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    Kendra Scott

    5.0 (1 review)
    Open • 10:00 am - 8:00 pm
    Updated 1 month ago

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    1 year ago

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    2.7(41 reviews)
    3.6 mi
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    Ok selection. Found what I was looking for and there was a great discount. The employees were also…read morehelpful.

    I had a very disappointing customer service experience at the Grand Prairie location…read more I attempted to return a few seasonal items due to better pricing at another store. While there, I noticed the newly discounted price was even more attractive so I decided to repurchase. As a Perk member, I understand the store promotes benefits such as hassle-free returns and no questions asked. In the past, I have never experienced any issues with returns or repurchasing items at adjusted pricing. But on this visit, the store manager, Cassandra, refused to honor the store policy stating that we do not do price matching and that I cannot return items and repurchase them. First, I never asked for price adjustment; I simply stated that I was returning them and then repurchasing them and buying more of the same items. I reference the return policy which was right on the counter and ironically, she stated that was not applicable to me. I asked her to please call her manager over. She left and came back after a few minutes with the store director, Lory, who agreed with her. I asked both managers to clearly explain how my return fell outside of policy guidelines, especially since I had my receipt and was well within the return window (less than 30 days; as a perk member you actually receive additional 30 days to return). Initially, they declined to assist. It was only after I asked how to escalate the matter that the director agreed to proceed, noting that the transaction required manual input because the system would not automatically recognize it. They even had the nerve to question why I was returning to this store vs going back to the store of purchase, which was located in Oklahoma (not sure why in heck this was a concern but truly showed me their ignorance). The overall interaction felt unnecessarily confrontational and inconsistent with the customer-friendly policies the store advertises. I left feeling frustrated and disappointed by the lack of professionalism and clarity. Based on this experience, I cannot recommend this location. I guess the term "the customer is always right" has been tossed out the window. I'm afraid to even question what happened to common sense? I wish there was an option for a "No Star" rating because they surely earned it with this one!

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    Reclectic

    Reclectic

    2.8(12 reviews)
    0.4 mi

    This isn't so much a thrift store, as much as it is an outlet store for higher end clothing shops,…read moremainly Anthropologie. The entryway has several severe warnings that rough and rude behavior will not be tolerated. I can only imagine that aggressive resellers have made a bad reputation here? I didn't witness any shenanigans on my visit. The store is a treat! Lots of feminine frilly dresses arranged by size and color. They are pricey to start - so the discounts even at 50% don't push you into super cheap territory. Think $128 dresses offered at ~$65. If you're looking for an outfit to wear as a wedding guest, a date night dress or you just want to add a bit of girly whimsy to your life, this is the spot!

    It's sad that this store has turned into a Thrifter's wholesale store. They are there before the…read morestore opens and line up with their wagons. When the store opens they go straight to the deal bins and dump the entire bin into their wagons. All of the special/deals were taken and I was in line to enter the store. There were around 10-15 thrifter's with their wagons when I went there. Very disappointing. And just think of the check out line. Yep, wagons full of items to scan and bag. The cashiers put their items in large garbage bags, because a normal checkout bag would never fit their purchase. So, the normal customer has to wait in a long line, because they are checking the thrifter's out with their 50+ items. I know this is the world we live in now, but it seems like you can't shop for yourself at Reclectic anymore. Reclectic, maybe you could allow certain days for wagons, so customers that want to shop for themselves have a chance to be included in your special/deals that you have. Just a thought.

    Photos
    Reclectic - Pricing structure. Note that the example prices are not across the store.

    Pricing structure. Note that the example prices are not across the store.

    Reclectic
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    Accessories

    Kendra Scott - jewelry - Updated September 2026

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