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The Container Store

4.3 (13 reviews)
Open 10:00 am - 7:00 pm
Updated 3 months ago

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Reviews With Photos

Diego C.

It is a great store, any imaginable box, sorter, targets and great oddities! Fully recommended

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3 years ago

Helpful 1
Thanks 1
Love this 3
Oh no 0
Photo of Elle L.
123
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2379

4 years ago

Helpful 1
Thanks 0
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6 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

2 years ago

Helpful 0
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Photo of Diego C.
92
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81

6 years ago

Helpful 0
Thanks 0
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8 years ago

Helpful 44
Thanks 0
Love this 44
Oh no 0

7 years ago

Helpful 9
Thanks 0
Love this 9
Oh no 0

9 years ago

Helpful 3
Thanks 0
Love this 1
Oh no 0

11 years ago

Helpful 2
Thanks 0
Love this 1
Oh no 0
Photo of Tanya N.
155
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598

8 years ago

Helpful 1
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10 years ago

Helpful 0
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14 years ago

Helpful 1
Thanks 0
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9 years ago

Useless store. Literally just the closet section of Ikea. waste of space, I miss Borders.

Helpful 0
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Review Highlights - The Container Store

Color coordinated, very organized and def eye candy if you have a designer's mind.

Mentioned in 2 reviews

Read more highlights

At Home - Another view of the sleek and stylish console table from the Honeybloom Hazel series, showcasing its versatility and modern d...

At Home

(40 reviews)

$$

I had a very disappointing customer service experience at the Grand Prairie location…read more I attempted to return a few seasonal items due to better pricing at another store. While there, I noticed the newly discounted price was even more attractive so I decided to repurchase. As a Perk member, I understand the store promotes benefits such as hassle-free returns and no questions asked. In the past, I have never experienced any issues with returns or repurchasing items at adjusted pricing. But on this visit, the store manager, Cassandra, refused to honor the store policy stating that we do not do price matching and that I cannot return items and repurchase them. First, I never asked for price adjustment; I simply stated that I was returning them and then repurchasing them and buying more of the same items. I reference the return policy which was right on the counter and ironically, she stated that was not applicable to me. I asked her to please call her manager over. She left and came back after a few minutes with the store director, Lory, who agreed with her. I asked both managers to clearly explain how my return fell outside of policy guidelines, especially since I had my receipt and was well within the return window (less than 30 days; as a perk member you actually receive additional 30 days to return). Initially, they declined to assist. It was only after I asked how to escalate the matter that the director agreed to proceed, noting that the transaction required manual input because the system would not automatically recognize it. They even had the nerve to question why I was returning to this store vs going back to the store of purchase, which was located in Oklahoma (not sure why in heck this was a concern but truly showed me their ignorance). The overall interaction felt unnecessarily confrontational and inconsistent with the customer-friendly policies the store advertises. I left feeling frustrated and disappointed by the lack of professionalism and clarity. Based on this experience, I cannot recommend this location. I guess the term "the customer is always right" has been tossed out the window. I'm afraid to even question what happened to common sense? I wish there was an option for a "No Star" rating because they surely earned it with this one!

Stopped here for some Christmas ornaments and this place was VERY picked over. I was not expecting…read morethe space to look that way just a few weeks out from Christmas and on a weekend. We found a couple ornaments but nothing close to what we were hoping for, and staff was scarce on the floor. Not sure if this is representative of the store or the season, but I won't be back until the holidays are over.

The Container Store - homedecor - Updated June 2026

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