When we entered we enjoyed being able to walk in and was able to look a minute before we were…read morewelcomed in by Susie. She was so friendly and explained everything to us and told us about the sales. We live how the had so many options to choose. I ask about the fabric on a couch she told us that one could be changed and showed us all the options they have. I noticed they had little drink stations and some ice cream yumm. I think the price was good. Their customers service is top tier.

The best furniture buying experience of my 40+ years of buying furniture. We were shopping for my…read moredaughter and son in law. The manager was the first one to greet us. Said they are not commissioned so zero pressure....no one will be following or hounding us....shopped at our leisure....prices were very reasonable....picked what we wanted...furniture seems pretty high quality...checking out with the finance option took 10 minutes....this is how all furniture shopping should be

Love this store and their new location which is larger than the last! Inventory changes so you…read moreneed to keep going back! Reasonable prices with a good range! Current inventory with a lot of Christmas is stellar!

I guess they switched the system for their gift cards and now they do not honor previous gift…read morecards with no expiration date on them. It's a good practice for business owners to keep financial records for 6 -7 years.

They have no integrity. We went in there to buy a chest of drawers and nightstand for my son. The…read moreonly Chest they had was the floor model, which we explicitly stated we did not want and wanted a new one. Aside from sitting on the floor for however long, it had a sharp barb inside the handle. We were told "no problem" and were offered the nightstand in the box. I kindly said I would get them at the same time. Return a couple days later to pick up and the chest isn't there and the manager, Stacey, went to the floor to, presumably, get the floor model. Before I could state we were expecting new, he informs me it has a hole in it and the salesman forgot to order the new one. I reiterated that was fine, because I wanted a new one. Get a call the following week that it was in, so I went by to pick them up on a Friday evening, where they have the nightstand in the box and a shrink wrapped chest behind it. They loaded them up, and off I went. Carry it upstairs and find it's missing a foot pad which made it wobbly, then opened the drawer to find a REPAIR TICKET to repair a hole...... I immediately called and got someone in shipping that said it would be taken care of and replaced with new. Following Monday, spoke with Stacey and wanted the new one I requested or I'll return it. He stated he would check on a new one, then the next day said they wouldn't have any for months. Well, I stated I wanted to return it, or if they wanted to offer a discount, I would consider it. Next call, "the owner won't discount". At this point, I stated fine, then I want to return it and I need them to come pick it up. No word, so I call back and was told they were refusing my return........... I dropped them off immediately and contacted my bank to dispute all the charges. In conclusion, they will try and scam you, but do such a terrible job at it they get caught, then still try and make you keep the item.

I am sad to say that I will never shop here again, which is really too bad, because I liked their…read morebroad selection, and the sales staff is friendly and helpful, it's the service after the sale that was terrible. We bought a bedroom suite from them, and they delivered it on time, and the guys who delivered it were really professional. The vanity chest came with a mirror which was damaged, so I sent it back...then the problems started. We wanted the mirror replaced ASAP, but they made it clear that they didn't know when they could deliver it, so my husband scheduled to pick it up. I was supposed to pick it up on a Wednesday, but I had a dental emergency and ended up at the dentist instead. I called them to set a new date and by chance got the owners son on the phone. He told me he didn't know anything about it, and that he would call me back later. I told him I wasn't going to wait around for a call (because they don't call back when they say they will), and he started yelling at me. Before the owners son hung up on me, he promised to call me back the next day, and of course he didn't. The next day I showed up at the store and asked for the mirror, which they had on hand, but they had wrapped it up in so much shrink and bubble wrap I could not inspect its condition. They basically told me that they had inspected it for me prior to wrapping it, and I should accept it. I asked them to unwrap it so I could look at it, and they did. It was in good condition, so I asked them to rewrap it and put it in the car, and they said they had no additional wrap. Then the store manager told me I would have to return tomorrow to pick it up. I told him that it was impossible because I have to work. He then said I should just pick it up next week. Needless to say I was unhappy with the notion of picking it up in a week (we're about 3 weeks in now), and asked to speak with someone higher, I was told that if I had already spoken to the owners son, there was no way the owner would care to speak to me. I then told them to bring me the mirror tomorrow, or I would pursue the matter in court, which I feel is a bit much, but where do you go next when you are told that the owner does not care? That pretty much leaves you in small claims court... Anyway, they are supposed to bring the mirror over tomorrow before 11. We will see if they actually do.

Review: Ivan Smith Very underwhelmed. We did find a piece…read more(2 living room chairs) that we liked a lot. However, the product quality was disappointing, and dealing with customer service was frustrating. I expected a much smoother process. I won't be purchasing from this store again. I was disappointed with my experience at this furniture store. The item I received didn't meet the quality I expected, and the customer service wasn't helpful when I reached out about the issue. I hope they improve their communication and product consistency moving forward. Brent Parker

I had an earlier issue with my delivery of a blue leather chair and the store manager made an…read moreeffort to fix my problem. Satisfied yet still needing an ottoman for a loveseat also purchased, I decided to return to the Mansfield store where I saw what I needed on the floor display. Stores usually are not open to selling their display items, but I asked a sales agent to ask the store Mgr who agreed to part with a much needed ottoman. We loaded it up and were given a discount as well. I appreciate the store Mgr going out of his way to do this for me. He didn't have to. I cld of gone to Ashley furniture but chose to return to Ivan Smith, and I'm happy I did. They do have nice inventory and sales people are great. I think they realize they need to assure items out for delivery will be better protected. That issue was addressed earlier and truth be told...accidents do happen...although I was clearly upset. The Mgr did voice his apology and credited my account. I do believe I will return to the store again because my overall transaction was a good one and the stores Mgr does care a lot about keeping customers happy and accepting responsibility for their delivery mishaps. So it's definitely worth stopping by and seeing what they have and taking advantage of their sales and inventory.

