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    Porter Contracting

    4.3 (3 reviews)
    Open • 8:00 am - 5:00 pm

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    Ferguson Home

    Ferguson Home

    (15 reviews)

    $$$$

    Cultural District, Arlington Heights

    When I entered the store, I was acknowledged by the person occupying the front desk. She greeted me…read moreand asked if there was anything I was looking for. She directed me to the item I requested, and said there was more online. I never heard from her again . I wandered around the store for 45 minutes. I passed by two desks where guys were sitting and nobody even said hello or asked if they could help me! Not impressed whatsoever with the customer service. Beautiful items in the store, but I will not give them my business.

    I would highly advise against working with Ferguson as much as I hate to give a negative review it…read moreis an accurate reflection of our experience. Our contractor gave us the name of the rep past clients had worked with (he did not have a strong relationship with he told us that to start) but we decided to try because of the selection they have. We were very early in our project and had not begun demo yet. After literally 6 weeks of calling and emailing and never getting a call back I went in person super frustrated and asked for someone new to work with. Even just making a phone call was so stressful because their call system sends to other cities every time and never to Fort Worth- such a time waste. We were assigned a new rep. She was very nice to work with in person, but again nailing her down was difficult. Emails would go unanswered for so long for simple questions on getting things ordered. We ordered our kitchen sink, faucets, and some hardware with them. I wanted to also order all cabinetry hardware with them, but when its SO hard to get an appt or email back I decided we couldn't give them anymore business. Chip at Pierce Hardware is amazing if you're looking for top notch customer service and someone who knows the trade well! Today we got a letter in the mail from a 3rd party saying that we/our contractor had not paid our bill with Ferguson from back in April and we were over due. Such a nightmare, it was all paid at time of purchase. Their system is a mess and causes such unnecessary stress. Just avoid them!

    Five Star Bath Solutions of Arlington

    Five Star Bath Solutions of Arlington

    (5 reviews)

    I'm remodelling my bathroom in stages. I wasn't sure what Five Stars quality of work was like. They…read morehave already completed stages 1 to 2 and this Friday will be my last third stage of my bathroom Remodel. I am very happy with their work. Every time I go into my master bathroom I am so pleased with their work. They clean up real well . They focus on getting the job done right. If When they have questions, they ask me and we work together as they complete the project. I would recommend Five Star everyone to everyone.

    Extremely disappointed with Five Star Bath Solutions of Arlington…read more My experience with Five Star Bath Solutions has gone from being very positive to extremely frustrating. When we initially had our bathroom remodeled, everything seemed great. We were happy with the finished product and had no complaints about the installation. Unfortunately, about four months after the remodel, we started noticing mold growing in and underneath the caulk along the entire bottom perimeter of the shower, where the walls meet the shower base. This is especially concerning because this is a brand-new bathroom installation. The caulk is still firmly attached, yet mold is appearing underneath and throughout the bottom seam. At the very least, I expect Five Star to come out, inspect the installation, determine what is causing the problem, and properly correct it. The worst part of this experience has been the complete lack of customer service after the sale. I have called the Arlington location multiple times asking for someone to come out and inspect the issue under the warranty. I have not been given an appointment or even received a meaningful response. I also contacted the company's national customer-service/sales line, only to be told that all they could do was send another message to the Arlington office. I then sent a formal written warranty request by email, and I still received no response. That is unacceptable. Five Star advertises a lifetime warranty and emphasizes that its warranty is locally serviced. When you spend a significant amount of money on a professionally installed bathroom, you shouldn't have to repeatedly call, email, and chase the company down just to get someone to acknowledge a problem only four months after installation. I am extremely disappointed--not necessarily because something went wrong, because problems can happen with any installation, but because Five Star has shown virtually no urgency or accountability in addressing the problem. I sincerely hope someone eventually takes responsibility and comes out to inspect and properly resolve this. If they do, I will gladly update this review to reflect how the situation was handled. For now, however, I cannot recommend Five Star Bath Solutions of Arlington based on my experience with their post-installation warranty service and customer support.

    The Kitchen Source

    The Kitchen Source

    (11 reviews)

    Design District

    Had a meeting to get a quote for a bathroom remodel and was quiet thrown off when I was told "well…read morethis is a similar bathroom we did for 70k so if you're not looking to spend that, we're probably not your company". Completely rude. Not to mention, the question that would have made sense preceding that statement would have been: what is your budget? It felt like she made the decision that I was too poor of a project and didn't want to be bothered. Never even received a follow up. If there's a minimum spend or desired clientele, then that should be listed on the website. And your consultants should probably not be in the habit of assuming budgets without actually asking.

    The most expensive kitchen cabinets on the face of the earth!! I'm not sure if the sales rep saw…read more$$ signs when she came to my home or thinks I'm completely unaware of what a kitchen remodel should cost (even though I told her that I'd met with a dozen contractors before her). Every other contractor, many of the high end designers in Southlake area, priced the cabinets for my kitchen remodel between $20k-$40k. The quote I got back from this place was $89k!?!?! Just for kitchen cabinets! The entire remodel was going to be $200k+ whereas I've signed with someone else for half that price. I recommend going to the showroom, get some ideas then get your pricing from someone else. I definitely don't need kitchen cabinets that cost $89k, even if they will last through an atomic war! :)

    Porter Contracting - painters - Updated September 2026

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