I'm remodelling my bathroom in stages. I wasn't sure what Five Stars quality of work was like. They…read morehave already completed stages 1 to 2 and this Friday will be my last third stage of my bathroom Remodel. I am very happy with their work. Every time I go into my master bathroom I am so pleased with their work. They clean up real well . They focus on getting the job done right. If When they have questions, they ask me and we work together as they complete the project. I would recommend Five Star everyone to everyone.

Extremely disappointed with Five Star Bath Solutions of Arlington…read more My experience with Five Star Bath Solutions has gone from being very positive to extremely frustrating. When we initially had our bathroom remodeled, everything seemed great. We were happy with the finished product and had no complaints about the installation. Unfortunately, about four months after the remodel, we started noticing mold growing in and underneath the caulk along the entire bottom perimeter of the shower, where the walls meet the shower base. This is especially concerning because this is a brand-new bathroom installation. The caulk is still firmly attached, yet mold is appearing underneath and throughout the bottom seam. At the very least, I expect Five Star to come out, inspect the installation, determine what is causing the problem, and properly correct it. The worst part of this experience has been the complete lack of customer service after the sale. I have called the Arlington location multiple times asking for someone to come out and inspect the issue under the warranty. I have not been given an appointment or even received a meaningful response. I also contacted the company's national customer-service/sales line, only to be told that all they could do was send another message to the Arlington office. I then sent a formal written warranty request by email, and I still received no response. That is unacceptable. Five Star advertises a lifetime warranty and emphasizes that its warranty is locally serviced. When you spend a significant amount of money on a professionally installed bathroom, you shouldn't have to repeatedly call, email, and chase the company down just to get someone to acknowledge a problem only four months after installation. I am extremely disappointed--not necessarily because something went wrong, because problems can happen with any installation, but because Five Star has shown virtually no urgency or accountability in addressing the problem. I sincerely hope someone eventually takes responsibility and comes out to inspect and properly resolve this. If they do, I will gladly update this review to reflect how the situation was handled. For now, however, I cannot recommend Five Star Bath Solutions of Arlington based on my experience with their post-installation warranty service and customer support.

My experience with Moore Supply is based on my water heater warranty. Our water heater was leaking…read morefrom inside the unit and spilling into our garage. When we called our plumber they told us we had to wait four days! There's no way we can wait four days without water. So we did the work ourselves. The problem is we didn't know we had to exchange the old for a new for it to be covered through Moore. Which isn't their fault! We had bought a water heater from HD, then called to get it credited. However, Moore Supply kindly told us they can't do that. Oh well for us. Friendly customer service though!

Showroom was super friendly and very helpful. It gets busy sometimes though so make sure to book an…read moreappointment if you need help browsing or have questions.

Beware of Bed Bath and Beyond! They will suck you in and you'll find yourself lost in their world…read moreof awesome home decor and more! All Bed Bath and Beyond's pretty much have the same layout. When you first enter the store the walls are lined with "as seen on TV" items. How do they know I can't NOT walk by without stopping? They have so many towels, bath items, curtains, bedding, outdoor items and more! You have so many items to chose from. I purchased my bar from them on clearance. I love it. The most fluffiest blanket I have came from here. I call it my Game of Thrones blanket because it looks like something off the set. My most expensive purchase to date is the Omega juicer that I bought in January. The staff was informative and helped me make my decision. So far the juicer works like a charm. I haven't lost weight but it did pay for itself within a few months. Some items are more expensive. The real difference is that you can find a lot of variety. I recommend for everyone especially if you are redecorating or want to get a cool gift for someone.

Through the online site I purchased sealing bags which were supposed to be the equivalent to Food…read moreSaver bags. What I got was bags that look like zip lock and unusable. I went back and forth between BBB and the manufacturer, both pointing fingers at each other for over a month. When I started threatening with Deceptive Trades and Practices my account was credited. I attempted to use the credit and was told that I have to buy another membership to use it even though the membership doesn't end for another 2 days. And they couldn't get their story straight about the amount credited, being given 3 different amounts. Nothing but a money grab. No longer a USA company but outsourced with customer service that is abhorrent.

