When I entered the store, I was acknowledged by the person occupying the front desk. She greeted me…read moreand asked if there was anything I was looking for. She directed me to the item I requested, and said there was more online. I never heard from her again . I wandered around the store for 45 minutes. I passed by two desks where guys were sitting and nobody even said hello or asked if they could help me! Not impressed whatsoever with the customer service. Beautiful items in the store, but I will not give them my business.

I would highly advise against working with Ferguson as much as I hate to give a negative review it…read moreis an accurate reflection of our experience. Our contractor gave us the name of the rep past clients had worked with (he did not have a strong relationship with he told us that to start) but we decided to try because of the selection they have. We were very early in our project and had not begun demo yet. After literally 6 weeks of calling and emailing and never getting a call back I went in person super frustrated and asked for someone new to work with. Even just making a phone call was so stressful because their call system sends to other cities every time and never to Fort Worth- such a time waste. We were assigned a new rep. She was very nice to work with in person, but again nailing her down was difficult. Emails would go unanswered for so long for simple questions on getting things ordered. We ordered our kitchen sink, faucets, and some hardware with them. I wanted to also order all cabinetry hardware with them, but when its SO hard to get an appt or email back I decided we couldn't give them anymore business. Chip at Pierce Hardware is amazing if you're looking for top notch customer service and someone who knows the trade well! Today we got a letter in the mail from a 3rd party saying that we/our contractor had not paid our bill with Ferguson from back in April and we were over due. Such a nightmare, it was all paid at time of purchase. Their system is a mess and causes such unnecessary stress. Just avoid them!

Would highly recommend this company. We are in the process of remodeling a bathroom and they were…read moreso easy to work with and helpful. The parts I needed right away were on hand and the rest arrive the next day. Ask for Donna she knows her stuff!! P.S. Try out the restroom while your in the office. You will thank me.

I went in today for a few plumbing parts needs and I was amazed! One part Melissa suggested was…read morecovered by a Grohe lifetime warranty I didn't know about, so free and to be shipped directly to me this week. On another Kohler part we discussed the availability and carefully selected the proper part. She ordered for me and it was about $10. They were very friendly, prompt and efficient. A real surprise and very professional. Give them a try when you need plumbing help.

Very highly Recommend. We live in an older home and both of our porcelain finish on the tubs were…read morepast horrid. Joseph was fabulous! He was resurfaced the tub til wall. Now both of our bathrooms look brand new. Joseph was on time, cleaned up his work area and took those tubs from horrid to beautiful in just a few hours.

Once again Bradley came out and did an amazing job! He was polite, fast and proficient.read more

This is a fantastic business. Kristen helped us with deciding on tiles for our project. Every phase…read morewent well and we are over the moon with the result. If you want professionalism with personality this business is for you! We will tell all our friends and family about our great experience!

Had living room, hallway, 3 bedrooms and 4 closets done with laminate, smooth process start to…read morefinish, salesman took us straight to product we requested, did not try to up sell at all and very knowledgeable about different aspects, very informative when we asked questions, also explained in detail for cleaning and care of flooring I highly recommend Nava Ruiz Gerar and his this business

Enrique is exceptional. His knowledge, professionalism, and attention to detail make him a…read moretremendous asset. Working with him over the past few weeks has significantly reduced the stress of a challenging renovation.

I have used cornerstone granite for my kitchen and bath projects for a little over five years…read more They have an amazing team, large selection and friendly service. All the tempo and Rodrigo are amazing but a special shout out to Enrique. He is super helpful, very responsive and always willing to help find a solution. Thank you cornerstone team. I appreciate you helping me make my construction deadlines.

Highly recommend! We were in need of a new bed set and got a ton of help picking out exactly what…read morewe needed without any pressure. They also offer delivery & set up which is a HUGE plus! Their prices are insanely reasonable and the selection is fantastic. Definitely start here when furniture shopping.

Very knowledgeable, no pressure experience when I visited just looking for a sofa. I was allowed,…read moreeven encouraged to lay on a mattress I was asking about. I found not only the sofa I wanted, but a mattress, as well. The delivery was today, and the delivery staff were very careful when bringing the items in. Very polite - even offered to move another piece of furniture where I wanted it. I am a huge fan of shopping local businesses, and am glad I stopped in.

I purchased a lot of tiles on 7/2/2025, including 32 pieces of POR 12x24 EMILIA POL SKU 101156222;…read moreThe total of the order is $2934.47 The Floor and decor should give me the exact same tiles of POR 12x24 EMILIA POL But when we install, the tiles have 2 different colors - white and yellow backgrounds. See the photos, the top 3 line tiles are white, all the rest tiles are yellow! I went to the store where I purchased the tiles, and the manager said he could not do anything. I lost $1500 labor to redo the entire left-side wall, including removing the installed tiles, replacing the hardy barker board & red guard, and installing the tiles again. I also lost 8 pieces of the tiles (materials), $90.76 total. I would like Floor & Decor to contact me back for this loss, since it is completely their fault for giving me different color tiles!

This flooring company has exceeded our expectations. From the salesman Ernie to the installer. They…read morehave gone above and beyond what you so often get with business today. Thanks for a great experience. Eddie and Debbie

Had a meeting to get a quote for a bathroom remodel and was quiet thrown off when I was told "well…read morethis is a similar bathroom we did for 70k so if you're not looking to spend that, we're probably not your company". Completely rude. Not to mention, the question that would have made sense preceding that statement would have been: what is your budget? It felt like she made the decision that I was too poor of a project and didn't want to be bothered. Never even received a follow up. If there's a minimum spend or desired clientele, then that should be listed on the website. And your consultants should probably not be in the habit of assuming budgets without actually asking.

The most expensive kitchen cabinets on the face of the earth!! I'm not sure if the sales rep saw…read more$$ signs when she came to my home or thinks I'm completely unaware of what a kitchen remodel should cost (even though I told her that I'd met with a dozen contractors before her). Every other contractor, many of the high end designers in Southlake area, priced the cabinets for my kitchen remodel between $20k-$40k. The quote I got back from this place was $89k!?!?! Just for kitchen cabinets! The entire remodel was going to be $200k+ whereas I've signed with someone else for half that price. I recommend going to the showroom, get some ideas then get your pricing from someone else. I definitely don't need kitchen cabinets that cost $89k, even if they will last through an atomic war! :)