When we entered we enjoyed being able to walk in and was able to look a minute before we were…read morewelcomed in by Susie. She was so friendly and explained everything to us and told us about the sales. We live how the had so many options to choose. I ask about the fabric on a couch she told us that one could be changed and showed us all the options they have. I noticed they had little drink stations and some ice cream yumm. I think the price was good. Their customers service is top tier.

the purchasing process was fantastic however the promise of a back order delivery doesn't end. it…read moregets extended over and over so very frustrating. I have yet to enjoy my furniture waiting on the other pieces to arrive. Ah!!!

They have no integrity. We went in there to buy a chest of drawers and nightstand for my son. The…read moreonly Chest they had was the floor model, which we explicitly stated we did not want and wanted a new one. Aside from sitting on the floor for however long, it had a sharp barb inside the handle. We were told "no problem" and were offered the nightstand in the box. I kindly said I would get them at the same time. Return a couple days later to pick up and the chest isn't there and the manager, Stacey, went to the floor to, presumably, get the floor model. Before I could state we were expecting new, he informs me it has a hole in it and the salesman forgot to order the new one. I reiterated that was fine, because I wanted a new one. Get a call the following week that it was in, so I went by to pick them up on a Friday evening, where they have the nightstand in the box and a shrink wrapped chest behind it. They loaded them up, and off I went. Carry it upstairs and find it's missing a foot pad which made it wobbly, then opened the drawer to find a REPAIR TICKET to repair a hole...... I immediately called and got someone in shipping that said it would be taken care of and replaced with new. Following Monday, spoke with Stacey and wanted the new one I requested or I'll return it. He stated he would check on a new one, then the next day said they wouldn't have any for months. Well, I stated I wanted to return it, or if they wanted to offer a discount, I would consider it. Next call, "the owner won't discount". At this point, I stated fine, then I want to return it and I need them to come pick it up. No word, so I call back and was told they were refusing my return........... I dropped them off immediately and contacted my bank to dispute all the charges. In conclusion, they will try and scam you, but do such a terrible job at it they get caught, then still try and make you keep the item.

I am sad to say that I will never shop here again, which is really too bad, because I liked their…read morebroad selection, and the sales staff is friendly and helpful, it's the service after the sale that was terrible. We bought a bedroom suite from them, and they delivered it on time, and the guys who delivered it were really professional. The vanity chest came with a mirror which was damaged, so I sent it back...then the problems started. We wanted the mirror replaced ASAP, but they made it clear that they didn't know when they could deliver it, so my husband scheduled to pick it up. I was supposed to pick it up on a Wednesday, but I had a dental emergency and ended up at the dentist instead. I called them to set a new date and by chance got the owners son on the phone. He told me he didn't know anything about it, and that he would call me back later. I told him I wasn't going to wait around for a call (because they don't call back when they say they will), and he started yelling at me. Before the owners son hung up on me, he promised to call me back the next day, and of course he didn't. The next day I showed up at the store and asked for the mirror, which they had on hand, but they had wrapped it up in so much shrink and bubble wrap I could not inspect its condition. They basically told me that they had inspected it for me prior to wrapping it, and I should accept it. I asked them to unwrap it so I could look at it, and they did. It was in good condition, so I asked them to rewrap it and put it in the car, and they said they had no additional wrap. Then the store manager told me I would have to return tomorrow to pick it up. I told him that it was impossible because I have to work. He then said I should just pick it up next week. Needless to say I was unhappy with the notion of picking it up in a week (we're about 3 weeks in now), and asked to speak with someone higher, I was told that if I had already spoken to the owners son, there was no way the owner would care to speak to me. I then told them to bring me the mirror tomorrow, or I would pursue the matter in court, which I feel is a bit much, but where do you go next when you are told that the owner does not care? That pretty much leaves you in small claims court... Anyway, they are supposed to bring the mirror over tomorrow before 11. We will see if they actually do.

Great furniture selection Great prices…read more Great customer service - Convenient location

I came with a list of things I needed. My salesperson was very patient, took all the time in the…read moreworld and let me process when I just needed to think. I had bought a recliner and swivel chair here three years ago and they have held up very well. They actually still had the same chairs with slightly different fabrics. Really glad to find something I know I will love. Had two mid century vibe chairs in addition that were perfect and on sale. Manager spoke with me about my order and helped give me a very good value. Even the person in financing was helpful and fun. Great experience and great value.

Had a great experience here at Canales. The customer service and price point are great. Highly…read morerecommend!

I spent $2800.00 in the store , saw a sign for carnales dollars and got told the promotion was…read moreexpired , yet the signs for promotion still posted inside between the 2 sets of doors. got several different stories and a smack in the face offer when I pushed the point about the problem. corporate office won't take a call to talk about issue , lady I spoke with says they are an answering service , was told that's not true , caution folks looking like a place of business that wants to use fraud as one of there business tactics. The issue is not sales person but corporate level , ad started in March then extended several times my purchase was 7/27/21 yet when I ask suddenly a currently posted add has ended several days ago. C Powell

My friends, family and I have bought furniture from this store multiple times. If you want the…read morevintage shopping experience and good customer service this is the store to go. Staff is very helpful and patient when you go to choose furniture. It is always a pleasure to see that good customer service still exists. I will recommend shopping here. Service and delivery are exceptional.