Had a great experience here at Canales. The customer service and price point are great. Highly…read morerecommend!

I spent $2800.00 in the store , saw a sign for carnales dollars and got told the promotion was…read moreexpired , yet the signs for promotion still posted inside between the 2 sets of doors. got several different stories and a smack in the face offer when I pushed the point about the problem. corporate office won't take a call to talk about issue , lady I spoke with says they are an answering service , was told that's not true , caution folks looking like a place of business that wants to use fraud as one of there business tactics. The issue is not sales person but corporate level , ad started in March then extended several times my purchase was 7/27/21 yet when I ask suddenly a currently posted add has ended several days ago. C Powell

KK was absolutely wonderful! I bought the most beautiful bed and he was very nice and helpful…read more Super friendly. He took the bed apart and had everything wrapped and ready to go for us. It ended up not fitting in the truck we brought so he followed us in the company truck (for a small fee, which I happily paid because it was strapped down and secured very well. Much better than it would've been in my truck.) He sent me pics of the catalog so I could find more specific specs of the bed so I could make sure it worked before I bought it. Plus, he even answered a question five days later when I was setting up the bed and couldn't remember one detail. I would highly recommend going to this store! He's constantly getting new things in stock so it's always new!

My friends, family and I have bought furniture from this store multiple times. If you want the…read morevintage shopping experience and good customer service this is the store to go. Staff is very helpful and patient when you go to choose furniture. It is always a pleasure to see that good customer service still exists. I will recommend shopping here. Service and delivery are exceptional.

Don't come here expecting bargain-basement prices. This place is more like a fancy flea market with…read morePottery Barn vibes, where "discount" means "not exactly a steal." But hey, there's plenty to look at! Some of it feels like a scavenger hunt--like those mystery boxes of lighting fixtures where you have to Google the item number to see what it even looks like. We tried for a hot minute (we need an entry light), but finally gave up. Most items are 40% off, with some seasonal stuff at 70%, and if you're hunting for dining chairs, you'll find plenty! It's best if you want a set of 4, though they're all priced individually (of course). Workers were scarce, and when you did spot one, they seemed as interested in customer service as a cat at a dog park. One highlight? The giant bathroom! Perfect for regrouping when you need a breather mid-hunt. There's stuff here from Pottery Barn, West Elm, Williams Sonoma--all the big names--and if you're furnishing a new place, this could be a decent spot for some quality anchor pieces. Maybe this place is great right after Christmas??? I will report back!

I visited this store and found a big selection of items to choose from. Customer service was…read moreexceptional, she referred me to the current discounts for the day. Wonderful, will Come visit again when I am in town.

BAD customer service; 3rd party delivery [Uber] was AWFUL, delivered a totally different customer's…read moreorder from a totally different store. I ordered christmas garland, paid extra for fast delivery and received a cake from Nothing But Bundt instead of my At Home christmas garland order. The uber driver will NOT respond to my text, At Home customer service has NOT responded but charged my credit card for something that was NOT delivered! I will NOT purchase from At Home in the future! :((((

Selling area rugs that are marked 8x10 and mine was only 7'6" by 9'…read more So sad, we are being taken!!

I have tried to go several times now. Left work early to go there to try and buy or order a sofa…read more Just had the gate shut on my partner and myself over a half hour before closing. No one answered my calls. No one answered the bell. Not sure what's up with this place, but the positive reviews all seem to be from before 2021. I won't be wasting anymore time.

NORMA AND EVAN ARE AMAZING TO WORK WITH! After visiting lot…read moreof high end furniture stores in Dallas, we decided to go there and check our their store. My first impression was Norma is passionate and knows her stuff. I didn't feel like she just wanted to make a sale. Norma and her husband spend two whole days with us after coming to our house and measuring everything to make sure we get what we want. We finally got all of our house furnished with their help! It feels magical! My family loves the outcome. Even my 5 years old can't stop talking about how beautiful our house is! You get high end furniture paying half of the price compare to lot of other furniture stores in Dallas.

I'm finally taking some time to write this (my sales person deserves the mention!)…read more Havertys in Cedar Hill has the best customer service! And their furniture is stunning! I just moved to Texas and we need a few essentials. Maria is so incredibly helpful, and actually assisted us in flushing out a plan to coordinate the furniture we brought with new pieces. I appreciate how much time she took to show us different combinations that could work and styles that mesh well together. I never felt rushed and I always felt like I had her full attention. Just overall our experience dealing with Maria was exceptional! We will definitely be back.

Lovely pieces. A bit to pricey for my budget but my mom assured me it's a good buy. I intend on…read morefinishing what I started.