I hired DFW Multi Services to do repair on drywall within my home and paint the repaired areas to match. Ultimately, we decided together that the ceiling and the walls should all be repainted. Arrangements were made for Wilfredo and his team to come by around 6 the following evening to get started. When they were an hour late, I wasn't surprised. I know how traffic in DFW can be and I was eager to have their professional help. Upon arriving at my home, Wilfredo nor his team, who trickled in little by little over the next few hours, wore masks without our asking. Wilfredo gave me a laundry list of items his team would need to begin work, which I was to leave to get for him. He announced that he would go home and take a shower then return to begin the project. He returned and one of his team members blue-taped and put plastic over all my cabinets and paper over the floors in preparation for the repairs and painting that was to begin the next morning. The next day, I waited for a team member to arrive. When it got close to lunch time, I spoke with Wilfredo who told me that his team member wouldn't be able to come until that evening. Once he did arrive, he set to work repairing cracks and did a nice job only he didn't visit every room and repair every crack. He told me that he was leaving for dinner and would return but he did not come back. The following day, someone was to come and paint and I planned to ask for the forgotten cracks to be repaired. I was, again, told how the arranged team member wouldn't be by at the agreed upon time. We settled on the next day. By this point, I've had plastic and paper all over the place but I'm trying to be patient. The following day, Wilfredo again needed to cancel on the painting and my spouse and I decided that it was time to cut ties with this company and just finish the rest ourselves. When I told Wilfredo that we would not need any additional visits, he told me to "ask my husband for the final word" which truly pissed me off. I am the one who was making all the arrangements from start to finish with this company. For him to insinuate that I needed a man's permission to call off services was unprofessional and ignorant. He called and texted several more times to get me to reconsider. I'd have painted the entire interior of my home with a q-tip before I let him back through my doorway.
Unprepared. Unprofessional. Unreliable. read more