KK was absolutely wonderful! I bought the most beautiful bed and he was very nice and helpful…read more Super friendly. He took the bed apart and had everything wrapped and ready to go for us. It ended up not fitting in the truck we brought so he followed us in the company truck (for a small fee, which I happily paid because it was strapped down and secured very well. Much better than it would've been in my truck.) He sent me pics of the catalog so I could find more specific specs of the bed so I could make sure it worked before I bought it. Plus, he even answered a question five days later when I was setting up the bed and couldn't remember one detail. I would highly recommend going to this store! He's constantly getting new things in stock so it's always new!

Don't come here expecting bargain-basement prices. This place is more like a fancy flea market with…read morePottery Barn vibes, where "discount" means "not exactly a steal." But hey, there's plenty to look at! Some of it feels like a scavenger hunt--like those mystery boxes of lighting fixtures where you have to Google the item number to see what it even looks like. We tried for a hot minute (we need an entry light), but finally gave up. Most items are 40% off, with some seasonal stuff at 70%, and if you're hunting for dining chairs, you'll find plenty! It's best if you want a set of 4, though they're all priced individually (of course). Workers were scarce, and when you did spot one, they seemed as interested in customer service as a cat at a dog park. One highlight? The giant bathroom! Perfect for regrouping when you need a breather mid-hunt. There's stuff here from Pottery Barn, West Elm, Williams Sonoma--all the big names--and if you're furnishing a new place, this could be a decent spot for some quality anchor pieces. Maybe this place is great right after Christmas??? I will report back!

There is a lot of good stuff if your looking for a decent price but you'll have to be ready to…read moretreasure hunt the bins, they're not organized and some are not priced, but a lot of decent deals! The customer service people were friendly and helpful, the place is well laid out and tidy, if you're up for a bit of work you might find some really good deals!

Cindi The "Manager" is disgustingly racist. I asked for help and the cashier calls to help me find…read morean item, she comes around the corner throwing her hands up at me, and said "ugh". Then proceeds to harass me saying "I can't help you do your job" when I was helping my friend find an item she needed. Then proceeds to mumble as she walks away, I confront her about how she didn't even approach me kindly and then says "I say hi with my smile" mind you she didn't even have one. This incident happened a couple months back, but needed to bring this to anyone's attention and intention on shopping here. She needs to GO! I have written to corporate, and the cashier herself didn't even seem surprised when I said she's racist.

BAD customer service; 3rd party delivery [Uber] was AWFUL, delivered a totally different customer's…read moreorder from a totally different store. I ordered christmas garland, paid extra for fast delivery and received a cake from Nothing But Bundt instead of my At Home christmas garland order. The uber driver will NOT respond to my text, At Home customer service has NOT responded but charged my credit card for something that was NOT delivered! I will NOT purchase from At Home in the future! :((((

Design perfection! Thank you to Norma for a 10 out of 10…read moredesign. From creating a mood board, to selecting the most comfortable furnishing, to working with me to find alternative options during our design meetings, the experience was truly enjoyable. On the sale side working with Evan, I loved the quick communication over text and the detailed invoices to review. He was always available for my questions or change updates. My only issue was there was no actual signed contract for our big project. This made my husband and I uneasy at times, but Living Modern has an amazing showroom that is not going anywhere anytime soon. You can put your trust in Evan and you can't do any better than Norma's design experience. I would absolutely recommend giving them your business. You will be in good hands!

I have tried to go several times now. Left work early to go there to try and buy or order a sofa…read more Just had the gate shut on my partner and myself over a half hour before closing. No one answered my calls. No one answered the bell. Not sure what's up with this place, but the positive reviews all seem to be from before 2021. I won't be wasting anymore time.

To "considering customers everywhere", My Bride and I just left the Cedar Hill location... it was a…read morefantastic experience. We were warmly greeted by Alex Evans, that was the beginning of great greetings by the other employees. The employees were endearing and the products were stunning. We didn't have need to buy, but were just "possibiligizing". It was a very rewarding experience. When my Bride and I are ready to buy, we will be looking for Alex at the Havertys' Furniture store in Cedar Hill. John and Jenai

I'm finally taking some time to write this (my sales person deserves the mention!)…read more Havertys in Cedar Hill has the best customer service! And their furniture is stunning! I just moved to Texas and we need a few essentials. Maria is so incredibly helpful, and actually assisted us in flushing out a plan to coordinate the furniture we brought with new pieces. I appreciate how much time she took to show us different combinations that could work and styles that mesh well together. I never felt rushed and I always felt like I had her full attention. Just overall our experience dealing with Maria was exceptional! We will definitely be back.