Since the new front of office staff took over, the service has been awful…read more The staff does not even basic knowledge of pool service or construction. Nor do they know how to behave professionally or respectfully with the public. Big mistake to loose Cindi and Adam. They were professional and knowledgeable. Hopefully the pool service crews are still the same. If not, this customer is going to a competitor.

Full review in pictures. In short, Ralph the owner is very nice but his office staff has got to…read morego. Katrina and Shannon are unprofessional and ignorant. Once Katrina receives payments, she turns into Jekyll & Hyde. Shannon did our walk through and was not knowledgeable and when questions, snapped at us that we shouldn't need a walk through because we had a pool before. Chlorine, not heated with salt. Still am not sure how to use equipment and what it is. Adam, although I'm sure he means well, isn't good at his job. Never ordered our pool cover, quoted us wrong originally, forgot pool equipment, promises to contact electric and concrete contractors, but doesn't. I had to schedule the contractors myself. My pool is crooked, hopefully it settles and isn't noticeable. Concrete is sloppy and already cracked. Told several timelines, none of them true. Ralph is on site digging and working all day, he should have friendly, professional, reliable staff and he doesn't. That office will cost him money and customers. Grading is poor and erosion is even worse. Was told that once they were done, we'd never know they were there. Except there's thousands of rocks in our yard and we had to deal with a massive tree stump because according to Shannon, "we're not a landscaping company and we should have charged you for that stump", as if I knew there was a tree stump underground. I'm sure the response to this will be ignorant and will paint me as a liar. I have every text, every voicemail and every email, so go ahead. Shannon sent me a bill for $200 for maintenance that I assumed was included until they "handed the keys over" after the final walkthrough. Told me she had our conversations recorded where I agreed to pay $100/week, not including chemicals for that. Could never produce the recording. We have a robot vacuum that does the cleaning for us. Dover Pools will test water for free and tell us what to buy. Why would I ever agree to that? I have so many examples of poor customer service. I'll figure a way to get the full review on here, Facebook or Yelp. If Ralph replaces his office staff, I'd recommend them. Not their concrete guy "Dill" though. Forrest Fence did a great job! Electrician traveled over an hour and a half to hook our pool up to find the pipes weren't even connected. Besides the week of install, the rest of piss poor.

Customer service is pleasantly responsive and they've performed several jobs for me. New pool…read morecover, closing, and winter service have been completed when scheduled and the people doing the work are very nice and helpful.

I am writing this review regarding the service department at Sparkle Pools. Tammy was prompt,…read morecourteous, and had the estimate to us within 24 hours! She had the parts needed and due to the urgency of the situation- she had 2 technicians at my home within 48 hours of contacting Sparkle Pools to not only fix the containment piece of our filtration system but to diagnose and fix our pool heater. Both technicians were knowledgeable and were able to communicate what they were doing and how to keep the system running without future issues!! Thank you Tammy- Thank You SPARKLE POOLS!!

Get service, wonderful people. Highly recommend. Had a small issue with the cover I purchased…read more(totally my fault nothing to do with Family Pool), worked around the issue and did the most comprehensive pool closing I have ever had. You should use these guys

From the owner: We specialize in weekly cleanings, maintenance, and repairs. We also do liner replacements and…read moreservice spas. We are a family run business so the relationships we build aren’t just around pools. Let us know how we can help you get the most out of your pool.

I recently had my inground pool renovated by Coastal Pools, and the transformation is outstanding…read more From the first consultation to the final walkthrough, their team was organized, knowledgeable, and committed to quality. They helped me choose the right materials, explained every step of the renovation process, and kept the project on schedule. The workmanship is excellent--new bottom surfaces, and upgraded liner. My pool went from worn and outdated to clean, modern, and inviting. What impressed me most was their attention to detail and the pride they take in their work. Coastal Pools delivered exactly what they promised, and the results speak for themselves. If you're considering a pool renovation, Coastal Pools is a company you can trust for both craftsmanship and professionalism. The team all worked together in all steps of the renovation. I would like to thank Kevin, Taylor, Dani, Dan, Mel, Nicole, Ashley, Jena, Jake and the insulation team.

Coastal built my pool last summer and the entire experience was great! So appreciative of their…read moreservice team, who are top notch. Upon opening the pool for the season, Tyler made my pool from green to sparkly, crystal clear clean in less than 30 minutes! Today, Lizardo came to service my pool, was patient in explaining everything to me, answered all my questions, and took great care in going above and beyond. Highly recommend Coastal to anyone looking for a pool build, or expert pool service!

Absolutely avoid at all costs! Hired him to replace the liner on an above ground pool and replace…read moretrim. The liner was installed crooked, the trim was thrown away, and he disappeared. I tried to call him several times to question when they would come and finish the job and waa ghosted. He overcharged, left a mess of a situation, and disappeared. Now I'm out all that money and still don't have a usable pool.