When I entered the store, I was acknowledged by the person occupying the front desk. She greeted me…read moreand asked if there was anything I was looking for. She directed me to the item I requested, and said there was more online. I never heard from her again . I wandered around the store for 45 minutes. I passed by two desks where guys were sitting and nobody even said hello or asked if they could help me! Not impressed whatsoever with the customer service. Beautiful items in the store, but I will not give them my business.

I would highly advise against working with Ferguson as much as I hate to give a negative review it…read moreis an accurate reflection of our experience. Our contractor gave us the name of the rep past clients had worked with (he did not have a strong relationship with he told us that to start) but we decided to try because of the selection they have. We were very early in our project and had not begun demo yet. After literally 6 weeks of calling and emailing and never getting a call back I went in person super frustrated and asked for someone new to work with. Even just making a phone call was so stressful because their call system sends to other cities every time and never to Fort Worth- such a time waste. We were assigned a new rep. She was very nice to work with in person, but again nailing her down was difficult. Emails would go unanswered for so long for simple questions on getting things ordered. We ordered our kitchen sink, faucets, and some hardware with them. I wanted to also order all cabinetry hardware with them, but when its SO hard to get an appt or email back I decided we couldn't give them anymore business. Chip at Pierce Hardware is amazing if you're looking for top notch customer service and someone who knows the trade well! Today we got a letter in the mail from a 3rd party saying that we/our contractor had not paid our bill with Ferguson from back in April and we were over due. Such a nightmare, it was all paid at time of purchase. Their system is a mess and causes such unnecessary stress. Just avoid them!

Worst customer service ever. Quoted me 2500 to do outdoor granite tops on existing table bases and…read morehe installed marble which should never be put outdoors Subject to the elements of sun, tree sap, rain etc. The finish was gorgeous for a couple of weeks then horrible looking ever since.

Terrible experience after employee Derek Fleming cashed out check made out to Stone Masters of DFW…read morefor $5.6K. Found this company on Angie's List, which is a total joke of a site, who did nothing to help resolve our dispute. DFW is full of other stone contractors: don't risk it with this outfit.

So glad the contractor I hired told me about this place! I was ripping up the old carpet/linoleum…read moreand putting in tile and laminate throughout my house, and doing it all at once, so I was really watching my budget (but still wanted quality materials). This store has a huge selection of everything at lots of different price points --- but almost every option was much cheaper than the comparable option at Homes/Depot. Like, a full dollar per square foot less in most cases. The laminate I originally picked out and had delivered turned out to have some serious flaws in each box, which my contractor discovered after he started to try installing them. It looked fine to me, but apparently there was a defect that would've affected how they could be installed. Anyway, I drove back to F&D worried about how they'd handle this (since almost all the boxes were open already), but they promptly processed my return and helped me pick out a new laminate. (Thankfully no problems with the new type.)

I truly love this location vs the Mansfield one. The variety of items seem to be a lot more and the…read morecustomer service is on point. My family came in to shop for our bathroom renovation items and the employees all were so helpful. The ones that stood out to us was Luis and Alexis. They both were very patient and gave us so much good advice. We came near closing time and did not feel rushed by anyone at all. We will definitely come back here for the next renovation.

As an Interior Designer, I am always looking for the best quality products and services for my…read moreclients. MTM is and had always been the company I use and recommend for all my countertop projects. Thank you so much Scotty for your 5 star services! Keeley Robertson Design

Never did a good job! They are awful people for starters. They misaligned three faucets in the…read morebathroom's granite , did a bad job on the tile grout, and sold a whole slab of granite that we paid for future use without contacting us. We are doing another project so therefore we do not have matching granite. If we had not already paid for it and just hoped it would still be around that would be one thing. And three faucets not correctly spaced? One maybe but all 3? We are now having trouble picking out fixtures because of the odd distances between handles. No apologies just excuses! That should be their motto "substandard work with no apologies"