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Kendra Scott

5.0 (1 review)
Closed • 10:00 am - 8:00 pm
Updated 2 months ago

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11 months ago

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I had a very disappointing customer service experience at the Grand Prairie location…read more I attempted to return a few seasonal items due to better pricing at another store. While there, I noticed the newly discounted price was even more attractive so I decided to repurchase. As a Perk member, I understand the store promotes benefits such as hassle-free returns and no questions asked. In the past, I have never experienced any issues with returns or repurchasing items at adjusted pricing. But on this visit, the store manager, Cassandra, refused to honor the store policy stating that we do not do price matching and that I cannot return items and repurchase them. First, I never asked for price adjustment; I simply stated that I was returning them and then repurchasing them and buying more of the same items. I reference the return policy which was right on the counter and ironically, she stated that was not applicable to me. I asked her to please call her manager over. She left and came back after a few minutes with the store director, Lory, who agreed with her. I asked both managers to clearly explain how my return fell outside of policy guidelines, especially since I had my receipt and was well within the return window (less than 30 days; as a perk member you actually receive additional 30 days to return). Initially, they declined to assist. It was only after I asked how to escalate the matter that the director agreed to proceed, noting that the transaction required manual input because the system would not automatically recognize it. They even had the nerve to question why I was returning to this store vs going back to the store of purchase, which was located in Oklahoma (not sure why in heck this was a concern but truly showed me their ignorance). The overall interaction felt unnecessarily confrontational and inconsistent with the customer-friendly policies the store advertises. I left feeling frustrated and disappointed by the lack of professionalism and clarity. Based on this experience, I cannot recommend this location. I guess the term "the customer is always right" has been tossed out the window. I'm afraid to even question what happened to common sense? I wish there was an option for a "No Star" rating because they surely earned it with this one!

Stopped here for some Christmas ornaments and this place was VERY picked over. I was not expecting…read morethe space to look that way just a few weeks out from Christmas and on a weekend. We found a couple ornaments but nothing close to what we were hoping for, and staff was scarce on the floor. Not sure if this is representative of the store or the season, but I won't be back until the holidays are over.

Reclectic

Reclectic

(9 reviews)

This is a big store selling brand new department store "leftovers. It is spacious with lots of…read moreselections of women's clothing, women's accessories, & a small section of men clothes. There are NO changing rooms. They hv several mirrors on back walls instead. Make sure you wear a sport bra, a fitted shirt with fitted shorts or leggings, so you can try clothes over them without undressing. There's a $7 clearance section on right sidewall, as u enter the building, make sure nothing is ripped before u buy, bc sales are final. Brand-name Dresses & tops start from $20 otherwise. The styles & sizes are hit & miss, as expected. If you like unused brand name clothing, then it's worth check this place out.

We went here today. We were both expecting better prices and they were not there. Everything was…read moreexpensive and didn't seem to be marked down in the least yet most of it is gently used. We watched as people walked out and nobody had anything they had purchased which now we know why. Always everyone was wearing gym clothes into the store and that is because they don't have changing rooms so if you want to try something on you put it on right there over your clothes in the back of the store and they have mirrors for you to see how it looks. It is overwhelming how much stuff they have and we also heard a lot of other ladies say the same. They have dresses, pants, jeans, jumpsuits, shirts, bathing suits, bras, shoes, accessories, etc. They had 4 small racks of men's clothing but all the rest was women's. I would much rather go to like NR and get way better prices.

Kendra Scott - jewelry - Updated May 2026

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