Don't use these people for anything!! We called them back…read morein April and were told that they could have it done in 2-3 weeks. We have a text message that promises us that the job would be complete before my girlfriends surgery in June. They set up a date to come to the house and ended up showing up a few days early. They claimed it was because they had messed up the dates and names. Luckily someone was home when they showed up. They set up a date to come to the house and we paid half the invoice. They never showed. Then they set up another date and didn't show. We were then told that they they have the liner and can do it another date. We had someone stay with us because we both work so there would be someone here. They showed up, were here for about 30 minutes or so and left without talking to anyone. Then we get a text saying that when they were cutting out the liner that it broke apart so they were just going to leave the water there and let it drain into the ground. When they came back they took the liner and the skimmer out and again just left without saying anything. We get a text saying that they found some rust behind the skimmer and it was going to be an additional $400 to put in some sheet metal around it. Mind you the skimmer is part of the contract and we're not sure why they didn't take at least that out when they were here the first time. We get an invoice for $800. When we called them they tried to tell is that it was the $400 for the labor and sheet metal and part of the second half of the invoice, even though the other half of the invoice wasn't due until the liner was in. So we paid it anyways. They were supposed to come another day and didn't show. When we texted them were told they had to bring their trucks to the DMV and they didn't realize it was going to be so long. So now it's 2 weeks into June......when we were told it'd be 2-3 weeks back on April. My girlfriend called them and was trying to talk to them about it. She was understandably upset. The man on the phone told her that he has been having problems. He then said "We'll be there tomorrow" and hung up on her. They came and put the liner in the next day. They then informed me that they had scheduled the water to be here the next day. I told them no one was going to be here because my girlfriend was going in for major surgery.....which we had told them previously. They told me that one of them could be here to help us with that. Again........they didn't show up when the water came. I got home from the hospital after her surgery later that night and looked in the pool. There are folds and creases all along the bottom. Then I noticed that the skimmer was not there and they had installed the liner and water which I had to pay $800 for without the skimmer. I texted them about that and they said they thought they had communication to us that the skimmer was back ordered and they didn't have it yet. They had not. I asked them about some of the water leaking out that I had paid for and why there was creases all over the bottom. I never heard anything back. Then we get an invoice for the last half because according to them it's due when the liner is dropped. She asked them about the folds and creases all along the bottom and she was told that because we were rushing them to get it done and complaining about water pressure. We have well and when the guys were here they told me to let the water run until 7 pm( it was 6pm when he told me this). The only thing I asked him about was if it would be ok to run the water that long with the well. Then on the Sunday after they put in the liner and water they text us that we still owe them money. My girlfriend explained to them that the job is not done and we have a pool with water and no skimmer. We were told that the water won't get that bad by the time they get here and that there is a penalty of $125 a day for not paying them the other half. Then...after texting us first on a Sunday tell us that their office hours are Mon-Fri and that they would appreciate us not communicating on the weekends. So now it's June......we still don't have a usable pool and their trying to strong arm us into paying them. My next call is going to be to the Better Business Bureau .These people are shady. I wouldn't trust them to put a plastic kids pool in my backyard without it taking a month and then screwing it up.

I had a problem with my Jacuzzi, that was just two years old. I asked if they can come in service…read moreit. They asked me what brand it was and I said Jacuzzi. They then said if it was two years old it should still be under warranty? They gave me a number to call and Jacuzzi handled it right away. They could have made money. charged me a service fee for parts or other things but instead of getting a profit, they helped me out. I cannot tell you how great it was even though I did not do business with them. I believe that they are not out there to cheat any customer. thank you.

I have been a regular customer for since 2015 when the store was located in New Castle, DE. Bob and…read moreJohn are great and knowledgeable on their products. Let you in on a secret, the chemicals are a great price.

I wanted to give credit to #HydroZenWaterscapes. The owner, James DeShazo gave up his former…read morelandscaping business to pursue his passion, working and creating ponds. He has been with me since I first moved. He has given great advice and helped me immediately during emergencies (pond leaking / pond not being clear) I have no doubt that he has saved my koi's lives more than once. If you have a koi pond or are thinking about getting one, Trust me, call them! Photos show recent expansion.

James(owner) on right in picture and Todd( construction) made my dream of having a water feature in…read moremy back yard come true. They were easy to work with ( and I am picky) professional and responsive. The results is an awesome pond free waterfall which is low maintenance (must for me) .they took their time laying each bolder, stone & pebble. Very please with the results, price and that they stand by their work!

A 150 dollar service call just for them to come out and tell me what I already knew, the reason I…read morecalled, and not fix it

Matt truly cares about his work, his clients, and his overall business and it shows in every…read moreaspect! His responsiveness is the best I've ever seen (I'm serious). And his knowledge base of all things pool related is amazing. We're so happy we made the switch to Chlorine Clean and look forward to many years of continued business!

For several years now Clark's staff have done an excellent job of opening and closing our 33000…read moregallon free-form in-ground concrete pool. After many years of self managing everything, we find we can no longer handle the heavy mesh cover ourself. Now we are grateful they complete in an hour or so what used to take us days - including startup and over-winter chemistry. Thanks!

From the owner: We build in-ground swimming pools of concrete, steel/vinyl and fiberglass. We also have a service…read moredepartment specializing in in-ground pool liner replacements, openings, closings, and equipment service and replacement.