Great little store, helpful staff, good selection. I don't have much to say because I don't have a…read morehuge laundry list of things I expect from these little stores, and to me they check all the boxes. We checked it out because our local store wasn't open today for some reason, and I'll drive extra to avoid going to a chain pool store. It was worth the half hour in the car

Have used PAP for a few years now. I have had some good experiences and not so good experiences…read morewith new technicians. The greatest tech Dave retired. My current Tech I hope he stays is Devery Truck 14. He took so much time and care with my pool. He left it looking GREAT! I am VERY pleased with his work.

Review: Ivan Smith Very underwhelmed. We did find a piece…read more(2 living room chairs) that we liked a lot. However, the product quality was disappointing, and dealing with customer service was frustrating. I expected a much smoother process. I won't be purchasing from this store again. I was disappointed with my experience at this furniture store. The item I received didn't meet the quality I expected, and the customer service wasn't helpful when I reached out about the issue. I hope they improve their communication and product consistency moving forward. Brent Parker

I had an earlier issue with my delivery of a blue leather chair and the store manager made an…read moreeffort to fix my problem. Satisfied yet still needing an ottoman for a loveseat also purchased, I decided to return to the Mansfield store where I saw what I needed on the floor display. Stores usually are not open to selling their display items, but I asked a sales agent to ask the store Mgr who agreed to part with a much needed ottoman. We loaded it up and were given a discount as well. I appreciate the store Mgr going out of his way to do this for me. He didn't have to. I cld of gone to Ashley furniture but chose to return to Ivan Smith, and I'm happy I did. They do have nice inventory and sales people are great. I think they realize they need to assure items out for delivery will be better protected. That issue was addressed earlier and truth be told...accidents do happen...although I was clearly upset. The Mgr did voice his apology and credited my account. I do believe I will return to the store again because my overall transaction was a good one and the stores Mgr does care a lot about keeping customers happy and accepting responsibility for their delivery mishaps. So it's definitely worth stopping by and seeing what they have and taking advantage of their sales and inventory.

They have no integrity. We went in there to buy a chest of drawers and nightstand for my son. The…read moreonly Chest they had was the floor model, which we explicitly stated we did not want and wanted a new one. Aside from sitting on the floor for however long, it had a sharp barb inside the handle. We were told "no problem" and were offered the nightstand in the box. I kindly said I would get them at the same time. Return a couple days later to pick up and the chest isn't there and the manager, Stacey, went to the floor to, presumably, get the floor model. Before I could state we were expecting new, he informs me it has a hole in it and the salesman forgot to order the new one. I reiterated that was fine, because I wanted a new one. Get a call the following week that it was in, so I went by to pick them up on a Friday evening, where they have the nightstand in the box and a shrink wrapped chest behind it. They loaded them up, and off I went. Carry it upstairs and find it's missing a foot pad which made it wobbly, then opened the drawer to find a REPAIR TICKET to repair a hole...... I immediately called and got someone in shipping that said it would be taken care of and replaced with new. Following Monday, spoke with Stacey and wanted the new one I requested or I'll return it. He stated he would check on a new one, then the next day said they wouldn't have any for months. Well, I stated I wanted to return it, or if they wanted to offer a discount, I would consider it. Next call, "the owner won't discount". At this point, I stated fine, then I want to return it and I need them to come pick it up. No word, so I call back and was told they were refusing my return........... I dropped them off immediately and contacted my bank to dispute all the charges. In conclusion, they will try and scam you, but do such a terrible job at it they get caught, then still try and make you keep the item.

