the only time I got any communication from him was when I would send a text stating that I was looking to get another contractor. On 06/18/2024, his response to me was rude, threatening, and unprofessional, stating that I did not have the right to go to someone else because we had a contract, even though he was already in breach due to not even starting the job a week after his projected completion date. I have since scheduled a new contractor who is much more professional, and my pool will be complete and filled by 07/09/2024. When I sent the final text to Edward on the morning of 07/04/2024, he responded that my deposit was non-refundable (I will be getting it back anyway, with or without his cooperation.) He stated that he had done work by meeting with me and calling 811, so I am in the wrong. Completely ridiculous. It is obvious to me that Mr. Coote does not understand contract law. To anyone reading this, I strongly recommend that you look elsewhere if you actually want your job done. I am sad that I need to post this, but I feel that I have a responsibility to keep others from making the same mistake I did. He talks a great game, but words are just words. Don't believe it.

Absolutely avoid at all costs! Hired him to replace the liner on an above ground pool and replace…read moretrim. The liner was installed crooked, the trim was thrown away, and he disappeared. I tried to call him several times to question when they would come and finish the job and waa ghosted. He overcharged, left a mess of a situation, and disappeared. Now I'm out all that money and still don't have a usable pool.

Outstanding to work with, extremely customer friendly with great customer service. Very…read moreknowledgeable about hot tubs, the hot tubs they carry which is a large selection, passionate about customers having a good experience and ensure all questions are answered when delivering and setting up. If you are in the market for a hot tub I would look here first. We looked at 3 others stores first and if we would have went here first we would have saved ourselves a lot of time.

I have been a regular customer for since 2015 when the store was located in New Castle, DE. Bob and…read moreJohn are great and knowledgeable on their products. Let you in on a secret, the chemicals are a great price.

James(owner) on right in picture and Todd( construction) made my dream of having a water feature in…read moremy back yard come true. They were easy to work with ( and I am picky) professional and responsive. The results is an awesome pond free waterfall which is low maintenance (must for me) .they took their time laying each bolder, stone & pebble. Very please with the results, price and that they stand by their work!

I wanted to give credit to #HydroZenWaterscapes. The owner, James DeShazo gave up his former…read morelandscaping business to pursue his passion, working and creating ponds. He has been with me since I first moved. He has given great advice and helped me immediately during emergencies (pond leaking / pond not being clear) I have no doubt that he has saved my koi's lives more than once. If you have a koi pond or are thinking about getting one, Trust me, call them! Photos show recent expansion.

Matt truly cares about his work, his clients, and his overall business and it shows in every…read moreaspect! His responsiveness is the best I've ever seen (I'm serious). And his knowledge base of all things pool related is amazing. We're so happy we made the switch to Chlorine Clean and look forward to many years of continued business!

Being new to the area last summer after moving up from TN, I used Matt because a neighbor uses him…read morefor cleaning their pool. This is my first pool, so I've been leaning as I go, and I had to trust what I was being told originally. I felt like I spent a lot of money and wasted a lot of time for very little, and their lack of communication was dangerous. I bought a new pool cover from them, which I knew I needed. They installed it, but didn't bother to tell me that they hadn't finished anchoring it because they needed to install some new anchors. I let my dogs out thinking it was secure since they had left without communicating otherwise. My foster puppy ran right across the area that wasn't anchored and easily could have fallen in, gotten trapped, and drown. Thankfully, she jumped off of it right as that anchored corner gave I also had them install a new filter, and they failed to tell me that they hadn't reconnected a pipe after installing it. This resulted in water spraying everywhere in my garage after turning my filter on the first time. Generally speaking when I contacted Matt, he was responsive, but his team repeatedly failed to communicate important information.

Absolutely the best, quality prompt , service , value , if you need a pool service do not…read moreesitate to call them

We contracted Claks Pools for an inground fiberglass installation 16 x 40 based on the stellar…read morereviews on most sites. However, our experience was hardly satisfactory. The agreement was signed on the 2nd of March 2026. I wish that I could post photos here, but In the interest of complete transparency, I invite anyone interested to inspect the work at 354 W Christine Road, Nottingham; PA . According to Clarks, this is the highstandard of work that they deliver. 1. The area around the pool is "machine graded" as per the contract. My understanding at least from the initial verbal assurances was that this would end as a 1 by 3 slope. There is leftover stone and debris which Clarke claims they are not responsible for 2. The sides of the pool are warped. Clarkes assures us that this will be fixed when the pool cover is installed but they cannot provide a specific date. 3. Piles of excavated material is left over, even though the contract specifies that excavated material should be removed. 4. The outside grill for the Heat Pump unit that Clarks installed is damaged. This might indicate that the unit was dropped or bumped during the installation. 5. Clarkes insists that all approvals regarding permits are my responsibility. I can't even get a complete list of inspections that were done or completed, just an assurance that everything was done. So after spending 120 K, I do have a plastic tub in the backyard. Not quite what I expected. The good part is the the folks were really quite pleasant up until the contract was signed.