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    Pottery Barn Outlet

    3.3 (40 reviews)

    Pottery Barn Outlet Photos

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    Reviews With Photos - Pottery Barn Outlet

    My beautiful kitchen table!
    Lexy N.

    A store after my own heart! I am a bargain shopper through and through so when I found out about this place while shopping for a dining table I was in heaven. Yes, prices are still "high" compared to cheaper stores but getting a high quality $2,000 table for $800 is a steal to me. The store was well organized compared to other outlets I've been to. All employees were so nice and helpful even when I called ahead to check . I went 2 days in a row to scope out the merchandise then the next day to bring a truck. You can hold things for 24 hours w/o payment.

    Brandy B.

    I'm reluctant to visit furniture outlet stores because usually everything is so damaged so I was completely surprised when we stepped in. Not only is the store very organized and easy to navigate but the merchandise is pretty much in immaculate condition. There were a few pieces that had minor damage but most were pristine. I love that they sell PB Kids and teen. This store has it all. Furniture, bedding, towels, decor. Sales change weekly and they receive shipments everyday, which makes it easy to find what you want and at a reasonable price point. I would be cautious though. Like with all outlets, some deals aren't necessarily a deal. For instance, we purchased a new lamp from Pottery Barn Galleria store last week for about $112. The same lamp was at the outlet for $350 with 40% off ($210). With that being said, there are many items that are much cheaper. Oh and all sales are final.

    All the bedding that is unused and still being sold in the store, but is discounted to bring people into the outlet mall

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    2 years ago

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    1 year ago

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    2 years ago

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    1 year ago

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    2 years ago

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    4 years ago

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    2 years ago

    Massive selection and lots of employees working if you need help. I'd go back here again!

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    3 years ago

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    4 years ago

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    4 years ago

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    7 years ago

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    7 years ago

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    4 years ago

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    2 years ago

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    3 years ago

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    3 years ago

    Do not come here. Prices are outrageous way high even at 50% off don't waste your time coming here.

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    4 years ago

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    6 years ago

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    4 years ago

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    5 years ago

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    3 years ago

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    4 years ago

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    3 years ago

    There are lots of nice things just not much of a discount. Discount signs for certain areas are not clear

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    5 years ago

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    6 years ago

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    6 years ago

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    4 years ago

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    4 years ago

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    7 years ago

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    6 years ago

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    7 years ago

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    4 years ago

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    Ask the Community - Pottery Barn Outlet

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    2.7(40 reviews)
    3.1 mi
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    I had a very disappointing customer service experience at the Grand Prairie location…read more I attempted to return a few seasonal items due to better pricing at another store. While there, I noticed the newly discounted price was even more attractive so I decided to repurchase. As a Perk member, I understand the store promotes benefits such as hassle-free returns and no questions asked. In the past, I have never experienced any issues with returns or repurchasing items at adjusted pricing. But on this visit, the store manager, Cassandra, refused to honor the store policy stating that we do not do price matching and that I cannot return items and repurchase them. First, I never asked for price adjustment; I simply stated that I was returning them and then repurchasing them and buying more of the same items. I reference the return policy which was right on the counter and ironically, she stated that was not applicable to me. I asked her to please call her manager over. She left and came back after a few minutes with the store director, Lory, who agreed with her. I asked both managers to clearly explain how my return fell outside of policy guidelines, especially since I had my receipt and was well within the return window (less than 30 days; as a perk member you actually receive additional 30 days to return). Initially, they declined to assist. It was only after I asked how to escalate the matter that the director agreed to proceed, noting that the transaction required manual input because the system would not automatically recognize it. They even had the nerve to question why I was returning to this store vs going back to the store of purchase, which was located in Oklahoma (not sure why in heck this was a concern but truly showed me their ignorance). The overall interaction felt unnecessarily confrontational and inconsistent with the customer-friendly policies the store advertises. I left feeling frustrated and disappointed by the lack of professionalism and clarity. Based on this experience, I cannot recommend this location. I guess the term "the customer is always right" has been tossed out the window. I'm afraid to even question what happened to common sense? I wish there was an option for a "No Star" rating because they surely earned it with this one!

    Stopped here for some Christmas ornaments and this place was VERY picked over. I was not expecting…read morethe space to look that way just a few weeks out from Christmas and on a weekend. We found a couple ornaments but nothing close to what we were hoping for, and staff was scarce on the floor. Not sure if this is representative of the store or the season, but I won't be back until the holidays are over.

    Photos
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    Pottery Barn Outlet - homedecor - Updated July 2026

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