I am sad to say that I will never shop here again, which is really too bad, because I liked their…read morebroad selection, and the sales staff is friendly and helpful, it's the service after the sale that was terrible. We bought a bedroom suite from them, and they delivered it on time, and the guys who delivered it were really professional. The vanity chest came with a mirror which was damaged, so I sent it back...then the problems started. We wanted the mirror replaced ASAP, but they made it clear that they didn't know when they could deliver it, so my husband scheduled to pick it up. I was supposed to pick it up on a Wednesday, but I had a dental emergency and ended up at the dentist instead. I called them to set a new date and by chance got the owners son on the phone. He told me he didn't know anything about it, and that he would call me back later. I told him I wasn't going to wait around for a call (because they don't call back when they say they will), and he started yelling at me. Before the owners son hung up on me, he promised to call me back the next day, and of course he didn't. The next day I showed up at the store and asked for the mirror, which they had on hand, but they had wrapped it up in so much shrink and bubble wrap I could not inspect its condition. They basically told me that they had inspected it for me prior to wrapping it, and I should accept it. I asked them to unwrap it so I could look at it, and they did. It was in good condition, so I asked them to rewrap it and put it in the car, and they said they had no additional wrap. Then the store manager told me I would have to return tomorrow to pick it up. I told him that it was impossible because I have to work. He then said I should just pick it up next week. Needless to say I was unhappy with the notion of picking it up in a week (we're about 3 weeks in now), and asked to speak with someone higher, I was told that if I had already spoken to the owners son, there was no way the owner would care to speak to me. I then told them to bring me the mirror tomorrow, or I would pursue the matter in court, which I feel is a bit much, but where do you go next when you are told that the owner does not care? That pretty much leaves you in small claims court... Anyway, they are supposed to bring the mirror over tomorrow before 11. We will see if they actually do.

Edited: Neatly organized. Original review misspelled. Nice people, can score good items and great…read morecause!

I've been shopping this thrift for years even when they were located by the church. Great place…read more Only complaint I have is - there's a lady that never greets me when I enter the store, she just looks at me and it makes me a little bit uncomfortable- and then someone will walk in right after me and I hear "welcome in"! One time would be understandable maybe she was distracted but she has never greeted me. I may ask her why one of these days. She's friendly when I'm checking out but IDK why she just ignores me when I walk in. Ha

Love this store and their new location which is larger than the last! Inventory changes so you…read moreneed to keep going back! Reasonable prices with a good range! Current inventory with a lot of Christmas is stellar!

I guess they switched the system for their gift cards and now they do not honor previous gift…read morecards with no expiration date on them. It's a good practice for business owners to keep financial records for 6 -7 years.

I have tried to go several times now. Left work early to go there to try and buy or order a sofa…read more Just had the gate shut on my partner and myself over a half hour before closing. No one answered my calls. No one answered the bell. Not sure what's up with this place, but the positive reviews all seem to be from before 2021. I won't be wasting anymore time.

NORMA AND EVAN ARE AMAZING TO WORK WITH! After visiting lot…read moreof high end furniture stores in Dallas, we decided to go there and check our their store. My first impression was Norma is passionate and knows her stuff. I didn't feel like she just wanted to make a sale. Norma and her husband spend two whole days with us after coming to our house and measuring everything to make sure we get what we want. We finally got all of our house furnished with their help! It feels magical! My family loves the outcome. Even my 5 years old can't stop talking about how beautiful our house is! You get high end furniture paying half of the price compare to lot of other furniture stores in Dallas.

Gabby is such a delight. She has such awesome customer service. She's very attentive to the…read morecustomers needs.

When the pool pump quits, you have to get it going right away. When I needed an unexpected part…read more"TODAY", Allen went above and beyond to make it happen. Thank you for the exceptional service.

Staff and service were outstanding. We are loving our new grill and the infrared sideburner to…read moresear steaks. Home delivery and setup, good price, great experience.

Stopped in looking for an outdoor bar table. Was greeted by a friendly gentleman who helped us…read moredetermine exactly what we are looking for. Pricing seems fair so we hope to do business with them. The only issue is location. This area seems sketchy although close to the interstate so pack your piece.

The produce area had some bins that were totally disgusting. Not sure when they were last cleaned…read morebut very gross.

One of the biggest I've been too super clean and fully in stock Great location . Friendly…read morestaff clean bathrooms

-5 stars Christi and Eric are horrible managers. Watched an employee get threatened by a customer…read morethe customer was saying she would pull this employee out by their hair. What did they do? The managers cornered their employee and threatened and cussed her out. To be clear the customer was mad because the employee said excuse me to try to squeeze by with her hands full because she's restocking from the truck BY HERSELF which is against store policy. The customer said excuse me back the employee thought they were just squeezing by but the customer was asking for help a small misunderstanding that turned into the customer threatening the employee and the managers cussing out the employee and not letting her talk.

Love hobby lobby! Beautiful clean store has great staff, it's always well stocked and organized and…read moreit's your go to from every thing from home decor to presents to candles to crafts and everything in between! Great rotating sales you can see online.